Aussie Businessmen set to sue Etihad
Guest
Posts: n/a
random drug test
dxbpilot 
"How many people have been stopped in dubai for a random drug test when arriving? Its not a common occurance."
I do not know if you could read the local lingo or not, few months ago it was reported in the Itehad newspaper-local news as well as the Gulf News in English that an Asian man was arrested at DXB airport with prescribed drugs from his doctor in his possession and guess what, he - got 5 years in jail despite the letter from his doctor, yet when an American celebrity was caught with hard drugs in his possession he was given 6 months suspended sentence and deportation to avoid bad publicity. This is why I think the UAE has two type of justice, actually three, one for the local, one for the westerners (including the other nationalities that managed to get western nationality) and one for others (non-westerners whose nationalities have no influence with the powers in the UAE). If those 3 guys had been Indian or something like that, they would have been crucified and would never see the daylight for years to come.
On another point, I do resent some of the remarks made towards the Aussies in general, and I do not think it is wise to start Assies versus Pommy bastards bashing or whinging poms.
Since I can't be bothered repeating what we have ALL been saying, I think I will copy and paste from AirNoServicesAustralia who says
WE ARE NOT DEFENDING THESE CLOWNS
OUR POINT IS THEY SHOULD HAVE BEEN CHARGEDFOR THEIR BEHAVIOUR NOT FOR DRINKING WITHOUT A LICENSE.
Safe and happy flying to all.
"How many people have been stopped in dubai for a random drug test when arriving? Its not a common occurance."
I do not know if you could read the local lingo or not, few months ago it was reported in the Itehad newspaper-local news as well as the Gulf News in English that an Asian man was arrested at DXB airport with prescribed drugs from his doctor in his possession and guess what, he - got 5 years in jail despite the letter from his doctor, yet when an American celebrity was caught with hard drugs in his possession he was given 6 months suspended sentence and deportation to avoid bad publicity. This is why I think the UAE has two type of justice, actually three, one for the local, one for the westerners (including the other nationalities that managed to get western nationality) and one for others (non-westerners whose nationalities have no influence with the powers in the UAE). If those 3 guys had been Indian or something like that, they would have been crucified and would never see the daylight for years to come.
On another point, I do resent some of the remarks made towards the Aussies in general, and I do not think it is wise to start Assies versus Pommy bastards bashing or whinging poms.
Since I can't be bothered repeating what we have ALL been saying, I think I will copy and paste from AirNoServicesAustralia who says
WE ARE NOT DEFENDING THESE CLOWNS
OUR POINT IS THEY SHOULD HAVE BEEN CHARGEDFOR THEIR BEHAVIOUR NOT FOR DRINKING WITHOUT A LICENSE.
Safe and happy flying to all.
Join Date: Mar 2006
Location: LLLL
Posts: 185
Likes: 0
Received 0 Likes
on
0 Posts
All I am saying sinbad is that you have to be making a fuss or somehow drawing attention to yourself for these kinds of things to happen. It is never as simple as the media makes out.
I know plenty of people that have been let off for having alcohol without a licence.
I have no problem with the fact that they charged "THESE CLOWNS" with everything they could, if he was out of order.
I know plenty of people that have been let off for having alcohol without a licence.
I have no problem with the fact that they charged "THESE CLOWNS" with everything they could, if he was out of order.
Join Date: Sep 2001
Location: 24 27 45.66N 54 22 42.28E
Posts: 987
Likes: 0
Received 0 Likes
on
0 Posts
Damn noone offered me cocaine on my flights to New York!!!
Nuff said. I don't need to help EY Sheila dig a hole for herself, she's doing a great job on her own. "Chicken or Fish?"
DXBPilot, see that just isn't good enough for a lot of Western travellers. That is, they don't want to rely on the discretion of the authorities as to whether they will lock you up or not for drinking the airline supplied booze. I certainly don't want my freedom decided by some egocentric graduate from Acme University ("Get your degrees by post in 3 weeks, or your money back!!") who has been promoted to his position of power due to who his dad is.
I want the laws to do what they are supposed to do, protect the innocent and prosecute the guilty, and the fact that at a whim the authorities here can prosecute anyone they want for drinking airline supplied alcohol scares me and should scare anyone else flying into the UAE especially Abu Dhabi. Whether they use that power often is largely irrellevant, the point is they have the power to do this.
DXBPilot, see that just isn't good enough for a lot of Western travellers. That is, they don't want to rely on the discretion of the authorities as to whether they will lock you up or not for drinking the airline supplied booze. I certainly don't want my freedom decided by some egocentric graduate from Acme University ("Get your degrees by post in 3 weeks, or your money back!!") who has been promoted to his position of power due to who his dad is.
I want the laws to do what they are supposed to do, protect the innocent and prosecute the guilty, and the fact that at a whim the authorities here can prosecute anyone they want for drinking airline supplied alcohol scares me and should scare anyone else flying into the UAE especially Abu Dhabi. Whether they use that power often is largely irrellevant, the point is they have the power to do this.
Last edited by AirNoServicesAustralia; 8th Jun 2007 at 15:09.
Guest
Posts: n/a
Lesson should be learned
dxbpilot
"It is never as simple as the media makes out".
I totally agree with you DXB PILOT that the media does take advantage of such situations and tries to sensationalise the news in whatever way they can. However, unfortunately this episode started on board the EY flight and in my opinion it should have been handled in a proper professional manner in accordance with air legislation instead of being blown out of proportion and the passengers being charged only with charges related to alcohol and being imprisoned for a month. Easy Jet and some other airlines have a black list for such misbehaved passengers.
Another point to consider is when air crew are faced with such situations they should keep in mind the effects of the depravation of oxygen at 39000ft along with alcohol consumption (especially warm Champaign) and the effects to the individual passenger, and the behaviour MIGHT be attributed to the combination of alcohol, altitude and medication. Some people cannot handle not even one glass of beer on the ground let alone drinking many glasses of alcohol in the air. The crew should have stopped serving the alcohol to these passengers as soon as they saw their behaviour deteriorating and getting out of hand. They should not have allowed this situation to escalate to the point where the captain had to be notified and intervene. (No I am NOT defending the behaviour of those passengers).
Another point I would like to mention, if I may, in defence of most of the good people on this website is when they appeared to be on the side of the three Aussies is that you have to have a professional and well trained staff to deal with this matter. Believe me my experience with EY cabin crew is that they are very nice and I do not hold their lack of experience against them, but when the Sh...it hits the fan you have to accept the consequences of an untrained crew which brings it back to the competency of the management. This is NOT EY bashing I assure you and I wish them all very well.
A thought for the day; How do you think the Aussi girls and boys on board (TAA or Australian Airlines, Ansett or QANTAS for that matter) handle the footy or the rugby teams on board? I can tell you with great skill. And this what most of us are talking about. Of course no one would like to see other people's family jewels in public. I sincerely hope that EY management should use this incident as template of how to handle such situations for their future training rather than treating it with arrogance "We are Right and you are wrong" or as one of EY idiotic cabin crew puts it F@ck this paxs, keep them in jail for what they did
Safe and happy flying to all
"It is never as simple as the media makes out".
I totally agree with you DXB PILOT that the media does take advantage of such situations and tries to sensationalise the news in whatever way they can. However, unfortunately this episode started on board the EY flight and in my opinion it should have been handled in a proper professional manner in accordance with air legislation instead of being blown out of proportion and the passengers being charged only with charges related to alcohol and being imprisoned for a month. Easy Jet and some other airlines have a black list for such misbehaved passengers.
Another point to consider is when air crew are faced with such situations they should keep in mind the effects of the depravation of oxygen at 39000ft along with alcohol consumption (especially warm Champaign) and the effects to the individual passenger, and the behaviour MIGHT be attributed to the combination of alcohol, altitude and medication. Some people cannot handle not even one glass of beer on the ground let alone drinking many glasses of alcohol in the air. The crew should have stopped serving the alcohol to these passengers as soon as they saw their behaviour deteriorating and getting out of hand. They should not have allowed this situation to escalate to the point where the captain had to be notified and intervene. (No I am NOT defending the behaviour of those passengers).
Another point I would like to mention, if I may, in defence of most of the good people on this website is when they appeared to be on the side of the three Aussies is that you have to have a professional and well trained staff to deal with this matter. Believe me my experience with EY cabin crew is that they are very nice and I do not hold their lack of experience against them, but when the Sh...it hits the fan you have to accept the consequences of an untrained crew which brings it back to the competency of the management. This is NOT EY bashing I assure you and I wish them all very well.
A thought for the day; How do you think the Aussi girls and boys on board (TAA or Australian Airlines, Ansett or QANTAS for that matter) handle the footy or the rugby teams on board? I can tell you with great skill. And this what most of us are talking about. Of course no one would like to see other people's family jewels in public. I sincerely hope that EY management should use this incident as template of how to handle such situations for their future training rather than treating it with arrogance "We are Right and you are wrong" or as one of EY idiotic cabin crew puts it F@ck this paxs, keep them in jail for what they did
Safe and happy flying to all
Join Date: Sep 2001
Location: 24 27 45.66N 54 22 42.28E
Posts: 987
Likes: 0
Received 0 Likes
on
0 Posts
Well to be fair I always found the Aussie airlines controlled the football teams by keeping them bone dry sober. You know how?? By sitting in the galley and chatting the whole flight and never offering drinks to anyone.
But sorry that is another thread.
But sorry that is another thread.
Join Date: Jun 2005
Location: Lisboa
Posts: 128
Likes: 0
Received 0 Likes
on
0 Posts
Gentlemen,
The last few posts I think indicate that no one is supportingg the case for the passengers, but rihtly indicate that in EY's inability to manage this incident they have allowed for others to manage it much to their detriment.
Idiotic as it may seem the post above from EY girl is so indicative of the mindset of the EY crew and that this is allowed to dictate their actions on-board is a preview of the quality inflight policy making that prevails.
If and only if I dared to enter this thread with my humble comments it is to bring to light not only the implication that this incident will have on EY, but more important to raise everyone's awareness to a sensitive issue that needs addressing, and for which handling methods need adapting with a non partisan mindset but rather a service oriented approach.
It is clear that on this occasion and this is shown by the warm champagne served, the A/C not working properly on the aircraft (despite having one of the most advanced temp controls systems on the FAP) the crew could not care less, and if I were a passenger paying for this I would be rightly cheesed off and for the lack of respect of my patronage, I would treat the crew with contempt.
Again an inherent trait of GF legacy creeping into EY, that the management here needs to treat and consider carefully.
All and all, the passenger pays, and we provide a service, safe, efficient and in the case of first class personalised, as this incident has shown, we bordered on the first expectation but totally forgot the two others. When all the meddling stops, in how this airline is managed from the top and discipline not favouristism because you happen to be sleeping with Sheikhy baby, then certainly EY will be able to move forward and put this behind it, but until then, one can only hope and wait that such an incident does not repeat itself, and who knows it hasn't with a Pakistani or an Indian or an Arab who could be rotting in Jail as we speak without any recourse for justice...
EY needs to review it's complete "raison d'etre" and think seriously of its future in the aviation scene, for such gross mistakes will only help to discredit other airlines in the region and reflect poorly on the UAE.
Speaking of which, the USA or current european regulations that seem to be taken as adequate by some on this forum in regards to this issue, are in fact totally wrong and do not help to promote the service image of an airline, the same one that passengers look for when choosing their tickets. We need to think in fact on effecive handling methods, and not policing on-board, the first approach is about pleasant flying the second one scalable to the limit a passenger may wish to take the violence level to much to the inability of the crew to control them any further.
Happy flying
The last few posts I think indicate that no one is supportingg the case for the passengers, but rihtly indicate that in EY's inability to manage this incident they have allowed for others to manage it much to their detriment.
Idiotic as it may seem the post above from EY girl is so indicative of the mindset of the EY crew and that this is allowed to dictate their actions on-board is a preview of the quality inflight policy making that prevails.
If and only if I dared to enter this thread with my humble comments it is to bring to light not only the implication that this incident will have on EY, but more important to raise everyone's awareness to a sensitive issue that needs addressing, and for which handling methods need adapting with a non partisan mindset but rather a service oriented approach.
It is clear that on this occasion and this is shown by the warm champagne served, the A/C not working properly on the aircraft (despite having one of the most advanced temp controls systems on the FAP) the crew could not care less, and if I were a passenger paying for this I would be rightly cheesed off and for the lack of respect of my patronage, I would treat the crew with contempt.
Again an inherent trait of GF legacy creeping into EY, that the management here needs to treat and consider carefully.
All and all, the passenger pays, and we provide a service, safe, efficient and in the case of first class personalised, as this incident has shown, we bordered on the first expectation but totally forgot the two others. When all the meddling stops, in how this airline is managed from the top and discipline not favouristism because you happen to be sleeping with Sheikhy baby, then certainly EY will be able to move forward and put this behind it, but until then, one can only hope and wait that such an incident does not repeat itself, and who knows it hasn't with a Pakistani or an Indian or an Arab who could be rotting in Jail as we speak without any recourse for justice...
EY needs to review it's complete "raison d'etre" and think seriously of its future in the aviation scene, for such gross mistakes will only help to discredit other airlines in the region and reflect poorly on the UAE.
Speaking of which, the USA or current european regulations that seem to be taken as adequate by some on this forum in regards to this issue, are in fact totally wrong and do not help to promote the service image of an airline, the same one that passengers look for when choosing their tickets. We need to think in fact on effecive handling methods, and not policing on-board, the first approach is about pleasant flying the second one scalable to the limit a passenger may wish to take the violence level to much to the inability of the crew to control them any further.
Happy flying
Guest
Posts: n/a
Correct attitude
Well said and well put Mustapha. I couldn't agree more. I think a real overhaul of an attitude is required. I remember how some of the EY cabin crew used to quarrel with each other during the flight with regards to their seniority! Also I used to wonder how is it possible that some of these young ladies are able to get promoted to an IFS (In flight supervisor) or CM (cabin crew manager ) position with such a short time in the industry. (I bet I know your answer to that Mustapha!) Some of these young ladies need also a real lesson on manners. I remember the south east Asia sector on EY was always full and I'm not sure if this is still the case. I also remember on some occasions I stood with horror and shock to see the way of some of the EY cabin crew spoke to the pax going to and from the south east Asian sectors. Those poor people are valuable customers, have their dignity and feelings just like the rest of us regardless of there nationality, looks or social status. After all, courtesy and manners cost nothing. I wonder if these girls know that it is those customers that are paying there wages! Some of them are real arrogant Bit...ches and I would love nothing more than to throw them out before the flight. This profession is special and unique and the way some of them act are a disgrace to their profession.
On another point, I find it most astonishing that no one from the EY cabin crew management or the PR department has come forward to defend the cabin crew action or to at least explain as to why EY has taken such action against the three first class pax and to limit the damage caused by this incident. As MR rightly pointed out we are a unique service industry which relies on customers loyalty and good feedback to survive.
Happy and safe flying to all.
Join Date: Oct 1999
Location: In the oil wealth of sand dunes
Posts: 293
Likes: 0
Received 0 Likes
on
0 Posts
I think other charges should have been used, and for the airline to find a good lawyer/legal council when putting the OMA together. (also help with rest periods etc..)
Maybe the charge should have been endangering the safety of the fellow passengers, which is open and enforce more serious penalites.
Let say this flight was out going to LHR, with the same problems/same people. The laws are different in UK and the outcome would be very different. Regardless of the destination, the same penalties should be applied anywhere in the world. Coming up with the lack of an alcohol license sounds most feeble and embarrassing. Lets say the next guys have a license: are they allowed to behave in such a way because they have the little black alcohol license book? Imagine that, passengers telling the Captain to go to hell, "I've got a an alcohol license, so don't try stop me now, bring me another beer". Unfortunately, this is what the result of the court case was. Pay you DHM200, get an alcohol license and make as much indecent trouble onboard and you can't be touched.
Land in Singapore I think from now on.
Maybe the charge should have been endangering the safety of the fellow passengers, which is open and enforce more serious penalites.
Let say this flight was out going to LHR, with the same problems/same people. The laws are different in UK and the outcome would be very different. Regardless of the destination, the same penalties should be applied anywhere in the world. Coming up with the lack of an alcohol license sounds most feeble and embarrassing. Lets say the next guys have a license: are they allowed to behave in such a way because they have the little black alcohol license book? Imagine that, passengers telling the Captain to go to hell, "I've got a an alcohol license, so don't try stop me now, bring me another beer". Unfortunately, this is what the result of the court case was. Pay you DHM200, get an alcohol license and make as much indecent trouble onboard and you can't be touched.
Land in Singapore I think from now on.
Join Date: Jun 2007
Location: Thailand
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
Etihad Cover Up
I have heard from a close source that the plane was suffering from serious electrical and mechanical problems and Etihad have convoluted the justified compliants from first class passengers.
Additionally I beleive the airline knew the seats were not working and still booked these passengers into faulty seats.
I cant belive what has happened to these individuals and I know that no exposure or boorish behaviour took place but simply justified complaints against shocking service that the airline was very aware of.
Shame on ETIHAD. They deserve to get everything that will be coming to them.
The hostesses and other staff do not care at all about the passengers probably because the senior ETIHAD management treat them like slaves and pay them a pittance. They also have no experience or training. This was afirst class cabin where people pay for discretion and top class service.
The first (and last) time I flew Etihad the hostesses were poorly dressed, their hair was in a mess, they hardly spoke english and they ignored numerous service requests. I felt like I was on a bus.
NEVER EVER AGAIN
Additionally I beleive the airline knew the seats were not working and still booked these passengers into faulty seats.
I cant belive what has happened to these individuals and I know that no exposure or boorish behaviour took place but simply justified complaints against shocking service that the airline was very aware of.
Shame on ETIHAD. They deserve to get everything that will be coming to them.
The hostesses and other staff do not care at all about the passengers probably because the senior ETIHAD management treat them like slaves and pay them a pittance. They also have no experience or training. This was afirst class cabin where people pay for discretion and top class service.
The first (and last) time I flew Etihad the hostesses were poorly dressed, their hair was in a mess, they hardly spoke english and they ignored numerous service requests. I felt like I was on a bus.
NEVER EVER AGAIN
Join Date: Jun 2007
Location: Thailand
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
Etihad hiding the truth
Etihad charged these men to cover up serious electrical and mechanical problems with the plane.
I bet that plane is now having a full service overhaul. It is so lucky that no-one was hurt due to the planes mechanical problems.
It is a disgrace that Etihad are trying to hide their problems behind complaints from first class passengers
I bet that plane is now having a full service overhaul. It is so lucky that no-one was hurt due to the planes mechanical problems.
It is a disgrace that Etihad are trying to hide their problems behind complaints from first class passengers
Join Date: Jun 2005
Location: Lisboa
Posts: 128
Likes: 0
Received 0 Likes
on
0 Posts
That is unfortunately the feeling shared by many, the crew are simply not trained well enouh and the aircraft interiors need a total rethink.
In the case mentionned in this thread, it will be easy to point the fingers and play the blame game, but how long will it be until these problems are solved once and for all.
In the case mentionned in this thread, it will be easy to point the fingers and play the blame game, but how long will it be until these problems are solved once and for all.
Join Date: Apr 2006
Location: the twilight zone
Posts: 406
Likes: 0
Received 0 Likes
on
0 Posts
Glad somebody else is noticing that EY cabin crew are treating pax like sh*t. If management knows, they certainly aren't doing anything about it. As mentioned previously, you can get sh*tfaced, and if you don't make an ass of yourself you'll have no problems, just like anywhere else in the world. Throw the book at those bums
Join Date: Jun 2001
Location: Surrounded by aluminum, and the great outdoors
Posts: 3,780
Likes: 0
Received 0 Likes
on
0 Posts
Sounds like growing pains....many of our crew heading there have more experience than the supervisors they will be working under there...wish them the best of luck....
Join Date: Jun 2005
Location: Lisboa
Posts: 128
Likes: 0
Received 0 Likes
on
0 Posts
I would not call GF reference in terms of experience Ironbutt, from my last flights with them its more sultrexperience and laziness.
Sorry but I still think that EY is better then that.
Sorry but I still think that EY is better then that.
Join Date: Feb 2007
Location: China
Posts: 140
Likes: 0
Received 0 Likes
on
0 Posts
Drunk on Board
It is illegal in any country to board an aircraft drunk.
it is also illegal to get drunk on board an aircraft.
No matter which airline,which country these are international rules.
it is also illegal to get drunk on board an aircraft.
No matter which airline,which country these are international rules.