EK CCM's Fired
Join Date: Jan 2005
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Hate to disappoint you disappointed but someone might actually think you're serious about the online dating stuff......we wouldn't have to worry about one thread closing, the whole site would be blocked!
On with the thread, hopefully most crew (F/D and cabin) will understand that a few people are going to display less desirable CRM traits (human nature), just don't tar all with the same brush. It's an ongoing effort that will never end so don't give up.
On with the thread, hopefully most crew (F/D and cabin) will understand that a few people are going to display less desirable CRM traits (human nature), just don't tar all with the same brush. It's an ongoing effort that will never end so don't give up.
Join Date: Sep 2005
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Yeah someone's not sure how to take a joke!
Hey you should come along to one of the CRM courses and see what's it's all about, GN. The initial for new joiners, that is, which is more in-depth than the re-current every year. You will realise what many don't: That CRM is not "the art of being nice to people and everyone getting along."
Being nice to people and everyone getting along might be found in a good CRM environment but not necessarily so.
On closer inspection, I see it's back to the original topic: The CCMs. As for me, I haven't heard of them being re-hired. Sounds like bull-crap to me.
Hey you should come along to one of the CRM courses and see what's it's all about, GN. The initial for new joiners, that is, which is more in-depth than the re-current every year. You will realise what many don't: That CRM is not "the art of being nice to people and everyone getting along."
Being nice to people and everyone getting along might be found in a good CRM environment but not necessarily so.
On closer inspection, I see it's back to the original topic: The CCMs. As for me, I haven't heard of them being re-hired. Sounds like bull-crap to me.
Last edited by 4HolerPoler; 3rd Oct 2005 at 13:14.
Join Date: Sep 2005
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yes confirmed, they are being taken back......
To their country!
I think that they might relocate them, I hear DS is going to Dubai Municipality to overlook garbage collection process and pest control, everything to do with shooting of strays and rats, seems his experience finally payed off!
To their country!
I think that they might relocate them, I hear DS is going to Dubai Municipality to overlook garbage collection process and pest control, everything to do with shooting of strays and rats, seems his experience finally payed off!
Join Date: Sep 2005
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Ha Ha Journeyman - ok, i DID state the obvious! 
But its all getting very confusing.
I mean we haven't even been told who exactly was sacked and so there are ppl who don't know if they have a ccs or not......
I wonder if what you heard is true Asa?
?
But its all getting very confusing.
I mean we haven't even been told who exactly was sacked and so there are ppl who don't know if they have a ccs or not......
I wonder if what you heard is true Asa?
?
Join Date: Sep 2005
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I have to say that reading this has been most amusing! Although the orginal line of the thread was lost for a while, the ranting was excellent!
Please, Please don't bash me as I make a few comments/observations as I am new to this!
they are very simple to understand:
a) never believe rumours until they are confirmed in writing, we can be upset and disheartened by the decisions made but we will never be able to change them, or understand the reasoning behind them.
b) people will only respect you if you respect yourself!
c) we do different jobs and I know that I could never fly a plane, I don't pretend that I could and I know for sure the F/D appreciate what we do and would never want to chicken/beef/lobster/fish it in a million years.
I would like to state that I make the effort to come out for dinner on layovers - in fact it is no effort, I enjoy the excuse not to drink on my own! I have also been known to buy a round or two for the guys. I always thank the f/d for any generosity. I always make fabulous tea, (even Earl Grey!!) which does not taste like it has been stewed for a week, I may also offer a cappaccino or maybe a latte if you are lucky!
I also believe that the stilton was very stale and well passed his best before date!!!! He needed throwing out last week!
S@*t, that was a bit boring
- sorry guys
Bedtime for little girls!
Please, Please don't bash me as I make a few comments/observations as I am new to this!
they are very simple to understand:
a) never believe rumours until they are confirmed in writing, we can be upset and disheartened by the decisions made but we will never be able to change them, or understand the reasoning behind them.
b) people will only respect you if you respect yourself!
c) we do different jobs and I know that I could never fly a plane, I don't pretend that I could and I know for sure the F/D appreciate what we do and would never want to chicken/beef/lobster/fish it in a million years.
I would like to state that I make the effort to come out for dinner on layovers - in fact it is no effort, I enjoy the excuse not to drink on my own! I have also been known to buy a round or two for the guys. I always thank the f/d for any generosity. I always make fabulous tea, (even Earl Grey!!) which does not taste like it has been stewed for a week, I may also offer a cappaccino or maybe a latte if you are lucky!
I also believe that the stilton was very stale and well passed his best before date!!!! He needed throwing out last week!
S@*t, that was a bit boring
- sorry guysBedtime for little girls!
Join Date: Mar 2003
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a) never believe rumours until they are confirmed in writing
The rumours I hear on line are so far off the mark its scary, if you think that the "CCM's are going to be reinstated in their OLD positions, you clearly have no idea how this airline works or what they are trying to achieve.
The reason you have not seen it in writing is that this company has some fairly stringent HR confidentiality rules and nothing can be disclosed until all appeals are over.
The CCM's and MCC's will as TD said right at the start, be allowed to apply for other jobs in the organisation, just not in service delivery.
Finally I believe, they were never sacked, just removed from their positions. This may appear to be semantics, but is on closer inspection quite different to being sacked
Join Date: Mar 2003
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No idea who it was, there was some general talk & winge show on 99.3, anyway this young lady called up and ranted about unfair dismissals, how they were re-instated and how she wanted the Radio show to talk to 7Days and make sure they new all about it, as it was vindication that they were sacked unfairly.
The radio jock did not give her a lot of air time, asked for her OFFICE phone number, at which point she said she was crew. The jock then gave her 7days telephone number and suggested she call them herself.
While this forum is a rumour forum, the radio is plainly not. She plainly has little idea of the facts.
The radio jock did not give her a lot of air time, asked for her OFFICE phone number, at which point she said she was crew. The jock then gave her 7days telephone number and suggested she call them herself.
While this forum is a rumour forum, the radio is plainly not. She plainly has little idea of the facts.
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BACKTRACK: Flanagan (inset) was forced to reinstate previously sacked staff after they won an appeal.
Emirates Airline was forced to make an embarrassing U-turn last week when a group of its senior managers won internal appeal claims against the carrier, Arabian Business can exclusively reveal. The eight previously dismissed staff were subsequently reinstated.
Terry Daly, Emirates’ senior vice president, service delivery, last month fired the In Flight Services (IFS) staff after having previously called a meeting to highlight the decline in service standards on the Dubai-based carrier’s flights. However, following the sackings all eight employees met with Maurice Flanagan, Emirates’ vice chairman and group president, to challenge the dismissals.
A high-level Emirates official told Arabian Business: “The eight staff had individual one-on-one meeting with Flanagan over the weekend of October 1 and 2. In the meetings they were given the opportunity to give their side of the story, which they did.”
Two of the eight Emirates employees were classified as manager: cabin crew (Grade 10) and were highly experienced veterans of the company. Five of the remaining six concerned staff were cabin crew managers (Grade 9) while one was an operations manager (Grade 9). All eight have since been reinstated but it is unclear in which department they will work because replacements have already been lined up for the vacant IFS positions.
“They have all been reinstated to as yet undisclosed positions on the same grade in other divisions within Emirates. However, the positions are away from the IFS division where all eight previously worked,” said the airline official.
The staff were told they would be reinstated two days after their appeals were made to Flanagan. Nothing has so far been shared or communicated internally about the reappointments and the airline has refused to disclose any specific details about the incident to the media.
When approached, an Emirates Airline spokesperson said: “We are not going to discuss internal staff matters with Arabian Business magazine.”
In an ironic twist, on the morning of the sackings three of the eight employees thought they were in line for a promotion after they were told to keep some time free. Immediately after the firings Daly delivered a speech at the Emirates Training College to explain what had happened to the trainers and managers there.
Emirates has previously stated that it prides itself on its robust and objective human resources policies. As such, the airline made sure that the appeals process was dealt with in a fair and balanced way.
The source said: “The reason for the appeal process is to ensure that personal agendas are removed from the disciplinary process. This has been shown to be correct in this particular situation. It is good that fairness has prevailed.”
Earlier this year Emirates issued a warning to its 5600 flight attendants about service standards. A letter to senior cabin crew from Daly urged them to improve their quality of service, galley behaviour, attitude, cabin monitoring and to reduce noise levels.
“I am very sad to say that we have been receiving more and more reports about our standards slipping,” said Daly in the internal memo. “I stood watching one of our peak departure periods recently and I was appalled at some of the things I saw.”
Since its launch in 1985, Emirates has received more than 250 international awards in recognition of its efforts to provide high levels of customer service, including Airline of the Year and Best Customer Service. Although the carrier insists on consistently high service standards it has previously acknowledged that many of its 25,000 staff fail to meet them.
“Given the scale, it is inevitable that there will be some differences in cultural outlook and in attitude. Many of our cabin crew are working in their first overseas employment ever and we appreciate that some may have difficulties in adjusting to a new and working environment,” said an airline spokesperson.
“Emirates prides itself on taking customer feedback seriously. The letters to our in-flight staff were written in order to re-focus and re-engage our crew on key areas which our customers say are important,” the spokesperson added.
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© 2005 The Information & Technology Publishing Co. Ltd.
Emirates Airline was forced to make an embarrassing U-turn last week when a group of its senior managers won internal appeal claims against the carrier, Arabian Business can exclusively reveal. The eight previously dismissed staff were subsequently reinstated.
Terry Daly, Emirates’ senior vice president, service delivery, last month fired the In Flight Services (IFS) staff after having previously called a meeting to highlight the decline in service standards on the Dubai-based carrier’s flights. However, following the sackings all eight employees met with Maurice Flanagan, Emirates’ vice chairman and group president, to challenge the dismissals.
A high-level Emirates official told Arabian Business: “The eight staff had individual one-on-one meeting with Flanagan over the weekend of October 1 and 2. In the meetings they were given the opportunity to give their side of the story, which they did.”
Two of the eight Emirates employees were classified as manager: cabin crew (Grade 10) and were highly experienced veterans of the company. Five of the remaining six concerned staff were cabin crew managers (Grade 9) while one was an operations manager (Grade 9). All eight have since been reinstated but it is unclear in which department they will work because replacements have already been lined up for the vacant IFS positions.
“They have all been reinstated to as yet undisclosed positions on the same grade in other divisions within Emirates. However, the positions are away from the IFS division where all eight previously worked,” said the airline official.
The staff were told they would be reinstated two days after their appeals were made to Flanagan. Nothing has so far been shared or communicated internally about the reappointments and the airline has refused to disclose any specific details about the incident to the media.
When approached, an Emirates Airline spokesperson said: “We are not going to discuss internal staff matters with Arabian Business magazine.”
In an ironic twist, on the morning of the sackings three of the eight employees thought they were in line for a promotion after they were told to keep some time free. Immediately after the firings Daly delivered a speech at the Emirates Training College to explain what had happened to the trainers and managers there.
Emirates has previously stated that it prides itself on its robust and objective human resources policies. As such, the airline made sure that the appeals process was dealt with in a fair and balanced way.
The source said: “The reason for the appeal process is to ensure that personal agendas are removed from the disciplinary process. This has been shown to be correct in this particular situation. It is good that fairness has prevailed.”
Earlier this year Emirates issued a warning to its 5600 flight attendants about service standards. A letter to senior cabin crew from Daly urged them to improve their quality of service, galley behaviour, attitude, cabin monitoring and to reduce noise levels.
“I am very sad to say that we have been receiving more and more reports about our standards slipping,” said Daly in the internal memo. “I stood watching one of our peak departure periods recently and I was appalled at some of the things I saw.”
Since its launch in 1985, Emirates has received more than 250 international awards in recognition of its efforts to provide high levels of customer service, including Airline of the Year and Best Customer Service. Although the carrier insists on consistently high service standards it has previously acknowledged that many of its 25,000 staff fail to meet them.
“Given the scale, it is inevitable that there will be some differences in cultural outlook and in attitude. Many of our cabin crew are working in their first overseas employment ever and we appreciate that some may have difficulties in adjusting to a new and working environment,” said an airline spokesperson.
“Emirates prides itself on taking customer feedback seriously. The letters to our in-flight staff were written in order to re-focus and re-engage our crew on key areas which our customers say are important,” the spokesperson added.
Latest News
• Finance. GCC in lacklustre quake aid effort
• Analysis. Syrian minister kills himself after UN quiz
• Business. Doha faces cash crisis
• Oil & Gas. Dana Gas float triggers $78 billion cash stampede
• Construction. Probe launched into high-rise fire threat
All News »
Subscribe
Arabian Business English edition
The Middle East's leading English-language weekly business magazine.
Subscription rates
AED 129 Special price for UAE subscribers
AED 149 for Other GCC Countries.
AED 249 for International
Current Issue | Media Info | Subscribe to other Magazines »
Top 3 Most Read
News
• Doha faces cash crisis
• Dana Gas float triggers $78 billion cash stampede
• Probe launched into high-rise fire threat
More News »
Features
• Iraq in the balance
• De Sousa: ‘I’m not eccentric; I’m just different’
• Syria feels the squeeze
More Features »
© 2005 The Information & Technology Publishing Co. Ltd.
Join Date: Feb 2005
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Thank you for posting that, but as for
the management never communicated that the firings had happened in the first place. So is this an example of cost neutral communications?
Service standards are sliding downhill, but one area that the crew constantly (Hello, is any senior manager there??!!) one area that they are constantly complaining about, is low morale. This is mostly due to a lack of respect, being treated like children and generally being regarded as expendable by the management as well as having some of the industry's worst working patterns, where fatigue is normal. The two most oftened named managers that the crew would like to see go are TD and KG.
So where is the real root cause of the current problems?
Nothing has so far been shared or communicated internally about the reappointments
Service standards are sliding downhill, but one area that the crew constantly (Hello, is any senior manager there??!!) one area that they are constantly complaining about, is low morale. This is mostly due to a lack of respect, being treated like children and generally being regarded as expendable by the management as well as having some of the industry's worst working patterns, where fatigue is normal. The two most oftened named managers that the crew would like to see go are TD and KG.
So where is the real root cause of the current problems?
Join Date: Mar 2003
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Interesting media article shakealeg and it is just that a blend of truth, agenda's fiction and nonsense.
Firstly they were never sacked, they where removed from their position's. May seem like a play on words, however, it was stated on the day they were removed from their position, that they would be allowed to take up suitable positions elsewhere in the company.
So that would be why the CCM position is currently on the IVN system?
Do you think TD makes these decisions in isolation, the orders for this came from the top, as indeed all orders to sort out the mess in IFS. Yes morale is chronically low, part of that is the mismanagement at all levels, starting at the top and definitely including those that were removed. It had to be done to move forward, simple as that.
Firstly they were never sacked, they where removed from their position's. May seem like a play on words, however, it was stated on the day they were removed from their position, that they would be allowed to take up suitable positions elsewhere in the company.
because replacements have already been lined up for the vacant IFS positions
Do you think TD makes these decisions in isolation, the orders for this came from the top, as indeed all orders to sort out the mess in IFS. Yes morale is chronically low, part of that is the mismanagement at all levels, starting at the top and definitely including those that were removed. It had to be done to move forward, simple as that.