Yeah someone's not sure how to take a joke!
Hey you should come along to one of the CRM courses and see what's it's all about, GN. The initial for new joiners, that is, which is more in-depth than the re-current every year. You will realise what many don't: That CRM is not "the art of being nice to people and everyone getting along."
Being nice to people and everyone getting along might be found in a good CRM environment but not necessarily so.
On closer inspection, I see it's back to the original topic: The CCMs. As for me, I haven't heard of them being re-hired. Sounds like bull-crap to me.
Last edited by 4HolerPoler; 3rd October 2005 at 13:14.