What crazy things do pax complain to you about?
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What crazy things do pax complain to you about?
Have you ever noticed some of the crazy things that pax complain to you about? Today, I had a lady complain that the tea I served her "did not have enough caffiene in it"... I offered her coffee, which she turned down...
What out there things do you get complained to about?
ps I know they pay our wages, just call this a Theraphy Thread!
What out there things do you get complained to about?
ps I know they pay our wages, just call this a Theraphy Thread!
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Currently working as a dispatcher for my sins, so i generally try to avoid pax as much as possbile, but i can't hide from their inane questions all the time.
This occured a long time ago, so don't remember the exact wording. As the pax were getting off the aircraft to board the coaches to take them to arrivals, one member of the mindless public basically asked me which of the three buses he should board to take him to his place. I think he genuinely believed this was a shuttle service from the aircraft to his home, and i must have just been the bellboy who was going to deliver his bags. No tip though I'm afraid! How ungrateful.
This occured a long time ago, so don't remember the exact wording. As the pax were getting off the aircraft to board the coaches to take them to arrivals, one member of the mindless public basically asked me which of the three buses he should board to take him to his place. I think he genuinely believed this was a shuttle service from the aircraft to his home, and i must have just been the bellboy who was going to deliver his bags. No tip though I'm afraid! How ungrateful.
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"Excuse me....My daugter would like a Pineapple and Banana fruit juice...the bananas must be pureed (sorry if iv mispelt that) and it should not be too hot or too cold as it might upset her stomach. Iwould also like you to put a dash of orange juice in it"!!!!!
WHAT THE HELL???? THIS ISNT A TROPICANA JUICE STALL!
WHAT THE HELL???? THIS ISNT A TROPICANA JUICE STALL!
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Scene: Lady ( and use the term loosely ) i.e adult, mobile, aisle seat, threw up on herself ( andher seat and the floor and her husband) through alcohol/sleeping pill cocktail, on SIN-LHR sector.
Cabin crew kindly provided her with a first class sleeper suit and carrier bag to put her soiled clothes in.
30 mins later she rang her call bell:
' i cant wear this through the airport its too big!'
( oh well ma'am let me help you back into your vomit soaked own clothes !)
Cabin crew kindly provided her with a first class sleeper suit and carrier bag to put her soiled clothes in.
30 mins later she rang her call bell:
' i cant wear this through the airport its too big!'
( oh well ma'am let me help you back into your vomit soaked own clothes !)
Last edited by disappointed; 24th Aug 2004 at 17:29.
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I had a pax complain to me that I have to tell the captain to turn the engines down as it's too loud in the cabin!????!!
Another pax demanded free drinks on the flight as he had to run through the airport to catch the plane.
Another pax demanded free drinks on the flight as he had to run through the airport to catch the plane.
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Charter Airline and low cost airlines get the usual barage of "there isnt enough leg room on this aircraft" so our airline installed extra leg room, so it was only a matter of time before we had " excuse me, my meal tray is too far away from me, its making it too difficult to eat"
you just cant win!
you just cant win!
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Father in window seat.
4 year old child in middle seat.
Mum in aisle seat.
Mum, in the kind of voice that could strip paint from metal:
We can't sit here, my daughter gets claustrofobic when she sits in the middle.
4 year old child in middle seat.
Mum in aisle seat.
Mum, in the kind of voice that could strip paint from metal:
We can't sit here, my daughter gets claustrofobic when she sits in the middle.
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Was on a flight quite a while back where there was a long delay due to fog. The flight was scheduled for one hour long however 3 hours later we were still flying around waiting for the fog to clear so we could land.
A passenger called me over and asked "how much longer?" to which I explained that as soon as the fog cleared enough for us to land that we will go right in, I didn't know how long that would be.
Passenger then replied with a gruff "I should have flown XYZ (competitor) airlines!"
I was speechless, as I suppose XYZ airlines doesn't have fog???
Mysterious.
SG
A passenger called me over and asked "how much longer?" to which I explained that as soon as the fog cleared enough for us to land that we will go right in, I didn't know how long that would be.
Passenger then replied with a gruff "I should have flown XYZ (competitor) airlines!"
I was speechless, as I suppose XYZ airlines doesn't have fog???
Mysterious.
SG
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January, flight from Paris to Florence...
When we were above the Alpes, a American woman pressed the call bell and asked me :
- "Excuse me Sir, what's the white stuff on top of the mountains ???"
SNOW of course ! What fu
ing else could that be ????
Pfffffffffffffffffffffffffffffff
When we were above the Alpes, a American woman pressed the call bell and asked me :
- "Excuse me Sir, what's the white stuff on top of the mountains ???"
SNOW of course ! What fu
ing else could that be ????Pfffffffffffffffffffffffffffffff
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Pax - "I dont like flying with your airline"
Me - "Sir, I am sorry to hear that, may I ask why?"
Pax - "Because you start all your PA's with 'Ladies and Gentlemen, Boys and Girls', and I think that its completely unnecessary to talk to the kids"
I felt like saying "Its completely unnecessary that you are let out of your cage in the morning" but of course my better judgement decided against that...
Me - "Sir, I am sorry to hear that, may I ask why?"
Pax - "Because you start all your PA's with 'Ladies and Gentlemen, Boys and Girls', and I think that its completely unnecessary to talk to the kids"
I felt like saying "Its completely unnecessary that you are let out of your cage in the morning" but of course my better judgement decided against that...
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Overheard by me in arrivals area:
(lady had left her bags at security screening in SYD)
Irate Lady: ....Well you had better do something about this, it's just unnacceptable!
XX Ground Crew Lady: I'm sorry, but this is not something we have control over, you will need to contact the particular security firm at that airport.
IL: Well why can't you have my bags flown here???!
GC: (with great patience) I'm sorry, but it's not our fault that your bags were left at security, I can however give you the appropriate numbers to call....
IL: This is a load of..... (at this point IL's husband comes over... right before I had to keep myself from giving this woman a slap round the head!!!
Why is it the airline's fault she was too lazy to check she had her bags when she got thru security??! For a sadistic couple of minutes I hoped they had already shipped her bags off to the incinerator......
Full points to the staff member who kept her cool, and even did more than she should have (I.e., ended up calling the other AP's security dep...)
Me: I try to keep my head down and complain as little as possible.... except when someone burns the cheese!!!
Sky
(lady had left her bags at security screening in SYD)
Irate Lady: ....Well you had better do something about this, it's just unnacceptable!
XX Ground Crew Lady: I'm sorry, but this is not something we have control over, you will need to contact the particular security firm at that airport.
IL: Well why can't you have my bags flown here???!
GC: (with great patience) I'm sorry, but it's not our fault that your bags were left at security, I can however give you the appropriate numbers to call....
IL: This is a load of..... (at this point IL's husband comes over... right before I had to keep myself from giving this woman a slap round the head!!!
Why is it the airline's fault she was too lazy to check she had her bags when she got thru security??! For a sadistic couple of minutes I hoped they had already shipped her bags off to the incinerator......
Full points to the staff member who kept her cool, and even did more than she should have (I.e., ended up calling the other AP's security dep...)
Me: I try to keep my head down and complain as little as possible.... except when someone burns the cheese!!!
Sky
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Here's one standing on the other foot! (Now crew) I used to work in a hotel where crew stay and as crew quite often complain about their rooms, one complaint from a F/A i had was,
"I'm not staying in this room, the bed is on the wrong angle, it's bad Feng Shui, you either change my room or have someone come up and move the bed!"
From crew to crew, guys i know it is important as crew are away from home a lot, and really hotel rooms are home away from home, but don't give the hotel staff grief, they are just there doing their job, we aren't paying for the accommodation so.......Plus, by acting in this way, you are embarrassing all of the other crew, it's no wonder why some hotel's have a stong dislike of crew! I do admit, some hotel staff do have a chip on their shoulder, but remember, the nicer you are, the more someone is going to do for you! Demanding gets you no where and trust me, hotel staff have very long memories!!!!!!!!
Oh and finally, PAY YOUR DAMN MINIBAR!!!!!!!!!!!!!!!!!!!!!
Oz
"I'm not staying in this room, the bed is on the wrong angle, it's bad Feng Shui, you either change my room or have someone come up and move the bed!"
From crew to crew, guys i know it is important as crew are away from home a lot, and really hotel rooms are home away from home, but don't give the hotel staff grief, they are just there doing their job, we aren't paying for the accommodation so.......Plus, by acting in this way, you are embarrassing all of the other crew, it's no wonder why some hotel's have a stong dislike of crew! I do admit, some hotel staff do have a chip on their shoulder, but remember, the nicer you are, the more someone is going to do for you! Demanding gets you no where and trust me, hotel staff have very long memories!!!!!!!!
Oh and finally, PAY YOUR DAMN MINIBAR!!!!!!!!!!!!!!!!!!!!!
Oz
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Pax 1: Can I have some playing cards.
Me: Sure, I'll go and get you some.
Deliver back to Pax 1
Pax 1 Wife: Can I have some too.
Me: Sure, I'll go and get you some also.
Deliver back to Pax 1 wife.
Pax 2: What has that man got?
Me: (silently, apart from an annoying wife?) He's got playing cards.
Pax 2: Why didn't I get any?
Me: You didn't ask for them... Would you like some?
Pax 2: Yes.
Deliver cards to Pax 2
Pax 2 Wife: Can I have some?
Me: Sure, I'll go and get you some.
Deliver back to Pax 1
Pax 1 Wife: Can I have some too.
Me: Sure, I'll go and get you some also.
Deliver back to Pax 1 wife.
Pax 2: What has that man got?
Me: (silently, apart from an annoying wife?) He's got playing cards.
Pax 2: Why didn't I get any?
Me: You didn't ask for them... Would you like some?
Pax 2: Yes.
Deliver cards to Pax 2
Pax 2 Wife: Can I have some?
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the cheek of some people amazes me. whilst working for a charter airline, after takeoff the crew went through the cabin offering a well known newspaper (for free), an ungrateful man rolled his eyes and said "its disgusting" "is that all you've got" "have'nt you got a selection of newspapers" to which i replied "just a moment sir i'll just nip down to WHSmiths," "which paper did you want in particular". ooh if looks could kill!
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that was a great one macca69, it happens nearly everyday with us, even to the point were i have had one thrown back at me!! at one point i even took a passenger to the open back door and asked him to stick his head out and tell me what it said on the side of the plane. after he told me, i said well come back when it says w h smiths!!
opps bit cheeky i know
opps bit cheeky i know
Drain Bamaged
A cute one from the early 70's via "mum" who flew for UTA.
An oooold woman was complaining about not beeing able to keep her dog with her in the cabin.
"What!, you want to put my sweety dog at the bottom of the plane.......in the middle of charcoal!!!!"
An oooold woman was complaining about not beeing able to keep her dog with her in the cabin.
"What!, you want to put my sweety dog at the bottom of the plane.......in the middle of charcoal!!!!"
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What about pax who complain to you when you request them to do things when securing? For eg bags under seats, no bags under seats in exit rows, window blinds up etc... even after you patiently and calmly explain why (for their safety, to see outside in event of emergency, etc etc) they still insist on ignoring you?
One particular 'gentleman' (and I use the term *very* loosely) refused to take off his very large, all-ear-encompassing headphones for landing. Even after my crew had explained a number of times he would need to take them off, I went down and chatted with him, explained that in the event of emergency he may not hear all the PAs/commands etc, he still refused to take them off and told me no other airline in the world had ever asked him to remove them, why was I being such a fwit about it? (I wasnt at all - I was being very nice and patient with him) Went on yelling 'he was never flying with my airline ever again etc'... he was sitting in a window seat so at least he was not blocking anyone else in, and I left him to it - and recommended if he did not want to follow requests of crew, he may perhaps in future want to consider alternate forms of transport...
One particular 'gentleman' (and I use the term *very* loosely) refused to take off his very large, all-ear-encompassing headphones for landing. Even after my crew had explained a number of times he would need to take them off, I went down and chatted with him, explained that in the event of emergency he may not hear all the PAs/commands etc, he still refused to take them off and told me no other airline in the world had ever asked him to remove them, why was I being such a f
wit about it? (I wasnt at all - I was being very nice and patient with him) Went on yelling 'he was never flying with my airline ever again etc'... he was sitting in a window seat so at least he was not blocking anyone else in, and I left him to it - and recommended if he did not want to follow requests of crew, he may perhaps in future want to consider alternate forms of transport...