What crazy things do pax complain to you about?
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AUTOGLIDE, I am sure your experience was very annoying, but whatever way I look at it, your post had absolutely nothing to do with the subject of this thread, so I have taken the liberty of deleting it.
However, do feel free to start a new thread about it.
However, do feel free to start a new thread about it.
Join Date: Aug 2004
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I work for a low cost airline therfore pax pay for drinks and snacks!
After take-off, sca makes a pa to inform the pax what drinks and snacks we have onboard, together with their prices, which can be found in their in-flight mag.
CC: Would you like to purchase any drinks or snacks?
PAX: What have you got?
CC: Hot, soft and alchoholic drinks, sandwiches, pringles and various other snack items which are listed in the magazine!
PAX: What sandwiches have you got?
CC: (now trying my very hardest to keep smilling) We have Cheese & Chicken.
PAX: Oh no.... What flavour pringles have you got?
CC: Cheese & Onion or Original.
PAX: Do you have salt & Vinegar?
CC:
No like i said we have cheese or original!
PAX: No I will just have some water.
CC: Sure, thats £1.50 please.
PAX: What, you have to pay for it... no I dont want it!
CC: Ok fine (Having just spent 10 mins on the lovely pax)
Move onto next pax:
CC: Would you like to purchase any drinks or snacks?
PAX: What have you got?
CC:
After take-off, sca makes a pa to inform the pax what drinks and snacks we have onboard, together with their prices, which can be found in their in-flight mag.
CC: Would you like to purchase any drinks or snacks?
PAX: What have you got?
CC: Hot, soft and alchoholic drinks, sandwiches, pringles and various other snack items which are listed in the magazine!
PAX: What sandwiches have you got?
CC: (now trying my very hardest to keep smilling) We have Cheese & Chicken.
PAX: Oh no.... What flavour pringles have you got?
CC: Cheese & Onion or Original.
PAX: Do you have salt & Vinegar?
CC:
No like i said we have cheese or original!PAX: No I will just have some water.
CC: Sure, thats £1.50 please.
PAX: What, you have to pay for it... no I dont want it!
CC: Ok fine (Having just spent 10 mins on the lovely pax)
Move onto next pax:
CC: Would you like to purchase any drinks or snacks?
PAX: What have you got?
CC:
Join Date: Jan 2004
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Don't know if any one has mentioned this one, but i love it when you are going through with the drinks cart and you say would you like a drink? the reply is always yes, and then silence, what what the do u want? Or would you like wine with your meal? yes!! Well what colour? what you got? red or white? no sparkling or rosay( spelt wrong) i think!!. Oh is that all you have got, is the reply, well what other colours does wine come in??????
do u want? Or would you like wine with your meal? yes!! Well what colour? what you got? red or white? no sparkling or rosay( spelt wrong) i think!!. Oh is that all you have got, is the reply, well what other colours does wine come in??????
Join Date: Mar 2004
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My favorite is the last minute request's before take off or landing, after the PA is made about seatbelt's etc and there is alway's 1 pax who will ask:-
"Can I use the toilet quickly" or " can I use my phone"
I am alway's so tempted to say
" I don't know? can you?????"
So far I have not done so, but maybe one day !
H
"Can I use the toilet quickly" or " can I use my phone"
I am alway's so tempted to say
" I don't know? can you?????"
So far I have not done so, but maybe one day !
H
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Just a note:
Not all airlines that passengers have to pay for alcohol are a low cost airline. I work for a full service, premium airline and passengers have to pay for alcohol too on certain sectors.
Not having ago at anyone, just wanted to clarify something.
Great posts!
Not all airlines that passengers have to pay for alcohol are a low cost airline. I work for a full service, premium airline and passengers have to pay for alcohol too on certain sectors.
Not having ago at anyone, just wanted to clarify something.
Great posts!
Join Date: Mar 2004
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Not a dig at our fabulous ground crew but there is one interesting person out there and he hasn't changed in time I have know him. It's sort of on the tread but - earlier today:
We had to run between a/c (20mins prior to boarding) and one of my crew needed to sit and drink a coke (medi reasons). This individual, keeps saying in my ear, "are we right to board, we must board, there will be a delay". I turned to him on his 3rd repeat and said "We will have more than a problem if we have an unconscious crew member to deal with". "Get an airport reserve, there are heaps of them", in a very calm voice I replied "Not going to help if we are doing cpr, or will it, I'll take the delay if that happens".
As it turns out we closed the door 1 min early.
We had to run between a/c (20mins prior to boarding) and one of my crew needed to sit and drink a coke (medi reasons). This individual, keeps saying in my ear, "are we right to board, we must board, there will be a delay". I turned to him on his 3rd repeat and said "We will have more than a problem if we have an unconscious crew member to deal with". "Get an airport reserve, there are heaps of them", in a very calm voice I replied "Not going to help if we are doing cpr, or will it, I'll take the delay if that happens".
As it turns out we closed the door 1 min early.
Join Date: Jan 2002
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From a Pax
Not too long ago, on Gulf Air in J from LHR to BAH. Was sat at a window seat when a "lady" and her daughter came in. The "lady" had the seat next to me, the daughter across the aisle. First action of the "lady" was to call for a F/A demanding an upgrade to First so that she and her daughter could be sat next to each other. The reply from the F/A was along the lines of "the seat next to your daughter is empty, you are welcome to sit there". But she would have none of that. "Do you know who I am" was her next line, to which the F/A answered "One of our esteemed passengers, ma'am" (or something like that). "I am Lady Somethingoranother and I demand a window row with my daughter or an upgrade to first!" the bitch almost screamed. Now since I don't really mind where I'm sat, I offered my seat. Enter the daughter "but you have already wrinkled the head cover!".
I gave her my best impression of a Jack Nicolson smile and said "if your mom leans over, I'll show you something really wrinkly". F/A departed in great haste, trying her best not to laugh; mom and daughter take the middle seats and remain very quite for the remainder of the flight.
Upon exit in BAH, was handed a First Class bag by the, it must be added, very nice and professtional F/A. "Don't open it here" she whispered and smiled. Upon arrival at hotel, open bag to find: One bottle of Jack D, one bottle of Bombay Sapphire, one bottle of Bordeaux, one Lancome Miracle aftershave, one ditto roll-on deo and a card saying "you made my day" with a lipstick kiss.
If you read this, M, thanks. To all others: Being nice pays off; saying to pax what the F/A wish they could even more!
I gave her my best impression of a Jack Nicolson smile and said "if your mom leans over, I'll show you something really wrinkly". F/A departed in great haste, trying her best not to laugh; mom and daughter take the middle seats and remain very quite for the remainder of the flight.
Upon exit in BAH, was handed a First Class bag by the, it must be added, very nice and professtional F/A. "Don't open it here" she whispered and smiled. Upon arrival at hotel, open bag to find: One bottle of Jack D, one bottle of Bombay Sapphire, one bottle of Bordeaux, one Lancome Miracle aftershave, one ditto roll-on deo and a card saying "you made my day" with a lipstick kiss.
If you read this, M, thanks. To all others: Being nice pays off; saying to pax what the F/A wish they could even more!
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On a flight to NOC (Ireland) with a flight time of 40mins, asked a gent if he would like a drink, and the reply was "surprise me!" so again I asked "what would you like?" and again was told surprise me! So moved on to the next customer. The gent called me back and asked where was his drink, to which I replied "You wanted a surprise and the surpirse is you don't get one!"
Join Date: Apr 2002
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I can't remember the exact flight, but I think it was one of our winter charters. Ski pax...need I say more? We were full service, schedule, but did charter on the side, operating from BHX.
I was flying as the No 2, almost finished the meal service, just had the last row to do. There was a young family sitting there, mother & her 2 sleeping children on one side, her husband on the other. I gave Mom & Dad their meals, then bent over to ask the mother "Do you want these[meals] for them now, or do you want us to wait till they wake up?" "No, it's ok I'll wake them" she said.
I then got a sharp tug on my trousers, don't you hate that, from Dad sitting across the aisle,
" I really would appreciate it if you didn't call them, them"
"Err, sorry" I enquired, genuinly puzzled.
"My children! They do have names, in future I would prefer it if you didn't call them, them".
I'm afraid I just had to walk away.
The following wasn't a complaint but I thought I would share.
On climbout from MXP (Milan), to BHX. Lovely summer's evening, some low cloud but you could see the tops of the Alps creeping above it.
I got a 'ding', walked over to the gentleman.."Yes, Sir?
"Yeah, I was just wondering what are they". Pointing to the mountain tops, peeping over the cloud.
"They're the Alps". I say.
"Do they go all the way to the ground?"
I kid you not!
I was flying as the No 2, almost finished the meal service, just had the last row to do. There was a young family sitting there, mother & her 2 sleeping children on one side, her husband on the other. I gave Mom & Dad their meals, then bent over to ask the mother "Do you want these[meals] for them now, or do you want us to wait till they wake up?" "No, it's ok I'll wake them" she said.
I then got a sharp tug on my trousers, don't you hate that, from Dad sitting across the aisle,
" I really would appreciate it if you didn't call them, them"
"Err, sorry" I enquired, genuinly puzzled.
"My children! They do have names, in future I would prefer it if you didn't call them, them".
I'm afraid I just had to walk away.
The following wasn't a complaint but I thought I would share.
On climbout from MXP (Milan), to BHX. Lovely summer's evening, some low cloud but you could see the tops of the Alps creeping above it.
I got a 'ding', walked over to the gentleman.."Yes, Sir?
"Yeah, I was just wondering what are they". Pointing to the mountain tops, peeping over the cloud.
"They're the Alps". I say.
"Do they go all the way to the ground?"
I kid you not!
Join Date: Sep 2004
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I thought i would add one more to the complaints list an this one i just stood in silence not relising what teh pax had said at first, working for LCC you get used to silly complaints always one on each flight but this week on flight back home to base beaing in mind we were early 30 mins everyone gettign off was saying 'thanks for a lovely flight' best ive had etc, until a gentleman cam up and said
'was it really necessary for us to do a scenic trip over Brighton?'
I looked thinking he was joking but he wasnt so i replied honestlyto him, that to land at LGW on teh runway and direction we had came in from it was completly necessary for us to pass brighton as it was standard routing etc etc.
reply i got was ' typical of ====='!!!'
I looked and just had to laugh!!
One more thinng not sure if mentioned on here already but next time a pax asks where are we, whats that, what mountains town etc answer DILLIKAF!
(Does it look like i give a )!
'was it really necessary for us to do a scenic trip over Brighton?'
I looked thinking he was joking but he wasnt so i replied honestlyto him, that to land at LGW on teh runway and direction we had came in from it was completly necessary for us to pass brighton as it was standard routing etc etc.
reply i got was '
typical of ====='!!!' I looked and just had to laugh!!
One more thinng not sure if mentioned on here already but next time a pax asks where are we, whats that, what mountains town etc answer DILLIKAF!
(Does it look like i give a
)!
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Angry looking pax in business class holding a thermometer in his hand during the entire flight. Complaining to FA that pilots are obviously unable to control cabin temperature to his needs....
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We had a medical diversion and had made several PA's requesting for medical help, then to advise of the diversion.
PAX - I can't believe this airline. When I booked this flight it was non stop!
PAX - I can't believe this airline. When I booked this flight it was non stop!
Join Date: Mar 2004
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Understood and point taken, but he wanted a pay phone ie; Telstra 50cent calls,not the swipe your credit card types on international airlines! Sometimes our "guests" aren't the sharpest tool's in the shed. Didn't realise we would get critisied for sharing our experiences.
Join Date: Jul 2004
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Crazy Pax
Just today i had a woman who brought a harp of all things on the flight as carry on Luggage..
We fly a smaller aircraft like (Dash 8) so we have a limit of 4kg.. i told he that if it wouldn't fit in the overhead we would have to put it in the back.. no surprises when she flipped out saying her harp was like family to her and that it wasn't going to be treated like "common" luggage (what?) anyway..
I told her that i would go and ask the captain ( I thought seeing as thought we were empty i could put Miss harp in a seat of her own in a belt.. i went to the Fliht deck and waited as the Pilots did there pre flights.. The harp lady took off to the flight deck after me and during pre flight started telling the pilots that her harp was not going in the back with the other "common" luggage and that she was pilot with a rate 1 and that she was allowed to give the harp a seat for itself then if they needed anything from her that she was more than willing to co operate.. (suggesting if they needed her to fly she would) CRAZY Anyway.. Harp got it's own seat and during take off she was soothing the harp who had never flown before (ok!!) when i did my service it took everything in me to not ask " does you harp want a f ing tea or coffee? :
We fly a smaller aircraft like (Dash 8) so we have a limit of 4kg.. i told he that if it wouldn't fit in the overhead we would have to put it in the back.. no surprises when she flipped out saying her harp was like family to her and that it wasn't going to be treated like "common" luggage (what?) anyway..
I told her that i would go and ask the captain ( I thought seeing as thought we were empty i could put Miss harp in a seat of her own in a belt.. i went to the Fliht deck and waited as the Pilots did there pre flights.. The harp lady took off to the flight deck after me and during pre flight started telling the pilots that her harp was not going in the back with the other "common" luggage and that she was pilot with a rate 1 and that she was allowed to give the harp a seat for itself then if they needed anything from her that she was more than willing to co operate.. (suggesting if they needed her to fly she would) CRAZY Anyway.. Harp got it's own seat and during take off she was soothing the harp who had never flown before (ok!!) when i did my service it took everything in me to not ask " does you harp want a f
ing tea or coffee? :
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Heard from a friend who flies for Qantas Long Haul, one time they were flying from Johannesburg to Sydney or something and they were on a 747, a white South African lady stormed to the front of the aircraft just after boarding very irate demanding that the Purser change her seat as she refuses to sit next to a black man!!!! The swift response of the Purser was:
"Darling, this is an Australian airline, we don't put up with racism, return to your seat, NOW!"
I wonder how the "black" Flight Attendants on South African Airways get treated?
Oz
"Darling, this is an Australian airline, we don't put up with racism, return to your seat, NOW!"
I wonder how the "black" Flight Attendants on South African Airways get treated?
Oz
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On a flight from Gatwick to Murcia recently, an american pax started chatting and telling us all how he'd wanted to go to Spain all his life and had spent the last few months reading all about it and the things he wanted to see. However, the quality of his literature was called into question when he informed us that he really wanted to go to Ibiza and could we recommend any pedal-boat companies so he could go over there for the night? 
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Standing behind a guy in RNO who just had his 22Derringer confiscated by Security as he screams "BUT IT'S ONLY A SINGLE SHOT AND A SMALL CALIBER TO BOOT, SO WHY CAN'T I TAKE IT ON THE AIRCRAFT!!"
Where'v you been Brottha?
Where'v you been Brottha?