BTW they have never once scub their toilets on all their air crafts, .....
Not once have they shampoo their carpet in 12 months.
This is what happens when you strip so much out of a business and also segment the business.
More check in and groundstaff.More Cabin Staff.An IFE system that works.An ontime departure regime far superior to that of Qantas.
In fact Qantas' main competitors offer more of everything simply because they have more people at the front line.
Again, this is what happens when you take money out of the business and also..........
Your airline is in decline and has been for almost ten years.
In a nutshell you dont employ enough people to provide premium service on the ground or in the air.
Again, this is what happens when you take.........
Do you sense a common theme.
This is an outcome of previous management who did not get the balance right. Its going to take a while to get back.
There are some good people staring down the barrel.
I dont have the answers, its a different ball game than before.