Soft Targets
In areas where the company needs to increase personnel they are reducing personnel.
To provide a premium level of service you require an adequate level of frontline staff.
Management have little to do with customers.The management role is largely administrative.Cull management not frontline
There is a cost associated with being a premium legacy carrier.Qantas is not prepared to meet that cost.
Lets forget the smoke and mirrors .Qantas is a self proclaimed premium airline.The product is not that of a premium carrier.The Qantas experience is not premium.Old aircraft.Insufficient personnel.Innumerable service failures.A schedule that is a farce
They are kidding themselves.
The difference between Qantas mainline and an LCC is the width of a bees dick.
In fact the LCC Jetstar has better equipment(aircraft)and at least is honest about what it is