MANCHESTER 1

[Skipness One Echo]

MAN does have particular issues though, T3 is just a poorly laid out mess nowadays as it's being misused from it's original design. The original 1990s T1 Domestic was an oasis of calm and the T3 remodelling was for sparsely packed A319s and B737s as well as 50 seat DHC8s and EMB145s aimed at the business traveller.
I just had to struggle through a T3 scrum of Ryanair mixed with Air France, KLM and an American B763 boarding without their preferred secured off gate. It's an utter melee, compounded by the facial recognition machine which failed to recognise me cos my head was down on the original biometric image. It let me through but the staff did explain it was my fault for not looking up. Great customer experience (not!), look I genuinely love MAN, it has great memories for me but the redevelopment can't come soon enough. For an international arriving passenger, both the Cathay and Singapore arrivals were bussed yet again, the SQ328 of which I was on, taxied past an almost empty Terminal 3. (Grumpy, tired and jet lagged but so cut me a little slack)

[ayroplain]

A good rant, Shed, and with some justification..........BUT, the fact is that some airports have made no attempts or appear to be uninterested in making passenger experience better. It is never going to be perfect, we all understand that.

In relation to bjones4 lens problem you have to ask why only Manchester T3. If camera lenses are repeatedly showing up there as pots of gel they should be aware that there is something wrong with their x-ray equipment or its interpretation and they should be doing something about it. Fixing the problem. The rest of his experience after security was every bit as bad as my own that I commented on further up this thread.

Some airports have made really good progress, LGW has improved beyond belief (now if only they could do something with their dreadful free Wi-Fi but we can live with that problem).

The most improved airport experience in my travels is Dublin T1. I used to hate going through their disaster area of Security with over-bossy staff. The worst at the time. You even had to queue to get onto the Security Queue proper. Mostly only 3 or 4 lanes open out of 12 and regular queue times of up to an hour. They made the effort and over a period of time have succeeded in making Security almost "enjoyable". Over the past two years the most I've ever had to wait is about 10 minutes (including at peaks) and everything keeps moving. The staff were either retrained or replaced and are a pleasure to deal with. Someone at MAN should send a team over there to learn a few lessons.

[paully]

Now we all know you cant take nail clippers, scissors etc through onto the plane..err actually you can..Providing there is a branch of Boots, airside, you order on line, its delivered via screening to the branch. You go through security on arrival. collect paid for goodies, throw the wrappers away, and pocket said fiendish implements and your way to the gate and your seat..

All quite legal apparantly, and I did it last month ..did make me wonder though

[philbky]

As I've said many times before, a great deal of the security is being seen to do something. I'm sure that Boots don't provide details of the person ordering so they can be profiled before picking up their goods.

[Shed-on-a-Pole]

MAN does have particular issues though, T3 is just a poorly laid out mess

Not denying the issues with T3, Skip. My own recent posting no.5122 acknowledges the capacity limitations there. I've been lobbying for a capacity increase at T3 for ages. However, T3 has seen improvements, particularly in the areas of security processing and queue-combing. Meanwhile, the new catering outlet I referred to in there is a 'best of breed' facility based on my considerable experience of transiting a wide selection of airports.

A good rant, Shed, and with some justification..

A well-managed business will always take on board measured constructive criticism. I don't shy away from this ... see my own comments ref the e.gates at UK Border in post 5111 three pages back. [Anyone know the answer to those questions, BTW?]. But I will call out mindless vitriolic bile for what it is ... that skytrax website beggars belief. It doesn't matter which UK airport thread you read (I didn't check the foreign ones), just a bunch of crazies marking 1/10 and denouncing everyone and everything. A "review" of that sort provides no meaningful guidance to anyone.

[Trash 'n' Navs]

Shed, I won't join you in denigrating the views of those who chose to post a comment.

On-line reviews can be biased by particular groups so I take a relative view - within the same survey and then within similar countries/regions. I then consider how the different operational types vary to see if the methodology throws up anything odd. As I said, it's relative rather than absolute.

So looking at the Top-100, the UK does OK with 3 in the Top-50. (Mind you, Dunnunda does better with 3 in the Top-25!).

You might discount Asian airports for cultural reasons but that doesn't explain Munich's score.

(BTW, your beloved ranks 90th)


The World's Top 100 Airports - 2015
1 Singapore Changi
2 Incheon Intl Airport
3 Munich Airport
4 Tokyo Intl Haneda
5 Hong Kong Intl Airport
6 Centrair Airport
7 Zurich Airport
8 London Heathrow
9 Kansai Intl Airport
10 Doha Hamad Airport
11 Narita Intl Airport
12 Frankfurt Airport
13 Amsterdam Schiphol
14 Vancouver Airport
15 Helsinki Airport
16 Beijing Capital Airport
17 Brisbane Airport
18 Copenhagen Airport
19 Cologne/Bonn Airport
20 Taiwan Taoyuan Airport
21 Auckland Airport
22 Cape Town Airport
23 Sydney Airport
24 Kuala Lumpur Airport
25 Melbourne Airport
26 Dubai Airport
27 Barcelona Airport
28 Denver Airport
29 Vienna Airport
30 Johannesburg Intl
31 Madrid-Barajas Airport
32 Cincinnati/Kentucky
33 Paris CDG Airport
34 Shanghai Hongqiao
35 Durban Airport
36 Bangkok Suvarnabhumi
37 San Francisco Airport
38 Abu Dhabi Airport
39 Dusseldorf Airport
40 Hamburg Airport
41 London City Airport
42 Gimpo Intl Airport
43 Hartsfield-Jackson
44 Toronto Pearson
45 Gatwick Airport
46 Bogota El Dorado
47 Bahrain Airport
48 Xi'an Airport
49 Lima Airport
50 Chengdu Airport
51 Christchurch Airport
52 Haikou Meilan Airport
53 Moscow Domodedovo
54 Seattle-Tacoma
55 Gold Coast Airport
56 Oslo Airport
57 Lisbon Airport
58 Dallas/Fort Worth
59 New York JFK Airport
60 Athens Intl Airport
61 Halifax Stanfield
62 Quito Intl Airport
63 Jakarta Intl Airport
64 Mumbai Intl Airport
65 Guayaquil Airport
66 Delhi Intl Airport
67 Stockholm Arlanda
68 Hyderabad Airport
69 Adelaide Airport
70 Porto Airport
71 Houston George Bush
72 Keflavik Intl Airport
73 Perth Airport
74 Bengaluru Airport
75 Minneapolis-St Paul
76 Budapest Intl Airport
77 Shenzhen Airport
78 Moscow Sheremetyevo
79 Billund Airport
80 Dublin Airport
81 Sanya Phoenix Airport
82 Hanoi Noi Bai Airport
83 Brussels Airport
84 Nice Airport
85 Guangzhou Airport
86 Panama Tocumen
87 Birmingham Airport
88 Montréal Intl Airport
89 Detroit Airport
90 Manchester Airport
91 Los Angeles Airport
92 Malta Intl Airport
93 Prague Airport
94 Muscat Intl Airport
95 Stansted Airport
96 Geneva Intl Airport
97 Boston Logan Airport
98 Fukuoka Airport
99 Luxembourg Airport
100 Kazan Intl Airport
Source: The World's Top 100 Airports in 2016

[Shed-on-a-Pole]

If LHR placed eighth position with an average review score of 4/10 it kind of proves my point about the 'reviewers' posting on that website!

[Trash 'n' Navs]

"The Skytrax World Airport Awards are most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is independent and guaranteed free of any airport influence or interference in final results. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.

The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. In 2000, the survey attracted a worldwide completion of 1.02 million users, which has since grown annually, with the 2014-2015 survey achieving 13.02 million completed entries. The focus is to deliver a customer survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. The survey and awards process is funded by Skytrax, and is not a profit-generating operation."

[eye2eye5]

Originally Posted by Shed-on-a-Pole

Not denying the issues with T3, Skip. My own recent posting no.5122 acknowledges the capacity limitations there. I've been lobbying for a capacity increase at T3 for ages. However, T3 has seen improvements, particularly in the areas of security processing and queue-combing. Meanwhile, the new catering outlet I referred to in there is a 'best of breed' facility based on my considerable experience of transiting a wide selection of airports.



A well-managed business will always take on board measured constructive criticism. I don't shy away from this ... see my own comments ref the e.gates at UK Border in post 5111 three pages back. [Anyone know the answer to those questions, BTW?]. But I will call out mindless vitriolic bile for what it is ... that skytrax website beggars belief. It doesn't matter which UK airport thread you read (I didn't check the foreign ones), just a bunch of crazies marking 1/10 and denouncing everyone and everything. A "review" of that sort provides no meaningful guidance to anyone.

Shed, automation isn't always the answer. For instance, shopping at Aldi is a great example of efficient queue processing by humans which compares extremely favourably with humans interfacing slowly with machines at TESCO.

You quoted an e gate processing speed of 45 seconds - is that an average or does it only cover seasoned travellers who know what they are doing? How do they work with non seasoned, annual travellers ( I have witnessed chaos at AMS when last passing through, with individuals trying to use the e gates multiple times and failing). And the key question.....what is the average process g time by UK Border? I would be surprised if it was as long as 45 seconds, irrespective of the knowledge of the passenger. Maybe the real answer is more UK Border staff (laughable concept but maybe the right one).

[Una Due Tfc]

CDG higher than ATL? My a**e

[Ringwayman]

13.02 million completed entries.

to put this in context... IATA is expecting 3.6 BILLION passengers this year. So that would equate to 0.37% who did the survey. Is this really meant to be representative of the whole population of air traveller?

[Mr A Tis]

Now we all know you cant take nail clippers

Just to let you know Paully, to save the pre order next time, nail clippers & scissors with blades less than 6cm, as are round ended blunt scissors, are allowed in your hand luggage.
https://www.gov.uk/hand-luggage-rest...personal-items

Agreed some airlines may possibly vary that, but the above is UK Gov advice.
However, you may be wise not to want to waste more time waiting for the security to measure some of these.

[TURIN]

Ladies and gentlemen, just changing the subject a bit,
Do any of you know how many IAG flights operate into MAN per week?

Vuelling I think is about ten

Iberia Express, four

BA, fifty four

Aer Lingus (without Stobbart), twenty one.

Something accurate would be helpful, thanks.

[The96er]

VY - will be 13/week when all flights kick in.

I2 - 3/week

BA - 53/week (54 if extra BA1377 operates)

EI - 19/week

[TURIN]

Thanks 96er.

[chaps1954]

Eye3eye5
Bit dificult comparing TESCO and Aldi, Staff at Aldi just scan and scan no human interaction at all not a word said other than maybe hello and thats £40 whereas at Tesco staff are encouraged to get to know their customer and ask pertinent questions to assist with customer service.

[roverman]

Enough hubbub, let's hub.

Aside from customer satisfaction for a moment. Great to see Thomas Cook A330 departures today to JFK, Boston and Los Angeles as well as the bucket and spade Carribean/Florida destinations. All within a couple of hours and all with transfer pax, 30-odd on the LAX and similar on the JFK. This thing is really taking-off for TCX (MT) and MAN. The place is beginning to act and even look like a hub now, with a mass of TCX tails on Pier C ( up to 6 A330s) and a line of VS tails on T2 (up to 4 this year, 6 next year). It has momentum and will only grow from here.

[Fairdealfrank]

CDG higher than ATL? My a**e

CDG higher than most of them? My a**e

[Dobbo_Dobbo]

Roverman - let's hope the TP gives room for the Flybe codesharers to grow. Hopefully more will follow suit.

[eye2eye5]

Originally Posted by chaps1954

Eye3eye5
Bit dificult comparing TESCO and Aldi, Staff at Aldi just scan and scan no human interaction at all not a word said other than maybe hello and thats £40 whereas at Tesco staff are encouraged to get to know their customer and ask pertinent questions to assist with customer service.

Your experience obviously differs to mine, CHAPS. I find Aldi staff happy and courteous whereas TESCO are the opposite, which probably illustrates how effective management can alter the customer experience.