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Old 2nd Apr 2017, 08:09
  #4041 (permalink)  
 
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Then I dread to imagine what it replaced!

As the previous poster mentions the print can be awkward to read.

They've listed ACE, LPA & TFS as being in Spain when in fact they are in a group of Spanish owned islands off the coast of Africa and nowhere near Spain.

They've listed JER as being in United Kingdom with a picture that looks like it belongs in a Marlboro advertisement.

The picture of Tenerife is really informative and as for Malaga, a picture of some woman wearing a hat.

The pictures of Groningen and Rennes, to name but two, are straight off Google images whilst, as pointed out, the rail station picture is of DLR rather than SEN station.



The contrasting colours of blue and pink, on the same webpage, was the site builder smoking an illegal substance at the time?


If one should prefer to fly from, arch rival, STN then the X30 bus operates from the town centre and for your convenience stops right beside our Airport Holiday Inn.


Of their four webpages their car parking features on two of them.


The flight arrivals shows schedule and estimated but no actual times.


There's no information for visiting operators, exec operators, whatever regarding airport facilities, handling agent, what ground equipment may be available, aircraft types that can be handled etc. yet they can advertise that they have a newspaper shop!!!


Some 8 or 9 years ago I forked out the grand sum of less than GBP19.00 for my own website building software, I could do better, indeed a schoolboy could do better, than this and within a few hours. Besides the TV trucking series I know nothing about Stobart but if I worked for an outfit that could push out such a poor attempt of a website as this then I would be worried enough to start looking for another job.
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Old 2nd Apr 2017, 08:30
  #4042 (permalink)  
 
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The X30 bus stop is actually on the airport road outside the railway station and opposite the terminal. It's the only bus that actually comes into the airport. The no.9 stops by the hotel and the 7, 8 and 9 can all be picked up on Rochford Road. The way the website describes these routes and their destinations is inaccurate and pretty awful!
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Old 2nd Apr 2017, 09:12
  #4043 (permalink)  
 
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indeed a schoolboy could do better, than this and within a few hours.
Agreed. It's a desperately poor effort.

The information on ground equipment, handling agent etc is on the website but you have to delve deeply into the Corporate and Community webpage to find it.
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Old 2nd Apr 2017, 09:28
  #4044 (permalink)  
 
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The information on ground equipment, handling agent etc is on the website but you have to delve deeply into the Corporate and Community webpage to find it.
Like with every other airports website? Anybody else have this featured prominently on their home page?

Think you guys have forgotten the purpose of the website and are just looking for sticks to beat them with.
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Old 2nd Apr 2017, 09:36
  #4045 (permalink)  
 
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I am sure that it is as amateurish as you describe, but I should point out that FR, EZY and Jet 2 also list ACE etc under Spain.

And that much of the information you can't find or is well hidden is of interest to posters on this thread, but not to normal PAX, and so should not clutter up the front pages.
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Old 2nd Apr 2017, 09:48
  #4046 (permalink)  
 
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HW

I fully agree that the new website is pretty awful and even the airport name is tucked away in the top lefthand corner of the homepage.

The arrivals and departure page does show the actual times in fact under the title 'expected' so I wouldn't criticise that.
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Old 2nd Apr 2017, 09:57
  #4047 (permalink)  
 
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Harry

Of course the Canary Islands are listed under Spain because they are Spanish territory not independent islands, the Canary Islands may not be in the EU but they are still under the control of the sovereign state of Spain regardless of them being off the west African coast and no where near mainland Spain.

What other country do you think they should be listed under then!

Some of your posts are really negative and annoying.
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Old 2nd Apr 2017, 10:00
  #4048 (permalink)  
 
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Have a look at the MAN website. It lists ACE etc as Spain, advertises shops and does not list corporate information. For that you need to look at the MAG World website.
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Old 2nd Apr 2017, 11:03
  #4049 (permalink)  
 
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The islands are part of the EU, treated as a region of Spain FYI.
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Old 2nd Apr 2017, 11:17
  #4050 (permalink)  
 
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Harry

Of course the Canary Islands are listed under Spain because they are Spanish territory not independent islands, the Canary Islands may not be in the EU but they are still under the control of the sovereign state of Spain regardless of them being off the west African coast and no where near mainland Spain.

What other country do you think they should be listed under then!

Some of your posts are really negative and annoying.
Well isn't life a bitch!

So is Madeira in Portugal, how about the Azores, are they in Portugal also, how about Greenland, is that in Denmark, Dutch Antilles, are they in The Netherlands, French Antilles in France, Christmas Island in Australia, Northern Cyprus in Turkey etc. etc. etc?

It's supposed to be informative of explaining to the punters their choice of destination ... "Ah Gran Canaria, it's in Spain so we can go there and visit our friends on the Costa Brava" ... "Oh no you can't because Gran Canaria ain't nowhere near to Spain nor the Costa Brava!"
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Old 2nd Apr 2017, 11:33
  #4051 (permalink)  
 
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I don't like the website but I guess they wanted to direct visitors quickly to the destinations on offer, as opposed to facts about the airport (which are irrelevant to most if you can't fly to somewhere you want to go). Probably, they've succeeded if that was the intention.

Unfortunately the errors / failure to update that several of us have posted about with the old website seem to have crossed over into the new. It's been pointed out that maintaining the website is probably the responsibility of someone fairly junior at LSA, but this launch required careful checking, and somebody sufficiently able should have taken responsibility.

How important is all this? Well this website won't make or break LSA. But that's not an excuse for sloppy work. Every little helps as they say elsewhere.

PS Mr Wayfarer, Gran Canaria has been dropped so let's not argue about it.
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Old 2nd Apr 2017, 11:40
  #4052 (permalink)  
 
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An easy to use, up to date and accurate website is a key part of the impression a business gives its potential customers. Just as clean toilets are vital to a restaurant or a supermarket.

Southend isn't the only offender. EDI hasn't updated parts of its site for several months.
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Old 2nd Apr 2017, 11:58
  #4053 (permalink)  
 
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inOban has a point.

There is currently a thread running in A.A&R's "Another Wannabee or Genuine?" regarding a small fry operator that wants to make it in to the big time ... Cue Esther Rantzen

Comments have been raised, posted, regarding the poor quality website they have hosted, and these sorts of operators seem to get posted regarding quite frequently, schoolboy project websites or similar.

So are we doing Stobart a disfavour by saying "Your website is sh1t, sort it out" or should we be saying "Everything is perfect, the sun shines out of your Stobart butt"?
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Old 2nd Apr 2017, 15:36
  #4054 (permalink)  
 
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It's supposed to be informative of explaining to the punters their choice of destination ... "Ah Gran Canaria, it's in Spain so we can go there and visit our friends on the Costa Brava" ... "Oh no you can't because Gran Canaria ain't nowhere near to Spain nor the Costa Brava!"
Seriously?

So are we doing Stobart a disfavour by saying "Your website is sh1t, sort it out" or should we be saying "Everything is perfect, the sun shines out of your Stobart butt"?
No, your being a pedant, and while there is sometimes a time for pedantry, this isn't it. It's meant to be a quick guide as to what's available from SEN with the aim of getting more people to use the airport rather than a discussion on the international status of various territories.

What country would you suggest Tenerife is listed under?

You can guarantee that if they had commissioned unique photos for the website rather than using stock images, there'd be somebody on here moaning about the waste of money...
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Old 2nd Apr 2017, 16:11
  #4055 (permalink)  
 
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Most people an airport website to book parking,or check for delays, That's about it.
I wouldn't get train or bus info from an airport website. At best all the airport website needs is a link
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Old 2nd Apr 2017, 16:58
  #4056 (permalink)  
 
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Seeing as most people only check airport websites for parking or flight times I don't see the need for a cluttered up website. I do agree that the design could be better with regards to the font and layout but that's Stobart for you. Cheap and nasty is their way.
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Old 2nd Apr 2017, 17:02
  #4057 (permalink)  
 
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Cheap and nasty is their way
Remind me, they've invested how much in SEN?
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Old 2nd Apr 2017, 18:55
  #4058 (permalink)  
 
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Originally Posted by j636
The islands are part of the EU, treated as a region of Spain FYI.

Your correct the Canary Islands are part of the EU but still Spanish territory even if it's an autonomous region.

The reason why I made that mistake is because the Canary Islands have a different VAT than mainland Spain and I was putting the islands in the same way as Gibralter so I was assuming they were not in the EU but thank you for informing me as it will become very useful in my line of work where I have usually informed others that because the canaries are tax free like Gibralter that they were not in the EU.
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Old 2nd Apr 2017, 19:39
  #4059 (permalink)  
 
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So there we are ladies and gentlemen. I too thought the Canaries were not part of the EU (although I knew Jersey was neither part of the UK nor the EU). And because of LSA's smart new website I have learnt something new today. Isn't the interweb thingy wonderful!
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Old 2nd Apr 2017, 19:46
  #4060 (permalink)  
 
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I always start on the airport website when looking for train or bus information for a country I'm visiting.
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