Ryanair - 9
Join Date: Dec 2011
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Define what Market share..............
Reason for asking is EU industry is so vast that trying to define losing market share then you need to define exactly where.
Reason for asking is EU industry is so vast that trying to define losing market share then you need to define exactly where.
(1) FR pax may be getting hacked off with the unreasonably high extra charges and aggravation on FR, so considering other carriers instead;
(2) the perception of extra charges and aggravation plus bad customer service may be driving new users to choose other carriers instead even if the fare is higher;
(3) U2 going after new types of pax, e.g. business pax rather than just leisure pax.
Mention U2 primarily as the only other comparable carrier in size, number of pax carried and routes/destinations.
Also ask the question because it appears to be a remarkable change of attitude from the top of the FR management.
Also ask the question because it appears to be a remarkable change of attitude from the top of the FR management.
No idea of the stats for checkin fees etc for forgetting tickets and baggage but have said before on here I doubt it is that significant.
Judging by amount of column inches given to it in media you would assumme 10,000 people a day.........when it becomes more of a hassle than its worth then change it. 99% plus of people now checkin and print at home. Think saving of eliminating desks at every airport and then ask was it worth it.
Was thinking perhaps:
(1) FR pax may be getting hacked off with the unreasonably high extra charges and aggravation on FR, so considering other carriers instead;
(2) the perception of extra charges and aggravation plus bad customer service may be driving new users to choose other carriers instead even if the fare is higher;
(3) U2 going after new types of pax, e.g. business pax rather than just leisure pax.
(1) FR pax may be getting hacked off with the unreasonably high extra charges and aggravation on FR, so considering other carriers instead;
(2) the perception of extra charges and aggravation plus bad customer service may be driving new users to choose other carriers instead even if the fare is higher;
(3) U2 going after new types of pax, e.g. business pax rather than just leisure pax.
As someone pointed out for August the number of actual cancellations across whole network was in single figures.
Most friends who fly more interested in getting there, when its said they will, no delays at aiports or strikes by staff but customers change.
Join Date: Dec 2011
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FR change of attitude
On the other hand, if FR is still carrying more pax to/from more places than the others, there's no need to change.
Unless the status quo is likely to change, and conditions in the future ("going forward" in politician-speak) are likely to be less favourable for FR.
Unless the status quo is likely to change, and conditions in the future ("going forward" in politician-speak) are likely to be less favourable for FR.
On the other hand, if FR is still carrying more pax to/from more places than the others, there's no need to change.
Unless the status quo is likely to change, and conditions in the future ("going forward" in politician-speak) are likely to be less favourable for FR.
Unless the status quo is likely to change, and conditions in the future ("going forward" in politician-speak) are likely to be less favourable for FR.
FR and pretty much every airline changes every single day, some things are small that never register some a bit more but they all change.
Record number of passengers / record profits and a huge 175 aircraft order for the future........changing when you are successful is when you should change.
Spain's war with RYR continues...
RYANAIR BOARDING PASS FINE ILLEGAL | Spain | Leader - News, Sport, Spanish Property, Advertising, Classifieds - Costa Blanca, Costa del Sol, Costa Calida, Costa de Almeria, Spain
I guess the love affair never really started!
Open the floodgates ......
I guess the love affair never really started!
Open the floodgates ......
Join Date: Jan 2005
Location: Hotel this week, hotel next week, home whenever...
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Sorry, but you click the button to say you agree to the T's and C's... If you can't be bothered to read them before clicking, or ignore what it says then I'm sorry to say that it's a fair cop.
No problem with RYR but no big fan either but use them. If you play the game then it does what it says on the tin. If you don't enjoy the experience, vote with your feet. However, it seems there are millions who do!
No problem with RYR but no big fan either but use them. If you play the game then it does what it says on the tin. If you don't enjoy the experience, vote with your feet. However, it seems there are millions who do!
Join Date: Aug 2008
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I guess the love affair never really started!
Join Date: Feb 2001
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If you don't enjoy the experience, vote with your feet. However, it seems there are millions who do!
Sorry, but you click the button to say you agree to the T's and C's... If you can't be bothered to read them before clicking, or ignore what it says then I'm sorry to say that it's a fair cop.
Careful now, you'll have Ryanair's PR manager (aka Racedo) coming along just now to smack you on the wrist.
In theory, I can draw up a contract with various clauses which essentially amount to extortion if you fail to comply with my requirements. If you then break one of those conditions, I could then demand that you pay me lots of money.
In some cases, it's possible that you wish to keep the whole matter private and are willing to just give me the money so that I go away - but this is only if it's either embarassing for you to disclose the matter publicly, or we have some sort of ongoing commercial relationship.
Alternatively, you might instead claim that the T&C was an unfair contract that breached the laws of the relevant country and challenge my contract in court. While I have no specific knowledge of Spanish law, a country with a well developed legal system usually has some sort of rules governing what form of contracts are and are not valid. It is entirely possible that a judge anywhere in the EU can rule that a "pay 70 euros for boarding card reissue" clause is unfair and void it from the rest of the contract.
With regards to Spain needing Ryanair to bring tourists, this is true. However, it's the executive branch of Govt that needs tourists and holds power by virtue of elections every few years. The judiciary does not campaign for votes, does not hold the purse strings of tax revenues, cannot create new laws and does not have to worry particularly about the economy or unemployment. In an EU democracy, judges and the judiciary typically will not accept much interference from politicians. However much Spain needs Ryanair to boost the economy, a judge will be concerned only with existing laws and the Ryanair contract - to think otherwise suggests democracy in Spain is weaker than it claims
In some cases, it's possible that you wish to keep the whole matter private and are willing to just give me the money so that I go away - but this is only if it's either embarassing for you to disclose the matter publicly, or we have some sort of ongoing commercial relationship.
Alternatively, you might instead claim that the T&C was an unfair contract that breached the laws of the relevant country and challenge my contract in court. While I have no specific knowledge of Spanish law, a country with a well developed legal system usually has some sort of rules governing what form of contracts are and are not valid. It is entirely possible that a judge anywhere in the EU can rule that a "pay 70 euros for boarding card reissue" clause is unfair and void it from the rest of the contract.
With regards to Spain needing Ryanair to bring tourists, this is true. However, it's the executive branch of Govt that needs tourists and holds power by virtue of elections every few years. The judiciary does not campaign for votes, does not hold the purse strings of tax revenues, cannot create new laws and does not have to worry particularly about the economy or unemployment. In an EU democracy, judges and the judiciary typically will not accept much interference from politicians. However much Spain needs Ryanair to boost the economy, a judge will be concerned only with existing laws and the Ryanair contract - to think otherwise suggests democracy in Spain is weaker than it claims
Last edited by davidjohnson6; 29th Oct 2013 at 01:31.
Join Date: Sep 2012
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the Recaptcha on the FR website has now gone for individual bookings!!
It was supposed to be removed on Friday, but have removed it this evening.
Recaptcha Scrapped On Ryanair.Com (For Individual Bookings)
We can once again start to enjoy using the FR website again, that's until that is changed too in 2 weeks time
It was supposed to be removed on Friday, but have removed it this evening.
Recaptcha Scrapped On Ryanair.Com (For Individual Bookings)
We can once again start to enjoy using the FR website again, that's until that is changed too in 2 weeks time
CH3CH2OH
The removal of the RECAPTCHA security feature will speed up and simplify bookings with Ryanair, and is the latest in a number of significant customer service improvements planned in what is already Europe’s No.1 customer service airline.
