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Ryanair - 9

Old 27th Oct 2013, 22:49
  #1521 (permalink)  
 
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Define what Market share..............

Reason for asking is EU industry is so vast that trying to define losing market share then you need to define exactly where.
Was thinking perhaps:
(1) FR pax may be getting hacked off with the unreasonably high extra charges and aggravation on FR, so considering other carriers instead;
(2) the perception of extra charges and aggravation plus bad customer service may be driving new users to choose other carriers instead even if the fare is higher;
(3) U2 going after new types of pax, e.g. business pax rather than just leisure pax.

Mention U2 primarily as the only other comparable carrier in size, number of pax carried and routes/destinations.

Also ask the question because it appears to be a remarkable change of attitude from the top of the FR management.
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Old 27th Oct 2013, 23:34
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Also ask the question because it appears to be a remarkable change of attitude from the top of the FR management.
MO'L said 5-6 years ago when he was asked of retirement that when he left FR, assumming it was 2011-13 (ish) they would get someone who was a different person from him and a different direction from him. Realising that doing anything different he would probably be bored out of his brains he did it now.

No idea of the stats for checkin fees etc for forgetting tickets and baggage but have said before on here I doubt it is that significant.

Judging by amount of column inches given to it in media you would assumme 10,000 people a day.........when it becomes more of a hassle than its worth then change it. 99% plus of people now checkin and print at home. Think saving of eliminating desks at every airport and then ask was it worth it.
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Old 27th Oct 2013, 23:39
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Was thinking perhaps:
(1) FR pax may be getting hacked off with the unreasonably high extra charges and aggravation on FR, so considering other carriers instead;
(2) the perception of extra charges and aggravation plus bad customer service may be driving new users to choose other carriers instead even if the fare is higher;
(3) U2 going after new types of pax, e.g. business pax rather than just leisure pax.
Think majority of people 99% know how to use the system to minimise cost...........perception of extra cost rather than reality has an impact.

As someone pointed out for August the number of actual cancellations across whole network was in single figures.

Most friends who fly more interested in getting there, when its said they will, no delays at aiports or strikes by staff but customers change.
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Old 27th Oct 2013, 23:47
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5.99 fares

Its being a long time since fares for 5.99 were available between Dublin and the UK (MAN and BHX). 50% less than a few weeks ago.
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Old 28th Oct 2013, 00:10
  #1525 (permalink)  
 
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FR change of attitude

On the other hand, if FR is still carrying more pax to/from more places than the others, there's no need to change.

Unless the status quo is likely to change, and conditions in the future ("going forward" in politician-speak) are likely to be less favourable for FR.
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Old 28th Oct 2013, 00:27
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On the other hand, if FR is still carrying more pax to/from more places than the others, there's no need to change.

Unless the status quo is likely to change, and conditions in the future ("going forward" in politician-speak) are likely to be less favourable for FR.
US commentator once said "a Shark that stops swimming is same as a Goldfish in a bowl doing the same thing.................i.e. it's just a dead fish."

FR and pretty much every airline changes every single day, some things are small that never register some a bit more but they all change.

Record number of passengers / record profits and a huge 175 aircraft order for the future........changing when you are successful is when you should change.
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Old 28th Oct 2013, 18:59
  #1527 (permalink)  
 
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Hi Folks, any info on an on-going faff with FR6618 off EDI 1425 to Poznan. Was heavily delayed and has has just taxied back to stand again.
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Old 28th Oct 2013, 20:46
  #1528 (permalink)  
 
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Spain's war with RYR continues...

RYANAIR BOARDING PASS FINE ILLEGAL | Spain | Leader - News, Sport, Spanish Property, Advertising, Classifieds - Costa Blanca, Costa del Sol, Costa Calida, Costa de Almeria, Spain

I guess the love affair never really started!

Open the floodgates ......
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Old 28th Oct 2013, 21:30
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What Ryanair does is called extortion.
Ryanair are thieves, robbers and conmen all at once looking from a passenger perspective.
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Old 28th Oct 2013, 21:55
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Careful now, you'll have Ryanair's PR manager (aka Racedo) coming along just now to smack you on the wrist.
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Old 28th Oct 2013, 22:20
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.......and then offer to tarmac your drive.....
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Old 28th Oct 2013, 22:35
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Ha ha.....lol
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Old 28th Oct 2013, 23:06
  #1533 (permalink)  
 
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Sorry, but you click the button to say you agree to the T's and C's... If you can't be bothered to read them before clicking, or ignore what it says then I'm sorry to say that it's a fair cop.

No problem with RYR but no big fan either but use them. If you play the game then it does what it says on the tin. If you don't enjoy the experience, vote with your feet. However, it seems there are millions who do!
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Old 28th Oct 2013, 23:10
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I guess the love affair never really started!
. . . except that I do not see Spain throwing out Ryanair because they need the tourists. They are fighting Ryanair's internal Spanish flights by undercutting their air fares with their high speed train fares. But they need the flights from elsewhere to bring in the tourists. Ryanair and the Spanish Government are playing a permanent game of double-bluff. And we don't get to hear about the done-deals under the table.
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Old 28th Oct 2013, 23:12
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If you don't enjoy the experience, vote with your feet. However, it seems there are millions who do!
No, there are millions (80m. a year apparently) who travel with FR because they are dirt cheap (pun intended) and offer service over routes not served by other carriers. That does not mean by any stretch of the imagination that 80 million people a year enjoy it, that would be like saying a million drivers a day enjoy the M25.

Sorry, but you click the button to say you agree to the T's and C's... If you can't be bothered to read them before clicking, or ignore what it says then I'm sorry to say that it's a fair cop.
In theory I agree with you. In practice, when FR extorted £160 from an elderly couple who had printed their boarding passes, but had then folded them across the bar code rendering them, according to the check in person, illegible, then that's not a fair cop.
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Old 28th Oct 2013, 23:45
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Careful now, you'll have Ryanair's PR manager (aka Racedo) coming along just now to smack you on the wrist.
As per usual personal digs.....................Cape is true to form.
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Old 28th Oct 2013, 23:48
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In theory, I can draw up a contract with various clauses which essentially amount to extortion if you fail to comply with my requirements. If you then break one of those conditions, I could then demand that you pay me lots of money.

In some cases, it's possible that you wish to keep the whole matter private and are willing to just give me the money so that I go away - but this is only if it's either embarassing for you to disclose the matter publicly, or we have some sort of ongoing commercial relationship.

Alternatively, you might instead claim that the T&C was an unfair contract that breached the laws of the relevant country and challenge my contract in court. While I have no specific knowledge of Spanish law, a country with a well developed legal system usually has some sort of rules governing what form of contracts are and are not valid. It is entirely possible that a judge anywhere in the EU can rule that a "pay 70 euros for boarding card reissue" clause is unfair and void it from the rest of the contract.

With regards to Spain needing Ryanair to bring tourists, this is true. However, it's the executive branch of Govt that needs tourists and holds power by virtue of elections every few years. The judiciary does not campaign for votes, does not hold the purse strings of tax revenues, cannot create new laws and does not have to worry particularly about the economy or unemployment. In an EU democracy, judges and the judiciary typically will not accept much interference from politicians. However much Spain needs Ryanair to boost the economy, a judge will be concerned only with existing laws and the Ryanair contract - to think otherwise suggests democracy in Spain is weaker than it claims

Last edited by davidjohnson6; 29th Oct 2013 at 01:31.
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Old 30th Oct 2013, 18:55
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the Recaptcha on the FR website has now gone for individual bookings!!

It was supposed to be removed on Friday, but have removed it this evening.

Recaptcha Scrapped On Ryanair.Com (For Individual Bookings)

We can once again start to enjoy using the FR website again, that's until that is changed too in 2 weeks time
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Old 31st Oct 2013, 11:57
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That's definitely going to convert me into a Ryanair fan!
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Old 31st Oct 2013, 12:28
  #1540 (permalink)  
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The removal of the RECAPTCHA security feature will speed up and simplify bookings with Ryanair, and is the latest in a number of significant customer service improvements planned in what is already Europe’s No.1 customer service airline.
Seriously?
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