As you may have guessed I do not have an aviation background, but a strong business ethic. Without wishing to be accused of sniping, you really don't get it as they say. Without customers there is no business. History is littered with companies that have fallen a long way to earth (no pun intended). I repeat, some of you guys need to remember who pays the wages at the end of the day.
Hi Andrew
Aviation is a business just like any other and customers even the sucky ones pay the wages.
If in business you had a business where 99.9% of the people using it followed what they were supposed to do should you change your whole business model at great cost to accommodate a few ?
If you had a hotel where "no pets was advertised" but someone decided they wanted their pet in and dog came in unknown to you and breaching T&Cs.
After cleaning up the deposits left under the bed / pee on the floor and having painfully removed all dog hair would you think that its just business or decide allow all pets in and at a big additional cost because instead of taking 15 minutes to service a room it takes an 90 minutes because dog hairs are everywhere so now have 6 staff all day instead of 3 for half a day.