Apparently he realizes very well what does need to change/ to be complemented in his airline, why not start at once?
Because were he to do it now then people would refuse to believe he was really doing it and see it as a
PR spin exercise grabbing every single incident as a way to beat up on them.
There was another interview posted in Nov / Dec with FT where he was stating he wasn't the person to be running FR when they stop their aggressive expansion.
The problem with most people who start up businesses and grow aggressively to a large size is when to know to step aside and ensure business continuity with a different type of management...........the biggest challenge to FR is to find that individual(s) and probable he/she shouldn't be from Airline industry but from a Customer Service Industry background.
Once gone the biggest challenge for MO'L will be to stay away and not undermine any new person or be seen to be interfering.........bit like when a long succesful football manager retires.