MOL has made a public confession again: "It will be a nicer, warmer, caring airline with me gone. I think half our passengers would like to see me dead and buried, actually, and eventually they'll get what they want. Frankly, I couldn't care less as long as they fly with us."
Let's quote
Sunday Independent now:
O'Leary (...) admitted he had done little to improve his image but said he was unconcerned what people thought of him. He predicted that once he had gone, the public perception of Ryanair would improve. "I don't think I've done a very good job on the whole customer image of Ryanair," he said.
"Actually the service is phenomenal in terms of fares and our performance on punctuality, lost bags, and cancellations. One way or another we're going to change come 2012. That is probably the time you want to change the image of Ryanair. It is very easy to change the image of Ryanair. Just take me out of it."
Asked about the qualities his successor would require he said: "All the qualities that I don't have -- sensitivity, passenger care, environmentally sensitive -- all that kind of good, warm crap.
"They'd need to make up for 20 years of my mis-management in the areas that I don't manage well.
"I'm very good at running an airline which has very low costs, is very punctual and delivers what it says on the tin, but I don't have the skill set to make us warm and loved and I just don't give a rat's."
Apparently he realizes very well what does need to change/ to be complemented in his airline, why not start at once?