MANCHESTER - 7
Join Date: Dec 2001
Location: Leeds, UK
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Malta/EZ anyone?
My little family and I were supposed to be off to Malta Tuesday but it never happened, cancelled. One of only 3 MAN T3 flights cancelled that morning, so rather looking forward to claiming my 250 Euro compensation each since it wasn't weather related when 99% of flights do get away. I suspect Easyjet run things rather lean and mean and in times of chaos rather give up and sit it out than try and run a professional consumer organization. Also look forward to pointing this out to the CAA and Trading Standards and wonder whether Easyjet demonstrate the competency to retain a UK AOC, but that is all for after our much needed holiday!
Rebooked on the Thursday afternoon flight from MAN, anybody got any ideas whether the odds are better for this flight, weather and EZ ops willing? I know it's 24 hours away but I can't be doing with another drag to the airport etc etc only to find out at bag drop it's cancelled again...
G
Rebooked on the Thursday afternoon flight from MAN, anybody got any ideas whether the odds are better for this flight, weather and EZ ops willing? I know it's 24 hours away but I can't be doing with another drag to the airport etc etc only to find out at bag drop it's cancelled again...
G
Join Date: Feb 2008
Location: UK
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Groundbum
If only things were that simple. Think your chances of getting 250 euros are zilch. It does not matter how many other aircraft got away from MAN. You will almost certainly find thar easyJet can show that the inbound aircraft was delayed due to weather elsewhere and / or crew were out of hours due weather. I don't work for them but your somewhat scathing comments about them really do not stack up with their proven operational performance.
If only things were that simple. Think your chances of getting 250 euros are zilch. It does not matter how many other aircraft got away from MAN. You will almost certainly find thar easyJet can show that the inbound aircraft was delayed due to weather elsewhere and / or crew were out of hours due weather. I don't work for them but your somewhat scathing comments about them really do not stack up with their proven operational performance.
Join Date: Jul 2005
Location: Manchester
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I have to agree......it really does sound like you are pi*ssed off and this is reflected on your post. But hey, who can blame you?
The fact is that Easyjet does operate a lean operation but as someone has mentioned before, operational performance in general is excellent. Also, MAN based aircraft, I guess, have a greater resilliance due to the programme per aircraft is never more than 4 sectors and with some long sectors, a lot of time can usually be made up. Also, the MAN based aircraft are very self sufficient in that they don't operate W patterns or interwork with any other route pair. Therefore, it would have to be exceptional circumstances (i.e weather) for the flight to be canx because loads are very high and no airline cancels flights willy nilly when they are full.
The old saying goes that aircraft on the ground cost the airline. Easyjet, even as a lean operation, do have aircraft on the ground across the network....especially in the quieter Winter months, but after the last few days it probably wouldn't matter if you had lots of aircraft on standby. It's just unfortunate......particularly at this time of year.
The fact is that Easyjet does operate a lean operation but as someone has mentioned before, operational performance in general is excellent. Also, MAN based aircraft, I guess, have a greater resilliance due to the programme per aircraft is never more than 4 sectors and with some long sectors, a lot of time can usually be made up. Also, the MAN based aircraft are very self sufficient in that they don't operate W patterns or interwork with any other route pair. Therefore, it would have to be exceptional circumstances (i.e weather) for the flight to be canx because loads are very high and no airline cancels flights willy nilly when they are full.
The old saying goes that aircraft on the ground cost the airline. Easyjet, even as a lean operation, do have aircraft on the ground across the network....especially in the quieter Winter months, but after the last few days it probably wouldn't matter if you had lots of aircraft on standby. It's just unfortunate......particularly at this time of year.
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Malta/EZ anyone?
My little family and I were supposed to be off to Malta Tuesday but it never happened, cancelled. One of only 3 MAN T3 flights cancelled that morning, so rather looking forward to claiming my 250 Euro compensation each since it wasn't weather related when 99% of flights do get away. I suspect Easyjet run things rather lean and mean and in times of chaos rather give up and sit it out than try and run a professional consumer organization. Also look forward to pointing this out to the CAA and Trading Standards and wonder whether Easyjet demonstrate the competency to retain a UK AOC, but that is all for after our much needed holiday!
Rebooked on the Thursday afternoon flight from MAN, anybody got any ideas whether the odds are better for this flight, weather and EZ ops willing? I know it's 24 hours away but I can't be doing with another drag to the airport etc etc only to find out at bag drop it's cancelled again...
My little family and I were supposed to be off to Malta Tuesday but it never happened, cancelled. One of only 3 MAN T3 flights cancelled that morning, so rather looking forward to claiming my 250 Euro compensation each since it wasn't weather related when 99% of flights do get away. I suspect Easyjet run things rather lean and mean and in times of chaos rather give up and sit it out than try and run a professional consumer organization. Also look forward to pointing this out to the CAA and Trading Standards and wonder whether Easyjet demonstrate the competency to retain a UK AOC, but that is all for after our much needed holiday!
Rebooked on the Thursday afternoon flight from MAN, anybody got any ideas whether the odds are better for this flight, weather and EZ ops willing? I know it's 24 hours away but I can't be doing with another drag to the airport etc etc only to find out at bag drop it's cancelled again...
I don't work for easy either, but the ops team will do everything they can in order to get flights away and are one of the most efficient at managing disruption. In the past they have tried too hard to fly everything and this has caused more problems with operational rolling delays which frustrate SLF even more.
Even experinced staff entering easyOps have an eye opener on days of major disruption.
New Monarch Routes
Join Date: Dec 2001
Location: Leeds, UK
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not personal
re Manchester/Malta Easyjet cancellations, I'm not frustrated at the men and women on the ground as I suspect you are all pulling long hours in some nasty outdoor conditions.
I'm surprised at some of the abuse directed at me for having the temerity to be frustrated, as I would have expected coalface workers to also be frustrated that managers of their companies are cutting jobs and equipment and resources generally so that when things go wrong they go wrong spectacularly. Look at Eurotunnel, how long does it take to hook a diesel train to a broken electric train and pull it out the tunnel? Allegedly Eurotunnel has two rescue engines on standby and yet of 5 trains stuck some were stuck for 19 hours! Perhaps Easyjet run that as well?
My angst is that other airlines managed to keep things going, Easyjet did not. I believe the regulators that allow Easyjet to operate in the UK, the CAA and Trading Standards, could do with looking at this disruption and see whether their operation is worthy of their certificates. There is such a thing as hoodwinking the consumer and not delivering on what has been purchased.
If you bought TVs that worked 90% of the time you'd be upset, if roofer's only fixed leaks 90% of the time, if schools only opened 90% of the time you'd be upset and say not good enough.
And I understand the weather disruption, but also watched 96% of the other T3 flights getting away. So why not Easyjet? What have they cut back/scrimped on that so wrecked their operation, and my family's holiday? I hope they redeem themselves tomorrow when our holiday hopefully starts!
G
I'm surprised at some of the abuse directed at me for having the temerity to be frustrated, as I would have expected coalface workers to also be frustrated that managers of their companies are cutting jobs and equipment and resources generally so that when things go wrong they go wrong spectacularly. Look at Eurotunnel, how long does it take to hook a diesel train to a broken electric train and pull it out the tunnel? Allegedly Eurotunnel has two rescue engines on standby and yet of 5 trains stuck some were stuck for 19 hours! Perhaps Easyjet run that as well?
My angst is that other airlines managed to keep things going, Easyjet did not. I believe the regulators that allow Easyjet to operate in the UK, the CAA and Trading Standards, could do with looking at this disruption and see whether their operation is worthy of their certificates. There is such a thing as hoodwinking the consumer and not delivering on what has been purchased.
If you bought TVs that worked 90% of the time you'd be upset, if roofer's only fixed leaks 90% of the time, if schools only opened 90% of the time you'd be upset and say not good enough.
And I understand the weather disruption, but also watched 96% of the other T3 flights getting away. So why not Easyjet? What have they cut back/scrimped on that so wrecked their operation, and my family's holiday? I hope they redeem themselves tomorrow when our holiday hopefully starts!
G
Join Date: May 2005
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Would seem for 2 days running now, MAN has refused permission for BA widebodies to divert from LHR. Apparently, the stands are not safe !!! No doubt the person who decide to get rid off all the staff during the year who would at this time be doing airport de-icing duties ( 'cos we don't get much snow here' !! ) 
is in line for a nice Christmas bonus.
is in line for a nice Christmas bonus.
Join Date: Jul 2005
Location: Manchester
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Groundbum, I work for Easyjet but I don't own them and therefore will not defend them to the absolute ilt. But, without sounding patronising, you really do have to have some airline experience. Whilst I have been known to get frustrated with certain departments on occasion, during these difficult times....Easyjet's operational departments are worth their weight in gold. The main issue is that many aircraft in this Weather have ended up diverting which places a strain on crew hours. They end up having to nightstop in some instances or return back to base very late which has a knock on effect if those crew members are flying the next day....i.e they need their rest period. This is fine because we have crew on standby but when you have lots of aircraft in a similar situation, there simply aren't enough standby crew and neither can you expect their to be when on the other 362 days of the year there is ample standby cover. Add that to the problem of crew members unable to travel in to work and the usual sickness and it's a huge problem.
Over the bed weather, easy op's were attempting to move crew the length and breadth of the Country in order to get things back on track. Also, just to put things into perspective......in 2 years of being with Easy I have only experienced one flight cancellation and that was on Sunday.
It is awful that many people have had their travel plans disrupted this time of year........not just Easyjet and MAN passengers but passengers right across Europe and various airlines. Frustrating? Most definitely for yourslef and I hope you eventually enjoy your holiday....but to pass comment so elaborately on here about something you know very little about is not the way forward.
Over the bed weather, easy op's were attempting to move crew the length and breadth of the Country in order to get things back on track. Also, just to put things into perspective......in 2 years of being with Easy I have only experienced one flight cancellation and that was on Sunday.
It is awful that many people have had their travel plans disrupted this time of year........not just Easyjet and MAN passengers but passengers right across Europe and various airlines. Frustrating? Most definitely for yourslef and I hope you eventually enjoy your holiday....but to pass comment so elaborately on here about something you know very little about is not the way forward.
Join Date: Aug 2007
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Why is it that people think that they can pay £1 for a ticket and the airline can afford to have spare aircraft and crews standing by for any kind of disruption. You get what you pay for. The customer is always right and he wanted the low cost airlines which means there is no contingency when things go pear shaped.
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As someone who actually flies for an airline at MAN, the last week has been a very poor show.
I got back from Calgary a week ago, they were operating in conditions from +2 to - 28c with snow, blowing snow etc so we are not saying they are having a completely different carry on.
However, they are equipped and capable, the runway was clear, the blowers were whizzing around all the time, the ramps were relatively clear and safe to work on.
Now contrast to MAN.
I have just operated out of MAN on Monday, returned yesterday.
They can't even be bothered to operate two runways when it would resolve most of the delays. They can't clear the exits, they can't clear the taxiways, or the ramps and the gates are lethal to walk on.
I also appreciate that the workers at MAN are doing their best - it just looks like the management is woefully inadequate in coping with what is not severe conditions. There is a distinct lack of decision and leadership which cascades down the ranks which results in the chaos we have experienced over the last week.
I got back from Calgary a week ago, they were operating in conditions from +2 to - 28c with snow, blowing snow etc so we are not saying they are having a completely different carry on.
However, they are equipped and capable, the runway was clear, the blowers were whizzing around all the time, the ramps were relatively clear and safe to work on.
Now contrast to MAN.
I have just operated out of MAN on Monday, returned yesterday.
They can't even be bothered to operate two runways when it would resolve most of the delays. They can't clear the exits, they can't clear the taxiways, or the ramps and the gates are lethal to walk on.
I also appreciate that the workers at MAN are doing their best - it just looks like the management is woefully inadequate in coping with what is not severe conditions. There is a distinct lack of decision and leadership which cascades down the ranks which results in the chaos we have experienced over the last week.