Ryanair - 6
Join Date: May 2007
Location: Belfast, UK
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Now, maybe I'm being a bit stupid, however...
Didn't MOL criticize the likes of BA and Qantas regarding fuel supplements, that fuel prices had come down, yet the dinosaur carriers stilled charged their passengers extortionate fees, that they were simply ripping off their customers, that prices paid should reflect what they are allegedly for, ie, the fuel being used.
So how can MOL be so blatantly hypocritical??? From what it seems Visa charge something in the region of 3 per cent per transaction, FR charge a fixed amount per passenger journey!!!! Printing off a boarding card at home, free you would think, no FR will charge you £5!!!! These are two examples, I'm sure there are many many others.
Headline fares may be low, overall cost in certain circumstances may be competitive, but why these rediculous charges, and even with these charges, why be so so hypocritical??? Be open and honest, we rip you off on card fees (unless you pay by electron) to subsidise your flight, we rip you off on check-in, to subsidise the "low-fare".
Didn't MOL criticize the likes of BA and Qantas regarding fuel supplements, that fuel prices had come down, yet the dinosaur carriers stilled charged their passengers extortionate fees, that they were simply ripping off their customers, that prices paid should reflect what they are allegedly for, ie, the fuel being used.
So how can MOL be so blatantly hypocritical??? From what it seems Visa charge something in the region of 3 per cent per transaction, FR charge a fixed amount per passenger journey!!!! Printing off a boarding card at home, free you would think, no FR will charge you £5!!!! These are two examples, I'm sure there are many many others.
Headline fares may be low, overall cost in certain circumstances may be competitive, but why these rediculous charges, and even with these charges, why be so so hypocritical??? Be open and honest, we rip you off on card fees (unless you pay by electron) to subsidise your flight, we rip you off on check-in, to subsidise the "low-fare".
Join Date: Oct 2007
Location: England
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"Ryanair have already pushed the art of customer service back 50 years. Looks like we are now heading for the stone age!"
Remind me again how many passengers this struggling airline flies
around europe every year?
You all seem to mis-understand the concept of low-fly with your petty
moans about this and that.
Its a shame that the detractors of Ryanair on this thread have not
the earning potential to have their travel paid for by there company!
Such is life....
MM
Remind me again how many passengers this struggling airline flies
around europe every year?
You all seem to mis-understand the concept of low-fly with your petty
moans about this and that.
Its a shame that the detractors of Ryanair on this thread have not
the earning potential to have their travel paid for by there company!
Such is life....
MM
Its a shame that the detractors of Ryanair on this thread have not
the earning potential to have their travel paid for by there company!
the earning potential to have their travel paid for by there company!
Join Date: Mar 2004
Location: Cardiff
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'Remind me again how many passengers this struggling airline flies
around europe every year?
'You all seem to mis-understand the concept of low-fly with your petty
moans about this and that.'
There's a big difference between charging for optional extras, and imposing hidden charges which are impossible to escape. Checking in is an unavoidable part of the process of getting from A to B - so why on earth should on-line check-in incur a fee?
Ryanair is very successful, no question. But it should beware of killing the goose that lays those golden eggs.
around europe every year?
'You all seem to mis-understand the concept of low-fly with your petty
moans about this and that.'
There's a big difference between charging for optional extras, and imposing hidden charges which are impossible to escape. Checking in is an unavoidable part of the process of getting from A to B - so why on earth should on-line check-in incur a fee?
Ryanair is very successful, no question. But it should beware of killing the goose that lays those golden eggs.
Join Date: Mar 2003
Location: Europe
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Idea that it would generate that much would have all the airlines doing it but reality is that it would be pretty small pretty quickly.
I would be very surprised if after a year or so every passengers will bring the boarding pass along. 10 out of 189 pax not carrying seems to be a rather conservative estimate. Even if it is only 5, the revenue is still massive: Ryanair now has 186 planes. If they have 150 in daily service and they do 4 rotations, that would make at 1.200 flights each day 90 million GBP extra in penalty fees if 2.5% do not bring the boarding pass - and if only half of all tickets sold are non-promotional tickets for which the fees are not waived, Ryanair will earn another 150 million for granting the privilege of self-check in online.
So today's announcement means - conservative estimate - a quarter billion GBP revenue from fees alone. Add to that costs saved for third party handling as passengers now will pay for something Ryanair had to pay handling companies for before.
Join Date: Mar 2008
Location: Dublin
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Indeed, and I'd really appreciate if people could stop pontificating about the credit card fee being avoidable. It might be in some countries, but it is not avoidable in Ireland because no Irish banks offer a Visa Electron card.
Ryanair flights get bundled for package tours,
Oh you mean like those honest and above board people like Thomas Cook.
Not like package tour operators to rip customers off......................MUCH.
Join Date: Dec 2007
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Last edited by looot; 16th May 2009 at 21:26.
Join Date: Jul 2008
Location: San Francisco
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There will always be people who forget it. Ryanair flights get bundled for package tours, there will always be first-time fliers, peope who leave the print-out at home by mistake, who will be travelling abroad for more than 15 days and have no access to a computer/printer, loose their print-out etc.
I've flown RyanAir several times in the past and had no issues with them. Although I will probably fly them again, this trip will make me much more selective about when I will use them, and make me pay much closer attention as to the likely true cost of RyanAir's policies. Other costs that I hadn't bargained for:
- out of the three flights, departure times of two were changes subsequent to my booking of them. My Beauvais departure was brought forward 5 hours to 9:20am, causing me to have to take a not exactly cheap taxi across Paris to get the Beauvais bus.
- Bag was (just) under the weight limit on first flight. Removed several relatively heavy items for second/third flights to be on the safe side, but bag weighed in 2.1kg and 2.5kg heavier. Weighed bag when I got home and it's under the 15kg limit. Hmm...
And it's not just a monetary issue. It's things like the fact that I couldn't pay their excess bag charge at the checkin desk but had to join another - looong - line to pay. Post 9/11 travelling has become stressful enough without RyanAir's policies and (lack of) service adding to it.
And it's not just a monetary issue. It's things like the fact that I couldn't pay their excess bag charge at the checkin desk but had to join another - looong - line to pay.
Join Date: Jun 2008
Location: London
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Ryanair's rip-off culture is obscene. Its downright greed and they would do well to listen to customers as they get more and more fed-up.
It is not difficult to imagine MOL and his minions finding new ways to fleece his customers. The cheap fares they started with are no longer cheap. The added charges, or the services they have taken away, amount to quite a lump. MOL acts with impunity with little regard to the customers he is ripping off. His latest wheeze in getting people to print their own tickets and charge them £5 in the process is another example of a Ryanair rip off - so is the £40 pound charge if they forget to bring it. There can NO justification for that except that he knows people WILL forget because it is in the human psyche. If it wasn't so blatant it would be clever.
One day, the bubble will burst.
It is not difficult to imagine MOL and his minions finding new ways to fleece his customers. The cheap fares they started with are no longer cheap. The added charges, or the services they have taken away, amount to quite a lump. MOL acts with impunity with little regard to the customers he is ripping off. His latest wheeze in getting people to print their own tickets and charge them £5 in the process is another example of a Ryanair rip off - so is the £40 pound charge if they forget to bring it. There can NO justification for that except that he knows people WILL forget because it is in the human psyche. If it wasn't so blatant it would be clever.
One day, the bubble will burst.
Join Date: Sep 2007
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CMorris04 wrote:
Now I am pleased you mentioned that. I have had similar experiences on three separate occasions. However, after my first suspicion [which did result in my having to pay] I deliberately made sure that I noted the weights on my scales and those at both ends of my trip. I remain convinced that this is one area that thy are ripping people off
Best Wishes
- Bag was (just) under the weight limit on first flight. Removed several relatively heavy items for second/third flights to be on the safe side, but bag weighed in 2.1kg and 2.5kg heavier. Weighed bag when I got home and it's under the 15kg limit. Hmm...
Best Wishes
I deliberately made sure that I noted the weights on my scales and those at both ends of my trip. I remain convinced that this is one area that thy are ripping people off
While there will always be the very occasional mistake (no machine is completely immune from being faulty), it is certainly possible that some airlines get their scales wrong more often than others.
If you suspect this is the case, I would *strongly* recommend you contact your local trading standards office. While they are often reluctant to get involved with minor cases involving a single person, the UK Weights and Measures Act means that if they have grounds to believe a business is flouting the law and failing to test their weighing equipment properly on a regular basis, they will act.
The next time this happens at an airport to which other airlines fly, if you have the time available, you might perhaps like to ask at a checkin desk from another handling agent / airline to validate the weight. Weighing things yourself also can play its part. Even better, if you can get the record of your independent weighing on camera / video on your mobile phone, this will give trading standards greater incentive to act.
If the issues are occurring at airports outside the UK, you might like to ask trading standards for details of the similiar legislation in the respective country, and send an email to the relevant Govt body. I've made complaints about this in the past in the UK to trading standards (a major reputable UK supermarket in a branch were selling 250 gram packets of grapes labelled as 500 gram and the store manager didn't want to know - probably just an accidental labelling screwup at a warehouse), and they have been acted upon.
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racedo: E
.
None that I am familiar with. They are electronic and are switched off when the desk is not manned.
Best wishes
ven unattended desk have scales which have seen many peiople use
None that I am familiar with. They are electronic and are switched off when the desk is not manned.
Best wishes