Ryanair - 6
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Ryanair scraps check-in desks as it charges passengers £10 to print tickets at home (and a £40 fine if you forget)
Join Date: Aug 2002
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What kind of logic do you use when you would go to PIK even though you really wanted to go to GLA ???
Tis a step too far IMHO. Do we have to pay to use the many many machines at STN to print off the small bit of paper to get me on the plane I have a booking for. £40? Foxtrot Oscar you money grabbers!
Join Date: May 2007
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That doesn't give you an option. Therefore it has to be included in the fee. DfT won't be liking this!
"We give you the option of printing it for free, therefore it's not a mandatory charge" - wait for it...
Join Date: Dec 2004
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Most people will compare the various locos prices in total before deciding who to fly with. If FR beat the others on price despite the various add ons (and they are all at it) then that is who they will fly with.
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That doesn't give you an option. Therefore it has to be included in the fee. DfT won't be liking this!
Join Date: Oct 2007
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OLCI will be free for promo fares, but only those which are free, £1 or £5. So does that mean the more common £10 and £15 fares will incur the charge?
Also, the press release on the Ryanair website doesn't make it completely clear that this includes people who only have hand luggage. It may yet not (we'll find out next week). What if you have no luggage at all? Maybe that will be free?
Also, the press release on the Ryanair website doesn't make it completely clear that this includes people who only have hand luggage. It may yet not (we'll find out next week). What if you have no luggage at all? Maybe that will be free?
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Simple...
OLCI will be free for promo fares, but only those which are free, £1 or £5. So does that mean the more common £10 and £15 fares will incur the charge?
Join Date: Nov 2006
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This link here
Ryanair - News : Ryanair To Go 100% Web Check-In From October
From March states that the web check in will apply to ALL new bookings except promo fares, which would of course suggest everyone will have to pay it, including hand baggage only.
The majority of pax who use checkin desks or check in bags are used to getting robbed of their hard earned. I would imagine that it will be quite a shock to some of the army of hand baggage only pax. This is one arguement that you wont see at the airport though (unless the boarding pass needs reprinted) as it will have to be paid at the time of booking.
Ryanair - News : Ryanair To Go 100% Web Check-In From October
From March states that the web check in will apply to ALL new bookings except promo fares, which would of course suggest everyone will have to pay it, including hand baggage only.
The majority of pax who use checkin desks or check in bags are used to getting robbed of their hard earned. I would imagine that it will be quite a shock to some of the army of hand baggage only pax. This is one arguement that you wont see at the airport though (unless the boarding pass needs reprinted) as it will have to be paid at the time of booking.
Those of us in the army of hand-baggage only customers, will just see this as a price rise, and adjust our purchasing behaviour accordingly.
I can understand (if not approve) of this from FR's standpoint. When you have lots of people checking in online and not paying for airport check-in..... one begins to regard it as a subsidy of these passengers by those who checkin at airports and a lost opportunity to make a bit more cash out of the online checkin brigade.
I am unclear about one thing though. Will the online checkin fee be paid at the time of purchasing tickets, or will it not be payable until the time of checkin ? From a regulatory point of view, I can see it might be necessary to impose the charge at the time of ticket purchase. From a purely economic standpoint, it is presumably in the interests of FR to charge at the time of checkin rather than ticket purchase - this means that quite a few people who have already paid for a ticket are discouraged from flying, allowing FR to keep the full price for the ticket (the huge admin fee for a tax refund is pure business genius !) without having to pay any Govt tax / airport charges, making these customers exceptionally profitable.
I can understand (if not approve) of this from FR's standpoint. When you have lots of people checking in online and not paying for airport check-in..... one begins to regard it as a subsidy of these passengers by those who checkin at airports and a lost opportunity to make a bit more cash out of the online checkin brigade.
I am unclear about one thing though. Will the online checkin fee be paid at the time of purchasing tickets, or will it not be payable until the time of checkin ? From a regulatory point of view, I can see it might be necessary to impose the charge at the time of ticket purchase. From a purely economic standpoint, it is presumably in the interests of FR to charge at the time of checkin rather than ticket purchase - this means that quite a few people who have already paid for a ticket are discouraged from flying, allowing FR to keep the full price for the ticket (the huge admin fee for a tax refund is pure business genius !) without having to pay any Govt tax / airport charges, making these customers exceptionally profitable.
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You would be surprised to see how many on line check ins turn up at security with boarding cards that the scanner can't read the bar code. I supose they will now have topay the £40 then. Best make sure you have a good printer!
Join Date: Apr 2009
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Just as a point of interest do yous think Ryanair are disguising the recent 200 layoffs at Dublin airport saying they were due to recent economic developments rather than this new online check-in only policy? It's clear jobs will be lost through this new venture. What I will find interesting is how Ryanair will handle queues and inquiries after mass cancellation of flights due to weather or other such. Will they have the man power I wonder?
how Ryanair will handle queues and inquiries after mass cancellation of flights due to weather or other such
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You would be surprised to see how many on line check ins turn up at security with boarding cards that the scanner can't read the bar code. I supose they will now have topay the £40 then. Best make sure you have a good printer!
I dont think it makes a blind bit of difference if the FR chiefs read any of this forum and they probabably have a good laugh at the frantic posting that occurs following every new notice of intent to take more revenue.
Time for some serious competition ( after this financial mess is cleared up )
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It's simple really, I've just booked with Ryanair to fly to Perpignan. Total price £52.99 return, inclusive. I could go on the same dates with Fly-be, total price £287.17; or EasyJet, £107.88 (To Barcelona, with 2 hour car journey to Perp). Even if I pay £10.00 to print my own boarding ticket, it's still a no brainer!
Don't get me wrong, O'Leary's charges pi$$ me off as well, but I, and many others, cannot afford the luxury of saying "I'll fly with another carrier."
WP
Don't get me wrong, O'Leary's charges pi$$ me off as well, but I, and many others, cannot afford the luxury of saying "I'll fly with another carrier."
WP
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They're discussing this very issue on Working Lunch on BBC2 at 12.30. Or, at least they'll be dealing with comments from viewers having broached the subject on Ryanair's check-in fees yesterday.
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The 40 GBP re-issue fee will generate a lot of income for Ryanair. It is unrealistic that 100 per cent of all pax will show up at the airport with the printout. If only 10 pax per flight do not have their passes handy, each flight will generate an additional 400 GBP revenue. If Ryanair has 1.000 flights each day (pure guessing), we are looking at 400.000 GBP each day. For the whole year, this means approx. 150m GBP.
There are times when I wonder if Michael O'Leary is the Bernie Madoff of the aviation industry and one day his whole house of cards called Ryanair will collpase.
The comments section below this article makes some interesting reading.
There are times when I wonder if Michael O'Leary is the Bernie Madoff of the aviation industry and one day his whole house of cards called Ryanair will collpase.
This heading is in the Daily Mail to be published tomorrow.
Online checkin fee
I've tried to analyse why people are getting wound up over this..... and why the "Stop making a fuss" crowd should not simply ignore it.
Very few argue about FR's need to make a profit out of its customers which is what any business tries to do.
The point instead is that the FR are implicitly presenting the check-in fee as some kind of optional extra (even if this is not explicitly stated as such) when it is in fact a part of the non-divisible core product.
Ford might sell me a car with wheels being an optional extra for additional cost, allowing them to claim that the car is available for a cheap price - I could then choose whether to buy my wheels direct from Ford, or buy the wheels somewhere else (like a repair garage). While a car certainly needs wheels to be usable, I have the possibility of purchasing the wheels from some other company.
For a flight with Ryanair, only Ryanair can issue a boarding card for a flight - thus if I wish to fly I am compelled to also buy their own checkin product. The only possible benefit is if the checkin can be purchased at a time substantially after the ticket is purchased, thus allowing consumers to defer both expenditure and a decision as to whether or not to actually fly until later (e.g. booked on short weekend, but only want to go if the weather forecast is sunny). If checkin must be purchased at the same time as the ticket, then it's a swizz to try to present it as a separate product and pretend the ticket is available for a cheaper price.
In effect we have what is known as tied selling - generally bad news for the consumer as it distorts markets and competition and makes it more difficult for consumers to understand the product they are buying.
Until the 1990s, travel agents would often advertise in the window a 2-week package holiday for a cheap price. The catch was that this cheap price was only available if the customer agreed to purchase the travel agent's own-brand expensive travel insurance - even if you could prove purchase of higher quality travel insurance from a different company. The insurance provided was sometimes derisory in coverage and thus people often needed to buy a 2nd insurance policy to have a reasonable level of cover, but the travel agents could claim they were helping customers by ensuring they were protected in the event of accident. When challenged as to why insurance from a different company was not sufficient, travel agents would say "We are not familiar with their procedures or standards for accepting claims and therefore cannot be certain that their insurance policies are good enough for our holiday-makers", meaning "We don't care, you must buy our travel insurance or we won't sell you the package holiday". The UK Govt deemed this to be anti-competitive, and banned the practice.
Very few argue about FR's need to make a profit out of its customers which is what any business tries to do.
The point instead is that the FR are implicitly presenting the check-in fee as some kind of optional extra (even if this is not explicitly stated as such) when it is in fact a part of the non-divisible core product.
Ford might sell me a car with wheels being an optional extra for additional cost, allowing them to claim that the car is available for a cheap price - I could then choose whether to buy my wheels direct from Ford, or buy the wheels somewhere else (like a repair garage). While a car certainly needs wheels to be usable, I have the possibility of purchasing the wheels from some other company.
For a flight with Ryanair, only Ryanair can issue a boarding card for a flight - thus if I wish to fly I am compelled to also buy their own checkin product. The only possible benefit is if the checkin can be purchased at a time substantially after the ticket is purchased, thus allowing consumers to defer both expenditure and a decision as to whether or not to actually fly until later (e.g. booked on short weekend, but only want to go if the weather forecast is sunny). If checkin must be purchased at the same time as the ticket, then it's a swizz to try to present it as a separate product and pretend the ticket is available for a cheaper price.
In effect we have what is known as tied selling - generally bad news for the consumer as it distorts markets and competition and makes it more difficult for consumers to understand the product they are buying.
Until the 1990s, travel agents would often advertise in the window a 2-week package holiday for a cheap price. The catch was that this cheap price was only available if the customer agreed to purchase the travel agent's own-brand expensive travel insurance - even if you could prove purchase of higher quality travel insurance from a different company. The insurance provided was sometimes derisory in coverage and thus people often needed to buy a 2nd insurance policy to have a reasonable level of cover, but the travel agents could claim they were helping customers by ensuring they were protected in the event of accident. When challenged as to why insurance from a different company was not sufficient, travel agents would say "We are not familiar with their procedures or standards for accepting claims and therefore cannot be certain that their insurance policies are good enough for our holiday-makers", meaning "We don't care, you must buy our travel insurance or we won't sell you the package holiday". The UK Govt deemed this to be anti-competitive, and banned the practice.
Last edited by davidjohnson6; 14th May 2009 at 15:04. Reason: Typo
This from the ever humorous Daily Mash regarding the subject: RYANAIR URGED TO SEEK PROFESSIONAL HELP
The 40 GBP re-issue fee will generate a lot of income for Ryanair. It is unrealistic that 100 per cent of all pax will show up at the airport with the printout. If only 10 pax per flight do not have their passes handy, each flight will generate an additional 400 GBP revenue. If Ryanair has 1.000 flights each day (pure guessing), we are looking at 400.000 GBP each day. For the whole year, this means approx. 150m GBP.
Idea that it would generate that much would have all the airlines doing it but reality is that it would be pretty small pretty quickly.
reality is that it would be pretty small pretty quickly
It may become a small amount fairly quickly, but it still represents hard cash revenue that companies rarely choose to ignore.