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Ernest Lanc's - I can assure you that no passengers were clapping, this is what Mr Meeson has told the press, in other words, he's a complete liar. All the passengers that were there were shocked by the voracity of his outburst and in no way were applauding.
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Has anyone noticed how Jet2 (Mr. Meeson) has turned this whole incident into a new 'idea' of NO QUEUES
They have released a press release on their website putting a very favourable spin on the whole incident...
'Philip took immediate action after seeing the length of the queue and requested that workers get it sorted immediately in his own passionate style!'
Sounds like something FR would do, but they probably wouldn't even go as far as to promote it on the front page of the website!
They have released a press release on their website putting a very favourable spin on the whole incident...
'Philip took immediate action after seeing the length of the queue and requested that workers get it sorted immediately in his own passionate style!'
Sounds like something FR would do, but they probably wouldn't even go as far as to promote it on the front page of the website!
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The96er: According to the Manchester Evening News the passengers did applaud Philip Meeson. I am not saying you are wrong - I am saying though it is no big deal.
Philip Meeson is a hands on manager who takes the trouble to make sure JET2 delivers a quality service to it's customers. He takes the trouble to regularly do spot checks at airports and even on flights.
In the long run this is IMO will be better for us the paying passengers.
Compare Mr Meeson with MOL when it comes to a shout down, and MOL will win every time - Having attacked airlines, airports, and the aviation authorities, so Philip Meeson has done nothing outrageous out of the ordinary.
He probably should have used some tact and found out why there was an extraordinary long queue, and then took the appropriate action.
I myself have contracted my labour out, and even though not directly employed by firms - Have took stick, and took it in my stride. Calling the police was melodramatic IMO.
Philip Meeson is a hands on manager who takes the trouble to make sure JET2 delivers a quality service to it's customers. He takes the trouble to regularly do spot checks at airports and even on flights.
In the long run this is IMO will be better for us the paying passengers.
Compare Mr Meeson with MOL when it comes to a shout down, and MOL will win every time - Having attacked airlines, airports, and the aviation authorities, so Philip Meeson has done nothing outrageous out of the ordinary.
He probably should have used some tact and found out why there was an extraordinary long queue, and then took the appropriate action.
I myself have contracted my labour out, and even though not directly employed by firms - Have took stick, and took it in my stride. Calling the police was melodramatic IMO.
Last edited by Ernest Lanc's; 25th Sep 2009 at 22:34. Reason: Spelling Correction
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Mr Meeson was back at MAN today, no real incidents to talk of, although I believe he was warned that if he even approaches the Aviance check-in staff it would of resulted in an instant removal of all staff from the Jet2 product. He still found time to call one of his Captains a "C**T" though - what a nice man he is !!
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ALLMCC - PM's outburst in no way changes my viewpoint of MOL, I still consider him rude and arrogant, it is just a pity that PM feels he should emulate him.
To all who think he acted properly or that reactions have been 'melodramatic', I think the man was an oaf to publicly berate anyone in the manner he is reported as having done. As described on another thread his relationship is not with the check in staff but with Aviance, he had no idea of the contract between the employer (Aviance) and employee, perhaps those staff were simply being diligent by being near the desks prior to being told to open them or their contracted hours, for which they are being paid, were not due to start until after PM arrived. If pax wish to queue before the alloted time that is not the staff problem.
PM needs to go on anger management course I think or stop his spot checks until he has pondered his relationship with contracted staff. I am sure that if a customer had launched such a tirade against one of his CC in flight J2 would bar that customer from flying with them again. Perhaps MAN should bar PM until he publicly apologises to the staff he so thoughtlessly berated in the foulest manner.
To all who think he acted properly or that reactions have been 'melodramatic', I think the man was an oaf to publicly berate anyone in the manner he is reported as having done. As described on another thread his relationship is not with the check in staff but with Aviance, he had no idea of the contract between the employer (Aviance) and employee, perhaps those staff were simply being diligent by being near the desks prior to being told to open them or their contracted hours, for which they are being paid, were not due to start until after PM arrived. If pax wish to queue before the alloted time that is not the staff problem.
PM needs to go on anger management course I think or stop his spot checks until he has pondered his relationship with contracted staff. I am sure that if a customer had launched such a tirade against one of his CC in flight J2 would bar that customer from flying with them again. Perhaps MAN should bar PM until he publicly apologises to the staff he so thoughtlessly berated in the foulest manner.
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What a tosser that guy is, im sure his disgracefull treatment of the aviance staff has spurred them on no end to ensure jet2 customers recieve first class service in the future
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al446
Correct me if I am wrong, but this came up in this thread.
Does not matter one jot that the people involved were Aviance staff, they were contracted to work for JET2 and it was JET2 who paid their wages at that time.
PM was probably a little out of order with his outburst, but the out of proportion reaction to a minor matter is out of order IMO also. He was in effect although maybe on this occasion wrongly showing the paying customer that the top management of JET2 cares about their comfort from the time they reach the check in desk.
Have you any proof that was the case?, if not what you have posted is no more than a red herring.
a1446.
I actually agree the PM was silly in having a pop at staff contracted or otherwise in public. However I do think the reaction has been ovedone as this happens in every industry every day. I would not have lasted 5 minutes in my work had I been thin skinned about over zealous supervisors having a pop even though I was self employed but had contracted my labour.
BTW: IMO there even after this episode can Mr Meeson be compared with MOL, who has berated every level of the aviation industry.
Long may Mr Meeson carry on with his spot checks to ensure the best quality control for his customers.
Originally Posted by al446
As described on another thread his relationship is not with the check in staff but with Aviance
Does not matter one jot that the people involved were Aviance staff, they were contracted to work for JET2 and it was JET2 who paid their wages at that time.
PM was probably a little out of order with his outburst, but the out of proportion reaction to a minor matter is out of order IMO also. He was in effect although maybe on this occasion wrongly showing the paying customer that the top management of JET2 cares about their comfort from the time they reach the check in desk.
Originally Posted by a1446
perhaps those staff were simply being diligent by being near the desks prior to being told to open them or their contracted hours, for which they are being paid
a1446.
I actually agree the PM was silly in having a pop at staff contracted or otherwise in public. However I do think the reaction has been ovedone as this happens in every industry every day. I would not have lasted 5 minutes in my work had I been thin skinned about over zealous supervisors having a pop even though I was self employed but had contracted my labour.
BTW: IMO there even after this episode can Mr Meeson be compared with MOL, who has berated every level of the aviation industry.
Long may Mr Meeson carry on with his spot checks to ensure the best quality control for his customers.
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His reasons may or may not have been sound (and I hear they had foundation), but PM's way of dealing with this was unacceptable. No room in polite society for shouting and swearing.
That's about it, unless anyone wants to add their ha'pennyworth to this ill-informed, half-guessed, half-assed discussion.
Simonchowder
We're all tossers to one degree or another and in someone's eyes.
Smudge
What the hell do you know about "trendy winglets"? F**k all obviously. Learn about spanwise flow and come back to us later, if you can be ar*ed.
That's about it, unless anyone wants to add their ha'pennyworth to this ill-informed, half-guessed, half-assed discussion.
Simonchowder
We're all tossers to one degree or another and in someone's eyes.
Smudge
What the hell do you know about "trendy winglets"? F**k all obviously. Learn about spanwise flow and come back to us later, if you can be ar*ed.
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Actually Gulpers as the holder of CAA engineers licence i do have a little bit of knowledge on the subject and im well aware of the fuel saving benifits that winglets can offer, however in Jet 2,s case considering the dreadfull state of the B757 cabins i think the money spent on the winglet mods could have been spent a little more wisely, a jet 2 757 cabin isnt a very nice place to be as a pax
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I have had no problem at all with the 757 Cabins. The ones sporting the new seating are really quite good. Granted the White LSAD is a bit careworn, but no worse than some BA aircraft I've flown in.
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Ernest Lanc's
Correct me if I am wrong, but this came up in this thread.
Does not matter one jot that the people involved were Aviance staff, they were contracted to work for JET2 and it was JET2 who paid their wages at that time.
He was not being 'a little out of order' he was being downright offensive, sufficient to warrant a police caution so not a 'minor matter'. I do not know what you worked as but I would contend that there is a difference between being 'thin skinned' and being treated like a doormat, or worse. He did not, IMO, demonstrate that J2 cares for its customers but that they are being run by an insensitive oaf and, as demonstrated by MOL, that attitude may spill over to pax.
You arre correct, I was not there, nor were you but it would appear he just flew off the handle without checking the situation first. I don't consider that a red herring.
Perhaps PM should hire someone to ensure quality control rather than carry on in this oafish manner.
You may think that J2 can do no wrong, I certainly rate them way above RYR, but no matter what I think of the company I know a thug in a suit when they are described which is what we have here. I too have been sub-contract staff and met his sort, my reaction has been to tell them to stuff their job and leave immediately. It is called self respect which everyone should be entitled to.
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it appears that PM is mentally unstable, this is not the first time he has "lost it". When he does the language is foul and his rage appears uncontrolled. The press release / interview I am sure was damage limitation by the Jet2 managers. He recently lost his temper at a cockpit crew member who has filed an ASR/MOR with the CAA over PM's behaviour! Any member of the public behaving in this manner would have Jet2 removing them from flights, being banned from all flights in the future etc. My fear is that unless PM seeks help with his anger management it will drive Jet2 down, the publicity dept damage limitation will only work for so long.
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I've used the "hell-hole" that is the basement of T1 to check-in LS flights. Actually, it isn't a "hell-hole" it's quite cozy and a darned sight easier to get dropped off outside than much of the rest of the airport.
I do have one gripe, my last flight was to IBZ departing 0655 and Jet2 ask passengers to "check in a minimum of two hours before the flight".
Fine, I did that, two-and-a-half hours before.
Ahem, there was no-one at the desks to check people in until, you've guessed it, two hours before the flight, so a queue started.
And meaning less time for the early birds wishing to use the VIP lounges to the maximum.
If the dictat states "get there at least two hours before kick-off", then there should be staff on the desks at least three hours before the first flight.
At the other end, "fast" bag drop-off was a joke. IBZ airport didn't open the desks until two hours before the flight, and queues had formed. Then the desks (all 2 of them) open, one gets labelled "fast bag drop" and the other ordinary x-in. Guess what, the orderly queues for each desk turned into an all-out scrum to get to the "right" desk.
Hmmm. Next time, I'll only take the hold baggage. Don't be surprised if you see someone in T1 wearing two coats, three pairs of pants, 2 pullovers, 4 vests and a couple of beach towels round his waist. It'll be my new Vivienne Westwood look.
I do have one gripe, my last flight was to IBZ departing 0655 and Jet2 ask passengers to "check in a minimum of two hours before the flight".
Fine, I did that, two-and-a-half hours before.
Ahem, there was no-one at the desks to check people in until, you've guessed it, two hours before the flight, so a queue started.
And meaning less time for the early birds wishing to use the VIP lounges to the maximum.
If the dictat states "get there at least two hours before kick-off", then there should be staff on the desks at least three hours before the first flight.
At the other end, "fast" bag drop-off was a joke. IBZ airport didn't open the desks until two hours before the flight, and queues had formed. Then the desks (all 2 of them) open, one gets labelled "fast bag drop" and the other ordinary x-in. Guess what, the orderly queues for each desk turned into an all-out scrum to get to the "right" desk.
Hmmm. Next time, I'll only take the hold baggage. Don't be surprised if you see someone in T1 wearing two coats, three pairs of pants, 2 pullovers, 4 vests and a couple of beach towels round his waist. It'll be my new Vivienne Westwood look.
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You arre correct, I was not there, nor were you
I arrived in the Jet2 check-in hall at 05.40 for a 07.40 flight to Murcia and a Jet2 employee directed us to a rather long queue for the 'Fast Bag Drop' facility with an apology stating that 'a few check-in staff have not started work yet'. This seemed a rather strange statement so I immediately looked at how many check-in desks were open. There were two desks open for Fast Bag Drop and three desks open for standard check-in.
At 06.00 the queue for Fast Bag Drop ran almost the length of the check-in hall. As we approached the front of the queue, a supervisor changed the system to direct the Fast Bag Drop queue to any check-in desk which started to speed up the check-in process.
We completed check-in by 06.15 at which time no additional desks were open. On leaving the check-in desk I remember saying to one of my travelling companions that there was a distinct lack of enthusiasm by the check-in staff and that I felt a bit sorry for the Jet2 staff who seemed embarassed and frustrated at the situation. It certainly was not a good reflection on Jet2.
I was not aware of any ranting by anyone until I read about it in the newspapers several days later. Does anyone know what time this rant by PM took place?
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But I was and here are the facts.
I was not aware of any ranting by anyone until I read about it in the newspapers several days later. Does anyone know what time this rant by PM took place?
So clearly you weren't there at the time of the incident and therefore do not have the facts !!
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Jet2 state "Our airport check-in desks and our ‘Bag Drop’ facility open at least two hours before the scheduled departure time."
So that says to me they will be open at two hours before deaprture, if they are open earlier then hey ho your lucky.
At LBA Jet2 use LDCS for check in and sometimes the PNL will not drop into the system until 2 hours before departure, and then it still takes a few minutes before the flights is opened as wheelchairs/infants are allocated their seats manually by the check in supervisor. I assume the same situation happens at MAN. It is often out of the check in agents control as to when they can actually open check in, for example at LBA the baggage handlers in Hall B don't start until 5am, and most of the check in staff don't start until 5am (first flight leaving at 7am) so if we can check the passengers in who get there early we will, but if we have no baggage or PNL on the system we will sit there until 5am as we are not physically able to check passengers in. If we have more than 5 flights checking-in at any one time any early passengers for later flights, we tell to go get a coffee and come back 2 hours before.
I really don't understand peoples logic in getting to the airport before 2 hours, with so many people pre-allocating their seats its not like you have first dip in getting 'good' seats, as the people who have been clever have booked their seats in advance and turn up an hour before departure missing the usual queue of over keen passengers, and the airport experience is much better for them. The reason why the queue at MAN was big is because people got there way before they needed to, then grumble that they have been waiting.
At the end of the day the check-in at MAN opened around 2 hours before departure, Mr Meeson (as I, and many others have experienced in real life) can be a colourful character and he doesn't always understand the situation and raises his voice before getting all the facts. He is though extremely passionate about making sure his passengers get a high level of service, after all thats is what arguably has made his business such a successs. Maybe enough has been said about this (in the big scheme of things) non event, time to move on?
If people don't want to queue then maybe walk instead of flying?! The airport environment is based around queues, im sure those passengers had a wait twice as long to get through security. Get over it! If you don't like the way it is done, fly with Ryanair, then come onto pprune and complain that it was a mad scramble and you couldn't all sit together. Bit of a vicious circle isn't it.
So that says to me they will be open at two hours before deaprture, if they are open earlier then hey ho your lucky.
At LBA Jet2 use LDCS for check in and sometimes the PNL will not drop into the system until 2 hours before departure, and then it still takes a few minutes before the flights is opened as wheelchairs/infants are allocated their seats manually by the check in supervisor. I assume the same situation happens at MAN. It is often out of the check in agents control as to when they can actually open check in, for example at LBA the baggage handlers in Hall B don't start until 5am, and most of the check in staff don't start until 5am (first flight leaving at 7am) so if we can check the passengers in who get there early we will, but if we have no baggage or PNL on the system we will sit there until 5am as we are not physically able to check passengers in. If we have more than 5 flights checking-in at any one time any early passengers for later flights, we tell to go get a coffee and come back 2 hours before.
I really don't understand peoples logic in getting to the airport before 2 hours, with so many people pre-allocating their seats its not like you have first dip in getting 'good' seats, as the people who have been clever have booked their seats in advance and turn up an hour before departure missing the usual queue of over keen passengers, and the airport experience is much better for them. The reason why the queue at MAN was big is because people got there way before they needed to, then grumble that they have been waiting.
At the end of the day the check-in at MAN opened around 2 hours before departure, Mr Meeson (as I, and many others have experienced in real life) can be a colourful character and he doesn't always understand the situation and raises his voice before getting all the facts. He is though extremely passionate about making sure his passengers get a high level of service, after all thats is what arguably has made his business such a successs. Maybe enough has been said about this (in the big scheme of things) non event, time to move on?
If people don't want to queue then maybe walk instead of flying?! The airport environment is based around queues, im sure those passengers had a wait twice as long to get through security. Get over it! If you don't like the way it is done, fly with Ryanair, then come onto pprune and complain that it was a mad scramble and you couldn't all sit together. Bit of a vicious circle isn't it.