Great Captain
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All in all a great Aer Lingus captain andby keeping everyone informed im sure avoided a lot of agro.
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be concise but not short, relaxed but never be flippant
Spot on view
One hint for FD - please don't try and justify why the flight is late, since there is no excuse that can change history, what's more important is to advise on the revised ETA and any anciliary info (e.g. special provisions.)
FTG (frequent traveller in business class 100-110 sectors per year)
Spot on view
One hint for FD - please don't try and justify why the flight is late, since there is no excuse that can change history, what's more important is to advise on the revised ETA and any anciliary info (e.g. special provisions.)
FTG (frequent traveller in business class 100-110 sectors per year)
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final 3 greens
you got it in three.
nothing worse than listening to a self important tosser. what time are we leaving and what time are we getting there. not really interested in the scintillating setting sun, the placid poolike pacific etc.
self important tosser.
nothing worse than listening to a self important tosser. what time are we leaving and what time are we getting there. not really interested in the scintillating setting sun, the placid poolike pacific etc.
self important tosser.
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My thoughts...and...Firestorm's comment
First,
I have a great respect for the cabin crew and flight deck crew that are doing their jobs. We as passengers basically give up much of our freedom when we step onto the aircraft and put our lives in the hands of these crew.
As I leave an aircraft, I'm sure to thank the crew that I pass on my way out. If the flight deck crew is standing outside of the flight deck, I am sure to make eye contact and to thank them and wish them a good day.
It shows the respect that I have for the profession and for them getting me safely to my destination. When a crew member can show me the same respect by addressing me face to face, I appreciate that. I'm not saying I want a guitar medley or a stand up comic routine, but I would certainly appreciate the effort and respect shown by anyone that can get out of the front seat and address me personally.
I'm amazed that anyone in your profession would pass judgment or show animosity towards another professional that is trying to provide outstanding customer service.
On the other topic - anyone that makes a comment like this really should not even be in a position that requires responsibility for the lives of the general public, hopefully this person is not in such a position:
"....but only manages to re-affirm my distrust of homosexuals."
I have a great respect for the cabin crew and flight deck crew that are doing their jobs. We as passengers basically give up much of our freedom when we step onto the aircraft and put our lives in the hands of these crew.
As I leave an aircraft, I'm sure to thank the crew that I pass on my way out. If the flight deck crew is standing outside of the flight deck, I am sure to make eye contact and to thank them and wish them a good day.
It shows the respect that I have for the profession and for them getting me safely to my destination. When a crew member can show me the same respect by addressing me face to face, I appreciate that. I'm not saying I want a guitar medley or a stand up comic routine, but I would certainly appreciate the effort and respect shown by anyone that can get out of the front seat and address me personally.
I'm amazed that anyone in your profession would pass judgment or show animosity towards another professional that is trying to provide outstanding customer service.
On the other topic - anyone that makes a comment like this really should not even be in a position that requires responsibility for the lives of the general public, hopefully this person is not in such a position:
"....but only manages to re-affirm my distrust of homosexuals."
FewCloudy:
The expression "self-loading freight" is how some airlines' so-called 'leadership', to use the term very loosely, view their passengers.
Partly due to the perishable commodity concept, some US companies view their passengers as a commodity.
Therefore, "self-loading freight", from their viewpoint, is quite valid and accurate.
If some of these companies were operated under the actual leadership of aviation professionals (and some are not) this would not be the situation.
Pocketing an extra $20,000,000 worth of free corporate stock
does not equate to leadership by example or 'people skills'. There are often no connections between these two areas.
It still surprises me that many elements of the general media are often not nearly bright enough to figure this out by themselves, or simply lack the motivation without a plausible 'story'.
The expression "self-loading freight" is how some airlines' so-called 'leadership', to use the term very loosely, view their passengers.
Partly due to the perishable commodity concept, some US companies view their passengers as a commodity.
Therefore, "self-loading freight", from their viewpoint, is quite valid and accurate.
If some of these companies were operated under the actual leadership of aviation professionals (and some are not) this would not be the situation.
Pocketing an extra $20,000,000 worth of free corporate stock
does not equate to leadership by example or 'people skills'. There are often no connections between these two areas. It still surprises me that many elements of the general media are often not nearly bright enough to figure this out by themselves, or simply lack the motivation without a plausible 'story'.
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expediteoff - you wind up merchant!
I find the job a real challenge, wrestling the "Sky Pig" onto various Greek and Turkish airports. We are the "hardest working Pilots in Showbiz"
I find the job a real challenge, wrestling the "Sky Pig" onto various Greek and Turkish airports. We are the "hardest working Pilots in Showbiz"
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Applause for Crew with a human touch
I too travelled on a delayed flight out of GLA a couple of weeks ago and as a Flybe pilot was bowled over by the utter excellence and professionalism displayed by the BA Flight Deck crew that evening. The schedule had gone to hell because of the wx and the First Officer came out to the gate before boarding to explain that we had an awful slot time but he would like to get us all on board anyway in order to take advantage of any slot improvement, then the Captain did a superb welcome on baord/apologies PA and throughout the flight they went the extra mile to keep us appraised of our progress including informing us that we were being further delayed arriving on stand due to the absence of ground staff at LHR.
As a fellow pilot for a rival airline I take my hat off to the BA crew that night - you couldn't have given a better service - it was superb and I have to say further reinforced my view that there are airlines and there is BA and they represent everything that the rest of us should be aspiring to. If there's a finer airline I haven't flown it...
To Fly To Serve at its very best gentlemen.
Desk-pilot
As a fellow pilot for a rival airline I take my hat off to the BA crew that night - you couldn't have given a better service - it was superb and I have to say further reinforced my view that there are airlines and there is BA and they represent everything that the rest of us should be aspiring to. If there's a finer airline I haven't flown it...
To Fly To Serve at its very best gentlemen.
Desk-pilot
Just a little hint from ATCO SLF: spending lots of time airborne this year, variety of opertors all struggling to cope with LHR, but on a BA fllight earlier in the year, lots of bitchy pops at ATC, BAA & T4 from the flightdeck - some or all of which may be truth or fiction, whichever. As said above, excuses don't change history, but they may p!55 off the people in the back who may know more about it than you think...if you slag my company & colleagues off in public, don't be surprised if you don't get a warm smile as I pass you on the way out...your lot ain't perfect...
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PAX opinion
Sticking to the topic, I think it’s a great idea for a captain or F/O to address passengers when there is a delay. I do not see anything wrong with that. If I pay money for the trip and I’m getting disservice (delay in this case), I would prefer at least knowing the reason why. And who is better to do that than somebody directly involved. Flight attendants just don’t cramp it.
If everything goes on schedule, nobody from the flight deck would have time to show up, and nobody expects them to do so. They got check lists to go through, ATIS, clearances and so on (hands full).
Upon arriving to the destination, if time permits, it’s nice to see who flew the airplane. And knowing that most pilots are getting underpaid, all you can do as a passenger is thank them for the good job that they do.
Also on that note, I like the way United has there radio working. Any passenger can tune in and hear the frequency that pilots tuned in to. For me personally that option settles down many questions. I’m not sure if any other airlines have that.
If everything goes on schedule, nobody from the flight deck would have time to show up, and nobody expects them to do so. They got check lists to go through, ATIS, clearances and so on (hands full).
Upon arriving to the destination, if time permits, it’s nice to see who flew the airplane. And knowing that most pilots are getting underpaid, all you can do as a passenger is thank them for the good job that they do.
Also on that note, I like the way United has there radio working. Any passenger can tune in and hear the frequency that pilots tuned in to. For me personally that option settles down many questions. I’m not sure if any other airlines have that.
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If this post carries on it won't just be certain -over chatty captains who'll be needing cognitve behavioural therapy to get over the forensic analysis, will it?
Can't we all just agree that everyone does it differently, and some just do it there own sweet way?
Can't we all just agree that everyone does it differently, and some just do it there own sweet way?
Yes, and one can try too hard. Company policy was multi lingual cabin address from flight deck.
Party of japanese tourists on board.
Basil: "おはよう (Ohio gozaimas - good morning) etc etc."
Stewardess: "Party leader would like to visit flight deck."
Basil: "OK." (Thinks 'prob to congratulate Bas on spoken Jap')
PL: "We not fry tree hunred kirometer hour?"
Basil: "No, we'd fall out of sky - speed about 1000 kph."
PL: "Ah goot, becausa you say 'tree hunred kirometer hour'."
Basil: "Oh." (Thinks 'wonder what else I said' - no reports of panic from cabin so must have been reasonably OK)
FO: Thinks 'Silly old codger - knew he'd stuff up!'
Basil:
Party of japanese tourists on board.
Basil: "おはよう (Ohio gozaimas - good morning) etc etc."
Stewardess: "Party leader would like to visit flight deck."
Basil: "OK." (Thinks 'prob to congratulate Bas on spoken Jap')
PL: "We not fry tree hunred kirometer hour?"
Basil: "No, we'd fall out of sky - speed about 1000 kph."
PL: "Ah goot, becausa you say 'tree hunred kirometer hour'."
Basil: "Oh." (Thinks 'wonder what else I said' - no reports of panic from cabin so must have been reasonably OK)
FO: Thinks 'Silly old codger - knew he'd stuff up!'
Basil:
Considerably Bemused Wannabe
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I would usually stand at the door and make a PA when the flight was going to be canceled due to a mechanical and explain the reason. I did this because I was there anyway talking with the mechanics and the agents really were not that up to speed on the precise reason and the technical explanation of why we could not go.
If we were going to be delayed for quite some time, I would also walk back to first class and explain to the customers that we were going to be late, what the reason was, and what I expected to be our new departure time. I would then make a PA to the aircraft. Simply customer service.
If we were going to be delayed for quite some time, I would also walk back to first class and explain to the customers that we were going to be late, what the reason was, and what I expected to be our new departure time. I would then make a PA to the aircraft. Simply customer service.
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JustAnothrWindScreen
So what???
If you think that's your job then do it. I don't remotely think like you.
I disagree with you, but you're the one that seems to need the therapy!
You have a seat in the house designated FO or Captain. That's where you belong, that's where you "perform" your duties and that's where you speak to the passengers from.
Any deviation from there is beyond your training!
So what???
If you think that's your job then do it. I don't remotely think like you.
I disagree with you, but you're the one that seems to need the therapy!
You have a seat in the house designated FO or Captain. That's where you belong, that's where you "perform" your duties and that's where you speak to the passengers from.
Any deviation from there is beyond your training!
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Ancient Mariner
If that's your criteria for The Captain, then good luck to you.
We hope you get there safely as he probably looks good, clean, nice hat and very super-manly!
The fact that he ponces around in a shiny sexy uniform is also a good reason to believe he's The Captain.
I say The Captain is the one that can talk to his passengers (all of them at once and not to just a few at the time), from his assigned and 'trained for' position on the aircraft. He tells it like it is and that's the end of his show!
Any other sad theatrics are not part of the job or the training we get. I believe I can do a PA as good as anyone and I don't feel the need to hug my passengers!
Yuk.
If that's your criteria for The Captain, then good luck to you.
We hope you get there safely as he probably looks good, clean, nice hat and very super-manly!
The fact that he ponces around in a shiny sexy uniform is also a good reason to believe he's The Captain.
I say The Captain is the one that can talk to his passengers (all of them at once and not to just a few at the time), from his assigned and 'trained for' position on the aircraft. He tells it like it is and that's the end of his show!
Any other sad theatrics are not part of the job or the training we get. I believe I can do a PA as good as anyone and I don't feel the need to hug my passengers!
Yuk.
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One four sick bleated:
If that's your criteria for The Captain, then good luck to you.
We hope you get there safely as he probably looks good, clean, nice hat and very super-manly!
The fact that he ponces around in a shiny sexy uniform is also a good reason to believe he's The Captain.
Yuk.
Super-manly huh. I am really laughing at this. Actually I earned MY bones in the skies of North Viet Nam in single seat single engine fighters. I have been retired quite a few years now. For me the job was always about the job, not the uniform, not in "your terms" super-manly, and "ponces around." I suppose if "you" were only trained to hide in the cockpit and do what "you" were trained to do then you are at your limit. So be it. I always looked at the job as flying customers not in flying airplanes. Going from point A to point B is really to my point of view boring. If going from point A to point B is all you have ever done or been "trained to do" I feel sorry for you.
I suppose I am a dinosaur in how I look at things, but if you are any indication of the "New Breed" of airline pilot, why not just go drive a bus. But only if you were "trained" to just sit in that bus seat.
If that's your criteria for The Captain, then good luck to you.
We hope you get there safely as he probably looks good, clean, nice hat and very super-manly!
The fact that he ponces around in a shiny sexy uniform is also a good reason to believe he's The Captain.
Yuk.
Super-manly huh. I am really laughing at this. Actually I earned MY bones in the skies of North Viet Nam in single seat single engine fighters. I have been retired quite a few years now. For me the job was always about the job, not the uniform, not in "your terms" super-manly, and "ponces around." I suppose if "you" were only trained to hide in the cockpit and do what "you" were trained to do then you are at your limit. So be it. I always looked at the job as flying customers not in flying airplanes. Going from point A to point B is really to my point of view boring. If going from point A to point B is all you have ever done or been "trained to do" I feel sorry for you.
I suppose I am a dinosaur in how I look at things, but if you are any indication of the "New Breed" of airline pilot, why not just go drive a bus. But only if you were "trained" to just sit in that bus seat.
Last edited by JustAnothrWindScreen; 30th Aug 2007 at 14:51.
