Just a little hint from ATCO SLF: spending lots of time airborne this year, variety of opertors all struggling to cope with LHR, but on a BA fllight earlier in the year, lots of bitchy pops at ATC, BAA & T4 from the flightdeck - some or all of which may be truth or fiction, whichever. As said above, excuses don't change history, but they may p!55 off the people in the back who may know more about it than you think...if you slag my company & colleagues off in public, don't be surprised if you don't get a warm smile as I pass you on the way out...your lot ain't perfect...