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Proviation customer care problems

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Proviation customer care problems

Old 17th Feb 2014, 13:25
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Time to move on ?

I have occasionally peeped at this thread - and ( on the face of it) the right result has been secured. So well done Paul K


99% of forumites don't know 99% of the others on here and 99% take any personal 'jibes' with a big pinch of salt . - Frankly , who cares if PK isn't who he says he is ?


The Proviation debacle falls into a different camp as forumites were having a direct relationship with this firm (...& seemingly a very unsatisfactory one)


Time to move on.
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Old 17th Feb 2014, 18:30
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Time to move on?

Aerohopper

Whilst I respect your views, I do not consider it is yet quite time to move on. Having been bitten by this firm, I would like to see a rather better secured outcome than presently exists.


Short finals perhaps, but it's not over till the parking brake is set.
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Old 17th Feb 2014, 18:37
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As per the usual pattern, a number of the recent negative reviews have been flagged and a 5* review followed.

Surprise, surprise (!)


Paul..
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Old 17th Feb 2014, 18:57
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Another reason why it is not yet over.. why bother with doing that?


Like painting the door when most of the house has apparently fallen down. or has it.....?
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Old 18th Feb 2014, 11:41
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@ aerohopper It's my understanding, purely from this thread (and a couple of PM's woth Nick Ross) that Paul kerry was purely a customer of proviation.......until the point where he was played for a fool and warned that there would be consequences if this unethical behaviour continued

It is very apparent that Proviation was used as a vehicle to generate inward cash-flow,whilst meeting as few outgoing commitments as possible ,needed to keep the deceit running.

There was a clear pattern to the complaints, the steps needed to secure a refund or the ordered goods,and the continuing battery of excuses for "problems" with Paypal and card-merchants.
I have never made any claim to be anything other than an Aviation enthusiast who has had a lot of experience running small retail customer-facing businesses.

Whilst trying to give the clearest possible warning to disaffected victims of Proviation's "business" I tried to avoid making any libellous statements against Nick Ross or Proviation.
I have yet to receive a notice of intended prosecution, so it's fairlysafe to say my comments and statements were honest.

Paul Kerry...the true identity behind the Nom dePlume is not relevant.-

Showed hard evidence that he had a genuine grievance, that he was not alone and that the true nature of dealings with Proviation was being manipulated in the Public Domain, with the clear intention to decieve potential customers into placing orders .

FACT.....Money was habitually debited in full, immediately. FACT.... complaints were met with lies, stonewalling or totally ignored.
FACT.... The issuance , or threat thereof, of a Court summons, would bring full restitution with promptitude.
FACT.....I, and others, have copies of private conversations with "Poor, misunderstood" Nick which show quite clearly that he was warned that his conduct was unethical and could well be construed as Criminal....he chose to ignore any advice ...

I despise ripoff merchants, conmen, those that prey on the naive, weak or gullible. I hope I've helped save a few people from getting their fingers burnt.

Justice has yet to be served.
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Old 18th Feb 2014, 14:54
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As someone who had been on the receiving end of the customer experience with Proviation some time ago (credit card company refund) I would like to express my thanks to PaulKerry for continuing to pursue the company via this site and whilst it can never be a happy conclusion for any company to cease trading, let us hope that it's demise will save any more unwary consumers from losing money.
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Old 18th Feb 2014, 18:04
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What Cockney Steve said.....plus that the "time to move on" philosophy is precisely what many businesses with dubious practices rely upon to continue trading. Make it as inconvenient and difficult as possible for the customer with a problem and most will eventually give up and go away, writing off their lost cash in the process.

Don't let the buggers off the hook.
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Old 18th Feb 2014, 20:16
  #588 (permalink)  
 
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Have been following this thread since the beginning...luckily am not a victim of Proviation. Thanks to all contributors for helping me to avoid them!

During an idle moment earlier I thought I'd see if I could order something off the Proviation website and amazingly I've managed to order a Bose headset for 684 WITH a confirmation email received just now. And no..I didn't put any card details anywhere during the order process.

So I look forward to receiving my FREE Bose headset sometime soon...
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Old 19th Feb 2014, 10:10
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@ traffic Pilot
Please let us know when you get an email

"your details have been forwarded to us, please send 684 in a brown envelope........."
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Old 19th Feb 2014, 16:03
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"Dear Mr **********,

Your order of 18/02/14 has been cancelled. We would like to thank you for
considering us and we are sorry to lose your custom. In most cases, if your
order didn't ship, you will not have been charged and we will void your
transaction.

Please note that a refund can sometimes take up to 7-10 working days to show
in your account, taking into account bank lead times at each end. PayPal
refunds are usually quicker."
Ah what a pity. Was looking forward to a new free set of headphones. Took them three hours to cancel it though. I wonder if they take bitcoins..
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Old 19th Feb 2014, 17:52
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Tobacco is the unit of currency where Nick belongs...

Paul..
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Old 19th Feb 2014, 19:58
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I understand that the Haight & Ashbury dollar has a certain following also .......
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Old 19th Feb 2014, 21:28
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I wonder if they take bitcoins..
It's a question of give and take: you give and they take.....
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Old 20th Feb 2014, 10:34
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This is interesting...

On this website Home - Proviation Air Express which is:

Owned and Operated by Proviation Ltd
Carters Yard
Frenchs Avenue
Dunstable
Bedfordshire
LU6 1EH
VAT No. GB 985 4229 81
... it says:
Service Update
Thursday, 20th February, 2014
Normal Operations

Is that so?

Paul..
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Old 20th Feb 2014, 11:00
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From the web site:

Proviation Air Express has at its disposal a worldwide interline network,
The Post Office? DHL?

Don't tell me they're now "drop shipping" transport?!
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Old 28th Feb 2014, 13:55
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No answer and no refund since one year...

Hi there,

I'm posting here as it seems that my case is a desperate one... I ordered something to proviation about one year ago. They told me to wait as it was not in stock and after a few months I finally managed to get in touch with them asking for a refund. However, nothing ever came back into my account and now it is too late to claim it to my bank. Obvioulsy no answer from proviation through phone or emails...

Any piece of advice that could help me on that one.

Thanks in advance...
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Old 28th Feb 2014, 14:33
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The only advice I can give you is next time, don't wait a year before trying to resolve a problem like this.

Your only option is to pursue your credit card provider or bank, but they are quite likely to say you've left it too long.
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Old 28th Feb 2014, 14:51
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Hi Cbarge,

Sorry to hear your story, happened to me too. Did you pay by Debit card, or by Credit card?.
If the former, you have only 120 days to claim, although it may be worth trying your bank, and throwing yourself on their mercy, you have little to lose.
If you paid by Credit card, it may be more hopeful, since I believe, unless the law has changed recently, that you have 6 years to sue the company, (probably pointless in this case), BUT, the card provider is liable for the same period.
All may not be lost, I wish you good luck!
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Old 1st Mar 2014, 10:30
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Hmmm. Despite everything, proviation are still telling dissatisfied customers that it's not their fault. It quite simply does not take weeks for a debit card refund.
One of the not-refunded reviewers has understandably complained after ordering and not getting a Saitek x52 Pro joystick...the company have replied claiming they had "worked closely with" the supplier to try to get a delivery. Now, given that these items are in stock now, directly from the Saitek website (only 5 left!) for the same price, I suggest that maybe "working closely with" has a totally different definition in Nick's world. He also claimed that they never intended to deceive......

Whatever you may think about the integrity of the company and it's owner, their intentions are utterly irrelevant to the customer.

But this is just going over old ground I guess.

The Saitek x52 Pro is on special offer on Proviation's website, and was presumably still for sale prior to the not unexpected cessation of trading.
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Old 1st Mar 2014, 11:47
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Did not intend to deceive?

If I deliberately perform some action in full knowledge of what the outcome will be, to claim that the outcome was not intended is a stretch of the imagination.

If I put a gun to someone's head, knowing that pulling the trigger will result in their death. I could not possibly claim that I did not intentionally murder the victim if I follow through by deliberately pulling the trigger.

Likewise if I knowingly fail to do something in full knowledge of the consequences of my inaction.

Nick's website has deceived many people into handing over money.
He has consistently failed to correct this and given that he has gained financially from his inaction, in full knowledge of the consequences of both his action of claiming that he has stock which he clearly does not and his failure to remove such deceptive entries from his website, I find his claim to be dishonest.

Paul..
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