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BA Strike - Your Thoughts & Questions III

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BA Strike - Your Thoughts & Questions III

Old 4th Oct 2010, 15:56
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You Think, Therefore I Am
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BA Strike - Your Thoughts & Questions III

The story continues..........................
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Old 4th Oct 2010, 17:49
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OOOOHH I get to go first!

ust trust me when I tell you that no one likes Willie Walsh and he does not inspire any of his workforce to be the best. We are products of a previous chief executive Colin Marshall who inspired us all to be the best and it is his legacy of customer service that runs through many of us.
Bettygirl.. I'm not sure who the "no one" you refer to is. Are you meaning CC? All BA staff? I wouldn't dream of speaking for you, or any other CC, nor any other department in BA, so whilst it may be the case in your area, i must disagree that Willie Walsh is universally disliked. On the contrary, in my department, and most of the others that i come into contact with, he is very well respected and liked. Sure, he is not from the fluffy fluffy give the crowd what they ask for school like Colin Marshall and Rod Eddington, and under WW i have had to work longer, harder, and for fewer bonuses/pay rises. However, under WW i feel that what i do IS important and makes a difference, and that he is working harder to make our company a viable one with a future.

I would take that any day over some one with flowery phrases who keeps doling out money on things that don't pay, and don't bring us returns. I come from a Customer service background in BA, and i will agree we have had to stop doing some things that we used to do. But most of these things are nice to do's that customers tell us they don't value enough to pay for. Times change, customers change, markets change, and we have to work out how to change with it, and do things cleverer.

Willie Walsh ain't perfect i'll agree, but i'm a fan, and will continue to be..
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Old 5th Oct 2010, 04:40
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Customer Service? Every customer wants it and almost no customer is willing to pay for it.
And if you believe that, you might as well just go LCC and be done with it.

Fortunately, it's not true.
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Old 5th Oct 2010, 07:04
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A pity - conversations on these threads deteriorate into aggressive verbal attacks

Originally posted by 617sqn on 29 September 2010 (thread 2216 of Your thoughts and Questions II).
I am BA cc based at LHR worldwide fleet(longhaul)
We would never be rostered to do a trip with the entire crew again as it would not be possible. Some people may have part time, leave or UK request days next so it would not work.
I will check in for a long haul trip and not usually know anyone on the crew.
I can appreciate that this does sound strange to non flyers who have familiarity in their work place.
Crew, both in the cabin and the flight deck, get used to getting on board not even knowing everyone's names. We all know what tasks have to be done before passenger boarding. This is a very busy time so no real chit chat can take place.
What this means for a minority of the thousands of cabin crew is that after a decade or two of living without "chat", these few have not polished their way of speaking to colleagues who have different ideas and views about xyz (xyz can be unions or management or BASSA or CC89 or just about anything that other cc say).
What is the answer to social starvation?_ The only worthwhile answer has to be one discovered and developed by cabin crew.
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Old 5th Oct 2010, 11:55
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ChicoGb
Quote (PAXboy): Customer Service? Every customer wants it and almost no customer is willing to pay for it.
And if you believe that, you might as well just go LCC and be done with it.
Fortunately, it's not true.
Indeed, which is why I said 'almost'. Some customers will pay for extra service on some occasions and some will always want/need to find the lowest price irrespective of whether the service is good or bad. As with all aspects of human behaviour, it's a long and winding line.

However, in the depths of this recession with some way still to go, price is king for most people. Then there is the topic that, many of the aspects of service that suppliers (of all types) have spent ages designing and training their staff to deliver - never even get noticed by some of their customers!
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Old 5th Oct 2010, 20:12
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Some positive news for once, BA's traffic numbers are up year on year, with the all important premium traffic up 4.3% (I know BASSA acolytes have previously delighted in falling passenger numbers).

http://phx.corporate-ir.net/External...xUeXBlPTM=&t=1
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Old 6th Oct 2010, 22:00
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Another new long haul service beginning next summer announced today: LHR-SAN using a three class 777. This is good news and generates more growth for Mixed Fleet.

Last edited by pcat160; 6th Oct 2010 at 22:13. Reason: additional info
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Old 6th Oct 2010, 22:57
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LHR-SAN

Sorry but where was this announced? Can't see it anywhere on Ba's schedule.

Just seen it now. Sorry

Last edited by JUAN TRIPP; 6th Oct 2010 at 23:38.
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Old 6th Oct 2010, 23:07
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An open letter to a certain BA flight attendant

A certain British Airways flight attendant, over on the crew thread, has informed her (or his) readers:
BA is becoming a great place to work at. As of October 7th we will have to work with VCC on certain WW flights. At least it removes some of the pressure on our EF colleagues who have had to work with them for some time but it's outrageous and provocative. We shouldn't be forced to work with people who are nothing but prolonging our dispute.
Flight Attendant , there is a constant and repetitive strand that links each and every message you have posted: your near pathological hatred of British Airways, the current state of IFCE and BA's Chief Executive. Your last sentence
We shouldn't be forced to work with people who are nothing but prolonging our dispute.
says it all.

No one is forcing Flight Attendant to come to work for a company whose business plans and ideals are clearly anathema to her (or him). Why prolong the agony of having to fight an indefensible position, Flight Attendant?

Your beloved trade union, BASSA, has clearly abandoned you and hung you and your ilk out to dry.

Cut your losses, Flight Attendant, and resign from a company that you have so clearly come to hate and despise. Believe me: there is a whole world outside British Airways - even for someone who professes not to have ever had any other form of employment in her (or his) life.

Last edited by Chuchinchow; 6th Oct 2010 at 23:24.
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Old 7th Oct 2010, 05:31
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CCC

The best way to deal with people, whom you believe have extreme views, on bulletin boards is to ignore them.

All you are doing is pouring petrol on a fire that was not burning very well.

Or to put it another way, do not dignify their rantings.

I am taking two British Arways flights later today and will not give this poster a passing thought.

My only concern is whether the service in Club Europe will be any good, as it has been poor on the last two.
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Old 7th Oct 2010, 07:11
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Lotpax, I hope you reported your dismay via the online complaint form (rather than the CSD complaint form lottery)?
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Old 7th Oct 2010, 07:15
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Thank you, Lotpax, for that gratuitous advice.

I can only hope that if you are served by "Flight Attendant" on your Club class flight today she (or he) can be bothered to offer you hot towels.

It's a point about which she (or he) is somewhat particular. She (or he) has often told us hot towels are one of BASSA's main weapons in its struggle against her (or his) oppressive employer, British Airways. So she (or he) takes action against the very passengers who contribute so much to paying her (or his) salary. Crazy, but that's the way this person fights her (or his) personal war.

I am sorry to be so coy and circumspect in describing this person but she (or he), who seems to believe she (or he) is a legend in her (or his) own bunk break time, has a distinct aversion to being identified in any way or form. That's strange, seeing that she (or he) is probably one of the most zealous promoters of the BASSA cause on these boards.

So no names, no pack drill.

Last edited by Chuchinchow; 7th Oct 2010 at 07:47.
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Old 7th Oct 2010, 08:12
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CCC

To be honest, it's a bit difficult to decide whether the other poster or you is ranting the most

Tonight maybe the first time, but I have never failed to get a hot towel in Club World and never received less than professional, competent service.

CE on the other hand is simply not worth the money presently and much of that is due to reduction in the hard product, a management decision.

ChicoG

I wrote to to the CEO and am having a dialogue with a helpful lady in the customer service team, who seems to be on the case.
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Old 7th Oct 2010, 10:06
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Originally Posted by Lotpax View Post
CCC

To be honest, it's a bit difficult to decide whether the other poster or you is ranting the most


Tonight maybe the first time, but I have never failed to get a hot towel in Club World and never received less than professional, competent service.

CE on the other hand is simply not worth the money presently and much of that is due to reduction in the hard product, a management decision.

ChicoG

I wrote to to the CEO and am having a dialogue with a helpful lady in the customer service team, who seems to be on the case.
Couldn't agree more with you there LP...
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Old 7th Oct 2010, 22:08
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Legal Activity

There has been considerable discussion about various legal actions which would be undertaken by Unite/Bassa/et al in various courts. Other than the appeal of the original suit over crewing levels/imposition have any additional actions been initiated?
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Old 7th Oct 2010, 22:20
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Has anybody noticed http://www.bassa.co.uk seems to redirect to • BASSA• Welcome - a black page with a single yellow cross.
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Old 7th Oct 2010, 22:28
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Chuchinchow

Let's sort this out once and for all because this is getting out of hand.

Why are you going on about me on this forum? Is it because I refused to communicate with you further unless you would exclude personal attacks and insults in your posts, to which you replied "I could not care less" yet continued to send me personal messages? I have all of them saved.

Please find the post in which I have stated that the hot towel issue is one of BASSA's strongest weapons. Perhaps if you knew the history of this issue you might have been of a different opinion. It goes back as far as to 9/11 when BA had to make rapid changes to which BASSA responded quickly. As long as everything is negotiated and agreed I will not have a problem delivering the service.

I don't see anything wrong with saying that I am very good at my job. I know it will be very difficult for you to believe following but I happen to like what I do. I would like to say that I do my very best every time I am at work and I provide the service which our customers expect from BA. Lastly, to your information, I never work in our CE cabin as I work on our WW fleet.
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Old 8th Oct 2010, 08:01
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Angel

Just want to make sure anyone reading this thread realises that it is hot towels in World Traveller plus that Bassa members are not doing.

Hot towels in Club World (ww flights) are being done.

Hot towels in Club Europe (E/F flights) were removed by BA and cannot be done because they are no longer ever loaded on the flights.
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Old 8th Oct 2010, 08:03
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Miss M

You seem to be under an illusion about the following.

We are the reason as to why BA was once the world's favourite airline. Sure
The people who made BA "The world's favourite airline " were McCann-Erickson or Saatci and Saatchi not BA cabin staff.

It was an advertising slogan, nothing else. Nobody ever voted BA as being that.

One illusion down and about twenty-five to go.

I believe you recently also re-posted that absolute nonsense about BA and BASSA only being 10 million apart in savings when negotiations were taking place.

This lie has been de-bunked so often, but you still have the brass-neck to re-post it.

Do you have no shame ?
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Old 8th Oct 2010, 08:31
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The personal attacks are now getting out of hand....If you can't comment on the situation without resorting to it then maybe it's better not saying anything.
It would be interesting if everyone posted their salaries, job descriptions and benefits along with their bile, so that the playing field was evened up slightly......
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