Old 5th Oct 2010, 11:55
  #5 (permalink)  
Paxing All Over The World
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 64
Posts: 9,197
Quote (PAXboy): Customer Service? Every customer wants it and almost no customer is willing to pay for it.
And if you believe that, you might as well just go LCC and be done with it.
Fortunately, it's not true.
Indeed, which is why I said 'almost'. Some customers will pay for extra service on some occasions and some will always want/need to find the lowest price irrespective of whether the service is good or bad. As with all aspects of human behaviour, it's a long and winding line.

However, in the depths of this recession with some way still to go, price is king for most people. Then there is the topic that, many of the aspects of service that suppliers (of all types) have spent ages designing and training their staff to deliver - never even get noticed by some of their customers!
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