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RYANAIR CABIN CREW

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RYANAIR CABIN CREW

Old 12th Jun 2006, 21:04
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RYANAIR CABIN CREW

Can this be allowed? I fly Ryanair regularly and i can say the Cabin Crew are diabolical. They, in general, are RUDE, SURLY, COLD and seem to hate passengers. I think the best thing you can do is smile at them, but they seem to respond more negativley. We can't let this go on, something has to be done about it.

And i don't think it's just me.....


By the way, i'm sorry for those few at Ryanair who do work hard and stand out, but i'm afraid that there is a big majority of your collegues that let you hard, right attitude workers down.

I suggest the reason is poor staff training and/or bad employment picking process.
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Old 12th Jun 2006, 21:17
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Have to say that I have only flown Ryanair once. There is a reason for this, infact there are a few reasons. Rude crew, lousy airport that is miles from where you actually want to be. A bus service that take you where you want to be that takes longer than the flight and costs you more money (which goes into Ryanair's pocket).
The way I deal with it is to never fly with them again. I personally think they are the worst airline in existance. I would never reccomend them no matter how cheap the fares were.
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Old 12th Jun 2006, 21:56
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I personally think that the tone of both of your posts are diabolical as opposed to the crew at Ryanair. Whilst it is true that some of their crews may have the hump (no Leo Hairy Camel puns were intended) by the end of a four sector shift, I've had the pleasure of flying on many Ryanair flights where the crew were just as good as any charter, no-frills or indeed some flag carriers. Is it true that Ryanair work their staff very hard for pretty poor terms & conditions? Yes, it is! But is it also true that they have made flying affordable to most Europeans, have bolstered the economy for many of the regions around the out-of-town airports they serve and provided a lot of employment both directly & indirectly? Yes to all of those.

I hate to say it, but when you fly Ryanair, you need to forget any notions of glamorous flying, and think of travelling by bus or train - considering the majority of the prices are comparable to these modes of transport. Ryanair have, in my opinion despite working for the competition, done a fantastic job in stirring a revolution in Europe's skies, and if a crew member doesn't smile to me (which most of the time they always do, both onboard and strolling through the terminal) then I remember how much I paid for this flight, and whether before FR begun flying whether I would have been able to afford this trip!

Viva Ryanair!
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Old 12th Jun 2006, 23:30
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RYANAIR

I flew Ryanair 9806 to Girona (Barcleona) from STN 17.45hrs on Monday, 15th May and sat at the rear. The two girls at the rear galley could not have been more helpful, attentive and customer service oriented. For the renumeration and working conditions that they receive and suffer I am grateful for a smile at most
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Old 13th Jun 2006, 00:19
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Thumbs up

T4turtle - After seeing the dispatchers program about Ryanair on c4 the hosties on your flight to barcelona definitely deserve a medal.
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Old 13th Jun 2006, 20:13
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As an ex ryanair flight attendant I have to say that it's all true.. most of the crew are rude to passengers. (there are some nice crew!)
(and they are not very nice to each other)
I think thats because they are all very tired and really need a break!
(I remember how tired I was when I worked there!)

I do have to say that the training I had was very good.. but as you all saw in the channel4 program unfortunatly not all courses are like that!

for the people who haven't seen it:
http://www.youtube.com/watch?v=ZkKPi...search=Airline
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Old 14th Jun 2006, 16:58
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Ryanair don't have the most charming staff trained in good manners, the art of conversation, the correct way of serving a meal and other banalities that you get at some of the traditional or legacy airlines. Instead, you get crews who are given seemingly only practical training, many of whom have very poor levels of English and even poorer levels of customer service. This would sum up my experiences over the last two or three years with Ryanair.

We all know that Ryanair are not the best airline to work for, yet they are a vital stepping stone for many to begin working in the airline industry. As bmibaby.com mentioned, they have also been instrumental in completely turning the European airline industry upside down.

As long as the aircraft are safe, and they have to be to be JAA certified, then I'm quite happy to pay cheap fares for cheap service. After all, most of their flights are for less than three hours, so I'm sure most of us can live with it!
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Old 14th Jun 2006, 17:18
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I've just got back home today, having taken 2 Ryanair flights in 2 days.

Both flights were excellent! The aircraft looked brand new from the inside and out, both flights landed ahead of schedule, and all 8 of the crew on my 2 flights were friendly, positive, happy and polite - even though both sectors were around 90% full.

Not that it makes the slightest bit of difference in my opinion, but 7 out of the 8 crew were foreign. All of them spoke fluent English, and since nearly every PA was pre-recorded anyway, there were no communication problems.

Service wise, the friendly crew completed everything professionally and in good time.

I have one criticism, and unfortunately it is a fairly important one. The woman sat in the row in front of me at the over wing exit was easily in her 70s, and couldn’t even lift her tiny handbag into the overhead locker, let alone open an emergency exit. The crew didn’t even attempt to move her. If this is not a requirement under Irish law then I stand corrected, however, in the airline I work for under English law - this wouldn't have happened.

I paid £1.49 to fly LGW-DUB-LGW. To fly anywhere with the airline I work for would cost at least 250 times this amount. Is the service on my airline 250 times better? No way!

Ryanair rock!
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Old 14th Jun 2006, 17:20
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As ex Ryanair crew (who still has many good friends still at Ryanair) I think that too many people are quick to slag off hard working individuals, starting at 0500 in the morning, finishing at 1600 or later , 5 days in a row? fair enough its their own choice, however many are working for Ryanair as a stop gap to gain experience before moving onto another airline, I did this before moving on to Virgin Atlantic, I gained amazing experience doing 80 flights a month, 4- 6 sets of passengers a day , 4-6 set of problem flights per day, the working conditions when I was there were alot better. Whilst I never agree with rude crew, I can also sympathise to an extent because on an average flight I had to deal with 5-10 passengers who expected a whole lot more than just an A-B service. The only way people are going to change anything at Ryanair are by voting with their feet. Ive had many a passenger say "never again" but low and behold who was on the same flight the week after? As long as this continues the management at Ryanair are going to reap the benefits and change nothing because they dont have too.
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Old 14th Jun 2006, 17:27
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You're right of course, but it's still a shame about the attitude.
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Old 14th Jun 2006, 17:31
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Totally agree, bad attitude only irritates the passengers more!
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Old 15th Jun 2006, 09:55
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I just managed to watch it myselt yesturday. First i was really shocked about it...
But then again – these 2 girls were working for the company for six months... and they were looking for anyhting bad about Ryanair (i wonder who hired them). Honestly, dont you think that nothing like that (shown in the video) ever happen anywhere else in 6 months time? All these things were shown during 45 minutes – it made a pretty good impression as if all these things are happening every day and are really very common. If that was the case in Ryanair then they would have shown it or at least told about it (the tv-show loved statistics and any „juicy”-material - so they could not have missed that out then)! But actually all this material was „found” in 6 months! So these 2 girls were flying numerous flights and with many-many different crew members each day... and i am not actually surprised that some of them didnt really care about passengers, safety etc – Ryanair is an enourmous company! But im sure that there are at least ¾ of ryanair crew that are caring and really hard working! Otherwise the company could not be operating... dont you think?
Im not saying that working for Ryanair is not hard – most certainly it is (long working hours etc-etc)! But if these two girls would have gone working undercover to some other airline – im sure pretty similar video could have been made...
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Old 15th Jun 2006, 09:57
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Ryanair's aim is to transport the passenger safely from A to B.

A subsidiary aim is to do it on schedule.

Anything else is a bonus.

Besides, what service do you get on a long distance bus?
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Old 15th Jun 2006, 16:36
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True, but still, they need to meet some passenger courtesy, they, at the moment, hardly pass for the bare minimum.....

Ok, they don't have to smile, but they at least shouldn't be rude....
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Old 19th Jun 2006, 11:48
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i fly for adifferent budget airline (think greeks and orange) and many of our pax say thay have flown ryanair and thay all say that thay are rubbish at every thing and we are great. not to put any other airline down.
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Old 19th Jun 2006, 15:28
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With all due respect passengers say that on every airline, doubt if id take that as gospel tho mate. I fly for Virgin and passengers say we are way better than BA, however I have lots of mates that fly for BA who say their passengers say they are alot better than us, we also have disgruntled passengers who say "you would never get this on BA , ill never fly Virgin again!" yet again the BA crew get the exact same comments!

Oh and when I was flying for Ryanair.....NO! crew member flying in an Orange outfit was better at ANYTHING than me.......lol ;-p
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Old 22nd Jun 2006, 13:42
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There are some interesting comments from Cabin Crew regarding the different airlines on this thread but it's surprising that no-one has picked up on the differences between such companies.

I fly all the time for business and the products offered by the likes of BA, LT, AF and the other flag carriers cannot be compared to the likes of RyanAir, Easy jet and, to an extent, Virgin. When I travel with LH if there's a problem they take care of me, if necessary they give me a room in 4 star hotel, if I get stuck in Africa I know they will get me home, this is why business travellers choose such airlines but we pay a premium for this service. Business travellers account for the majority of the revenue in the airline business and flag carriers are wholly reliant on them.

The lo-co's are carrying a lot more people who've paid their own fare and in my experience these types of people demand a lot more from the cabin staff, often they're fairly inexperienced travellers as well, taking ages to board and exit the aircraft, piling luggage in the emergency exits and then abusing the staff when they get told to shift it, think the CC are making up rules when told their kids aren't allowed to sit in emergency row exits and so on. Also, in all my times of flying the only cases of drunkeness I've seen have involved people on holiday flights etc.

Similarly I don't think you can compare the cabin staff of such airlines either. Those working for lo-cos tend to be at the start of their careers and are fairly inexperienced. BA and LT staff tend to be older and more experienced with a lot of them graduating from other airlines.The other point is BA and LT pay cabin staff a salary where it's possible to live, the lo-co's don't
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Old 14th Jul 2006, 22:37
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The Native Americans have a saying; “The smile you send out returns to you”.

I think what happens very often is that people hear the horror stories about Ryanair customer service and set out to the airport expecting poor treatment.
Passengers arrive at the airport with an idea implanted in their head that the Ryanair staff will be rude to them so they get defensive or aggressive where there is no need to be, and when the Ryanair staff get defensive back an argument happens and then we hear more stories about bad customer service.

I was on a Ryanair flight from Dublin to Liverpool at the end of last month and found the staff very friendly and professional indeed even when a difficult situation presented itself;

I was sitting in an aisle seat with a two-year-old boy at the window and his mum in the middle. Just as we were about to push back, the mum asked a pretty hostess with a Liverpool accent could her son use the loo, and the hostess said “I’m sorry, no, we’re about to go, he can go when we take off in about ten minutes.” which I can understand. When the hostess had gone to sit down at the front, the mum remarked that it was wrong to make a two year old wait, and that he surely couldn’t hold it in. She then asked a man who seemed to be the Cabin Supervisor for a plastic cup, which she had her son piss in. It was a good job the plane was pulled back to the gate because she put the cup of piss on the floor, and it would have surely spilled when the aircraft rotated, as it was almost full to the brim. Then the hostess had to deal with a passenger who had boarded the wrong plane (this was why the aircraft was pulled back to the gate) and on her way back to her seat the lady called her and tried to give her the cup of piss, nearly spilling it all over me in the process. The hostess said, “I’m sorry, I can’t take that, no..” in a firm yet diplomatic tone, walked back to her seat and the cup of piss went back on the floor. I don’t blame the hostess for not taking the cup of piss, I know I wouldn’t. Luckily the Supervisor came back to check seatbelts and he accepted the cup of piss, which nearly spilled on me again. The rest of the flight went without incident, and that pretty airhostess with the Liverpool accent smiled at me (which I will never forget because I was mesmerised by it) after landing while she was advising us not to remove our seat belts until after the captain had turned off the sign.

The whole incident got me thinking; I know minding a two year old is no easy task, and I wouldn’t dream of passing judgement on that poor mum, but surely it would have been prudent to have the child “go” before boarding the plane? Maybe there were difficulties in that area, I don’t know.
It also made me think; I don’t think it was reasonable to ask mentioned pretty hostess with Liverpool accent to take a cup of piss, she could have caught an illness from it. Are many of the stories we hear of poor customer on the part of Ryanair the result of people making unfair requests or unreasonable demands? I imagine so…

May I get something off my chest? It’s related to the above but there are no agony Aunt forums any more…

*sigh*

I find my mind wandering frequently to the thought of the lovely hostess with the Liverpool accent. Even though I am sure the lovely, mesmerising smile she gave me was intended as nothing more than an act of friendliness and that many hostesses are smiling at many chaps all over the world right at this moment in time, I find she is on my mind quite a lot. She is obviously a clever girl if she is an airhostess; she carried herself in a confident manner and was able to deal with the above situation very well. I wonder what kind of adventures has she been on and what interesting places has she been to? Every time I see a Ryanair aircraft fly overhead I wonder is that her…

She will probably never see these words but I wonder if she did would she be worried or flattered by them…

*Sits back, stares into space, blinks slowly twice and thinks for a moment…*

She struck me as being enlightened and friendly so I think she would take my words for the compliment they are; she made such an impression as to be on my mind for weeks after the flight. Surely that’s a compliment for any girl?

It wasn’t just because she was an air hostess, if I had served her in a shop or vice versa, I would still remember her, she had something about her…

*sigh*

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Old 15th Jul 2006, 12:06
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Its as simple as this....If you dont like the service you are getting, if you find the staff rude....do what any normal consumer would do...walk to another provider!
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Old 15th Jul 2006, 13:05
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Angry

work for them and then you understand why cc are so sad, tired, not kind...
i ve been there 3 yaers and even if i consider myself very professional and i love my job, i can garantee that ryr is the worst company!!!
6 days of 12hours of flying, with no food, no water, and you have not time to go even to the toilet!!!
mistery pax every fligth, and the salary is always late and sometimes they loose your bank account, the check.....

fortunately i fly for a vip airline now, and i feel sick only if I think about what i hav done before for them!!!!
crazy!!! believe me is crazy!!!
now salaries are even lower ...new girls from the east they earn €400 euros...!!!!
this is not right....
i can write down a book....

bye
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