As an ex ryanair flight attendant I have to say that it's all true.. most of the crew are rude to passengers. (there are some nice crew!)
(and they are not very nice to each other)
I think thats because they are all very tired and really need a break!
(I remember how tired I was when I worked there!)
I do have to say that the training I had was very good.. but as you all saw in the channel4 program unfortunatly not all courses are like that!
for the people who haven't seen it:
http://www.youtube.com/watch?v=ZkKPi...search=Airline