Best Electronic Pilot Logbook
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After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.
LogTen here I come. Or old fashioned paper, may be easier.
LogTen here I come. Or old fashioned paper, may be easier.
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After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.
LogTen here I come. Or old fashioned paper, may be easier.
LogTen here I come. Or old fashioned paper, may be easier.
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Join Date: Apr 2019
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After multiple frustrating emails stating my dissatisfaction that this is money grabbing exercise, I finally convinced them to give me a refund for the original "Lifetime Membership" I bought many moons ago. I urge everyone else to do the same.
LogTen here I come. Or old fashioned paper, may be easier.
LogTen here I come. Or old fashioned paper, may be easier.
The new software simply doesn't work.
As previously pointed out, importing the old MCC logbook into the new PILOTLOG software results in losing all remarks/comments from the original logbook.
The "Return" flight button doesn't work - it simply opens the highlighted flight, rather than reversing the airfields and blanking the data.
Also, once you've added an approach to a flight, I can't find a way to delete it, in fact, I get an error message if I click "remove".
The software is slow, clunky and basically nothing better than the last version. The ONLY reason I upgraded was because I was desperate for the new version to allow logging of flight time in 6 minute rounded decimal format, which is an absolute requirement for me.
I'm going to be seeking a refund, through Paypal if necessary, as the product does not work as advertised. Very disappointed and no response from the support team to ANY of my queries from over a week ago. Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
As previously pointed out, importing the old MCC logbook into the new PILOTLOG software results in losing all remarks/comments from the original logbook.
The "Return" flight button doesn't work - it simply opens the highlighted flight, rather than reversing the airfields and blanking the data.
Also, once you've added an approach to a flight, I can't find a way to delete it, in fact, I get an error message if I click "remove".
The software is slow, clunky and basically nothing better than the last version. The ONLY reason I upgraded was because I was desperate for the new version to allow logging of flight time in 6 minute rounded decimal format, which is an absolute requirement for me.
I'm going to be seeking a refund, through Paypal if necessary, as the product does not work as advertised. Very disappointed and no response from the support team to ANY of my queries from over a week ago. Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
Join Date: Apr 2019
Location: New Zealand
Posts: 15
Likes: 0
Received 0 Likes
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The new software simply doesn't work.
As previously pointed out, importing the old MCC logbook into the new PILOTLOG software results in losing all remarks/comments from the original logbook.
The "Return" flight button doesn't work - it simply opens the highlighted flight, rather than reversing the airfields and blanking the data.
The software is slow, clunky and basically nothing better than the last version. The ONLY reason I upgraded was because I was desperate for the new version to allow logging of flight time in 6 minute rounded decimal format, which is an absolute requirement for me.
I'm going to be seeking a refund, through Paypal if necessary, as the product does not work as advertised. Very disappointed and no response from the support team to ANY of my queries from over a week ago. Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
As previously pointed out, importing the old MCC logbook into the new PILOTLOG software results in losing all remarks/comments from the original logbook.
The "Return" flight button doesn't work - it simply opens the highlighted flight, rather than reversing the airfields and blanking the data.
The software is slow, clunky and basically nothing better than the last version. The ONLY reason I upgraded was because I was desperate for the new version to allow logging of flight time in 6 minute rounded decimal format, which is an absolute requirement for me.
I'm going to be seeking a refund, through Paypal if necessary, as the product does not work as advertised. Very disappointed and no response from the support team to ANY of my queries from over a week ago. Pathetic customer service and a poor product that originally had potential - I feel bad that I recommended this to colleagues...
Join Date: Aug 2011
Location: UK
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Join Date: Apr 2019
Location: New Zealand
Posts: 15
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I have not quite received confirmation that they’ll pay me but I’ve waited a few days with no response since I made it clear that I want a refund and I’m tired of the issues.
+1 here.
I used their offer to enjoy a new “lifetime” subscription as my MAC warns me MCCPilotlog will not work with the next OS.
The migration worked, but everything after has been nothing short of a disaster. The ios apps won’t download the complete database/flight records. The OS app:
- does not accept new flights due to some weird off block/take off time calculator,
- does not import from flights the airline portal within the date frame requested
- pilot names ar not recognized from the database, therefore adding new pilots
- tail numbers are not recognized
- existing flights are not recognized, therefore the new import just puts the records next to them
- after deleting double entries, a re-start of the application is required to show the updated list of records
-.. this is after 1 day of trying everything.
As the new OS app requires you to install some newer version of a framework, MCC Pilotlog will not work anymore. Now looking if I can revert this.
My tip to MCC Pilotlog users who are happy and don’t mind a gamble: keep using the old app, purchase the new one using their offer and wait.
Wait until MCCpilotlog doesn’t work anymore while giving these guys some time to figure out their mess. Hopefully they have all fixed by the time the “old” MCC actually doesn’t work anymore. I’m pretty sure they’ll fix it, but as their support ticketing system replies:
Our goal is to reply back to you within 48 hours. However, with the release of our new platform CrewLounge AERO, the number of tickets is extremely high. It may take up to 7 days before we can reply to your question. Please bear with us while we work as hard as we can !
I arrived at the point where I even wouldn’t mind paying for logten pro, but then that one will probably provide it’s own set of problems when transferring old data so I’ll just give them some time.
For new users it’s better to wait in any case..
I used their offer to enjoy a new “lifetime” subscription as my MAC warns me MCCPilotlog will not work with the next OS.
The migration worked, but everything after has been nothing short of a disaster. The ios apps won’t download the complete database/flight records. The OS app:
- does not accept new flights due to some weird off block/take off time calculator,
- does not import from flights the airline portal within the date frame requested
- pilot names ar not recognized from the database, therefore adding new pilots
- tail numbers are not recognized
- existing flights are not recognized, therefore the new import just puts the records next to them
- after deleting double entries, a re-start of the application is required to show the updated list of records
-.. this is after 1 day of trying everything.
As the new OS app requires you to install some newer version of a framework, MCC Pilotlog will not work anymore. Now looking if I can revert this.
My tip to MCC Pilotlog users who are happy and don’t mind a gamble: keep using the old app, purchase the new one using their offer and wait.
Wait until MCCpilotlog doesn’t work anymore while giving these guys some time to figure out their mess. Hopefully they have all fixed by the time the “old” MCC actually doesn’t work anymore. I’m pretty sure they’ll fix it, but as their support ticketing system replies:
Our goal is to reply back to you within 48 hours. However, with the release of our new platform CrewLounge AERO, the number of tickets is extremely high. It may take up to 7 days before we can reply to your question. Please bear with us while we work as hard as we can !
I arrived at the point where I even wouldn’t mind paying for logten pro, but then that one will probably provide it’s own set of problems when transferring old data so I’ll just give them some time.
For new users it’s better to wait in any case..
Last edited by ray cosmic; 14th Apr 2019 at 10:45.
Join Date: Apr 2019
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+1 here.
I used their offer to enjoy a new “lifetime” subscription as my MAC warns me MCCPilotlog will not work with the next OS.
The migration worked, but everything after has been nothing short of a disaster. The ios apps won’t download the complete database/flight records. The OS app:
- does not accept new flights due to some weird off block/take off time calculator,
- does not import from flights the airline portal within the date frame requested
- pilot names ar not recognized from the database, therefore adding new pilots
- tail numbers are not recognized
- existing flights are not recognized, therefore the new import just puts the records next to them
- after deleting double entries, a re-start of the application is required to show the updated list of records
-.. this is after 1 day of trying everything.
As the new OS app requires you to install some newer version of a framework, MCC Pilotlog will not work anymore. Now looking if I can revert this.
My tip to MCC Pilotlog users who are happy and don’t mind a gamble: keep using the old app, purchase the new one using their offer and wait.
Wait until MCCpilotlog doesn’t work anymore while giving these guys some time to figure out their mess. Hopefully they have all fixed by the time the “old” MCC actually doesn’t work anymore. I’m pretty sure they’ll fix it, but as their support ticketing system replies:
Our goal is to reply back to you within 48 hours. However, with the release of our new platform CrewLounge AERO, the number of tickets is extremely high. It may take up to 7 days before we can reply to your question. Please bear with us while we work as hard as we can !
I arrived at the point where I even wouldn’t mind paying for logten pro, but then that one will probably provide it’s own set of problems when transferring old data so I’ll just give them some time.
For new users it’s better to wait in any case..
I used their offer to enjoy a new “lifetime” subscription as my MAC warns me MCCPilotlog will not work with the next OS.
The migration worked, but everything after has been nothing short of a disaster. The ios apps won’t download the complete database/flight records. The OS app:
- does not accept new flights due to some weird off block/take off time calculator,
- does not import from flights the airline portal within the date frame requested
- pilot names ar not recognized from the database, therefore adding new pilots
- tail numbers are not recognized
- existing flights are not recognized, therefore the new import just puts the records next to them
- after deleting double entries, a re-start of the application is required to show the updated list of records
-.. this is after 1 day of trying everything.
As the new OS app requires you to install some newer version of a framework, MCC Pilotlog will not work anymore. Now looking if I can revert this.
My tip to MCC Pilotlog users who are happy and don’t mind a gamble: keep using the old app, purchase the new one using their offer and wait.
Wait until MCCpilotlog doesn’t work anymore while giving these guys some time to figure out their mess. Hopefully they have all fixed by the time the “old” MCC actually doesn’t work anymore. I’m pretty sure they’ll fix it, but as their support ticketing system replies:
Our goal is to reply back to you within 48 hours. However, with the release of our new platform CrewLounge AERO, the number of tickets is extremely high. It may take up to 7 days before we can reply to your question. Please bear with us while we work as hard as we can !
I arrived at the point where I even wouldn’t mind paying for logten pro, but then that one will probably provide it’s own set of problems when transferring old data so I’ll just give them some time.
For new users it’s better to wait in any case..
Hi Ray. I had the same issues as you and I was in a position where I needed to log flights on the go and print my logbook which were obviously functions the software could not perform. I met with a mate of mine and explained the situation to him. He then showed me how Logten pro works and that’s he’s had it for ten years and it’s worth every cent etc. I exported an XLS and an old CSV file from MCC / Crew lounge and then imported to Logten. It took me quite a few hours and a few attempts at importing (because I was not doing it correctly). Now that it’s up and running and all entries match up and are up to date it’s phenomenal. After 4 years with MCC pilot I must say that Logten pro is effortless and I’m happy to pay the annual fee. I’ve had really great support and the tutorials are fantastic. Program is really intuitive. You don’t need to read a few hundred pax complex user manual that is actually for an old program. Logten can seem daunting but once you done the short course they offer and watch the short tutorials is super simple and I’m no tech wiz.
I just don’t know how I’m going to get my money out of MCC because they’ve stopped replying to me.
Thanks Straight Shooter,
I re-installed that "mono-framework" thing which is step 1 of the MCC log setup. To my surprise it worked again right after. So I'll just hang in there for a while and have the new version dormant.
MCC is all I need really, and if it works it's okay. Once I'll get fed up enough and the courage to change I'll keep your tips in mind.
I re-installed that "mono-framework" thing which is step 1 of the MCC log setup. To my surprise it worked again right after. So I'll just hang in there for a while and have the new version dormant.
MCC is all I need really, and if it works it's okay. Once I'll get fed up enough and the courage to change I'll keep your tips in mind.
Refund
Join Date: Jan 2018
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I wonder if they will change their politics with regard to the old mccPILOTLOG users now that a few of you are discussing about it on this forum. I'm still holding off for a few weeks before taking the plunge and pay for a new, so they say, lifetime license.
I haven't heard anything from them for over a week - not sure they'll even respond to my refund request...
I'm might try using "Buyer Protection" from Paypal on the grounds that the product "is significantly different from advertised".
I'm might try using "Buyer Protection" from Paypal on the grounds that the product "is significantly different from advertised".
Join Date: Apr 2019
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took a few emails back and forth but I did get a refund and they were really apologetic and understanding about it. They accepted full responsibility and refunded me. I do hope they clean up and get the product back to its former glory when I started.
