Merged: Qantas:The Trashing Of A Brand
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I'll just slip this in here seeing as we are trashing/bashing a 'brand' that needs no introduction to being of very poor quality service these days. QF!
My partner had the displeasure of flying with QF back from Asia within the last few days with her son & his G/F. In a nut shell 'cause there ain't enough ink in my keybaord here to tell all they where totally PI&&ED off with QF. They where dicked around from pillar to post. My partner has flown with QF over many years & now says that the airline is 3rd rate at best. Late dep, lost luggage, appauling cabin service. Told they where moved to another flight when they missed their connecting flight then told no you couldn't have been told that you are incorrect it's going to be the next flight after that one you think you where told, (liars they where all but told). The list goes on & on.
I happend to fly VB today just between two states, simple no frills & I got what I paid for with a free continious smile from all staff
I think it would be accurate to say that QF was once a great airline respected the world over, not these days. I wonder if we could sell it & cut our losses? But who would buy a lemon!
'Darth' has got his name in the annuls of history as being the one that killed a great icon. Nothing much to be proud of that's for sure!
CW
CW
My partner had the displeasure of flying with QF back from Asia within the last few days with her son & his G/F. In a nut shell 'cause there ain't enough ink in my keybaord here to tell all they where totally PI&&ED off with QF. They where dicked around from pillar to post. My partner has flown with QF over many years & now says that the airline is 3rd rate at best. Late dep, lost luggage, appauling cabin service. Told they where moved to another flight when they missed their connecting flight then told no you couldn't have been told that you are incorrect it's going to be the next flight after that one you think you where told, (liars they where all but told). The list goes on & on.
I happend to fly VB today just between two states, simple no frills & I got what I paid for with a free continious smile from all staff
I think it would be accurate to say that QF was once a great airline respected the world over, not these days. I wonder if we could sell it & cut our losses? But who would buy a lemon!
'Darth' has got his name in the annuls of history as being the one that killed a great icon. Nothing much to be proud of that's for sure!
CW
CW
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......a good post Wally.
It hurts me to say that I agree with most of what you wrote.....even though it has referred to us as crew( appalling cabin service).
Generally speaking whereever you go at QF-checkin, airports, cabin crew, techies, res,freight, QFCL...................everyone and I mean EVERYONE is totally jacked off with the joint.
We are the laughing stock from the travelling punters perspective-delays, breakdown, "performance issues"( aka QF30/72).
Where are we going?
When is it going to end?
I for one have had a gutful. I just come to work, do the best I can with what I've got, treat the punters with respect-apologise incessantly and get off.
As far as the "Management Team" (sic)-they are an absolute joke. What sickens me is reading the bonuses that they gave themselves in 2007/2008. They have no idea how to manage people....... its all "Management by Fear".
One of my favourite sayings is:
What you shall sow.....you shall reap !"
Well by Christ this is "reap time". After 10-12 years of total neglect and running the business down to the bare carcass that it is now-we have the result!FOG......................good riddance turkey
It hurts me to say that I agree with most of what you wrote.....even though it has referred to us as crew( appalling cabin service).
Generally speaking whereever you go at QF-checkin, airports, cabin crew, techies, res,freight, QFCL...................everyone and I mean EVERYONE is totally jacked off with the joint.
We are the laughing stock from the travelling punters perspective-delays, breakdown, "performance issues"( aka QF30/72).
Where are we going?
When is it going to end?
I for one have had a gutful. I just come to work, do the best I can with what I've got, treat the punters with respect-apologise incessantly and get off.
As far as the "Management Team" (sic)-they are an absolute joke. What sickens me is reading the bonuses that they gave themselves in 2007/2008. They have no idea how to manage people....... its all "Management by Fear".
One of my favourite sayings is:
What you shall sow.....you shall reap !"
Well by Christ this is "reap time". After 10-12 years of total neglect and running the business down to the bare carcass that it is now-we have the result!FOG......................good riddance turkey
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Good post Wally,
A mate of mine who flew Jet* starclass recently was rudely told by a QF gentleman at the door to "get out" when he tried to enter the Sydney business class lounge, although he was told by check-in he was welcome there.
All I could do was apologise...
A mate of mine who flew Jet* starclass recently was rudely told by a QF gentleman at the door to "get out" when he tried to enter the Sydney business class lounge, although he was told by check-in he was welcome there.
All I could do was apologise...
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I must have been lucky, I have just had four good flights with them (longhaul). But seriously this is really distressing for anybody who works for the company, and to see what has happened under Dixon's watch is appalling. The only thing going for it now is the staff. Despite being treated like S$it, they still keep going, as dedicated as ever, as loyal as ever. I have worked for them, I have three kids working for them, two up the sharp end, one on the hangar floor, One in JQ, and so I get to listen to what they have to say very often, and it is pretty much what is said on this forum. So where to from here? Can Joyce turn it around? He is aware of the situation, as is the board, it won't take much, all he has to do is starting talking to his staff, and he has be known to talk to JQ staff, just a visit to the hangers, into the crew rooms, it won't take long for the word to spread, and optimism to start growing, in my time the bosses like Menidue, and Yates were highly popular, because they did visit the hangers, the crew rooms, the canteens, in fact Yates turned up to one of the hangers at 0200, to the amazement of the LAMES who were doing a wheels up at the time, (they reckoned they neally dropped her)! (my brother was one of them) but he just said he was working late, and thought he would take a stroll before going home, just asked them how things were, told them they were appreciated, and off he went. Needless to say they thought he was a good bloke. Didn't take much did it? The rest will follow if you get the staff on side. Here's hoping.
i'm sure it's been noted before the senior management at Air NZ have taken a big leap in staff relations. Apparently they take turns each month at spending a day in a different department...even doing a sector and pushing the carts down the aisle. There's a lot to be said for getting out there amongst the staff.
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Absolutely - Ralph Norris did an outstanding job by insisting that all senior management work in the trenches so to speak.
Yeah - Qantas has been let down severly by the likes of Geoff Dixon and his yes-men followers.
Staff overworked, undermanned, treated with indifference (not to mention the passengers) etc etc.
They flog around older aircraft on some international routes with sub-standard/non-existant entertainment systems and expect the customer to just take it!
The B747-300 has been a treat on the Perth flights in the last year.
Perth ops even had to call security when 2 old B747's were broken down at the same time!
Passenger rage was rife that day!
Great machines but they need extra TLC and maintenance at their age - something Qantas does not want to provide.
Well Geoff, before you leave Qantas just remember that you have top-notch staff who have been treated appallingly, have been disengaged (not to mention treated with disdain).
Your "Yes-men" in accounting have decided on a policy of sending aircraft heavy maintenance offshore with little regard to the ramifications and all the bad publicity that has been heaped upon the airline.
Retrenching heavy maintenance engineers and staff from Sydney has bitten you guys on the backside and caused numerous problems, the least of which was that Boeing Airworthiness Directive for the B744's.
How many weeks is each aircraft going to be out of service for?
The general public has seen the shoddy work done offshore on national television and caused the board to create a "media crisis management team" that handles the almost daily litany of mechanical problems reported to the public.
Overbookings, undercatering, substituted services, delays due to understaffing, flights cancelled due lack of staff, maintenance issues too numerous to report etc etc etc etc.
Sure Geoff, the airline did make a record profit last year but how about looking to the passengers you have pissed of and lost due to your arrogance?
Was it worth it?
Yeah - Qantas has been let down severly by the likes of Geoff Dixon and his yes-men followers.
Staff overworked, undermanned, treated with indifference (not to mention the passengers) etc etc.
They flog around older aircraft on some international routes with sub-standard/non-existant entertainment systems and expect the customer to just take it!
The B747-300 has been a treat on the Perth flights in the last year.
Perth ops even had to call security when 2 old B747's were broken down at the same time!
Passenger rage was rife that day!
Great machines but they need extra TLC and maintenance at their age - something Qantas does not want to provide.
Well Geoff, before you leave Qantas just remember that you have top-notch staff who have been treated appallingly, have been disengaged (not to mention treated with disdain).
Your "Yes-men" in accounting have decided on a policy of sending aircraft heavy maintenance offshore with little regard to the ramifications and all the bad publicity that has been heaped upon the airline.
Retrenching heavy maintenance engineers and staff from Sydney has bitten you guys on the backside and caused numerous problems, the least of which was that Boeing Airworthiness Directive for the B744's.
How many weeks is each aircraft going to be out of service for?
The general public has seen the shoddy work done offshore on national television and caused the board to create a "media crisis management team" that handles the almost daily litany of mechanical problems reported to the public.
Overbookings, undercatering, substituted services, delays due to understaffing, flights cancelled due lack of staff, maintenance issues too numerous to report etc etc etc etc.
Sure Geoff, the airline did make a record profit last year but how about looking to the passengers you have pissed of and lost due to your arrogance?
Was it worth it?
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Guys & Gals of QF I feel sorry for those that try, try to do the best under a very poorly run management who appear to act like criminals in their own right. Am sure there are numerous QF employees that are top people but even with the best intentions given poor standards to follow, lousy upper end management who feel nothing for the real workers they are left holding the 'baby' when the sh*t hits the fan which it does these days by the sounds of things all too often.
What do the workers of QF have left of QF these days? Memories, memories that where once proud to behold from the head honcho right down to the guy on the shop floor. Now? Well the management side of things an end result as others have said, Greed.
CW
What do the workers of QF have left of QF these days? Memories, memories that where once proud to behold from the head honcho right down to the guy on the shop floor. Now? Well the management side of things an end result as others have said, Greed.
CW
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Dixon:The Gay Lover
Qantas and Australians have been having a love affair for over eighty years.
Now Australians have found out that Dixon has been doing naughty(Greek) things to Qantas for ten years.
It has been corporate rape
Australians rightly feel betrayed,hurt and dismayed.
The love affair is over and Dixon has dropped Qantas like a hot scone and absconded with millions
Qantas is now alone and heart broken.Its not her fault
Who wants to have a relationship with an old woman caught with her pants down?
Can someone provide some cosmetic surgery to the old girl and defend her against the wrondoings of the cad ,Dixon.
In short can the love affair be rekindled and will the travelling Australians forgive Qantas for Dixon's sins?
Now Australians have found out that Dixon has been doing naughty(Greek) things to Qantas for ten years.
It has been corporate rape
Australians rightly feel betrayed,hurt and dismayed.
The love affair is over and Dixon has dropped Qantas like a hot scone and absconded with millions
Qantas is now alone and heart broken.Its not her fault
Who wants to have a relationship with an old woman caught with her pants down?
Can someone provide some cosmetic surgery to the old girl and defend her against the wrondoings of the cad ,Dixon.
In short can the love affair be rekindled and will the travelling Australians forgive Qantas for Dixon's sins?
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'Darth' has got his name in the annuls of history as being the one that killed a great icon.
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Staff morale at rock bottom.
Service standards cut to the bone.
Product no longer competitive.
Mixed fleet including many old aircraft.
Operational and safety record in tatters.
Divided brand/workforce.
Huge executive bonuses.
Short term profitability.
Introducing the Dixon Legacy.
Service standards cut to the bone.
Product no longer competitive.
Mixed fleet including many old aircraft.
Operational and safety record in tatters.
Divided brand/workforce.
Huge executive bonuses.
Short term profitability.
Introducing the Dixon Legacy.
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hi clipped... the final $11.93m in his hands?
dicko is staying on as a 'consultant' till march.
will keep his hands in qf's pants till then helping out mini-me
dicko is staying on as a 'consultant' till march.
will keep his hands in qf's pants till then helping out mini-me
Last edited by indamiddle; 14th Oct 2008 at 07:20. Reason: punctuation
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I hope the general public don't "love" our departing boss as much as the Qantas staff do.
Poor chap, just imagine ,Geoff sitting there in some posh restaurant, minding his own business just trying to decide upon whether to order the Dom. Romane Conti or the Petrus Pomerol and KAPOW, king hit by some disgruntled Qantas passenger who recognises him.
"The king is dead long live the Queen"
Poor chap, just imagine ,Geoff sitting there in some posh restaurant, minding his own business just trying to decide upon whether to order the Dom. Romane Conti or the Petrus Pomerol and KAPOW, king hit by some disgruntled Qantas passenger who recognises him.
"The king is dead long live the Queen"
Last edited by blow.n.gasket; 14th Oct 2008 at 08:04.
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I've asked a few people in recent times whether they knew who was at the helm of QF (current) & do they consider QF still to be safe. Now I was careful to ask those that had little if anything to do with aviation such questions. Several said QF was too risky to fly with & only one knew who runs QF & that he (Darth) made him money via shares.
Obviously the media with the recent QF failures have had an impact on QF's so called safety to the general public. And 'Darth' has only impressed one sector, the shareholdres, to hell with the rest of you lot at QF most likely !
Anybody else asked none aviation friends such Q's? Am curious as we (pilots, engineers CC etc) all know the real answers but we are obviously in the know & the minority but what of the ones that fly to get somewhere instead of for a living?
A once well respected Co. is now under the spotlight, not with us in the know but with the very ones that provide the funds to keep it going, the flying public.
CW
Obviously the media with the recent QF failures have had an impact on QF's so called safety to the general public. And 'Darth' has only impressed one sector, the shareholdres, to hell with the rest of you lot at QF most likely !
Anybody else asked none aviation friends such Q's? Am curious as we (pilots, engineers CC etc) all know the real answers but we are obviously in the know & the minority but what of the ones that fly to get somewhere instead of for a living?
A once well respected Co. is now under the spotlight, not with us in the know but with the very ones that provide the funds to keep it going, the flying public.
CW
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Anybody else asked none aviation friends such Q's?
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Well here is the good news. If he can be believed, Alan Joyce in last Saturday's Australian made the comment that he is very aware of QF staff disatisfaction and low morale, and he intends to "confer" with staff from all parts of the company, strangely enough I think he will, if from only being Irish, and we all know they can talk under water, (even if you have no idea what they are saying) (I had the dubious pleasure of sitting next to two of them at the Rugby World Cup) he also stated he cannot run the joint without staff being totally involved, soooo that is a start if nothing else. Can you imagine the one with the face like a dropped pie stating same? Perhaps, just perhaps...............
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George Clooney would do to me what Dixon has done to Qantas....sigh
George Clooney is too busy tring to screw with the US economy, but I believe Robert Downey Jnr is available.