Qantas 'worst international airline'
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What Crap!!
QF carries nearly 30million pax annually.
23% of a 4000 person sample malign the airline and the airline is a dog.
What absolute twaddle!!!
I ve got a bridge like to sell. Lets meet to discuss the sale.
23% of a 4000 person sample malign the airline and the airline is a dog.
What absolute twaddle!!!
I ve got a bridge like to sell. Lets meet to discuss the sale.
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Aussies vote Qantas worst airline, prefer Air NZ
1:15PM Tuesday May 29, 2007
Source: Choice magazine
Qantas has been voted the worst international airline in an Australian consumer survey.
Singapore Airlines was voted top international airline, with Air New Zealand in third place behind Emirates.
The survey of 4000 subscribers to consumer magazine choice also found Qantas's low-cost subsidiary Jetstar to be the worst domestic airline.
Choice asked subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, inflight service, including food and entertainment, as well as seat comfort, leg room and cleanliness.
Qantas scored 63 per cent compared to Singapore Airlines's 78 per cent.
On the domestic front, Qantas fared little better with a 67 per cent rating, with consumers labelling the service "arrogant and aloof", while Jetstar scored just 62 per cent.
One respondent described Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".
Minnow Regional Express was the favoured Australian domestic operator. It won a survey-high rating of 79 per cent followed by Virgin Blue with 71 per cent.
"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service, light-hearted and enjoyable," one respondent said.
One possible reason Qantas may have fared so poorly is that people may be more critical of their national carrier, the magazine suggested.
Travellers said they continued to fly with Qantas to earn frequent flyer points even though they rated the airline significantly lower than average.
- AAP
1:15PM Tuesday May 29, 2007
Source: Choice magazine
Qantas has been voted the worst international airline in an Australian consumer survey.
Singapore Airlines was voted top international airline, with Air New Zealand in third place behind Emirates.
The survey of 4000 subscribers to consumer magazine choice also found Qantas's low-cost subsidiary Jetstar to be the worst domestic airline.
Choice asked subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, inflight service, including food and entertainment, as well as seat comfort, leg room and cleanliness.
Qantas scored 63 per cent compared to Singapore Airlines's 78 per cent.
On the domestic front, Qantas fared little better with a 67 per cent rating, with consumers labelling the service "arrogant and aloof", while Jetstar scored just 62 per cent.
One respondent described Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".
Minnow Regional Express was the favoured Australian domestic operator. It won a survey-high rating of 79 per cent followed by Virgin Blue with 71 per cent.
"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service, light-hearted and enjoyable," one respondent said.
One possible reason Qantas may have fared so poorly is that people may be more critical of their national carrier, the magazine suggested.
Travellers said they continued to fly with Qantas to earn frequent flyer points even though they rated the airline significantly lower than average.
- AAP
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So! Qantas is a scumbag airline. So! What's new!
All of us in the trade have known that forever...as in the last thirty years!!!
Only the idiotic pax have ever thought otherwise!!
Strewth!...this ain't no revelation!
And, domestic is just as bad!!
All of us in the trade have known that forever...as in the last thirty years!!!
Only the idiotic pax have ever thought otherwise!!
Strewth!...this ain't no revelation!
And, domestic is just as bad!!
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New Survey:Worst Pax
I have just been down at the local and conducted a survey regarding the worst pax/tourists
The results:
Those interviewed were unanimous ....amos2 was by far the least intelligent and least objective.His personal hygiene was second only to a razorback.The similarities did not end there.Those surveyed were not able to distinguish between the rear end of a razorback and amos2 facial features.
We are still collating the data.Once this is complete the findings will be posted here.
The criteria used for this survey were identical to those used by Choice....and just as relevant
The results:
Those interviewed were unanimous ....amos2 was by far the least intelligent and least objective.His personal hygiene was second only to a razorback.The similarities did not end there.Those surveyed were not able to distinguish between the rear end of a razorback and amos2 facial features.
We are still collating the data.Once this is complete the findings will be posted here.
The criteria used for this survey were identical to those used by Choice....and just as relevant
Join Date: May 2002
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I get treated shabbily I take my business elsewhere, sixteen months ago copped a surly Qantas FA and haven't been back. Maybe she was having a bad day, copped her at the wrong time, maybe at other times she is a delight.
I now travel Virgin, if they stuff up, I may come back. They don't look like doing that so far. You can rabbit on all you like about pay, skills and qualifications, if people have a bad experience they will move their business elsewhere.
In most occupations you have to put up with stress you consider you don't deserve, be it from lazy co-workers, inept management,officious bureaucrats or demanding customers. Sometimes to others you are one of these. Build a bridge, get over it, and be nice.
Qantas can either ignore this, deny it or fix it. I don't think they are the worst, but I'll fly on the best I can afford, and at the moment it isn't Qantas.
I now travel Virgin, if they stuff up, I may come back. They don't look like doing that so far. You can rabbit on all you like about pay, skills and qualifications, if people have a bad experience they will move their business elsewhere.
In most occupations you have to put up with stress you consider you don't deserve, be it from lazy co-workers, inept management,officious bureaucrats or demanding customers. Sometimes to others you are one of these. Build a bridge, get over it, and be nice.
Qantas can either ignore this, deny it or fix it. I don't think they are the worst, but I'll fly on the best I can afford, and at the moment it isn't Qantas.
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Worst Airline or Worst Equipment (aircraft)
I have recently done a fair bit international travel plus OZ domestic and hopping around the EU. Most of this travel was not staff travel
Unfortunately my travel was in economy but it did give me much to compare as I found most of the service in Y class very similar (except for a QF 5 which was appalling)
What I did find is if you have to be couped up in Y class for up to 14hours give me a Boeing 777 3, 3, 3, config any day over the 747.
777 had same IFE issues as QF 747 and food similar and same lack of beer service, and this included airlines such as BA AF SQ etc etc
I found that if i wasn't elbow wrestling with the person beside me and i was comfortable I didn't give a rats about the service but the exact opposite happened when I wasn't.
The same thing is true when flying SYD - PER in 737 is more than irritating on a longish sector, leg room for legless midgets only. (my apologies to legless midgets reading this) The A330 did not feel as claustrophobic.
If you fly around Asia, Jet* has a tighter seat pitch than Tiger, Jet* advertise the comfort of leather but who wants to feel leather on the front of your shins from the seat in front.
I don't want to sound precious but if people are ****ty they will judge you harshly, the 777 came into service years ago and QF decided not to purchase when ALL of its competitors have.
The 777 is the punters favourite aircraft of choice, Our (QF) upper management may blame QF cabin crew for all the in-flight problems but you can't polish a turd as over half of the QF 744 fleet are only a few years off scrapping IE > 65,000 hours
(no I am not CC )
I have recently done a fair bit international travel plus OZ domestic and hopping around the EU. Most of this travel was not staff travel
Unfortunately my travel was in economy but it did give me much to compare as I found most of the service in Y class very similar (except for a QF 5 which was appalling)
What I did find is if you have to be couped up in Y class for up to 14hours give me a Boeing 777 3, 3, 3, config any day over the 747.
777 had same IFE issues as QF 747 and food similar and same lack of beer service, and this included airlines such as BA AF SQ etc etc
I found that if i wasn't elbow wrestling with the person beside me and i was comfortable I didn't give a rats about the service but the exact opposite happened when I wasn't.
The same thing is true when flying SYD - PER in 737 is more than irritating on a longish sector, leg room for legless midgets only. (my apologies to legless midgets reading this) The A330 did not feel as claustrophobic.
If you fly around Asia, Jet* has a tighter seat pitch than Tiger, Jet* advertise the comfort of leather but who wants to feel leather on the front of your shins from the seat in front.
I don't want to sound precious but if people are ****ty they will judge you harshly, the 777 came into service years ago and QF decided not to purchase when ALL of its competitors have.
The 777 is the punters favourite aircraft of choice, Our (QF) upper management may blame QF cabin crew for all the in-flight problems but you can't polish a turd as over half of the QF 744 fleet are only a few years off scrapping IE > 65,000 hours
(no I am not CC )
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Prunezeuss,
You state that most commentators here are either misinformed or uninformed.
For the accuracy of that statement you need look no further than your earlier post, where you said:
"Most SQ crew are not Singaporean.
Saying you worked for SQ is not a big deal on a resume...particularly if you are Filipino,Vietnamese,Cambodian,Thai or Japanese.These Ethnic groups make up the bulk of SQ crew."
You state that most commentators here are either misinformed or uninformed.
For the accuracy of that statement you need look no further than your earlier post, where you said:
"Most SQ crew are not Singaporean.
Saying you worked for SQ is not a big deal on a resume...particularly if you are Filipino,Vietnamese,Cambodian,Thai or Japanese.These Ethnic groups make up the bulk of SQ crew."
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Here We Go...
MOST SQ CC are NOT Singaporean
The purser and his/her offsider ARE Singaporean
Stating you are EX CC on any Resume anywhere means squat.
Prove me wrong with some facts.
While we are at it....MOST CX drivers are NOT Chinese...do you have a problem with that as well?
Who qualifies as a Singaporean....a resident?
Someone who was born there?
Who is an indigenous Singaporean?
Answer me that and we may be able to have a discussion.
The purser and his/her offsider ARE Singaporean
Stating you are EX CC on any Resume anywhere means squat.
Prove me wrong with some facts.
While we are at it....MOST CX drivers are NOT Chinese...do you have a problem with that as well?
Who qualifies as a Singaporean....a resident?
Someone who was born there?
Who is an indigenous Singaporean?
Answer me that and we may be able to have a discussion.
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Defcon4,
S/H,BN-PH about 11am, I was also to blame.. F/A was doing safety briefing during push back. I was mimicking her. No-one else was paying any attention to her. She stormed up to me at the end and asked me if I wanted the aircraft taken back to the gate and to get off. Okay , I was being a bit of a goose, but the reaction was over the top. It was aggressive and those around me were quite taken aback by her attitude. Maybe I'm not the only one who decided to change airlines that day?
Okay Defcon4, pillory me and tell me how it was all my fault, how I should not upset people in their workplace, how I should go and apologise and be thankful that this person is there to get me out of a burning aircraft.
I was starting a holiday and in a festive mood , I may have apologised if treated differently. But at the end of the day, I currently don't fly Qantas. You may say you are well rid of me. I am not an aggressive person, and don't appreciate such an over the top reaction.
You were not there , it is as I said it was. I stand prepared to see you defend this person and heap all the blame on me. Having flown Virgin ,I'm pretty sure it would have been handled differently. I would still have been embarrassed by my actions.
I appreciate staff are being mucked around, it is happening Ozwide, but this person saw me as an outlet for her anger and went beyond the bounds.
S/H,BN-PH about 11am, I was also to blame.. F/A was doing safety briefing during push back. I was mimicking her. No-one else was paying any attention to her. She stormed up to me at the end and asked me if I wanted the aircraft taken back to the gate and to get off. Okay , I was being a bit of a goose, but the reaction was over the top. It was aggressive and those around me were quite taken aback by her attitude. Maybe I'm not the only one who decided to change airlines that day?
Okay Defcon4, pillory me and tell me how it was all my fault, how I should not upset people in their workplace, how I should go and apologise and be thankful that this person is there to get me out of a burning aircraft.
I was starting a holiday and in a festive mood , I may have apologised if treated differently. But at the end of the day, I currently don't fly Qantas. You may say you are well rid of me. I am not an aggressive person, and don't appreciate such an over the top reaction.
You were not there , it is as I said it was. I stand prepared to see you defend this person and heap all the blame on me. Having flown Virgin ,I'm pretty sure it would have been handled differently. I would still have been embarrassed by my actions.
I appreciate staff are being mucked around, it is happening Ozwide, but this person saw me as an outlet for her anger and went beyond the bounds.
To use the word "worst" is to take an extreme slant and reveals a sensationalist bias on the part of the user - which is to be expected if the spin was induced by a newspaper or other media outlet.
There is only 15% between the bottom and top ratings in this survey. Somebody had to have the highest score and somebody the lowest.
This survey does not mean that Qantas service is bad. The survey only made it into the news because the particular newspaper was able to come up with an angle that was deemed sufficient to excite readers.
Qantas has been doing it tough in recent years so one should have been expecting precisely this result.
There is only 15% between the bottom and top ratings in this survey. Somebody had to have the highest score and somebody the lowest.
This survey does not mean that Qantas service is bad. The survey only made it into the news because the particular newspaper was able to come up with an angle that was deemed sufficient to excite readers.
Qantas has been doing it tough in recent years so one should have been expecting precisely this result.
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The most interesting thing about these stats is will the senior managers take the blame for a Perceived drop in standards? I think not, they and others will blame unions etc. They will say these cuts are the results of survivability, not a flawed business plan that alienates your core customers. Either way they'll reap the whirlwind, or will they? Probably not they'll be long gone before it falls apart.
Commiserations to all of the proffessional, efficient and committed Q crews that have to wear these sorts of surveys and results. It must be frustrating to see something good slowly turned into a basket case by short sighted clowns, while your once wonderful reputation slowly dissappears.
Commiserations to all of the proffessional, efficient and committed Q crews that have to wear these sorts of surveys and results. It must be frustrating to see something good slowly turned into a basket case by short sighted clowns, while your once wonderful reputation slowly dissappears.
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In a survey at my "local" which mainly consists of retired or semi retired or senior business folk, Qantas always gets noted as the airline they least want to travel with, domestic and international.
These are seasoned travellers, and almost all of them will travel to Europe or America at least once a year. This is the first year, by the way, when I am not going overseas. A lot go to Europe or the UK for two to three months each summer, barges in French canals, yacht charter in Turkey or the Adriatic, that sort of thing.
The general perception is old aircraft, full aircraft all the time, disengaged staff (not actually arrogant, just bored ****less), always having to fly via Sydney and end up in Heathrow and in general expensive. Doesn't seem to matter if its economy or business, the opinion is the same. It's that bored and slightly annoyed look you get when you go to the galley and ask for a glass of water at about 3.00am that does it for me.
Preferred carriers are Emirates, Singapore and Thai. My brother has decided that when he leaves for his three months in Venice, he is travelling Thai and overnighting in Bangkok then on to Zurich(I think) from whence I'm not sure if its car train or local flight. That gives him two reasonable length flights compared to refuelling in Changi and on to London.
These are seasoned travellers, and almost all of them will travel to Europe or America at least once a year. This is the first year, by the way, when I am not going overseas. A lot go to Europe or the UK for two to three months each summer, barges in French canals, yacht charter in Turkey or the Adriatic, that sort of thing.
The general perception is old aircraft, full aircraft all the time, disengaged staff (not actually arrogant, just bored ****less), always having to fly via Sydney and end up in Heathrow and in general expensive. Doesn't seem to matter if its economy or business, the opinion is the same. It's that bored and slightly annoyed look you get when you go to the galley and ask for a glass of water at about 3.00am that does it for me.
Preferred carriers are Emirates, Singapore and Thai. My brother has decided that when he leaves for his three months in Venice, he is travelling Thai and overnighting in Bangkok then on to Zurich(I think) from whence I'm not sure if its car train or local flight. That gives him two reasonable length flights compared to refuelling in Changi and on to London.
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Prunezeuss,
I work with these cabin crew every time I go to work, and I also have a copy of the GD on every flight. Apart from the 2-3 Japanese crew on a Japan flight, 2-3 Korean on a Korean flight etc, the vast majority are Singaporean, with a small percentage of Malaysians.
With the pride of the "Singapore Girl" evident here, I imagine that the claim that experience as a SQ cabin crew will help on a resume is probably correct.
Would you mind enlightening us as to where you got the evidence to back up your statement?
I work with these cabin crew every time I go to work, and I also have a copy of the GD on every flight. Apart from the 2-3 Japanese crew on a Japan flight, 2-3 Korean on a Korean flight etc, the vast majority are Singaporean, with a small percentage of Malaysians.
With the pride of the "Singapore Girl" evident here, I imagine that the claim that experience as a SQ cabin crew will help on a resume is probably correct.
Would you mind enlightening us as to where you got the evidence to back up your statement?