The most interesting thing about these stats is will the senior managers take the blame for a Perceived drop in standards? I think not, they and others will blame unions etc. They will say these cuts are the results of survivability, not a flawed business plan that alienates your core customers. Either way they'll reap the whirlwind, or will they? Probably not they'll be long gone before it falls apart.
Commiserations to all of the proffessional, efficient and committed Q crews that have to wear these sorts of surveys and results. It must be frustrating to see something good slowly turned into a basket case by short sighted clowns, while your once wonderful reputation slowly dissappears.
