Qantas 'worst international airline'
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Twiggs,
have had the pleasure to travel on many of the airlines being used as bench marks, with regards to your statement about Emirate Cabin Crew, i'd have to disagree, they are some of the most enthusiastic Cabin Crew out there, very very diverse in origins and are very infrequently not bending over backwards for the pax.
As far as QF being the worst International Airline running out of OZ, is it really that much of a suprise to anyone ?, certainly not to me.
Nothing to do with the sexual preferences of the Cabin Crew, even with my chisel cut chins and rather well built one pack, feel the camper of the staff have been more hospitible than the cranky old bag over botox'd trolley dolley down the back.
I can still pick the ex-Ansett staff in their workplace, much friendlier.
have had the pleasure to travel on many of the airlines being used as bench marks, with regards to your statement about Emirate Cabin Crew, i'd have to disagree, they are some of the most enthusiastic Cabin Crew out there, very very diverse in origins and are very infrequently not bending over backwards for the pax.
As far as QF being the worst International Airline running out of OZ, is it really that much of a suprise to anyone ?, certainly not to me.
Nothing to do with the sexual preferences of the Cabin Crew, even with my chisel cut chins and rather well built one pack, feel the camper of the staff have been more hospitible than the cranky old bag over botox'd trolley dolley down the back.
I can still pick the ex-Ansett staff in their workplace, much friendlier.
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I still have some very close ex-Ansett mates (both cabin and tech).
They have MANY funny and incredible stories about a "family" of people who loved going to work.
That's something we do not have at QF.
They have MANY funny and incredible stories about a "family" of people who loved going to work.
That's something we do not have at QF.
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post from misstrolleydolly...
"Lowerlobe,
In answer to your questions I was Ex An then QF. I am aware that other airlines have more/less crew"...
Why do I find the fact that you are ex An not surprise me!!!
As someone else has pointed out other airlines have nearly twice the cabin crew and you don't think that is an issue!!!!!
In any organisation if the management are continually haranguing it's employees while at the same time expecting them to operate with equipment that is less than best then you will have unmotivated staff.
As far as Rex and his homophobic posts are concerned they are about as relevant as those of an ex AN/QF trolleydolley!!!
"Lowerlobe,
In answer to your questions I was Ex An then QF. I am aware that other airlines have more/less crew"...
Why do I find the fact that you are ex An not surprise me!!!
As someone else has pointed out other airlines have nearly twice the cabin crew and you don't think that is an issue!!!!!
In any organisation if the management are continually haranguing it's employees while at the same time expecting them to operate with equipment that is less than best then you will have unmotivated staff.
As far as Rex and his homophobic posts are concerned they are about as relevant as those of an ex AN/QF trolleydolley!!!
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The point I was trying to make is that I have no problems with gay people, however if I am a captive audience sitting in an aircraft seat, I do not believe I should be treated to a display of gayness, including bitching and flouncing around be bejewelled male staff. My gay friends don't carry on that way in public, and neither should Qantas staff whatever their orientation. It's simply unprofessional.
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It appears that YesTAM is used to the level of service that was provided in the 70's and refuses to accept the change in service as time has progressed. Things change YesTAM, and if you do want that "level of service" that was provided to you back in the 70's I suggest you pay for your Business or First class ticket. Don't expect that level of service in economy. Be realistic. YOU GET WHAT YOU PAY FOR!
Also, there is no point singleing out one's orientation and putting the blame on them. You are a riddle of contradictions and must realise that we all do have bad days.
I am not QF CC but my bf is and I am GC. He is sitting here with me and we laugh at your childish comments.
A little advice old son YesTAM, if you can't deal with what people dish back to you don't dish it out.
Also, there is no point singleing out one's orientation and putting the blame on them. You are a riddle of contradictions and must realise that we all do have bad days.
I am not QF CC but my bf is and I am GC. He is sitting here with me and we laugh at your childish comments.
A little advice old son YesTAM, if you can't deal with what people dish back to you don't dish it out.
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I've worked with an overseas airline for almost nine years now and in that time have travelled QF domestically around Oz. There is a noticeable difference in QF's customer service product and the product of the company I work for and it's not a new phenomenon. We even got the same kind of service from crew on a QF link 717 when their operation was new.
EK (the company I work for) have all the same variables in the cabin that are discussed here by QF staff that are contributing to bad customer experiences. They have many nationalities, low experience levels, poor managers, fatigued crews and so on. The point of difference is that all EK cares about is customer service. They tick the box on regulatory requirements but their priority is the customers experience. I suspect SQ are exactly the same.
The established airlines are opposite. Cabin crew are taught that safety is their number one and they treat service as an inconvenience. Safer aeroplanes have changed the goal posts for cabin crew and pilots. Accidents are now so infrequent that by operating modern aircraft a management can now pay lip service to safety and make the hospitality side of things the priority. It's commercial risk management.
Give me a QF crew any time that safety is a priority but I'll take anyone else for service.
EK (the company I work for) have all the same variables in the cabin that are discussed here by QF staff that are contributing to bad customer experiences. They have many nationalities, low experience levels, poor managers, fatigued crews and so on. The point of difference is that all EK cares about is customer service. They tick the box on regulatory requirements but their priority is the customers experience. I suspect SQ are exactly the same.
The established airlines are opposite. Cabin crew are taught that safety is their number one and they treat service as an inconvenience. Safer aeroplanes have changed the goal posts for cabin crew and pilots. Accidents are now so infrequent that by operating modern aircraft a management can now pay lip service to safety and make the hospitality side of things the priority. It's commercial risk management.
Give me a QF crew any time that safety is a priority but I'll take anyone else for service.
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ernest,
Excellent post, and right on the mark.
Of course you can't expect the service levels to be as high with the reduced cabin crew compliments now in Qantas.
But alot of the comments on the SMH website (in particular) related to the crew's attitude. How they spoke to the passengers, general demeanour etc. Whilst the service cant be world's best with crew number cutbacks, there is no excuse for rudeness, ignoring passengers etc in a service based industry (and this seems to be happening too frequently)
Excellent post, and right on the mark.
Of course you can't expect the service levels to be as high with the reduced cabin crew compliments now in Qantas.
But alot of the comments on the SMH website (in particular) related to the crew's attitude. How they spoke to the passengers, general demeanour etc. Whilst the service cant be world's best with crew number cutbacks, there is no excuse for rudeness, ignoring passengers etc in a service based industry (and this seems to be happening too frequently)
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Thats right Yestam..or Rex..No other airlines have gay cabin crew and of course there were no gay crew before 1976....
Rex still wears flared trousers and drinks KB beer....back to the museum for you Rex
Rex still wears flared trousers and drinks KB beer....back to the museum for you Rex
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Lowerlobe and Defcon4,
I agreed I was being a bit of a goose,however you fail to state whether you believe the FA was being overly aggressive. You talk about how would I react to someone in my 'office' mimicking me. I would like to think I would handle it better. If I worked in a face to face customer service/tourism industry, eg hotel, restaurant,airline? I would hope I wouldn't blow up and give them a blast.
I would like to think that I could remember that this and every customer was paying good money to travel on my airline and that maybe they were being a bit of a goose, and maybe I could use some of those people skills that got me the job in the first place to remind that person to behave better. This may have got the person to stop acting like a goose without being embarrassed , so that the next time they came into my cabin, he wouldn't be a goose and would remember the 'nice' way he was treated.
You seem to have an attitude that this is the FA's workplace that they come first, respect that they work here and I just visit, shut up and do what you are told. Don't ask for a glass of water,appreciate that they have been understaffed and demoralised, in fact just leave us alone completely and we'll get on just fine.Forget, I am PAYING to be there, not being PAID.
You are in a service industry. I appreciate, understand and empathise with the cost cutting , bonus orientated , arse covering management that Qantas staff have to put up with.
I also understand that the great majority of Qantas staff don't have your superior attitude to customers, I have a choice to fly, or not to fly with Qantas. You seem happy not to have me, at this stage I'm happy on Virgin. Everybody is happy.Fantastic.
I agreed I was being a bit of a goose,however you fail to state whether you believe the FA was being overly aggressive. You talk about how would I react to someone in my 'office' mimicking me. I would like to think I would handle it better. If I worked in a face to face customer service/tourism industry, eg hotel, restaurant,airline? I would hope I wouldn't blow up and give them a blast.
I would like to think that I could remember that this and every customer was paying good money to travel on my airline and that maybe they were being a bit of a goose, and maybe I could use some of those people skills that got me the job in the first place to remind that person to behave better. This may have got the person to stop acting like a goose without being embarrassed , so that the next time they came into my cabin, he wouldn't be a goose and would remember the 'nice' way he was treated.
You seem to have an attitude that this is the FA's workplace that they come first, respect that they work here and I just visit, shut up and do what you are told. Don't ask for a glass of water,appreciate that they have been understaffed and demoralised, in fact just leave us alone completely and we'll get on just fine.Forget, I am PAYING to be there, not being PAID.
You are in a service industry. I appreciate, understand and empathise with the cost cutting , bonus orientated , arse covering management that Qantas staff have to put up with.
I also understand that the great majority of Qantas staff don't have your superior attitude to customers, I have a choice to fly, or not to fly with Qantas. You seem happy not to have me, at this stage I'm happy on Virgin. Everybody is happy.Fantastic.
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Ok Max1
You were probably the straw that broke the camel`s back
At 01100 yours was possibly the third leg this FA had done.
She probably ignored the mimicking in the first 2 legs.
You won the prize for making her spit the dummy.
She is also very serious about the safety aspect of her job.
Doing a safety demo when (a)no one cares enough to watch and (b)some goose ridicules you makes FAs feel pretty damn stupid.Put this in context of
bi annual EP renewals then maybe you understand why she was upset.
Trying to deliver the unachievable is also stressful.QF advertisng creates enormous expectations.With the available resources these expectations are never going to be met.
This leads to Customer frustration and crew frustration.All this frustration in an aluminium tube is a volatile cocktail.
Crew indifference(aka rudeness)is more often than not a defense mechanism at not being able ot supply what is expected.
For me I am as pleasant and understanding as possible.I apologize,write a report and folow it up when I return to base.
The end result is that nothing changes.
At work I continually try to make amends for the products shortcomings.
I cop a lot of abuse for circumstances that essentially are not of my making.
So QFCC are abused by the customers and ignored by management.
Makes for a really happy employee.....not !
At 01100 yours was possibly the third leg this FA had done.
She probably ignored the mimicking in the first 2 legs.
You won the prize for making her spit the dummy.
She is also very serious about the safety aspect of her job.
Doing a safety demo when (a)no one cares enough to watch and (b)some goose ridicules you makes FAs feel pretty damn stupid.Put this in context of
bi annual EP renewals then maybe you understand why she was upset.
Trying to deliver the unachievable is also stressful.QF advertisng creates enormous expectations.With the available resources these expectations are never going to be met.
This leads to Customer frustration and crew frustration.All this frustration in an aluminium tube is a volatile cocktail.
Crew indifference(aka rudeness)is more often than not a defense mechanism at not being able ot supply what is expected.
For me I am as pleasant and understanding as possible.I apologize,write a report and folow it up when I return to base.
The end result is that nothing changes.
At work I continually try to make amends for the products shortcomings.
I cop a lot of abuse for circumstances that essentially are not of my making.
So QFCC are abused by the customers and ignored by management.
Makes for a really happy employee.....not !
Lowerlobe:
Yeah, but I'm yet to experience with any other airline the kind of behaviour I once witnessed between two very obviously gay male flight attendants on an international flight with QF.
During the meal service they were wheeling their galley carts, one up each aisle, throwing out meal trays to the passengers. These two guys were totally indifferent to the passengers they were 'serving' and were discussing (quite LOUDLY) their 'exploits' with the local talent the night before, over the heads of the passengers in the centre rows. Now I don't give a flying toss what people, gay or otherwise, do in their spare time, but I do object to having to hear about it afterwards. The passengers around me weren't too impressed either.
No other airlines have gay cabin crew and of course there were no gay crew before 1976....
During the meal service they were wheeling their galley carts, one up each aisle, throwing out meal trays to the passengers. These two guys were totally indifferent to the passengers they were 'serving' and were discussing (quite LOUDLY) their 'exploits' with the local talent the night before, over the heads of the passengers in the centre rows. Now I don't give a flying toss what people, gay or otherwise, do in their spare time, but I do object to having to hear about it afterwards. The passengers around me weren't too impressed either.
Last edited by BuzzBox; 1st Jun 2007 at 06:28.
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1. Gay of old was happy
2. Gay of recent past was Poof
3. Gay of now is like sissy boy pooncy!!..But not necessarily pof.
4. Gay of future will mean macho manly Alpha male type of guy.
Your all gay no.2 or 3
2. Gay of recent past was Poof
3. Gay of now is like sissy boy pooncy!!..But not necessarily pof.
4. Gay of future will mean macho manly Alpha male type of guy.
Your all gay no.2 or 3
It was a few years ago and I can't remember the flight no., but the sector was PER to SIN. I wouldn't swear to it, but I think the crew was based in SYD.
Last edited by BuzzBox; 1st Jun 2007 at 07:12.
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BuzzBox..
If that was what was happening then your right it is unacceptable.What people do in their own time is their own business and of course some gay guys are more overt about their sexuality than others.Just as some straight guys are different than other straight guys.
max1...I don't know exactly how distracting you were although you do admit you were a goose.I also don't know if you were the straw that broke the camels back and she let loose on you.
I'm sure that there are times you have lost your temper when normally you would not.The problem is not only that you were not watching something that is safety related but that you may have distracted others attention as well.
If you think crew get off on doing saftey demo's your wrong.When you have done them for years it becomes more than tedious but at the same time is crucial because you might just need that information to survive one day.
Personally,I would not have acted as you claim she did.Our job is similar to a diplomat because most of the time you can never say exactly what you are thinking or what you would like to say.
Instead, I would have accidentally tipped a tray of tomato juice over you later on.....then laughed about it over a beer with the crew after the flight...
Revenge is a dish best served cold.
If that was what was happening then your right it is unacceptable.What people do in their own time is their own business and of course some gay guys are more overt about their sexuality than others.Just as some straight guys are different than other straight guys.
max1...I don't know exactly how distracting you were although you do admit you were a goose.I also don't know if you were the straw that broke the camels back and she let loose on you.
I'm sure that there are times you have lost your temper when normally you would not.The problem is not only that you were not watching something that is safety related but that you may have distracted others attention as well.
If you think crew get off on doing saftey demo's your wrong.When you have done them for years it becomes more than tedious but at the same time is crucial because you might just need that information to survive one day.
Personally,I would not have acted as you claim she did.Our job is similar to a diplomat because most of the time you can never say exactly what you are thinking or what you would like to say.
Instead, I would have accidentally tipped a tray of tomato juice over you later on.....then laughed about it over a beer with the crew after the flight...
Revenge is a dish best served cold.