Qantas 'worst international airline'
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Qantas 'worst international airline'
On top of other threads such as: Qantas Advertising, Truth About Dixon Son of Kerry...etc. Plus the Fourn Corners program last night, the following is found this morning.
http://www.news.com.au/story/0,23599...7-1702,00.html
Qantas 'worst international airline'
May 29, 2007 07:51am
Article from: AAP
AUSTRALIA'S national carrier Qantas has been voted worst international airline in a consumer survey.
The survey of 4000 subscribers to consumer magazine Choice also found Qantas' low-cost subsidiary Jetstar to be the worst domestic airline.
Singapore Airlines was voted top international airline while minnow Regional Express was the favoured domestic operator.
Choice asked subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, inflight service, including food and entertainment, as well as seat comfort, legroom and cleanliness.
Qantas scored 63 per cent compared to Singapore Airline's 78 per cent.
On the domestic front, Qantas fared little better with a 67 per cent rating, with consumers labelling the service "arrogant and aloof", while Jetstar scored just 62 per cent.
One respondent described Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".
Regional Express won a survey-high rating of 79 per cent followed by Virgin Blue with 71 per cent.
"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service, light-hearted and enjoyable," one respondent said.
One possible reason Qantas may have fared so poorly is that people may be more critical of their national carrier, the magazine suggested.
Travellers said they continued to fly with Qantas to earn frequent flyer points even though they rated the airline significantly lower than average.
http://www.news.com.au/story/0,23599...7-1702,00.html
Qantas 'worst international airline'
May 29, 2007 07:51am
Article from: AAP
AUSTRALIA'S national carrier Qantas has been voted worst international airline in a consumer survey.
The survey of 4000 subscribers to consumer magazine Choice also found Qantas' low-cost subsidiary Jetstar to be the worst domestic airline.
Singapore Airlines was voted top international airline while minnow Regional Express was the favoured domestic operator.
Choice asked subscribers to rate airlines for value for money, booking processes, convenience, the check-in procedure, inflight service, including food and entertainment, as well as seat comfort, legroom and cleanliness.
Qantas scored 63 per cent compared to Singapore Airline's 78 per cent.
On the domestic front, Qantas fared little better with a 67 per cent rating, with consumers labelling the service "arrogant and aloof", while Jetstar scored just 62 per cent.
One respondent described Jetstar staff as "uniformly surly, unhelpful and most definitely unwelcoming".
Regional Express won a survey-high rating of 79 per cent followed by Virgin Blue with 71 per cent.
"Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service, light-hearted and enjoyable," one respondent said.
One possible reason Qantas may have fared so poorly is that people may be more critical of their national carrier, the magazine suggested.
Travellers said they continued to fly with Qantas to earn frequent flyer points even though they rated the airline significantly lower than average.
Is anyone really surprised?? 'Arrogant and aloof' pretty much sums up the Qantas style of 'service'. Perhaps it all filters down from the top.
Last edited by BuzzBox; 29th May 2007 at 01:58.
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Qantas worst
I don't blame the crews. Perhaps the "aloofness", "arrogance" is a defence mechanism. God knows the service provided by management on long haul services is pathetic. The food is awful, the first fleeters were more comfortable and better fed than anyone exposed to the cramped and crowded conditions in QF economy class. The toilets are designed to accommodate very small people. I could not recommend anyone fly with Qantas today in any class of service and the situation will not improve until management put the welfare of their employees and passengers first.
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may have something to do
with morale at an all time low. is it because of the failed takeover bid, last three years doom and gloom, continious cost cutting, restructuring, every on is too expensive in QF except senior management (massive bonuses every year), feeding staff no or little information whats going on( usualy read it in the west australian newspaper first) and many more...... it has to show somewhere
wait for the qantas spin doctors
wait for the qantas spin doctors
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Worst? Says Who?
I would be interested in a breakdown of the demographic of those who completed the survey.
How many times a year do they fly.?
The purpose of their travel?
How many times have they flown Qantas?
How many times have they flown other airlines?
What was their destination.?
How were their expectations determined?
Do they realise that QF is not responsible for Airport security screening nor the immigration/emmigration process?
There are lies,damned lies and statistics
-Benjamin Disraeli
The average air traveller has no idea of what good/bad service is.
The blokes expect a BJ with coffee and the women dont like being served by other females.
The reason Cabin Crew are there in the first place is to save your ass in a drama.
The coffee and tea crap is just to fill in time for everybody.
Air travel is bloody transport for Godsake.
Dont like the food ...take your own.
Bring a bloody bottle of water and a pen.
Dont check your brains in with your luggage.
Qantas does not provide every wine grape variety known to mankind.
The food is a disgrace......No! Children dying every 8 seconds in South Africa is a disgrace.
Surveys like this are just indicative of how far down the toilet our society has gone........me me me me ....Pharque everbody else!!!
End of Rant
How many times a year do they fly.?
The purpose of their travel?
How many times have they flown Qantas?
How many times have they flown other airlines?
What was their destination.?
How were their expectations determined?
Do they realise that QF is not responsible for Airport security screening nor the immigration/emmigration process?
There are lies,damned lies and statistics
-Benjamin Disraeli
The average air traveller has no idea of what good/bad service is.
The blokes expect a BJ with coffee and the women dont like being served by other females.
The reason Cabin Crew are there in the first place is to save your ass in a drama.
The coffee and tea crap is just to fill in time for everybody.
Air travel is bloody transport for Godsake.
Dont like the food ...take your own.
Bring a bloody bottle of water and a pen.
Dont check your brains in with your luggage.
Qantas does not provide every wine grape variety known to mankind.
The food is a disgrace......No! Children dying every 8 seconds in South Africa is a disgrace.
Surveys like this are just indicative of how far down the toilet our society has gone........me me me me ....Pharque everbody else!!!
End of Rant
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This thread probably belongs in a passengers' forum, but in any case:
International air travel is a commodity. If you pay for a given class of service, it doesn't really matter which carrier you're using.
Economy blows no matter what. Maybe you have a little extra room on such-and-such aircraft of so-and-so carrier, but you're still essentially cramped.
Business is comfortable but poor value for money.
First is more of the same.
SQ, QF, UA, LH, TG, CX -- all the same thing. I don't know why Singapore keeps winning these things. I suspect the fix is in, as it often is up there.
Again: It's a commodity. All other perceptions are induced by marketing.
International air travel is a commodity. If you pay for a given class of service, it doesn't really matter which carrier you're using.
Economy blows no matter what. Maybe you have a little extra room on such-and-such aircraft of so-and-so carrier, but you're still essentially cramped.
Business is comfortable but poor value for money.
First is more of the same.
SQ, QF, UA, LH, TG, CX -- all the same thing. I don't know why Singapore keeps winning these things. I suspect the fix is in, as it often is up there.
Again: It's a commodity. All other perceptions are induced by marketing.
Flew QF BNE - SIN, only because SQ were full three days each side of my intended travel date, and they operate 3x 777 per day vs QF 1x A330.
Two hours into the flight before we got a drink compared with SQ starting service asap after departure. Hot towels as well, even in economy.
Must remember to book earlier next time to be able to fly SQ. One trip with QF made me appreciate SQ all the more. Even if they are a bit more expensive it's worth it.
Two hours into the flight before we got a drink compared with SQ starting service asap after departure. Hot towels as well, even in economy.
Must remember to book earlier next time to be able to fly SQ. One trip with QF made me appreciate SQ all the more. Even if they are a bit more expensive it's worth it.
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Turbulence?
Waiting for 2 hours for a drink is not QF service.
A bar is usually done off the deck(if scheduled) and hot towels are a signature...even in Y/C.
Drink(s)are provided with a meal.
If no bar is scheduled meals should be ready within 40 minutes of departure
Were you asleep?
Were you in the bathroom?
Was there turbulence?
What time was departure?
Was there a technical problem?
A hot towel and a drink...rethink your priorities.....bring a hankerchief.
"I have been waiting 2 hours for a drink"
...Sir, we have only been airborne for 10 minutes.What would you care for?
Tosser!!!!!
A bar is usually done off the deck(if scheduled) and hot towels are a signature...even in Y/C.
Drink(s)are provided with a meal.
If no bar is scheduled meals should be ready within 40 minutes of departure
Were you asleep?
Were you in the bathroom?
Was there turbulence?
What time was departure?
Was there a technical problem?
A hot towel and a drink...rethink your priorities.....bring a hankerchief.
"I have been waiting 2 hours for a drink"
...Sir, we have only been airborne for 10 minutes.What would you care for?
Tosser!!!!!
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Just a question.... How many crew are on a Singapore Airlines flight? With an extra 2,3,4,5 flight attendants on board, the results are amazing!! QF have reduced the number of FAs over the years were others haven't!
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Finally - The Truth!
I would love to be able to support "my" national airline, but I have to agree that with the results of the survey.
I think the problems run deeper than the poor moral caused by the coporate greed they are exposed to daily by the reign pullers.
The product offered by QF is terrible. Regional competitors such as SQ and CX have had a far superior in flight product for years. Friendly service by people younger than your grandmother, modern in-flight entertainment, newish aircraft and generally a more comfortable experience.
On a related topic have you seen the new ads that have been rolled out to make us feel warm and fuzy about the QF brand and its "Australian-ness".
Funny that they don't show the Indian call centres, the Asian maintenance workers or any of the other off shore labour that they have on the books
Now that would be a good ad
I think the problems run deeper than the poor moral caused by the coporate greed they are exposed to daily by the reign pullers.
The product offered by QF is terrible. Regional competitors such as SQ and CX have had a far superior in flight product for years. Friendly service by people younger than your grandmother, modern in-flight entertainment, newish aircraft and generally a more comfortable experience.
On a related topic have you seen the new ads that have been rolled out to make us feel warm and fuzy about the QF brand and its "Australian-ness".
Funny that they don't show the Indian call centres, the Asian maintenance workers or any of the other off shore labour that they have on the books
Now that would be a good ad
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Good point cokecropduster...it's all about squeezing every last dollar out of the flight...screw passenger comfort!
Back in the days of the 707, 6 crew were carried on board to service 140-odd passengers. These days, it's 4 crew on a 767 with 200-odd in economy.
As for prunezeuss' problem, I've got friends in S/H who have told me all manner of horror stories of lazy Second Seniors (now Team Leaders) who have trimmed back the service to bare-bones..."nah, we're not doing hot towels today...nah, we're not doing a bar service".
Nothing against the S/H crew (far from it in fact), but when your service training consists of a DVD, you can't expect standards to be upheld.
You can bet SQ don't give their crew DVD's on how to do the job properly.
Back in the days of the 707, 6 crew were carried on board to service 140-odd passengers. These days, it's 4 crew on a 767 with 200-odd in economy.
As for prunezeuss' problem, I've got friends in S/H who have told me all manner of horror stories of lazy Second Seniors (now Team Leaders) who have trimmed back the service to bare-bones..."nah, we're not doing hot towels today...nah, we're not doing a bar service".
Nothing against the S/H crew (far from it in fact), but when your service training consists of a DVD, you can't expect standards to be upheld.
You can bet SQ don't give their crew DVD's on how to do the job properly.
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"A hot towel and a drink...rethink your priorities.....bring a hankerchief."
I do very little international travel, But I will tell you this, if that is what the passengers want, that's what they want. They don't give a
what picture is on the tail, or how much of a champ the pilot thinks he or she is, If they feel the service they are provided is poor THAT is what matters.
To the average passenger all of the standards in all of the airlines are the same. weather that be the case or not! maybe you should run footage of yourself in the sim for the inflight entertainment, and show the punters why your airline is the best. And don't serve them anything, but give them a warm fuzzy about the "service" (skill and standards of the crew)that they are being provided.
Priorities belong to each individual passenger, they are not for you to decide for them. But im sure the attitude of telling them they are allheads will work too.
I do very little international travel, But I will tell you this, if that is what the passengers want, that's what they want. They don't give a
what picture is on the tail, or how much of a champ the pilot thinks he or she is, If they feel the service they are provided is poor THAT is what matters.To the average passenger all of the standards in all of the airlines are the same. weather that be the case or not! maybe you should run footage of yourself in the sim for the inflight entertainment, and show the punters why your airline is the best. And don't serve them anything, but give them a warm fuzzy about the "service" (skill and standards of the crew)that they are being provided.
Priorities belong to each individual passenger, they are not for you to decide for them. But im sure the attitude of telling them they are all
heads will work too.
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This just from ninemsn.com.au, regarding the Choice survey...priceless:
From the top down, pure and utter arrogance.
I can just see Senior Management right now ... "No...this isn't happening. We're wonderful. They should be thankful for everything we do...no, SQ is not a threat."
Until there's a change at the top, we won't see a change in the cabin.
"Qantas has dismissed an Australian survey that rates it the worst international airline."
I can just see Senior Management right now ... "No...this isn't happening. We're wonderful. They should be thankful for everything we do...no, SQ is not a threat."
Until there's a change at the top, we won't see a change in the cabin.
SQ have very high standards for their cabin crew, with mandatory retirement at the age of 35, being able to put SQ cabin crew on your resume is a big plus when looking for another job.
Result is no over paid, under worked unionised 50 - 55 old biddies who view the passengers as a nuisance and spend most of their time in the galley bitching about the company and reminiscing about the good old days of air travel.
Why are QF so scared of SQ flying from Australia to the USA ? With Open Skies QF can start a service from SIN to where ever they like in direct competition to SQ.
Anyway, it's my money I like the service on SQ and I'll pay for it. Looking at the number of SQ flights from Australia I'm far from alone.
Result is no over paid, under worked unionised 50 - 55 old biddies who view the passengers as a nuisance and spend most of their time in the galley bitching about the company and reminiscing about the good old days of air travel.
Why are QF so scared of SQ flying from Australia to the USA ? With Open Skies QF can start a service from SIN to where ever they like in direct competition to SQ.
Anyway, it's my money I like the service on SQ and I'll pay for it. Looking at the number of SQ flights from Australia I'm far from alone.
Evertonian
Skytrax rates them as a 4 star airline. SQ, MH & CX are just some of the five, 5 star airlines.
I wonder if they checked first....
I wonder if they checked first....
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Now now Metro man...
Some of the best crew I've flown with have been in the 40-55 year old bracket. And some of the worst crew have been in their early twenties...so age isn't essentially the issue here.
Attitude, work ethic, service ethos...these are things where the company can lead by example. It's all too easy to blame the frontline troops for the company's problems.
Unionised? That's not the problem either. Again, unionisation isn't the issue. Just because SQ retire their crew at 35 doesn't necessarily mean we all should all retire crew at that age. DJ are as equally unionised as QF.
The problem as many of us have seen is the attitude of QF Senior Management towards the travelling public, and its' own staff who serve them.
"Result is no over paid, under worked unionised 50 - 55 old biddies who view the passengers as a nuisance and spend most of their time in the galley bitching about the company and reminiscing about the good old days of air travel"
Attitude, work ethic, service ethos...these are things where the company can lead by example. It's all too easy to blame the frontline troops for the company's problems.
Unionised? That's not the problem either. Again, unionisation isn't the issue. Just because SQ retire their crew at 35 doesn't necessarily mean we all should all retire crew at that age. DJ are as equally unionised as QF.
The problem as many of us have seen is the attitude of QF Senior Management towards the travelling public, and its' own staff who serve them.