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Eastern Airways-3

Old 15th Aug 2023, 21:35
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All three LIN-LCY-LIN canx today. The first rotation tomorrow is also shown as canx.
Coincidence, or a genuine tech issue?
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Old 15th Aug 2023, 21:44
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To lose two Embraers out of your fleet in a day may be regarded as a misfortune, to lose three would be carelessness. Surely it must just be tech?
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Old 16th Aug 2023, 14:28
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Originally Posted by jethro15
All three LIN-LCY-LIN canx today. The first rotation tomorrow is also shown as canx.
Coincidence, or a genuine tech issue?
By no means a T3 fanboy - they seem to be a bizarre outfit and have built up a reputation for poor reliability IMO.

However, the afternoon rotation has operated with G-CLSN and is on the deck in LCY now.
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Old 16th Sep 2023, 12:30
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At what point does someone step in to stop this airline from selling tickets? Every single day their flights are massively delayed or just cancelled. Surely there is a government or aviation body that stops a company like this shafting customers for years and years?

They take over the Milan flight and itís delayed by a few hours every flight. The aircraft only operates that route and is based at LCY so why is it a few hours late leaving?! Same thing with the aircraft based at SOU to operate one flight a day to CDG which is delayed all the time or just cancelled like today. It only has to operate one bloody flight a day and it canít leave on time?! What are the crew doing? Defies logic and they should be stopped from operating.
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Old 16th Sep 2023, 12:52
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One would think Air France or Lufthansa (once their takeover of ITA is approved) might want to ensure minimum levels of reliability and punctuality via legal contract if they are exposing their own brands to Eastern on these flights. That said, FR24 suggests the SOU-CDG route seems to be seeing better reliability and punctuality data in the last few weeks (admittedly from a lousy previous period if comparison). Of course if it's AF or AZ telling Eastern to cancel the flights because revenue is insufficient, then it's a different matter.

Last edited by davidjohnson6; 16th Sep 2023 at 13:09.
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Old 16th Sep 2023, 21:11
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Originally Posted by Rivet Joint
At what point does someone step in to stop this airline from selling tickets? Every single day their flights are massively delayed or just cancelled. Surely there is a government or aviation body that stops a company like this shafting customers for years and years?

They take over the Milan flight and itís delayed by a few hours every flight. The aircraft only operates that route and is based at LCY so why is it a few hours late leaving?! Same thing with the aircraft based at SOU to operate one flight a day to CDG which is delayed all the time or just cancelled like today. It only has to operate one bloody flight a day and it canít leave on time?! What are the crew doing? Defies logic and they should be stopped from operating.
It beggars belief that any self respecting airline would want to get into bed and be associated with this catastrophe of an airline. They must be blinking desperate or very naive!
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Old 16th Sep 2023, 21:51
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Same thing with the aircraft based at SOU to operate one flight a day to CDG which is delayed all the time or just cancelled like today. It only has to operate one bloody flight a day and it can’t leave on time?! What are the crew doing? Defies logic and they should be stopped from operating.
According to FR24, T3243 (SOU-ORY) has been cancelled 4 times (2, 3, 4 Sept and today) in the last three months.

In the same period, it's arrived more than an hour late 13 times.

And yes, it goes to Orly not CDG.
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Old 17th Sep 2023, 10:36
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Originally Posted by SWBKCB
According to FR24, T3243 (SOU-ORY) has been cancelled 4 times (2, 3, 4 Sept and today) in the last three months.

In the same period, it's arrived more than an hour late 13 times.
.
Sounds fairly normal for European travel nowadays.
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Old 17th Sep 2023, 11:31
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For what it's worth I need to go to LGW from NQY in February and return but whilst I would love to have flown I just don't have the confidence in Eastern to get me there on time. Daughter spent hours in LGW waiting for a flight to NQY due to wx when other airlines were flying.
I will be driving up with hotac instead.
Similarly I now route to YVR via DUB as I know Ryanair will get me there.
Sorry Eastern I speak only as a consumer.

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Old 17th Sep 2023, 11:49
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Again, looking at the FR24 data, the morning T3457 NQY-LGW flight has been cancelled once in the last three months, and has arrived more than an hour late on 3 occasions.
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Old 18th Sep 2023, 09:39
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Originally Posted by SWBKCB
Again, looking at the FR24 data, the morning T3457 NQY-LGW flight has been cancelled once in the last three months, and has arrived more than an hour late on 3 occasions.
I assume you work for them judging by your posts. I want to make it clear Iím not having a go at the crew who always seem like they are doing their best when Iíve used them. The company itself however has for years been treating customers like a commodity. Iíve witnessed a SOU route being cancelled only for the based aircraft to leave to do a charter. Their performance operating for TAP was so bad they were removed. Why ITA/AF are giving them a go I donít know. How can a based aircraft leave a few hours late so often? There is obviously a theme here.

You cannot sell tickets for flights on the basis you might actually fly if it suits the company on the day. My original query was whether any body is in place to investigate these kind of unjust practices. The retail industry wouldnít get away with this for example.
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Old 18th Sep 2023, 10:28
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Originally Posted by Rivet Joint
You cannot sell tickets for flights on the basis you might actually fly if it suits the company on the day. My original query was whether anybody is in place to investigate this kind of unjust practice. The retail industry wouldnít get away with this for example.
The CAA maybe but I am sure that there are those in government that would say the free market should regulate such practices, where first are seen to be unreliable then they will lose custom and not make enough money to survive (see FlyBe2 for recent case study). This becomes a problem where the company doesn't have competition and makes a profit irrespective of how badly it treats its customers (take your pick of the water companies).
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Old 18th Sep 2023, 12:00
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I don't work for Eastern, just wanted to see if your comments are correct. Based on FR24 data, Easterns performance doesn't seem to be much different to other airlines.
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Old 18th Sep 2023, 12:53
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Apart from LGW they don't fly to any airport that has serious congestion issues - but they still manage to be late very often

It SHOULD be one of their big selling points - operating on time from small airports so you can travel easily and with confidence - no hassle

But over the years confidence is the last word you associate with them - real missed opportunity
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Old 18th Sep 2023, 13:14
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Every single day their flights are massively delayed or just cancelled.
For what it's worth I need to go to LGW from NQY in February and return but whilst I would love to have flown I just don't have the confidence in Eastern to get me there on time.
Apart from LGW they don't fly to any airport that has serious congestion issues - but they still manage to be late very often
Everybody loves a pile on, but not seeing any facts here.
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Old 19th Sep 2023, 13:13
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Originally Posted by SWBKCB
Everybody loves a pile on, but not seeing any facts here.
I agree entirely with your sentiment, my comment about Newquay was based on fact I am afraid. If you want facts here are a couple.
Daughter and family sat at LGW for several hours as Eastern could not land at NQY due to the weather. Aer Lingus, Ryanair and even Skybus managed to land so do Eastern have lower minimums. They were given no information and no assistance. I was giving waiting relatives of other passengers information via FR24 at NQY .There were passengers waiting in Newquay booked on a later flight but they were not allowing them to get on the delayed earlier flight despite the fact there was loads of room and they had plenty of notice to get the weights right?
Strange decision!
I was left stranded overnight at Gatwick after Eastern cancelled a flight with no notice, no reason, no help just told the flight is cancelled. It was not technical so no compensation, never really got to the bottom of that one.
There was a quite a big event when they did this on another flight and the local press got hold of the story.
Quoting performance from FR24 over the last few months is not representative of performance in the winter months.
When Flybe operated the route and Air Southwest before them complaints locally were less prevalent. It is the old story, when you get a bad name it takes forever to clear yourself even if sometimes it is not justified.
I just can't take the risk of booking flights in the depth of Winter to connect to Transatlantic flights under those circumstances.
No axe to grind against Eastern, wish them well but some rebuilding of trust is needed here.
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Old 19th Sep 2023, 15:25
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Eastern to operate scheduled flights between Milan Linate and Naples for ITA during the winter. I'm puzzled how a UK airline can fly between 2 cities in the EU on a regular basis, particularly when EU ACMI airlines most likely have aircraft available outside the summer.
https://italiavola.com/2023/09/19/le...i-ogni-sabato/
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Old 19th Sep 2023, 15:36
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It's an Italian airline operating the flights using a leased a/c. I'm sure they have justified it's use to the Italian authorities, maybe a because it fills a gap in flights they already operate?. Hardly a unique situation. Will there be many a/c of that size available within the EU?
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Old 19th Sep 2023, 16:34
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Groundhog - fair enough, thanks for justifying your comments.

Last edited by SWBKCB; 19th Sep 2023 at 16:50.
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Old 19th Sep 2023, 16:51
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Originally Posted by SWBKCB
Groundhog - fair enough, thanks for justifying you comments.
Thanks I really do wish them well.
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