Originally Posted by
Rivet Joint
You cannot sell tickets for flights on the basis you might actually fly if it suits the company on the day. My original query was whether anybody is in place to investigate this kind of unjust practice. The retail industry wouldn’t get away with this for example.
The CAA maybe but I am sure that there are those in government that would say the free market should regulate such practices, where first are seen to be unreliable then they will lose custom and not make enough money to survive (see FlyBe2 for recent case study). This becomes a problem where the company doesn't have competition and makes a profit irrespective of how badly it treats its customers (take your pick of the water companies).