Airlines, Airports & Routes Topics about airports, routes and airline business.

London City-4

Old 27th Aug 2023, 20:04
  #221 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 5,675
Likes: 0
Received 22 Likes on 17 Posts
WHBM - I was cancelled out of LCY an hour before departure about two weeks ago - weather was good in London and at destination. Had a similiar set of emails/text messages. Tried to phone customer service but got a "we have too many calls right now so we cannot answer you, goodbye". Rebooked myself using app onto a flight earlier than that offered by email. I put in an EU261 claim a day after expected arrival time... had an email agreeing to pay £220 within a week.

Last edited by davidjohnson6; 27th Aug 2023 at 20:44.
davidjohnson6 is offline  
Old 27th Aug 2023, 21:17
  #222 (permalink)  
 
Join Date: Nov 2000
Location: South East
Posts: 160
Likes: 0
Received 5 Likes on 2 Posts
Originally Posted by WHBM
Well, here we are, all set with the family to depart LCY this afternoon to Palma on holiday, and guess what - cancelled by BA about 2 hours before departure. Just as we were preparing to leave home.

Cancelled. On me. BA and LCY's longtime supporter, here and elsewhere ... ! ! !

I hadn't quite appreciated however how far BA irregular ops procedures had sunk. We were only advised by SMS text, and that we were auto rebooked one day later - from Heathrow. This was despite there being on the website seats still available that day from LCY. So a call to bookings was eventually answered, where it was apparent that the (non-UK, non-English first language) BA irregular ops agent had no idea (or was fed by their computer screen) that LCY and LHR are separate airports, I'm just requoted flights from LHR and only by reading the timetable out to them with flight numbers etc do I manage to get rebooked out of LCY.

Seems to have been a right shambles developed, with a string of cancellations. The parallel Ibiza round trip was also cancelled and their originally booked aircraft sent off at the same departure time to Frankfurt instead.

Meanwhile the website showed our outward flight cancelled, but stated in no uncertain terms that there was no compensation payable for the costs of getting to a different departure point. The spirit of Alex Cruz seems to live on. I suppose we will have to see what the three of us get out of EU261 etc, the loss of our prepaid hotel for us all, etc.

Now I've had cancellations before (way back in the PPRuNe history somewhere is an account of being stuck on the wrong side of the Atlantic during the 'volcano' episode quite some years ago), but really the whole thing is now just treated as an admin exercise in changing reservations, nothing more. Oh well, see you on the afternoon Palma tomorrow,

They had never even noticed from the data on the reservation that 27 August is Mrs WHBM's ( ) birthday ....
Presumably the flights were cancelled for safety reasons due the frankly horrific weather in the Balearics today. Heavy thunderstorms, reports of severe turbulence and winds gusting up to 55kt in Palma, with a 47kt crosswind componentÖ way outside any airliners limitations.

Most flights into Palma on all airlines appear to have been cancelled this afternoon, the rest heavily delayed. I think your EU-261 compensation will undoubtedly be rejected, claim hotel costs from your travel insurance. I think any attempt to fly to Palma this afternoon would have been frightening, unpleasant and probably culminating in a diversion to Barcelona.



Downwind_Left is offline  
Old 27th Aug 2023, 21:33
  #223 (permalink)  
 
Join Date: Nov 2002
Location: Brighton uk
Posts: 1,109
Likes: 0
Received 5 Likes on 3 Posts
Originally Posted by WHBM
Well, here we are, all set with the family to depart LCY this afternoon to Palma on holiday, and guess what - cancelled by BA about 2 hours before departure. Just as we were preparing to leave home.

Cancelled. On me. BA and LCY's longtime supporter, here and elsewhere ... ! ! !

I hadn't quite appreciated however how far BA irregular ops procedures had sunk. We were only advised by SMS text, and that we were auto rebooked one day later - from Heathrow. This was despite there being on the website seats still available that day from LCY. So a call to bookings was eventually answered, where it was apparent that the (non-UK, non-English first language) BA irregular ops agent had no idea (or was fed by their computer screen) that LCY and LHR are separate airports, I'm just requoted flights from LHR and only by reading the timetable out to them with flight numbers etc do I manage to get rebooked out of LCY.

Seems to have been a right shambles developed, with a string of cancellations. The parallel Ibiza round trip was also cancelled and their originally booked aircraft sent off at the same departure time to Frankfurt instead.

Meanwhile the website showed our outward flight cancelled, but stated in no uncertain terms that there was no compensation payable for the costs of getting to a different departure point. The spirit of Alex Cruz seems to live on. I suppose we will have to see what the three of us get out of EU261 etc, the loss of our prepaid hotel for us all, etc.

Now I've had cancellations before (way back in the PPRuNe history somewhere is an account of being stuck on the wrong side of the Atlantic during the 'volcano' episode quite some years ago), but really the whole thing is now just treated as an admin exercise in changing reservations, nothing more. Oh well, see you on the afternoon Palma tomorrow,

They had never even noticed from the data on the reservation that 27 August is Mrs WHBM's ( ) birthday ....
Guess you havenít seen or read about the chaos in Majorca and Palma airport today with the horrific thunderstorms , rain and wind that have hit the island today ( just goggle some of the videos)

The multiple cancellations of flights, diversions and delays that have happened might now give you the reason why BA City flyer have cancelled
MARKEYD is offline  
Old 27th Aug 2023, 21:54
  #224 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 7,713
Likes: 0
Received 58 Likes on 30 Posts
I do of course accept such issues arise, but my comments were more about the subsequent handling, auto-rebooking onto a flight next day from a different airport when there were seats available from the original point, and the difficulty in even being understood by BA rebookings that there are two separate airports in London.,
WHBM is online now  
Old 28th Aug 2023, 06:53
  #225 (permalink)  
 
Join Date: Aug 2014
Location: Outer London
Age: 43
Posts: 621
Likes: 0
Received 0 Likes on 0 Posts
Perhaps having you all at LHR makes it easier to further shift you all to another flight/route to PMI or larger aircraft at short notice if need be, remember theyíre re-accommodating not just your flight but also LHR and LGW too. And itís not like youíre in Bournemouth and being sent to Essex or Birmingham. Itís a public transport journey across the same city.
AirportPlanner1 is online now  
Old 28th Aug 2023, 07:29
  #226 (permalink)  
V_2
 
Join Date: Sep 2012
Location: UK
Posts: 145
Received 7 Likes on 5 Posts
The LHR leaves earlier. Ok it’s an hour but it’s the next available LON flight and some would prefer to restart their holiday asap even if it’s another airport. If LHR was 6 hours earlier you’d probably have wanted that one. And your assumption that the website selling tickets =seats available is not 100% correct.
V_2 is offline  
Old 28th Aug 2023, 13:30
  #227 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 7,713
Likes: 0
Received 58 Likes on 30 Posts
Well, for those who enjoy the Schadenfreude of this, we're currently in LCY, where due to the ATC failure departure is now scheduled for 1am tomorrow morning. Which is obviously not going to happen.
WHBM is online now  
Old 31st Aug 2023, 15:22
  #228 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 7,713
Likes: 0
Received 58 Likes on 30 Posts
Finally got to Palma on Wednesday ... 3 days late.

Sunday : Cancelled due to Mediterranean weather.
Monday : Cancelled due to ATC issue.
Tuesday : No more seats available.
Wednesday : Finally.

It does point to a significant downside, which never really struck me before, in using scheduled carriers to holiday destinations (generally at much higher prices). If you go with say Jet2 from Stansted, then although there may be a long delay and you get away at midnight, at least you get away. They rearrange, charter in from Titan, whatever. But go with BA from LCY and if there is an issue, it's just cancelled and you are back to the reservation system for whatever it has left. They may go daily, but a cancellation pretty quickly fills up what is left. Nor are you just sent emails with a phone number to rebook, which is just playing a recording that they are too busy, try later.
WHBM is online now  
Old 31st Aug 2023, 16:40
  #229 (permalink)  
 
Join Date: Aug 2014
Location: Outer London
Age: 43
Posts: 621
Likes: 0
Received 0 Likes on 0 Posts
Given your story it sounds like Iím being funny - genuinely Iím not - but what Ďscheduledí airlines (assuming you donít mean LCCs) generally offer is alternative options. Either from other nearby airports as BA originally offered you, or indirect routes with alliance partners (eg a mishap with Delta saw them re-route me via an alternative domestic hub onto Virgin). Whereas if you are with Jet2 or TUI and your flight/holiday is cancelled and they donít/canít charter an alternative you may get offered somewhere different or a refund. The wrong destination with EZY/FR and you may be waiting a few days, although generally they too are fine as they may fly to nearby airports at either end.
AirportPlanner1 is online now  
Old 4th Sep 2023, 10:11
  #230 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 7,713
Likes: 0
Received 58 Likes on 30 Posts
Originally Posted by AirportPlanner1
Given your story it sounds like Iím being funny - genuinely Iím not - but what Ďscheduledí airlines (assuming you donít mean LCCs) generally offer is alternative options. Either from other nearby airports as BA originally offered you, or indirect routes with alliance partners (eg a mishap with Delta saw them re-route me via an alternative domestic hub onto Virgin). Whereas if you are with Jet2 or TUI and your flight/holiday is cancelled and they donít/canít charter an alternative you may get offered somewhere different or a refund.
By way of rebuttal, at our hotel there happened to be a couple of Jet2 Reps one day, who I engaged in conversation about how they had handled the previous weekend with two consecutive days of disruption.

"Oh, it was chaotic at the airport all weekend. Some guests came in more than 12 hours late". When I described how we were three days late arriving, and that BA had issued a phone number to rebook ourselves which just played a recording that they were too busy to take phone calls, there was general disbelief.

Incidentally, that 'originally offered from nearby airports' flight was subsequently just cancelled, as well.

Last edited by WHBM; 4th Sep 2023 at 10:45.
WHBM is online now  
Old 4th Nov 2023, 09:38
  #231 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 5,675
Likes: 0
Received 22 Likes on 17 Posts
I understand BACF will fly 2x weekly between LCY and San Sebastian in Spain. Lovely city in summer when the sun is out... but who are the people travelling this route in January ? I could understand if it was 2x daily in summer and 2x weekly in winter... but the winter and summer frequencies look to both be 2x weekly. It's on the Atlantic coast, near the Pyrenees which tends to mean a lot of rain in winter...

Last edited by davidjohnson6; 4th Nov 2023 at 10:16.
davidjohnson6 is offline  
Old 4th Nov 2023, 10:16
  #232 (permalink)  
 
Join Date: Aug 2009
Location: BMA
Posts: 1,050
Likes: 0
Received 1 Like on 1 Post
Originally Posted by davidjohnson6
I understand BACF will fly 2x weekly between LCY and San Sebastian in Spain. Lovely city in summer when the sun is out... but who are the people travelling this route in January ? It's on the Atlantic coast, near the Pyrenees which tends to mean an awful lot of rain in winter...
It's quite a foody city so that doesn't need good weather to attract enough people to fill an E190 twice a week. Plus it's the city's only link to London so that probably adds some local traffic and perhaps they get a subsidy from the city like some of BACF other routes do.

It's being rumoured that BACF will launch LCY-Bastia next summer too.
BA318 is online now  
Old 8th Nov 2023, 14:06
  #233 (permalink)  
 
Join Date: Sep 2016
Location: london
Posts: 195
Likes: 0
Received 0 Likes on 0 Posts
Is there any word on Munich returning with BA, was lost during Covid but never came back?
_aax1 is offline  
Old 8th Nov 2023, 14:38
  #234 (permalink)  
 
Join Date: Aug 2009
Location: BMA
Posts: 1,050
Likes: 0
Received 1 Like on 1 Post
Originally Posted by _aax1
Is there any word on Munich returning with BA, was lost during Covid but never came back?
Not heard anything. Wish BACF would bring back some of their routes. CPH and ARN are top of my wish list.
BA318 is online now  
Old 8th Nov 2023, 19:56
  #235 (permalink)  
 
Join Date: Mar 2003
Location: Europe
Posts: 2,175
Likes: 0
Received 0 Likes on 0 Posts
With a couple of BACF routes not resumed post-COVID, does BACF have aircraft mothballed or returned to a lessor ? I assume they can make operations work with a smaller fleet.
virginblue is offline  
Old 8th Nov 2023, 22:06
  #236 (permalink)  
 
Join Date: Dec 2011
Location: London
Age: 43
Posts: 1,618
Received 4 Likes on 4 Posts
Yup, the 6 ER7s left but so did an additional 4 ER9s. Business travel hasn't bounced back just yet.
Skipness One Foxtrot is offline  
Old 9th Nov 2023, 18:31
  #237 (permalink)  
 
Join Date: Feb 2019
Location: Godalming
Posts: 200
Received 0 Likes on 0 Posts
Originally Posted by Skipness One Foxtrot
Business travel hasn't bounced back just yet.
Might the opening of the Elizabeth Line, which offers direct services from Abbey Wood to Heathrow in approx 60mins, also had a bit of an impact on the number of users choosing to fly from/to LCY as well...?
jmdavies86 is offline  
Old 9th Nov 2023, 18:44
  #238 (permalink)  
 
Join Date: Jan 2005
Location: Not so many places currently
Age: 60
Posts: 3,886
Likes: 0
Received 3 Likes on 3 Posts
Originally Posted by Skipness One Foxtrot
Business travel hasn't bounced back just yet.
Blame MS Teams & Zoom for that and the people who work in their PJ's.
pabely is online now  
Old 9th Nov 2023, 22:03
  #239 (permalink)  
 
Join Date: Oct 2002
Location: London UK
Posts: 7,713
Likes: 0
Received 58 Likes on 30 Posts
Also carriers like BA who progressively during Lockdown knocked me back from Silver to Bronze to Blue. The upsides of keeping the benefits kept me on BA. Why should I bother now ?
WHBM is online now  
Old 10th Nov 2023, 09:52
  #240 (permalink)  
 
Join Date: Oct 2004
Location: UK
Posts: 3,141
Received 443 Likes on 252 Posts
Originally Posted by pabely
Blame MS Teams & Zoom for that and the people who work in their PJ's.
That and corporate desires to espouse "green" policy, or move towards "net zero"; not to mention double down on expenses such a hotels and entertaining.

Covid-19 made businesses realise that often business travel is an unnecessary expense.
ATNotts is online now  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.