British Airways-2

[ATNotts]

Originally Posted by Asturias56

Oddly I know some well off folk who really object to shelling out for PE etc on short haul - anything under 4 hours they're happy to suffer in the back if the upgrade has to come out of their pocket .

Very often those with money to splurge are the least inclined to fritter it, that is probably why many of them, having accumulated wealth remain wealthy.

[ETOPS]

Announcement due tomorrow.

Just been shown the GMB deal - all the usual stuff about "so much backdated and so much later" but the clause about no other staff groups to negotiate better deals stood out

[nguba]

Interesting that BA CityFlyer could start operating at London Gatwick.

Did this used to be disallowed under industrial agreements with the pilots?

Twitter

[Skipness One Foxtrot]

It wasn't allowed under a SCOPE clause but I think COVID allowed them to bin that agreement with a lot of other protections.

[Apron Artist]

It appears there is yet another IT issue...LGW certainly affected at the moment.

[crewmeal]

BA to expand the call centre in India. That'll be fun. Sky use an Indian call centre and I could hardly understand what they were saying due to the poor standard of English.

Indian call centre

[ATNotts]

Originally Posted by crewmeal

BA to expand the call centre in India. That'll be fun. Sky use an Indian call centre and I could hardly understand what they were saying due to the poor standard of English.

Indian call centre

Well thats going to work well unless of course BA are firstly going to select call handlers based upon, among other factors, the clarity of their speech (Indians tend to speak good English, it can be the accent that some people, especially the elderly find difficult) and then train them adequately.

Regarding Sky, theirs I have found really good on the handful of occasions I have had to talk to them on technical matters. Not so good when it comes to discussing subscriptions.

[Asturias56]

"(Indians tend to speak good English, it can be the accent that some people, especially the elderly find difficult) "

For me its the SPEED of sub-continent English that is the problem - and of course the stress is different. I'm not asking for "Loooooooo-eeeeeeee-zzzzzzzz-iiiiiii-aaaaaaa-nnnnnnnnaaaaa" but a little slower would help. The clearest help I ever had on an international call was from Estonia and, very oddly Afghanistan (tho I guess if you're country s invaded every 30 years by assorted Anglo-Saxons......)

[TCAS FAN]

Not impressed with BA trying to wriggle out of legitimate compensation for late arrival. Son and his wife recently flew LHR/ARN/LHR. Return sector flight late into ARN, no way it was getting back to LHR before curfew, rerouted to LGW.

Three hours plus after scheduled ETA before getting back to LHR, claimed for compensation. “Exceptional circumstances” claimed by BA due to ATC rerouting. After a few email exchanges, and evidence from FR24, they eventually coughed up.

Would have expected this from FR, not from the former “ world’s favourite airline”.

[DaveReidUK]

Originally Posted by TCAS FAN

Not impressed with BA trying to wriggle out of legitimate compensation for late arrival. Son and his wife recently flew LHR/ARL/LHR. Return sector flight late into ARL, no way it was getting back to LHR before curfew, rerouted to LGW.

ARL is the code for an airport in Burkina Faso. Might have been easier just to name where your son had been.

[rog747]

Originally Posted by TCAS FAN

Not impressed with BA trying to wriggle out of legitimate compensation for late arrival. Son and his wife recently flew LHR/ARL/LHR. Return sector flight late into ARL, no way it was getting back to LHR before curfew, rerouted to LGW.

Three hours plus after scheduled ETA before getting back to LHR, claimed for compensation. “Exceptional circumstances” claimed by BA due to ATC rerouting. After a few email exchanges, and evidence from FR24, they eventually coughed up.

Would have expected this from FR, not from the former “ world’s favourite airline”.

Ha! see my Post on TUI Airways - same old....Best R.

PS I know you meant Arlanda LOL Dave is being a bear today lol

[DaveReidUK]

I suspected it was (though it might have been ATL), but you know what they say about assuming ...

[Skipness One Foxtrot]

Seems passenger handling at London City is coming in house as BA CitiFlyer move from Menzies to Gatwick Ground Services....
They probably need to change that name though!

[VickersVicount]

Originally Posted by Skipness One Foxtrot

They probably need to change that name though!

I can’t see why when eg DNATA Dubai /SwissPort operates from almost every major airport…
CityFlyer

[WHBM]

Originally Posted by Skipness One Foxtrot

Seems passenger handling at London City is coming in house as BA CitiFlyer move from Menzies to Gatwick Ground Services....
They probably need to change that name though!

Years ago didn't they use KGS, which was KLM Ground Services, but that didn't stop use of the name ! At least this will be closer to home.

[Skipness One Foxtrot]

They did use KGS who became COBALT post the Air France merger (aka Frogs in Clogs) back in the late BACON and earlier BA CityFlyer days. I only mention it as it's BA going self handling but moving heaven and earth to ensure it's not branded as BA!

[nguba]

Interesting that GGS is doing handling for BACF at the same time as BAEF - given BACF may also add its first scheduled route at Gatwick and BACF & BAEF both share the same CEO.

[PAXboy]

I agree nguba but, given my experience of British management over the last 40 years... I would expect nothing less.

[nguba]

It's behind a paywall, but Sean Doyle confirms in The Sunday Times that a new website & app launching later this year. The A380 refurbishment was also confirmed, but with no timescale.

[Skipness One Foxtrot]

Originally Posted by nguba

Interesting that GGS is doing handling for BACF at the same time as BAEF - given BACF may also add its first scheduled route at Gatwick and BACF & BAEF both share the same CEO.

Great point, I forgot that BA EuroFlyer had a part time CEO which IMHO explains a lot about the mess they're in.