Not impressed with BA trying to wriggle out of legitimate compensation for late arrival. Son and his wife recently flew LHR/ARN/LHR. Return sector flight late into ARN, no way it was getting back to LHR before curfew, rerouted to LGW.
Three hours plus after scheduled ETA before getting back to LHR, claimed for compensation. “Exceptional circumstances” claimed by BA due to ATC rerouting. After a few email exchanges, and evidence from FR24, they eventually coughed up.
Would have expected this from FR, not from the former “ world’s favourite airline”.
Last edited by TCAS FAN; 6th Jul 2023 at 15:00.
Reason: IATA code correction