Originally Posted by
crewmeal
BA to expand the call centre in India. That'll be fun. Sky use an Indian call centre and I could hardly understand what they were saying due to the poor standard of English.
Indian call centre
Well thats going to work well unless of course BA are firstly going to select call handlers based upon, among other factors, the clarity of their speech (Indians tend to speak good English, it can be the accent that some people, especially the elderly find difficult) and then train them adequately.
Regarding Sky, theirs I have found really good on the handful of occasions I have had to talk to them on technical matters. Not so good when it comes to discussing subscriptions.