British Airways-2

[HOVIS]

From memory didn't BA announce that all staff were going to be made redundant and reemployed on new (inferior) contracts? Redundancy mitigation was then negotiated throughout the company with all departments facing temporary cuts in pay.
I believe the Engineers are still trying recover 5% that was promised to be returned and hasn't.

[SWBKCB]

That's a complete load of rubbish. That's not 'unprecedented flexibility'. Jet2, who we were booked with, wrote round saying they could not do the trips and offered complete refunds to everyone. You didn't even have to apply, they just turned up within a couple of weeks.

They also didn't make any staff redundant, but just put them on the government furlough scheme. To fund all this, Philip Meeson, founder and chairman of Jet2, sold his ownership of the associated distribution cargo company, which had been the business origins. Just all seemed honourable; can you see the BA/IAG principal shareholders doing that? Can you guess who I have channelled our family holiday trips to ever since they started again?

The "no redundancies" comment was in relation to Jet2

[V_2]

Originally Posted by SWBKCB

The "no redundancies" comment was in relation to Jet2

yep, and so were the replies.
https://www.balpa.org/Media-Centre/P...es-102-redunda

[SWBKCB]

Originally Posted by V_2

yep, and so were the replies.
https://www.balpa.org/Media-Centre/P...es-102-redunda

Posts 540 and 541 specifically refer to BA?

[MANFAN]

I received an e mail yesterday from BA confirming my flight from MAN>LHR on 2nd April had been cancelled, no reason given as to why.
Is this due to the security striking action? Interestingly, my connecting flight to TLS has not been cancelled. When I opted to choose another flight on the same day, there were no options, only from Monday, which is no good as I need to be in work on the Monday, hence the need to fly on Sunday.

So a refund for me and a new booking with another airline at double the cost! Why is flying on Sunday so expensive?! Cheapest I can find for Sunday is £261, yet on Monday it's around £120!

[lfc84]

Originally Posted by MANFAN

I received an e mail yesterday from BA confirming my flight from MAN>LHR on 2nd April had been cancelled, no reason given as to why.
Is this due to the security striking action? Interestingly, my connecting flight to TLS has not been cancelled. When I opted to choose another flight on the same day, there were no options, only from Monday, which is no good as I need to be in work on the Monday, hence the need to fly on Sunday.

So a refund for me and a new booking with another airline at double the cost! Why is flying on Sunday so expensive?! Cheapest I can find for Sunday is £261, yet on Monday it's around £120!

I think you need to familiarise yourself with EU261/2004

[MANFAN]

Originally Posted by lfc84

I think you need to familiarise yourself with EU261/2004

Thank you. I wasn't aware I was entitled to compensation because of the less than 14 days notice.
I already requested a refund from BA...am I still entitled to compensation as well? I'll be sure to have a good read of the regulations now though!

[sergy2k]

Heathrow to Florence

Any ideas whether this service is going to continue to operate this Summer? I'm guessing with loads improving and poor weather in Italy, they've struggled to get the A320Neo into FLR and back out with the majority of services in May diverting to Pisa. Seems an odd choice for BA to continue to sell direct tickets for the next few days when in all likelihood you'll be coached to Florence from Pisa

[BA318]

BA having another of its regular IT meltdowns today. Lots of flights cancelled again.

[BEagle]

Originally Posted by BA318

BA having another of its regular IT meltdowns today. Lots of flights cancelled again.

Same again today Friday 26th May - just before a Bank Holiday weekend.

According to the BBC: There has been a second day of chaos for thousands of travellers at London Heathrow after British Airways (BA) cancelled at least 42 more flights due to the impact of an IT failure.

What an abysmal airline!

[WHBM]

A quick glance shows the cancellations are wholly on the short-haul side. What sort of IT failure only impacts short-haul but not long-haul from the same carrier at the same terminal ?

[davidjohnson6]

Originally Posted by WHBM

A quick glance shows the cancellations are wholly on the short-haul side. What sort of IT failure only impacts short-haul but not long-haul from the same carrier at the same terminal ?

Perhaps the kind of failure that means your employees have to carry out tasks manually instead of relying on computer automation, but have the time and capacity to do this for only some but not all flights. Which flights do you think an airline would prioritise... perhaps the profitable long-haul ones ?

[Charley B]

Only LHR …?seems strange nothing much of theirs at all delayed at Gatwick..or yesterday ..very odd …dreadful for people going away for Bank Holiday or half term and no luggage loaded or flight cancelled ..

[SOPS]

I’m guessing, this is what happens when you chase Ryanair down to the bottom. BA .. get a grip. You were the “ Worlds Favourite Airline “. Charge a bit more, provide decent meals in all classes on all flights, provide decent service and seating leg room in all classes, get a IT system that works… go back to be a Premium Airline FFS.

[wiggy]

Originally Posted by WHBM

A quick glance shows the cancellations are wholly on the short-haul side. What sort of IT failure only impacts short-haul but not long-haul from the same carrier at the same terminal ?

If you have to cancel a percentage of flights it also makes more sense to knock out some of those that the airline serves several times a day in the hope you can at least get some disrupted pax to their destination on a chosen day, or even, in the case especially of domestics/destinations close in in Europe giving them the chance of traveling by alternative modes of travel or other shorthaul carriers.

[tictack67]

Originally Posted by wiggy

If you have to cancel a percentage of flights it also makes more sense to knock out some of those that the airline serves several times a day in the hope you can at least get some disrupted pax to their destination on a chosen day, or even, in the case especially of domestics/destinations close in in Europe giving them the chance of traveling by alternative modes of travel or other shorthaul carriers.

BA need to consider their contingency.

London to Inverness 8hrs by Train
London to Aberdeen 7.5 hrs by train
London to Nice 8.5 he's (incl one hour connection at Paris)
London to Lyon 5.5hrs (including 1h38 connection)

Domestics are an easy cancellation, but do not offer easy alternative for passengers.

I appreciate they don't have 8 flights a day to LYS,CDG or NCE but time for a re-think

[BA318]

Originally Posted by SOPS

I’m guessing, this is what happens when you chase Ryanair down to the bottom. BA .. get a grip. You were the “ Worlds Favourite Airline “. Charge a bit more, provide decent meals in all classes on all flights, provide decent service and seating leg room in all classes, get a IT system that works… go back to be a Premium Airline FFS.

It’s not about charging a bit more. BA already make decent profits and did before covid too. It’s how they chose to use that money. Right now nobody is going to pay a bit more to fly BA when they can’t even be trusted to get you and your luggage to the destination.

[Asturias56]

BA have become an airline to avoid if there is any other choice I'm afraid - however.......................

"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.

[WHBM]

Originally Posted by Asturias56

"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.

Ah yes, airline ease first, customer convenience last.

But the real issue is that BA seem to have made no effort to improve IT systems reliability. Presumably they are likewise subject to ever-decreasing cost budgets.

Meanwhile, press reports of pax waiting for bags at destination, only to eventually find out none were loaded at Heathrow. SURELY the crew have seen this on the load sheet, bags weight = 0, and can advise the pax as they taxy in.

[crewmeal]

Meanwhile, press reports of pax waiting for bags at destination, only to eventually find out none were loaded at Heathrow. SURELY the crew have seen this on the load sheet, bags weight = 0, and can advise the pax as they taxy in.

Because the crews would have a riot on their hands. The poor crew would face all sorts of abuse as the pax disembarked.

Why anyone would risk booking BA flights at holiday time is beyond me. We had all this at Christmas, half term, Easter and now Whisun. I guess BA's IT is outsourced to some distant shore where no one will be answerable to the problems.