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TUI airways-2

Old 26th May 2022, 08:07
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Originally Posted by MANFAN View Post
I’m sorry to hear you’ve been taken off the flight!
We’ve been told we are going to Malaga airport at midnight tonight but nothing about being split up, there’s around 325 passengers…it’s going to be a long 24hrs!
Good luck to you!
you must have been in the hotel then in Manchester
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Old 26th May 2022, 08:37
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Hotel in Malaga, if I read it correctly.
What a mess we are in! All the best for all of you with your disrupted plans. It can't be any fun.
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Old 26th May 2022, 08:54
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Originally Posted by Mark J Bowcock View Post
you must have been in the hotel then in Manchester
No I’m in Malaga now, we are going to Malaga airport by coach at midnight tonight local time. We should have flown back to Manchester at 11.10am local time yesterday (Wednesday). Now due to arrive at 6.30am tomorrow morning (Friday). Absolute mess, apart from the nice hotel!
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Old 26th May 2022, 08:58
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Originally Posted by MANFAN View Post
No I’m in Malaga now, we are going to Malaga airport by coach at midnight tonight local time. We should have flown back to Manchester at 11.10am local time yesterday (Wednesday). Now due to arrive at 6.30am tomorrow morning (Friday). Absolute mess, apart from the nice hotel!
Wonder who will be operating the flight for so many people saying as TUI 763 is in use today and I can't see a gap in the schedule to send one.
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Old 26th May 2022, 09:12
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Originally Posted by Mark J Bowcock View Post
Cape Verde has just been delayed till tomorrow! They are transferring passengers to hotels! But nothing been said to us lot who have been here since 2am.
Today's rescheduled Cape Verde is showing cancelled on FR24. I take it the 763 is still tech?
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Old 26th May 2022, 09:28
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Originally Posted by SJL26779 View Post
Today's rescheduled Cape Verde is showing cancelled on FR24. I take it the 763 is still tech?
Haven’t they already gone down to Birmingham by coach?
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Old 26th May 2022, 09:30
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Originally Posted by SJL26779 View Post
Wonder who will be operating the flight for so many people saying as TUI 763 is in use today and I can't see a gap in the schedule to send one.
Good question! There are around 325 of us, no info on if they are splitting flights, just that we are all getting picked up at midnight and taken to Malaga airport.
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Old 26th May 2022, 09:32
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Originally Posted by MANFAN View Post
No I’m in Malaga now, we are going to Malaga airport by coach at midnight tonight local time. We should have flown back to Manchester at 11.10am local time yesterday (Wednesday). Now due to arrive at 6.30am tomorrow morning (Friday). Absolute mess, apart from the nice hotel!
I appreciate not everyone is a financial position to buy their own tickets and find their own way home, but just looking on Ryanair website they have a Malaga to Liverpool flight this afternoon at 16.55 for 73 Euros which is around £60, unfortunately the Manchester departure this afternoon is over 360 Euros.
If you live south of Manchester, East Midlands and Birmingham airports have Ryanair departures around 9pm tonight for around 50 Euros.

Jet2 also have flights for around 50 Euros to Leeds Bradford at 8.35pm.

Im sure airlines have to refund reasonable travel costs if they cannot offer an acceptable alternative to get you home, in a timely manner.
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Old 26th May 2022, 09:39
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Originally Posted by MANFAN View Post
Haven’t they already gone down to Birmingham by coach?
I think they were still in the hotel in Manchester
this morning!
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Old 26th May 2022, 09:44
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Originally Posted by gdiddy View Post
I appreciate not everyone is a financial position to buy their own tickets and find their own way home, but just looking on Ryanair website they have a Malaga to Liverpool flight this afternoon at 16.55 for 73 Euros which is around £60, unfortunately the Manchester departure this afternoon is over 360 Euros.
If you live south of Manchester, East Midlands and Birmingham airports have Ryanair departures around 9pm tonight for around 50 Euros.

Jet2 also have flights for around 50 Euros to Leeds Bradford at 8.35pm.

Im sure airlines have to refund reasonable travel costs if they cannot offer an acceptable alternative to get you home, in a timely manner.
OK so in regards to myself I have been cancelled off the delayed Malaga flight from
yesterday that app is operating later tonight. As it’s a smaller aircraft operating the flight today and as I only booked flight only they have taken me off it as there’s not enough seats. My question is that I have now lost out on non refundable hotels for the next few days and a flight back on EasyJet that I can change but at a cost to me of over £100. Are they allowed just to take me off a flight and shouldn’t they have given me an alternative. Im quite livid tbh. I have filled in the EU261 claim but that is for the flight delay and
not for everything else I’ve booked. I have travel Insurance but why should I claim on that when there’s an excess to pay. Sorry for the long text but it’s well out of order what they have done!
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Old 26th May 2022, 09:48
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Originally Posted by Mark J Bowcock View Post
OK so in regards to myself I have been cancelled off the delayed Malaga flight from
yesterday that app is operating later tonight. As it’s a smaller aircraft operating the flight today and as I only booked flight only they have taken me off it as there’s not enough seats. My question is that I have now lost out on non refundable hotels for the next few days and a flight back on EasyJet that I can change but at a cost to me of over £100. Are they allowed just to take me off a flight and shouldn’t they have given me an alternative. Im quite livid tbh. I have filled in the EU261 claim but that is for the flight delay and
not for everything else I’ve booked. I have travel Insurance but why should I claim on that when there’s an excess to pay. Sorry for the long text but it’s well out of order what they have done!
Have TUI allocated an aircraft for this flight?
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Old 26th May 2022, 09:51
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Originally Posted by MANFAN View Post
Have TUI allocated an aircraft for this flight?
I don’t know tbh. All I was told from another passenger on the flight this morning is that it’s leaving at 11.30 tonight. I’ve had an email off TUI saying it’s a smaller aircraft and I have been cancelled . People are not happy tbh as that quite a late departure to get into Malaga in the early hours!
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Old 26th May 2022, 09:53
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Originally Posted by MANFAN View Post
Have TUI allocated an aircraft for this flight?
Dear Mr Bowcock, We’re really sorry about the delay to your flight today. Due to a technical issue with the aircraft, we’ve had to arrange for an alternative aircraft to operate the flight tomorrow. The new aircraft is smaller than originally planned and we therefore have less seats available which means we’ve had to cancel your flight only booking.

We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.

https://www.tui.co.uk/destinations/c.../flight-delays

and tbh there was a 787 parked up at Manchester all day yesterday ! So why didn’t they use that?
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Old 26th May 2022, 10:18
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Does there have to be a stated policy for UK operators for who gets bumped in the event of overbooking/insufficient seats ? Does this have to be in their AOC ? I am aware that USA carriers have to have such a public policy, and indeed display it, for the order in which they drop off involuntary overbookings, to avoid any claim of discrimination. I can't see the CAA would sign off on "holiday bookings are prioritised over seat only bookings", and I doubt that is in the Conditions of Contract in those terms either.
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Old 26th May 2022, 10:43
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Originally Posted by Mark J Bowcock View Post
Dear Mr Bowcock, We’re really sorry about the delay to your flight today. Due to a technical issue with the aircraft, we’ve had to arrange for an alternative aircraft to operate the flight tomorrow. The new aircraft is smaller than originally planned and we therefore have less seats available which means we’ve had to cancel your flight only booking.

We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.

https://www.tui.co.uk/destinations/c.../flight-delays

and tbh there was a 787 parked up at Manchester all day yesterday ! So why didn’t they use that?
I was under the impression they had to book you on to the next available flight, even if that means flying with a different operator.

https://www.citizensadvice.org.uk/co...-or-cancelled/


https://www.caa.co.uk/passengers/res...nied-boarding/
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Old 26th May 2022, 11:33
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What staggers me is that the national media has not caught on to the absolute shambles of a TUI operation at the moment. The experience of MANFAN and Mr. Bowcock are totally unacceptable, and cannot be blamed on Covid, lack of staff, factors outside of our control or any such other fatuous reasons. If that were the case then the likes of Jet2 and Ryanair would be finding themselves in a similar mess, which, by the look of things they are not. it appears on the face of it to be total incompetence from planning and management, and I'm not thinking of day to day management but decisions made several steps up the pay grade scale.

Someone mentioned further up-thread that some of the delay situation put the absolute mess that was the Channel Airways operations for Lyons Tours on ex Olympic Comets back in the late 70s or early 80s into the proverbial cocked hat. TUI simply cannot treat customers in this way.

It appears to me that TUI have been flogging holidays for the past few months with no idea how they were going to move them, which were that to be the case, would be verging on taking money under false pretences.

I have, by the way, no axe to grind, I'm not working for TUI or a competitor, and haven't the misfortune to have a booking with TUI this year - and probably won't in the future. I feel for the staff both of TUI and their handling agents for flack they are almost certainly having to face on a day by day basis.
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Old 26th May 2022, 11:46
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Originally Posted by ATNotts View Post
What staggers me is that the national media has not caught on to the absolute shambles of a TUI operation at the moment. The experience of MANFAN and Mr. Bowcock are totally unacceptable, and cannot be blamed on Covid, lack of staff, factors outside of our control or any such other fatuous reasons. If that were the case then the likes of Jet2 and Ryanair would be finding themselves in a similar mess, which, by the look of things they are not. it appears on the face of it to be total incompetence from planning and management, and I'm not thinking of day to day management but decisions made several steps up the pay grade scale.

Someone mentioned further up-thread that some of the delay situation put the absolute mess that was the Channel Airways operations for Lyons Tours on ex Olympic Comets back in the late 70s or early 80s into the proverbial cocked hat. TUI simply cannot treat customers in this way.

It appears to me that TUI have been flogging holidays for the past few months with no idea how they were going to move them, which were that to be the case, would be verging on taking money under false pretences.

I have, by the way, no axe to grind, I'm not working for TUI or a competitor, and haven't the misfortune to have a booking with TUI this year - and probably won't in the future. I feel for the staff both of TUI and their handling agents for flack they are almost certainly having to face on a day by day basis.
Channel went bust in 1972. Always good to get your facts straight.

If that were the case then the likes of Jet2 and Ryanair would be finding themselves in a similar mess
If we are comparing apples and oranges - look at Gatwicks arrivals today.
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Old 26th May 2022, 11:57
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TUI are far from the worst, it’s just that every single delay is noticed by PPRuNe spotters attached to FR24 all day. ROC10’s entire purpose appears to be finding TUI delays and posting about them, s/he was doing that long before Covid.

Im not sure the “national press” are that interested in a few bad experiences and long delays whilst BA, EZY and Wizz continue to cancel tens of flights on a daily basis and then make no effort to get customers to their destinations, bar putting them on the next flight subject to availability. Maybe time to get some
perspective.

https://www.independent.co.uk/travel...85269.html?amp
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Old 26th May 2022, 12:05
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Originally Posted by SWBKCB View Post
Channel went bust in 1972. Always good to get your facts straight.

If we are comparing apples and oranges - look at Gatwicks arrivals today.
Time plays tricks; however can you deny the current situation with TUI is, at least for some passengers, at least as bad as those of unfortunate Lyons Tours customers in the early 70s? Again, the memory can and does play tricks, but I recall that even Channel didn't have too many multi day delays.

If they did then I stand corrected.
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Old 26th May 2022, 12:16
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I can think of many airlines that have had multi-day delays over the years. At least they are not taking the easy option of mass cancellations.

TUI is a more complex beast than the other airlines you mentioned. Long haul operations and more small base (single a/c in some cases) operations. Are they having a tough time - yes. Is it more than bad luck, who knows but lets keep a sense of perspective. The vast majority of TUI pax are getting away on time.
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