TUI airways-2
Join Date: Jan 2008
Location: UK
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Some of you really need to find other things to do during the a day!
Delays and operational problems occur. The industry is recovering after a difficult two years. TUI is not on its own here.
Delays and operational problems occur. The industry is recovering after a difficult two years. TUI is not on its own here.
Join Date: May 2006
Location: Suffolk, Diss, UK
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Agreed its recovering after the last 2 years and TUI is not on its own. But it is hardly doing any harm if people want to post about delays and operational problems. It's just a forum hardly going to damage TUI. This is an Airline, Airports and Routes section, so people are within their rights to post about it. You can certainly tell who works for TUI on these forums and other airline threads that's for sure.
Join Date: Jan 2020
Location: Leeds
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Agreed its recovering after the last 2 years and TUI is not on its own. But it is hardly doing any harm if people want to post about delays and operational problems. It's just a forum hardly going to damage TUI. This is an Airline, Airports and Routes section, so people are within their rights to post about it. You can certainly tell who works for TUI on these forums and other airline threads that's for sure.
Yes we can see other airlines struggling, Easyjet and Jet2 among others but TUI are having truly awful delays here. People's holidays and flights going days late and sometimes not at all. Communication seems to be lacking and the issues snowballing.
I'm not a TUI basher but I do work in the industry and their on time performance is not the best. They operate a huge program with a modest size fleet, only takes 1 tech aircraft to cause a significant ripple effect. Prime example is the 787 fleet during the winter, the aircraft are utilised to the max on long haul routes and they simply can't recover the delays as the week rolls on. That same issue is spilling over into the summer and is amplified by the problems all airlines are having plus the failings of ACMI partners.
I do hope things improve, it's awful to think some people's first holiday in 2 years will start or end in chaos and its very damaging for the airlines reputation.
Join Date: Jan 2008
Location: UK
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Agreed its recovering after the last 2 years and TUI is not on its own. But it is hardly doing any harm if people want to post about delays and operational problems. It's just a forum hardly going to damage TUI. This is an Airline, Airports and Routes section, so people are within their rights to post about it. You can certainly tell who works for TUI on these forums and other airline threads that's for sure.
Join Date: Apr 2015
Location: UK
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This has been posted by TUI on Facebook in response to customer comments:
”Hi, due to various factors causing delays we felt the impact to customers holiday was too great and took the difficult decision to cancel some flights. A full refund will be given ASAP, we understand how disappointing this is and we do apologies for any inconvenience caused. ^Dan”
Their Facebook/Instagram posts are riddled with people complaining about recent delays or stuck in airports with no info. Also people considering cancelling and switching to Jet2 due to news of their recent performance spreading. I truly hope things improve as this will not help their reputation.
”Hi, due to various factors causing delays we felt the impact to customers holiday was too great and took the difficult decision to cancel some flights. A full refund will be given ASAP, we understand how disappointing this is and we do apologies for any inconvenience caused. ^Dan”
Their Facebook/Instagram posts are riddled with people complaining about recent delays or stuck in airports with no info. Also people considering cancelling and switching to Jet2 due to news of their recent performance spreading. I truly hope things improve as this will not help their reputation.
Join Date: Sep 2004
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Last edited by silverelise; 28th May 2022 at 14:53.
Join Date: Nov 2010
Location: BHX
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Does anyone know what happened to the TOM748 BHX - AYT which was meant to depart at 0600 hours yesterday? It was on the departure board but I cannot find any information on whether it actually took off or not - was it cancelled?
Im due on the same flight this Friday coming and starting to get a little anxious about all these cancellations!
Im due on the same flight this Friday coming and starting to get a little anxious about all these cancellations!
Join Date: Apr 2018
Location: North of Watford Gap
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This from the Guardian today
https://www.theguardian.com/business...m-travel-chaos
We are on the CUN flight on Tuesday morning so keeping my fingers crossed.
https://www.theguardian.com/business...m-travel-chaos
We are on the CUN flight on Tuesday morning so keeping my fingers crossed.
Join Date: Apr 2018
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also SE-RFZ is positioning back to MAN from AMM after maintainance so hopefully that will take some pressure off the system. It was doing MAN-CUN flights before.
Join Date: Apr 2015
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Does anyone know what happened to the TOM748 BHX - AYT which was meant to depart at 0600 hours yesterday? It was on the departure board but I cannot find any information on whether it actually took off or not - was it cancelled?
Im due on the same flight this Friday coming and starting to get a little anxious about all these cancellations!
Im due on the same flight this Friday coming and starting to get a little anxious about all these cancellations!
Join Date: Nov 2010
Location: BHX
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According to FR24, it operated today (26 hours late) from BRS-AYT-BRS. No idea whether this is the same flight but it’s showing under TOM748/9 on FR24. I can only assume they bussed the passengers down to BRS and operated it from/to there the following day. Normally would be an unusually bad situation but far from the worst recently unfortunately.
Join Date: Oct 2005
Location: Leeds, UK & Cork, Ireland
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Im not sure meltdowns are anything particularly new for TOM, right back to the BY days. I seem to remember a TV documentary featuring Britannia and most of the storylines involved delays. I have had the minsfortune to have 2 14 hour delays with TUI (still Thomsonfly back then) on one holiday. Haven't booked a summer package holiday since.
Maybe there is less slack in the system across aircraft/crew and ground staff this year making the problems more widespread across the system.
Maybe there is less slack in the system across aircraft/crew and ground staff this year making the problems more widespread across the system.
Join Date: Oct 2019
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Mrs Hacker works for TUI. She can see how many flights are uncrewed. Lots of them.
I’m lucky that I have left the industry but it reminds me of constant delays and disruption of the charter industry back in the 90’s. The EU 261 bills will only add to the woes of the operators that are in serious amounts of debt courtesy of covid.
I’m lucky that I have left the industry but it reminds me of constant delays and disruption of the charter industry back in the 90’s. The EU 261 bills will only add to the woes of the operators that are in serious amounts of debt courtesy of covid.
Join Date: Nov 2010
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Mrs Hacker works for TUI. She can see how many flights are uncrewed. Lots of them.
I’m lucky that I have left the industry but it reminds me of constant delays and disruption of the charter industry back in the 90’s. The EU 261 bills will only add to the woes of the operators that are in serious amounts of debt courtesy of covid.
I’m lucky that I have left the industry but it reminds me of constant delays and disruption of the charter industry back in the 90’s. The EU 261 bills will only add to the woes of the operators that are in serious amounts of debt courtesy of covid.
The cause of much of charter travel delay and disruption is the resort changeover day concept of the fixed 1 or 2 week break which requires a large number of flights to converge on the destination airport on the same day creating congestion both on the ramp and in the terminal as the flights are timed to arrive in order to deliver passengers to the buses which then head out to the resorts having just brought the inbound passengers from the resorts.
This puts pressure on the airports in terms of check in, baggage handling, security, ramp handling and also ATC both at the airport in terms of parking and runway slots and also en-route. Personally, I think the way ahead is to do away with changeover day altogether and sell more bespoke holidays using the scheduled airlines. (and get rid of the night flights)
This puts pressure on the airports in terms of check in, baggage handling, security, ramp handling and also ATC both at the airport in terms of parking and runway slots and also en-route. Personally, I think the way ahead is to do away with changeover day altogether and sell more bespoke holidays using the scheduled airlines. (and get rid of the night flights)
Join Date: Mar 2008
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Its always been that way though and rarely as bad as this, so I doubt thats the main issue. There are multiple flights per week now to most of the main med destinations making the once per week changeover far less prominent.
This is a case of poor staffing, undercapacity, bad luck and unexpected demand.
This is a case of poor staffing, undercapacity, bad luck and unexpected demand.
