Originally Posted by
Mark J Bowcock
Dear Mr Bowcock, We’re really sorry about the delay to your flight today. Due to a technical issue with the aircraft, we’ve had to arrange for an alternative aircraft to operate the flight tomorrow. The new aircraft is smaller than originally planned and we therefore have less seats available which means we’ve had to cancel your flight only booking.
We’re really sorry for any disappointment and inconvenience caused. We’ve actioned a full refund of the cost paid for your flight and below is a link that you’re able to use to claim compensation. The refund of your flight costs should show in your bank within the next 3-5 working days.
https://www.tui.co.uk/destinations/c.../flight-delays
and tbh there was a 787 parked up at Manchester all day yesterday ! So why didn’t they use that?
I was under the impression they had to book you on to the next available flight, even if that means flying with a different operator.
https://www.citizensadvice.org.uk/co...-or-cancelled/
https://www.caa.co.uk/passengers/res...nied-boarding/