DUBLIN - 2

[AerRyan]

BA was also told by ATC that almost everything had gone to Belfast and Shannon is quiet, which in fact turned out to be horitfically wrong. They were number 9 or 10 for SNN and ended up without a stand!

[EI-A330-300]

Should be an announsment due very soon from an existing airline, speculation will become fact!

[ia350]

DFW with American ?

[Una Due Tfc]

Originally Posted by ia350

DFW with American ?

Read the Middle East forum. Can't paste the link on new phone!

[EI-A330-300]

Read the Middle East forum. Can't paste the link on new phone!

So it is, to be clear not a one off service either. On the 9th it will be 4 years since EK began so one would expect the announcement then but EK staff didn't spill the exact date just early in the new year. Could be May rather than March though.

[mik3bravo]

What the hell is going on with EIDW ground handling services lately.

Flew City other day, had 3 go-arounds on 28 (extremely bumpy flight btw) hats off to P1 for battling gusts and windsheer.

Anyways, get to stand and 15 minute delayed disembarking whilst Swisport decided to take their thumbs from their ass!

Seriously though, how bloody difficult is it to have the stairs and ground crew on stand on time especially knowing of inbound delayed in the go-around circuit.

P1 was very apologetic but reckon despatcher got both barrels!

Same also happened to me with past fortnight on CityFlyer, Swissport dropped the ball again with 10 min flustering around looking for steps.
That BA was a couple of mins ahead of schedule on arrival only to waste it with poor ability to get pax off a/c promptly.

Does anybody know what the hell is going on with Swissport at EIDW?

[mik3bravo]

Actually just on that Swissport topic for a sec, when's the ground handling tender contract for retender?

[benjyyy]

Originally Posted by mik3bravo

What the hell is going on with EIDW ground handling services lately.

Flew City other day, had 3 go-arounds on 28 (extremely bumpy flight btw) hats off to P1 for battling gusts and windsheer.

Anyways, get to stand and 15 minute delayed disembarking whilst Swisport decided to take their thumbs from their ass!

Seriously though, how bloody difficult is it to have the stairs and ground crew on stand on time especially knowing of inbound delayed in the go-around circuit.

P1 was very apologetic but reckon despatcher got both barrels!

Same also happened to me with past fortnight on CityFlyer, Swissport dropped the ball again with 10 min flustering around looking for steps.
That BA was a couple of mins ahead of schedule on arrival only to waste it with poor ability to get pax off a/c promptly.

Does anybody know what the hell is going on with Swissport at EIDW?

You sure this had nothing to do with the tricky weather conditions? I know there was a similar problem at BFS a few days ago

http://www.bbc.co.uk/news/uk-northern-ireland-35195651#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa

[SWBKCB]

whilst Swissport decided to take their thumbs from their ass!

Yes - with the cushy contracts the airline hand out, you'd have thought they'd have plenty of staff and equipment hanging around to cope with any eventuality! After all, you get what you pay for...

[mik3bravo]

Originally Posted by benjyyy

You sure this had nothing to do with the tricky weather conditions? I know there was a similar problem at BFS a few days ago

http://www.bbc.co.uk/news/uk-northern-ireland-35195651#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa

No this is the normal performance levels from Swiss. I use Dublin regularly each week, they are consistently under performing in having steps at the RMP and waiting whilst a/c marshalled onto stand. The wx of late has nothing to do with it, they're constantly late with steps on BA and City flights. Rarely will they rock up with forward and aft steps either. It's predominately one set of steps and 9 times out of 10 a good few minutes late showing up with steps (tends to be 10 minutes but worst was 17 minutes - P1 was doing his nut and being very apologetic to pax).

It just is not good enough and eats into people's valuable schedules. Pax just want to disembark fast without fuss and these ridiculous delays are unacceptable. I travel extensively but can tell you hands down Dublin airport are artrocious with this compared to other airports.

[dmcna]

Ground crew are withdrawn if the wind speed exceeds certain limits. Different ground handling operators work to different limits. Simple as

[AerRyan]

Originally Posted by dmcna

Ground crew are withdrawn if the wind speed exceeds certain limits. Different ground handling operators work to different limits. Simple as

Simple as actually reading the post above you. The OP stated its a long-term issue, not just something that happened on one occasion.

[SecondDog]

If the handling agents struggle, it is because the airline has used the economic crisis to drive down costs and handlers have cut the costs by reducing staff. It is not rocket science. Plus the moaner above who is too impatient fails to realise that he was delayed getting landed, and while the circumstances were not his or anyone's fault, it still probably put him to the back of the queue for handling as the crew went to handle someone else instead as there isn't a crew waiting for each aircraft. If DUB has issues repeatedly, it is because they are so busy but the issue can only be addressed by the airlines if standards are not met but because they are getting their handling so cheap, they will be very proactive in apologising to the customers but not changing anything in the background. Simple economics folks, nothing changes until something major happens that cannot be defended....

[EI-A330-300]

What the hell is going on with EIDW ground handling services lately.

Flew City other day, had 3 go-arounds on 28 (extremely bumpy flight btw) hats off to P1 for battling gusts and windsheer.

Anyways, get to stand and 15 minute delayed disembarking whilst Swisport decided to take their thumbs from their ass!

Seriously though, how bloody difficult is it to have the stairs and ground crew on stand on time especially knowing of inbound delayed in the go-around circuit.

P1 was very apologetic but reckon despatcher got both barrels!

Same also happened to me with past fortnight on CityFlyer, Swissport dropped the ball again with 10 min flustering around looking for steps.
That BA was a couple of mins ahead of schedule on arrival only to waste it with poor ability to get pax off a/c promptly.

Does anybody know what the hell is going on with Swissport at EIDW?

Do you believe your were the only go around on your recent trip, perhaps there was many flights which had go arounds and as a result schedules were impacted and handling was impacted.

As for 10 minute waits, it's like crying over split milk, it's not long at all. Anyway as you say you were also early so take those minutes off and come back with the wait time.

Actually just on that Swissport topic for a sec, when's the ground handling tender contract for retender?

Relevant why? There is not tender system in place, handlers are free to apply for a licence to operate and if granted can renew when its up.

No this is the normal performance levels from Swiss. I use Dublin regularly each week, they are consistently under performing in having steps at the RMP and waiting whilst a/c marshalled onto stand. The wx of late has nothing to do with it, they're constantly late with steps on BA and City flights. Rarely will they rock up with forward and aft steps either. It's predominately one set of steps and 9 times out of 10 a good few minutes late showing up with steps (tends to be 10 minutes but worst was 17 minutes - P1 was doing his nut and being very apologetic to pax).

It just is not good enough and eats into people's valuable schedules. Pax just want to disembark fast without fuss and these ridiculous delays are unacceptable. I travel extensively but can tell you hands down Dublin airport are artrocious with this compared to other airports.

For a regular traveler, 10 minutes is not excessive if you look closer to home. How about take it up with the airlines? or even the station manage at DUB?

[Jamie2k9]

Delta

Delta have adjusted aircraft planned for summer 2016, with ATL returning to 330.

ATL - 08.15/10.15 - A333 - 5 April-28 October, 763 short period before/after
JFK - 09.50/11.50 - A333 - Year Round excl 26 March-3 May

[mik3bravo]

Regarding above few posts. Typical Iaissez-faire mentality.

Look it's this bloody simple for those who fail to compute! Get the steps to aircraft on stand on time. What part of that can you lot not grasp? For the record we were No.2 in the sequence.

I said it before and I'll say it again, ground handing from SP is bad at Dublin.

It's not a moan btw it's fact. Now play the ball not man if you can grasp that concept. As I said, laissez-faire so called 'service'. Pathetic is the word I would use. Speak to the City and BA sky jocks and you'll get far more colourful description.

[SecondDog]

Originally Posted by mik3bravo

Regarding above few posts. Typical Iaissez-faire mentality.

Look it's this bloody simple for those who fail to compute! Get the steps to aircraft on stand on time. What part of that can you lot not grasp? For the record we were No.2 in the sequence.

I said it before and I'll say it again, ground handing from SP is bad at Dublin.

It's not a moan btw it's fact. Now play the ball not man if you can grasp that concept. As I said, laissez-faire so called 'service'. Pathetic is the word I would use. Speak to the City and BA sky jocks and you'll get far more colourful description.

It is a moan because you are complaining and that is what a moan is. Using a different language to describe other people's take on the same situation doesn't mean it is us who 'don't compute'. Perhaps the fact that you still think the simple 'get the steps to the aircraft on time' is a clear indication of whether the handler has hit their overall standard of service, means that you lack the depth of vision to understand what the rest of us have said, there is more to it than that. I also repeat that the fact that pilots are grumping doesn't neccessarily mean anything to the airline management in the grand cost benefit analysis that they work to. I also repeat that if the handler isn't up to scratch then the airline will only do something when the costs start to outweigh the benefits. This is an industry wide situation for any airline that doesn't self handle so why you think DUB is the epicentre seems to make clear that you are just expecting legacy service from lower cost providers. It is not laissez-faire attitude to service, more like a realistic expectation of the recent ultra-capitalistic approach to service in the aviation industry since the advent of low cost operators.

[Una Due Tfc]

I'm surprised EI don't ground handle BA and CFE in DUB

[Skipness One Foxtrot]

A ten minute wait for steps is an incredibly poor customer experience and, I would imagine, against any contractual SLA. It's not a minor issue, it's Ground Handling 1-01. Now I get that the airlines have them by the balls, but let's not minimise what is a basic lapse of what they're paid to do.

Btw it's not restricted to third party handling as BA would be the case in point in the T4 days at LHR.

[AerRyan]

Second Dog

Its not as simple as "You pay us less and we don't have to do what we are asked". Its simple, in this country at least, a company must fulfil its contractual obligations. Put wherever spin on that you like, but at the end of the day that's the law and that's what eventually wins out.