What the hell is going on with EIDW ground handling services lately.
Flew City other day, had 3 go-arounds on 28 (extremely bumpy flight btw) hats off to P1 for battling gusts and windsheer.
Anyways, get to stand and 15 minute delayed disembarking whilst Swisport decided to take their thumbs from their ass!
Seriously though, how bloody difficult is it to have the stairs and ground crew on stand on time especially knowing of inbound delayed in the go-around circuit.
P1 was very apologetic but reckon despatcher got both barrels!
Same also happened to me with past fortnight on CityFlyer, Swissport dropped the ball again with 10 min flustering around looking for steps.
That BA was a couple of mins ahead of schedule on arrival only to waste it with poor ability to get pax off a/c promptly.
Does anybody know what the hell is going on with Swissport at EIDW?
Do you believe your were the only go around on your recent trip, perhaps there was many flights which had go arounds and as a result schedules were impacted and handling was impacted.
As for 10 minute waits, it's like crying over split milk, it's not long at all. Anyway as you say you were also early so take those minutes off and come back with the wait time.
Actually just on that Swissport topic for a sec, when's the ground handling tender contract for retender?
Relevant why? There is not tender system in place, handlers are free to apply for a licence to operate and if granted can renew when its up.
No this is the normal performance levels from Swiss. I use Dublin regularly each week, they are consistently under performing in having steps at the RMP and waiting whilst a/c marshalled onto stand. The wx of late has nothing to do with it, they're constantly late with steps on BA and City flights. Rarely will they rock up with forward and aft steps either. It's predominately one set of steps and 9 times out of 10 a good few minutes late showing up with steps (tends to be 10 minutes but worst was 17 minutes - P1 was doing his nut and being very apologetic to pax).
It just is not good enough and eats into people's valuable schedules. Pax just want to disembark fast without fuss and these ridiculous delays are unacceptable. I travel extensively but can tell you hands down Dublin airport are artrocious with this compared to other airports.
For a regular traveler, 10 minutes is not excessive if you look closer to home. How about take it up with the airlines? or even the station manage at DUB?