FlyBE - 5
Join Date: Mar 2006
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If pax are frustrated with the lies that BE tell them imagine how the crew fell. We are repeatedly lied to my management, the downfall in BE is the lack of communication. The left arm has not got a clue what the right arm in doing, and to top it off it's teenagers pulling the strings.
Join Date: Jun 2005
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Try [email protected] It worked for me when I emailed a certain "chief commercial officer" with a complaint I had.
Join Date: Aug 2007
Location: Devon
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Mr French is rarely fixed at one place and therefore does not have as much access to email as other staff.
Any complaints should go to [email protected]
dustybin - With respect, if you don't like it at Flybe you do not have to stay. Nobody is forcing you to.
And I agree with what was earlier said - it seems that the few delays that are experienced are highlighted out of the 500 odd daily flights offered. It is so pathetic its simply unbelievable.
I am sure that if people actually wasted the time to detail every single delay by every airline ops UK the truth would come out about all the airlines from low cost to full service carriers.
Any complaints should go to [email protected]
dustybin - With respect, if you don't like it at Flybe you do not have to stay. Nobody is forcing you to.
And I agree with what was earlier said - it seems that the few delays that are experienced are highlighted out of the 500 odd daily flights offered. It is so pathetic its simply unbelievable.
I am sure that if people actually wasted the time to detail every single delay by every airline ops UK the truth would come out about all the airlines from low cost to full service carriers.
Join Date: Mar 2007
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ADC
Well how interesting - I believe dustybin is an original flybe employee not one of these ex bac lot who should be soooooo grateful that flybe GAVE them a job - now it seems anyone who expresses a negative comment is told where the door is!!
I know many ex bac and flybe crew who have worked bloody hard for a permenant contract, promotion, part-time contracts, whatever, so please tell me why they are not entitled to pass opinion or comment on the chaos that can be flybe or feel angry and unhappy about the poor opinion that management seem to have of crew!
As I have said before I do know where the door is and when it suits me I will use it until then I feel entitled to post my opinions about flybe be them good or bad.
As for 'Mr French' being 'rarely fixed at one place' I know where I'd like to 'fix him'
I know many ex bac and flybe crew who have worked bloody hard for a permenant contract, promotion, part-time contracts, whatever, so please tell me why they are not entitled to pass opinion or comment on the chaos that can be flybe or feel angry and unhappy about the poor opinion that management seem to have of crew!
As I have said before I do know where the door is and when it suits me I will use it until then I feel entitled to post my opinions about flybe be them good or bad.
As for 'Mr French' being 'rarely fixed at one place' I know where I'd like to 'fix him'
Join Date: Dec 2005
Location: Isle of Man
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Two points for you ADC2604
Firstly I have sent complaints to the email address you indicate. I have received a computer generated acknowledgements with the usual "your message is important to us" puff. I have yet to receive a human generated response.
Second you might care to read today's Isle of Man Examiner in which it is reported that the Isle of Man Council of Ministers (our Governement if you are not familiar with the term) met with Messers French, Rutter and Strong and told them in no uncertain terms that the standard of service they had so far given the Isle of Man was unacceptable. The paper even repeated this in its editorial. Promises were made, etc.
I realise you and others are pro FlyBe. Fine. But please at least recognise that there are shortcomings. Big ones.
BTW the current FlyBe advert in the local rag refers to lounge availibility for FlyBe Economy Plus at "all airports". Nope. Per the website not here in the IoM. Can't you even get the basics right?
Firstly I have sent complaints to the email address you indicate. I have received a computer generated acknowledgements with the usual "your message is important to us" puff. I have yet to receive a human generated response.
Second you might care to read today's Isle of Man Examiner in which it is reported that the Isle of Man Council of Ministers (our Governement if you are not familiar with the term) met with Messers French, Rutter and Strong and told them in no uncertain terms that the standard of service they had so far given the Isle of Man was unacceptable. The paper even repeated this in its editorial. Promises were made, etc.
I realise you and others are pro FlyBe. Fine. But please at least recognise that there are shortcomings. Big ones.
BTW the current FlyBe advert in the local rag refers to lounge availibility for FlyBe Economy Plus at "all airports". Nope. Per the website not here in the IoM. Can't you even get the basics right?
Join Date: Mar 2007
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I am fairly sure that sometime during the meeting Messers French etc referred to the problems inherited from BA and the poor attitude of crew blah blah blah.......
just like they did when they went to Belfast to explain the poor service
just like they did when they went to Belfast to explain the poor service
Join Date: Dec 2005
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If they did then they'd get short shrift - this is a small island. I and I'm sure the Council of Ministers know many of the locally based crews on first name terms. That is also why incorrect messages from the PR people and those from ops to the crews to pass on to the pax are so laughable.
Join Date: Sep 2006
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DOLLYDAYDREAM- as your location points out you are a flybe free zone, so really what are you doing here posting on this flybe forum,all you are doing here is winding the situation up . you obviously have issues and i realize everyone is entitled to thier opinion but lets deal in facts and not just heresay!!! being "fairly sure" isnt good enough i'm afraid!!! HAVEN'T A CLUE- yes some of us are pro flybe and thats because its our jobs and it pays the bills . some really do enjoy our jobs ,yes it could be better but we are trying to pull in the same direction- to make it better for us and our passengers but everyone gets things wrong sometimes !! try finding an airline that doesn't!! but every time the smallest thing happens then people like you two stir things up which really psses me off!! sorry for our human failings!!!! do you feel better now???????
sses me off!! sorry for our human failings!!!! do you feel better now???????
Join Date: Mar 2007
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The 'flybefree zone' is wishful thinking I suppose. Unfortunately, and if you had read my post properly rather than leap to defend flybe, you would see that I do infact work for them, I too have bills to pay and prior to the aquisition I absolutely loved my job and found it a pleasure to go to work. I now just enjoy it, mainly because I work with a group of professional people who really try and make the best of things and do a good job in sometimes difficult circumstances. I don't feel I have the same back up, I don't feel pax are getting a good deal and I have certainly noticed a change in pax attitudes towards crew. Yes, all employment has its problems but I feel we have more than our fair share at the moment. I am not trying to stir things up - merely expressing my opinion - I don't know what job you actually do but I would say certainly on a day to day basis we certainly do have a touch more than 'the smallest thing' happen.
Grow up and accept not everyone is wearing your rose tinted glasses!
Grow up and accept not everyone is wearing your rose tinted glasses!
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Dolly, I'm trying to empathise with your situation but am finding it difficult as some of your comments appear contradictory.
No, it's not wishful thinking. There are other opportunities out there, there always is. The only thing is whether it is better or worse than you already have. If it is better, why have you not left Flybe for pastures new?. If it is worse.... then Flybe cannot be that bad afterall if you stay?
Could this be as a result in the changing attitudes of crew towards their work? (ie) an unhappiness?
Whilst I attempt to sympathise with the fact that all crews from BACon joining Flybe have experienced considerable upheaval, I cannot and do not understand how you could have been happy working for a company that was losing sooo much money? How is that employment ever going to be sustainable? Prior to Flybe, from Manx to BACitiExpress to BAConnect, employees lived a life or minimising job security.
Please don't take this the wrong way, but for anyone who has been at Flybe in the earlier days as Jersey European/British European and is still with them now, they have already been there when British European was on it's knees and this is why some will find it difficult to understand your comments.
Back then, unless everyone had pulled together Flybe would not be here today and would have gone the same way as BACon. I guess there is a different mentality grown out of experiences. Neither is necessarily right or wrong, they are just 'out of sorts' with the current situation. There can be no immediate return to the 'old days' as those days were unsustainable, but a successful Flybe will bring about better pay and conditions that can be given based on sound financial success. That is the only way things can improve and you would need to join that thinking to make the difference for yourself.
The 'flybefree zone' is wishful thinking I suppose
I have certainly noticed a change in pax attitudes towards crew
Whilst I attempt to sympathise with the fact that all crews from BACon joining Flybe have experienced considerable upheaval, I cannot and do not understand how you could have been happy working for a company that was losing sooo much money? How is that employment ever going to be sustainable? Prior to Flybe, from Manx to BACitiExpress to BAConnect, employees lived a life or minimising job security.
Please don't take this the wrong way, but for anyone who has been at Flybe in the earlier days as Jersey European/British European and is still with them now, they have already been there when British European was on it's knees and this is why some will find it difficult to understand your comments.
Back then, unless everyone had pulled together Flybe would not be here today and would have gone the same way as BACon. I guess there is a different mentality grown out of experiences. Neither is necessarily right or wrong, they are just 'out of sorts' with the current situation. There can be no immediate return to the 'old days' as those days were unsustainable, but a successful Flybe will bring about better pay and conditions that can be given based on sound financial success. That is the only way things can improve and you would need to join that thinking to make the difference for yourself.
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jobsagoodun
I can understand why you find my post contradictory!
My wishful thinking comment was flippant and meant to be mildly amusing - as I have said many times I do know where the door is and I will use it when I am ready. As you must be aware in this industry, particularly in the regions, a permenant contract can be difficult to come by and bills have to be paid!
Yes, we were very happy working for BAC, yes we did moan about things and all but the seriously deluded were aware that Connect was a company that had been set up in order to sell. We were happy because we knew when we got a roster, on the whole it stayed, we knew what time we finished work, we were able to bid for days off and more often than not have them granted, we had accessible management and crew support. When something did go wrong we were allowed a bit of initiative - service recovery etc etc.
I have stayed with Flybe because it suits me and I would sincerely like to see things improve, I am professional and I always give 100% to my job as do 99.9% of the people I work with. The change in passenger attitude is, in my opinion, due to the fact that they are paying higher prices for a lesser product - don't forget a lot of MAN customers have flown these routes for years with BA under its many guises.
My original post was actually to comment on the fact that one of the original Flybe crew, after having expressed a negative opinion, was also being told 'where the door was'!
Flybe have lost a huge amount of good, experienced crew I think it is a shame that they have not looked into why this is happening and even more of a shame that they appear not to care.
My wishful thinking comment was flippant and meant to be mildly amusing - as I have said many times I do know where the door is and I will use it when I am ready. As you must be aware in this industry, particularly in the regions, a permenant contract can be difficult to come by and bills have to be paid!
Yes, we were very happy working for BAC, yes we did moan about things and all but the seriously deluded were aware that Connect was a company that had been set up in order to sell. We were happy because we knew when we got a roster, on the whole it stayed, we knew what time we finished work, we were able to bid for days off and more often than not have them granted, we had accessible management and crew support. When something did go wrong we were allowed a bit of initiative - service recovery etc etc.
I have stayed with Flybe because it suits me and I would sincerely like to see things improve, I am professional and I always give 100% to my job as do 99.9% of the people I work with. The change in passenger attitude is, in my opinion, due to the fact that they are paying higher prices for a lesser product - don't forget a lot of MAN customers have flown these routes for years with BA under its many guises.
My original post was actually to comment on the fact that one of the original Flybe crew, after having expressed a negative opinion, was also being told 'where the door was'!
Flybe have lost a huge amount of good, experienced crew I think it is a shame that they have not looked into why this is happening and even more of a shame that they appear not to care.
Join Date: Sep 2006
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DOLLYDAYDREAM- i have just read your post and cant really believe what i am reading. you work for flybe yet you still slag them off!! time for a change me thinks, i am one of the ones who worked for jersey european and british european and know that if you want to keep your job during the difficult times then as JobsaGoodun says you pull together, so as regards me growing up , i think i did then!!!!! As for "accept not everyone is wearing your rose tinted glasses" ,well if i had a pound for everytime one of the ex-BA contingent said that then i would be far far away posting this!!!! join us and try to secure our future jobs but if not then you know what to do!!!! would be a shame to see someone else go but you are replaceable!
Join Date: Mar 2007
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Ever heard the phrase 'constructive critiscm'! and anyway why shouldn't I 'slag them off' as you so delicately put it? I reckon I and anyone else who invests a huge amount of one's life in them have earned the right to pass an opinion. It certainly doesn't mean I do my job any differently or with any less conmmittment.
And as for having a pound or two........I guess I would be retiring with you if I had one for everytime someone has told ex BAC where the door is!!!
And as for having a pound or two........I guess I would be retiring with you if I had one for everytime someone has told ex BAC where the door is!!!
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what you have got to remember is that this isnt BA. yes you did things differently and presumably are set in your ways but please do accept that Flybe does seem to work, we all know things could be better but we have at the moment got to work together to ensure our futures!! the merger was a massive undertaking and some of the departments werent really ready to cope but i have seen improvement and we will get there. nobody is ever 100% happy at work but like we both agr
ee we need the employment to pay the bills, so lets try to work as one! it will make it so much easier
ee we need the employment to pay the bills, so lets try to work as one! it will make it so much easier
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I am fully aware that this is not BA and I am glad you agree that no-one is 100% happy at work.....and as for some depts not being ready just how much time did they/do they need?
A great philosopher once said 'If you find a job you llove then it's not work'
I am sure this is becoming very boring for other people to read so to summarize..
no, I don't like Flybe,
yes, I will continue to give 100% and remain professional
no, I personally haven't seen much improvement at my base but I will continue to be hopeful
yes, I retain the right to be critical
and I am aware that it is not just ex BAC crew who are critical!
Just out of curiosity embraernotworthy could I ask in what capacity you are employed with Flybe?
Anotherspaceman - management are still 'physically' accesible but have no real authority and crew support were recently given 90 days notice although I believe they will be invited to apply for 3 jobs, what role I am not sure!
Anyone else want to nit pick?
A great philosopher once said 'If you find a job you llove then it's not work'
I am sure this is becoming very boring for other people to read so to summarize..
no, I don't like Flybe,
yes, I will continue to give 100% and remain professional
no, I personally haven't seen much improvement at my base but I will continue to be hopeful
yes, I retain the right to be critical
and I am aware that it is not just ex BAC crew who are critical!
Just out of curiosity embraernotworthy could I ask in what capacity you are employed with Flybe?
Anotherspaceman - management are still 'physically' accesible but have no real authority and crew support were recently given 90 days notice although I believe they will be invited to apply for 3 jobs, what role I am not sure!
Anyone else want to nit pick?
Last edited by dollydaydream; 3rd Oct 2007 at 11:19. Reason: To answer anotherspaceman
Join Date: Dec 2006
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Dollydaydream - if its one thing I have noticed about FlyBe staff (you exempt!) its they dont like critisism! If the staff don't listen then what chance does one have that management will? It is clearly bred from within the offices. We all show loyalty to our employers to a certain extent but BEE are not listening to numerous people (alot of the time thier customers!) on how to change!