FlyBE - 5
Join Date: Mar 2006
Location: somewere
Posts: 55
Likes: 0
Received 0 Likes
on
0 Posts
My my my! I point out an area I'm not 100% happy with and my bags have been packed for me and told were the door is
We all agree that not everyone is 100% happy so why bite when someone expresses the area that they think needs improving. I think that if communication between crew, crewing, managers and big wigs was improved then all the other areas would be sorted out. I agree we need to work together and a lot of crew already are to each others benefit and long may it continue
Doesn't matter what job we do we will always have a moan it's human nature and a good stress release, take it as that and don't get worked up about it.
We all agree that not everyone is 100% happy so why bite when someone expresses the area that they think needs improving. I think that if communication between crew, crewing, managers and big wigs was improved then all the other areas would be sorted out. I agree we need to work together and a lot of crew already are to each others benefit and long may it continue Doesn't matter what job we do we will always have a moan it's human nature and a good stress release, take it as that and don't get worked up about it.
Join Date: Sep 2006
Location: devonshire
Posts: 40
Likes: 0
Received 0 Likes
on
0 Posts
true true dustybin! go in , do the hours, then forget about it, is the way we look at it in our dept!!! day 4 cant come quick enough especially when you've got a weekend off!!!!!!
Join Date: Dec 2005
Location: Isle of Man
Posts: 609
Likes: 0
Received 0 Likes
on
0 Posts
embraernotworthy
Sorry mate, but I don't regard the two points I was making as small. Crew being obliged to tell porkies to pax is completely wrong; and if the PR failings continue then the brand will be damaged.
I know a good many FlyBe crew, and I know they're tryng their best to do a good job. And they are - they're just being let down by other parts of the business.
And the reason I didn't respond to you immediately? I was on a FlyBe flight this morning - good service, on time (well almost) and a good pax experience
every time the smallest thing happens then people like you two stir things up which really psses me off!! sorry for our human failings!!!! do you feel better now???????
I know a good many FlyBe crew, and I know they're tryng their best to do a good job. And they are - they're just being let down by other parts of the business.
And the reason I didn't respond to you immediately? I was on a FlyBe flight this morning - good service, on time (well almost) and a good pax experience
Join Date: May 2006
Location: Suffolk, Diss, UK
Age: 50
Posts: 677
Likes: 0
Received 0 Likes
on
0 Posts
Good Flybe experiance
Came back last night from Edinburgh to Norwich, and i have to say the Crew were very nice, the flight was comfortable, flight arrived back 5 mins early, great service, thankyou very much Flybe and the crew, also i must say that my flight out was ontime and the crew were just as nice.
And btw both flights had good load factors
Came back last night from Edinburgh to Norwich, and i have to say the Crew were very nice, the flight was comfortable, flight arrived back 5 mins early, great service, thankyou very much Flybe and the crew, also i must say that my flight out was ontime and the crew were just as nice.
And btw both flights had good load factors
Join Date: Apr 2007
Location: Isle of Man, man
Posts: 31
Likes: 0
Received 0 Likes
on
0 Posts
I have been pondering at a personal level why I dislike Flybe. Apart from the poor reliability that I have experienced in the last few months, I think it comes down to a fundamental change of business offering from a mainstream airline to a LCC, and the lack of choice that has been imposed on IOM travellers.
1. We no longer have a jet servicing ANY route. Despite what they tell you, I believe the Q400 IS noisier and IS slower than the jet. It certainly has less internal luggage space and offers a poorer passenger experience (IMHO).
2. We can no longer interline luggage to intercontinental flights.
3. No longer earn BA tier points.
4. We have to suffer LGW south terminal, which is truly a third world experience.
5. We have to pay extra to book seats and to deposit hold luggage. In the old BA days I would always be allocated "my" seat on the jet as a matter of routine. Now I'm just another SLF.
6. There is no "feel good" factor about being a regular traveller (as compared to being a BA gold card holder)
7. Showing photo ID at the gate for domestic flights- Why??? If it was a government requirement, all airlines would require this, but they dont.
Now a retort to this post might say that these are all standard to the LCC business model - but I never asked for a LCC on "my" route and this is the root cause of my grumble - receiving an inferior service that I was used to for much the same fare, and having no choice about it.
1. We no longer have a jet servicing ANY route. Despite what they tell you, I believe the Q400 IS noisier and IS slower than the jet. It certainly has less internal luggage space and offers a poorer passenger experience (IMHO).
2. We can no longer interline luggage to intercontinental flights.
3. No longer earn BA tier points.
4. We have to suffer LGW south terminal, which is truly a third world experience.
5. We have to pay extra to book seats and to deposit hold luggage. In the old BA days I would always be allocated "my" seat on the jet as a matter of routine. Now I'm just another SLF.
6. There is no "feel good" factor about being a regular traveller (as compared to being a BA gold card holder)
7. Showing photo ID at the gate for domestic flights- Why??? If it was a government requirement, all airlines would require this, but they dont.
Now a retort to this post might say that these are all standard to the LCC business model - but I never asked for a LCC on "my" route and this is the root cause of my grumble - receiving an inferior service that I was used to for much the same fare, and having no choice about it.
Join Date: Sep 2005
Location: earth
Posts: 952
Likes: 0
Received 0 Likes
on
0 Posts
I travelled IOM-LGW last week on the 26th and 27th Sep. Thought the crew were very good, especially Helen.
I am earning Flybe points and BA points at present on my Flybe bookings.
I find that its quicker to get a free flight with Flybe than it was with BA...
I am earning Flybe points and BA points at present on my Flybe bookings.
I find that its quicker to get a free flight with Flybe than it was with BA...
Join Date: May 2002
Location: England
Posts: 247
Likes: 0
Received 0 Likes
on
0 Posts
I think the biggest problem is the perceived lack of respect towards its frontline staff by its staff is the biggest problem.
Particularly changing the whole shift at report for duty resulting in missed dentist appointment, or not been back to pick kids up etc. There is always the added stress of being forced, yes forced to do effectively unpaid overtime /nightstops wich upsets most people. Under BAcon most crews would happily accept overtime not only for the cash but because they were happy to help, compared with now where you regularly see cabin crew in tears and people always trying to unstitch stich ups!
It is not that difficult to make a staff member feel valued, and a happy employee is far more productive! I just wish we could all pull togeather and force a change for the better because it could be such a great place to be, and should be!
And before anyone shouts well you know where the door is! Which I may add is another great way to improve morale, and to bat off making any improvements that may cost a few quid, I said I will give it 12 months to settle before making a decision and six months in I am in the doorway but hoping not to have to go through it.
Particularly changing the whole shift at report for duty resulting in missed dentist appointment, or not been back to pick kids up etc. There is always the added stress of being forced, yes forced to do effectively unpaid overtime /nightstops wich upsets most people. Under BAcon most crews would happily accept overtime not only for the cash but because they were happy to help, compared with now where you regularly see cabin crew in tears and people always trying to unstitch stich ups!
It is not that difficult to make a staff member feel valued, and a happy employee is far more productive! I just wish we could all pull togeather and force a change for the better because it could be such a great place to be, and should be!
And before anyone shouts well you know where the door is! Which I may add is another great way to improve morale, and to bat off making any improvements that may cost a few quid, I said I will give it 12 months to settle before making a decision and six months in I am in the doorway but hoping not to have to go through it.
Join Date: Feb 2007
Location: Sou
Age: 64
Posts: 82
Likes: 0
Received 0 Likes
on
0 Posts
Chica
Don't blame Flybe for being what they are. The reason why you dont have a full service carrier is because BA asset stripped Manx airlines of its 4 LHR slots. You have gone from what you had because BA dumped you. They didn't want you because you are not their core business and because the islanders did not support Bacon but allowed the likes of Euromanx to dilute the routes. A we bit of loyalty and recognition of the reasonable cost of a ticket would have helped. The Q400 is economical to run and Flybe can afford to put them on the routes they do at a profit for what pax are prepared to pay. They are not a jet, but if you do not have enough people wanting to pay for a jet then you don't get one. Slagging of the best chance of a decent airline you have had since Manx will not bring you back a full service one.
Don't blame Flybe for being what they are. The reason why you dont have a full service carrier is because BA asset stripped Manx airlines of its 4 LHR slots. You have gone from what you had because BA dumped you. They didn't want you because you are not their core business and because the islanders did not support Bacon but allowed the likes of Euromanx to dilute the routes. A we bit of loyalty and recognition of the reasonable cost of a ticket would have helped. The Q400 is economical to run and Flybe can afford to put them on the routes they do at a profit for what pax are prepared to pay. They are not a jet, but if you do not have enough people wanting to pay for a jet then you don't get one. Slagging of the best chance of a decent airline you have had since Manx will not bring you back a full service one.
Join Date: Jan 2006
Location: ellan vannin
Posts: 217
Likes: 0
Received 0 Likes
on
0 Posts
How the Manx Government must look on in envy at Jersey.
2 Full service Operators with international connections plus Flybe providing competition and a few LCC and niche carriers as well.
Where did it all go wrong Hovis!
Chica " 2. We can no longer interline luggage to intercontinental flights.".
At the moment you can still through book with BA so in theory you must be able to interline your luggage.
" It certainly has less internal luggage space" : Thats got to be a physical impossibility
Hopefully once Flybe get the local crews all trained and a settled fleet things will get better but as Haven't a clue says what choice do we have
2 Full service Operators with international connections plus Flybe providing competition and a few LCC and niche carriers as well.
Where did it all go wrong Hovis!
Chica " 2. We can no longer interline luggage to intercontinental flights.".
At the moment you can still through book with BA so in theory you must be able to interline your luggage.
" It certainly has less internal luggage space" : Thats got to be a physical impossibility
Hopefully once Flybe get the local crews all trained and a settled fleet things will get better but as Haven't a clue says what choice do we have
Join Date: Mar 2007
Location: uk
Posts: 14
Likes: 0
Received 0 Likes
on
0 Posts
Original Flybe’rs always seemed a bit puzzled when we Rashers don’t seem to be sufficiently grateful that FlyBe bought BACon but under employment law you can’t make people redundant in one part of a group then hire other people in the same role in another part of that group for a period of some years, so if Jim French hadn't come along the Honest Paddy would have had to either have kept the operation going or absorbed us into mainline, which many would have found preferable, and even for people like myself who have never wished work for mainline a bond free A320 rating would have made a very acceptable going away present.
Anyway we did get taken over and while many left a number of us were prepared to give FlyBe a chance, but what I’ve found in the last six months is FlyBes’ rostering is brutal and totally destructive of crews ability to have any quality of life, and while I will acknowledge there are a number of things that FlyBe do better than BACon the quality of life issue is overriding. No doubt ADC and Embraernotworthy will say "if you don’t like it you know where the door is". Well that’s very sound advice which I have now started the process of taking. Of course I am not irreplaceable, but I am an experienced pilot, and that is what FlyBes’ rostering policy is doing; driving away experienced people, and experience is not something you can replace by opening a new box of FOs fresh from Jerez.
Anyway we did get taken over and while many left a number of us were prepared to give FlyBe a chance, but what I’ve found in the last six months is FlyBes’ rostering is brutal and totally destructive of crews ability to have any quality of life, and while I will acknowledge there are a number of things that FlyBe do better than BACon the quality of life issue is overriding. No doubt ADC and Embraernotworthy will say "if you don’t like it you know where the door is". Well that’s very sound advice which I have now started the process of taking. Of course I am not irreplaceable, but I am an experienced pilot, and that is what FlyBes’ rostering policy is doing; driving away experienced people, and experience is not something you can replace by opening a new box of FOs fresh from Jerez.
Join Date: Dec 2006
Location: UK
Posts: 142
Likes: 0
Received 0 Likes
on
0 Posts
To prove a point....
All fares inc taxes (ex CC charge) 1 pax, Oneway. and are like for like.
(BEE from EXT, FR & EZY from BRS, WW from CWL)
Dublin: Flybe - £31.99, Ryanair - £10.00
Nice: Flybe - £92.00, Easyjet - £79.99
Glasgow: Flybe - £31.99, Easyjet - £13.99
Edinburgh: Flybe - £61.99, BMIBaby - £21.94
I havent even been selective! All based on same dates.
EXT's landing fee's are alot cheaper than BRS. I would imagine both Boeing and Airbus' are more expensive than DH-4's, 146 and probably the ERJ's to buy! So why do they charge so much, yet get labelled a LCC? For one thing, as I said in an earlier post - The LCC tag is great when it comes to sweeping customer service issues under the rug!
All fares inc taxes (ex CC charge) 1 pax, Oneway. and are like for like.
(BEE from EXT, FR & EZY from BRS, WW from CWL)
Dublin: Flybe - £31.99, Ryanair - £10.00
Nice: Flybe - £92.00, Easyjet - £79.99
Glasgow: Flybe - £31.99, Easyjet - £13.99
Edinburgh: Flybe - £61.99, BMIBaby - £21.94
I havent even been selective! All based on same dates.
EXT's landing fee's are alot cheaper than BRS. I would imagine both Boeing and Airbus' are more expensive than DH-4's, 146 and probably the ERJ's to buy! So why do they charge so much, yet get labelled a LCC? For one thing, as I said in an earlier post - The LCC tag is great when it comes to sweeping customer service issues under the rug!
Join Date: May 2006
Location: Suffolk, Diss, UK
Age: 50
Posts: 677
Likes: 0
Received 0 Likes
on
0 Posts
i got EXT - EDI (BE) and CWL - EDI (WW) for 3rd of Jan both mornings
BE cost all Incl one way was £31.99
WW cost all Incl one way was £29.94
not much differance on that day is it, just £2
BE cost all Incl one way was £31.99
WW cost all Incl one way was £29.94
not much differance on that day is it, just £2
Join Date: Dec 2006
Location: UK
Posts: 142
Likes: 0
Received 0 Likes
on
0 Posts
All flights were based on random date November 7th except for NCE which was based on 20th October. All times were the nearest equivelant to each other. (eg both afternoon flights).
NickBarnes. That is correct but move it a day either side and the price for BEE goes up. I have worked closely with yield management in the past and know they have to provide the lead in price on atleast one day of the week. It appears that Thursday's the day for EDI.
NickBarnes. That is correct but move it a day either side and the price for BEE goes up. I have worked closely with yield management in the past and know they have to provide the lead in price on atleast one day of the week. It appears that Thursday's the day for EDI.
Join Date: May 2006
Location: Suffolk, Diss, UK
Age: 50
Posts: 677
Likes: 0
Received 0 Likes
on
0 Posts
ah yes i see what you mean
can i ask does anybody think it would be a good idea if Flybe Kept a few EMB-145's for smaller routes which get around 35 or so people on the aircraft? are they more expensive to run?
i always think flybe should get a prop like the Saab 2000 to be used on there lesser demand routes, what do you guys think?
can i ask does anybody think it would be a good idea if Flybe Kept a few EMB-145's for smaller routes which get around 35 or so people on the aircraft? are they more expensive to run?
i always think flybe should get a prop like the Saab 2000 to be used on there lesser demand routes, what do you guys think?