You would be surprised to see how many on line check ins turn up at security with boarding cards that the scanner can't read the bar code. I supose they will now have topay the £40 then. Best make sure you have a good printer!
Well I for one will accept this happening just the once...... after that my choice of airlines will be changed..... I will not tolerate this attitude of ' you paid f&&k all for the ticket then should expect a complete lack of customer care and respect'
I dont think it makes a blind bit of difference if the FR chiefs read any of this forum and they probabably have a good laugh at the frantic posting that occurs following every new notice of intent to take more revenue.
Time for some serious competition ( after this financial mess is cleared up )