Purpose of boarding card 'check' at aircraft door
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rgbrock
May I respectfully suggest that you read posts #11 and 30 and then your brain may stop hurting
For the avoidance of doubt, the problem is not with FQTVs, who know who needs to see the passes and have them ready, but with a combination of
It shouldn't be a problem, but it is.
May I respectfully suggest that you read posts #11 and 30 and then your brain may stop hurting
For the avoidance of doubt, the problem is not with FQTVs, who know who needs to see the passes and have them ready, but with a combination of
- infrequent travellers who don't realise they need to have the passes at hand, put them away and often have trouble retrieving them
- the gate staff for not setting expectations to keep the passes at hand.
It shouldn't be a problem, but it is.
Last edited by Final 3 Greens; 4th Sep 2009 at 14:27.
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@final3greens:
And? Your point being? I understand the content of the two posts you refer to.
I do not understand the large bru-ha-ha over having to show a damn piece of paper.
Or not. If you have it in your damn hand and need to show it, then show it. If you have it in your damn hand and no one asks for it, then don't show it.
Shall I clarify, perhaps?
$ a = boarding_pass_in_hand
$!
$ IF boarding pass asked for
$ THEN
$ show piece of paper
$ stop whining
$ go to assigned seat
$ ENDIF
$!
$ IF boarding pass not asked for
$ THEN
$ don't show piece of paper
$ stop whining anyway
$ go to assigned seat
$ ENDIF
$!
$EXIT
And? Your point being? I understand the content of the two posts you refer to.
I do not understand the large bru-ha-ha over having to show a damn piece of paper.
Or not. If you have it in your damn hand and need to show it, then show it. If you have it in your damn hand and no one asks for it, then don't show it.
Shall I clarify, perhaps?
$ a = boarding_pass_in_hand
$!
$ IF boarding pass asked for
$ THEN
$ show piece of paper
$ stop whining
$ go to assigned seat
$ ENDIF
$!
$ IF boarding pass not asked for
$ THEN
$ don't show piece of paper
$ stop whining anyway
$ go to assigned seat
$ ENDIF
$!
$EXIT
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@jeanyqua
My thoughts exactly. When getting on a train, a bus, a trolley, a tram or even entering a movie theater, one usually shows a ticket. Why should it be any different, at all, for boarding an aircraft?
My thoughts exactly. When getting on a train, a bus, a trolley, a tram or even entering a movie theater, one usually shows a ticket. Why should it be any different, at all, for boarding an aircraft?
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The card game "chase the ace" just came to mind when i was posting.
You stick your chosen card to your forehead with a bit of "spit"
(Tis quite a funny game actually)
Could be a hilarious new trend in a departure lounge...
You stick your chosen card to your forehead with a bit of "spit"
(Tis quite a funny game actually)
Could be a hilarious new trend in a departure lounge...
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rgpbrock
The problem is not the code, it is the lack of an instruction to execute it.
If you don't get, then I give up.
What several very experienced travellers are telling you is that the current system does not work.
We get as fed up as the cabin crew do, waiting behind people searching in bags and clothing.
If you do not inform the infrequent travellers to show their BPs just before boarding, they often will not. Even if you do, you will get some failures due to myriad reasons, but including pre-expectation and poor listening skills.
Go and google Ebbinghaus and look up the memory loss curve.
Without wishing to demean you, I have qualifications up to masters degree level in social psychology subjects and also 20 years experience in organizational development and learning and development.
I don't think you do, or you would understand the validty of posts 11 and 30 and why the system doesn't work.
Now, if you take the time to read posts 11 and 30, then reflect on your question, you might get a valid answer.
The problem is not the code, it is the lack of an instruction to execute it.
If you don't get, then I give up.
What several very experienced travellers are telling you is that the current system does not work.
We get as fed up as the cabin crew do, waiting behind people searching in bags and clothing.
If you do not inform the infrequent travellers to show their BPs just before boarding, they often will not. Even if you do, you will get some failures due to myriad reasons, but including pre-expectation and poor listening skills.
Go and google Ebbinghaus and look up the memory loss curve.
Without wishing to demean you, I have qualifications up to masters degree level in social psychology subjects and also 20 years experience in organizational development and learning and development.
I don't think you do, or you would understand the validty of posts 11 and 30 and why the system doesn't work.
My thoughts exactly. When getting on a train, a bus, a trolley, a tram or even entering a movie theater, one usually shows a ticket. Why should it be any different, at all, for boarding an aircraft?
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I really do feel there are more graceful and less graceful ways of approaching the experience of various crew and staff wanting to see one's boarding pass. I ensure I have my boarding pass (and passport) easily to hand should I be required to show it. If I perceive, from being familiar with the carrier's operating practices or from seeing the experience of the passengers in front of me (which requires some basic observation skills that some people appear not to exhibit on a regular basis), where I will need to show my boarding pass, then I endeavour to have it presented with an orientation and vertical positioning that makes it easiest to inspect for the crewmember who wishes to inspect it.
One knows one has this down pat when the crew don't have time to start asking for the boarding pass before one greets them and they see it held exactly where they can read it.
I do find this rather less stressful than becoming irritated over having to present my boarding pass, or having to search for it while someone waits for me to get my act together.
I do this when going to the cinema, for example, as well.
One knows one has this down pat when the crew don't have time to start asking for the boarding pass before one greets them and they see it held exactly where they can read it.
I do find this rather less stressful than becoming irritated over having to present my boarding pass, or having to search for it while someone waits for me to get my act together.
I do this when going to the cinema, for example, as well.
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Nicolai
It should be that easy, shouldn't it?
But it isn't.
As I said in an earlier post, I have a lot of years working with people in the areas of behaviour.
Having observed the 'difficulties of this process' at first hand for many years, I am inclined to believe that the following list contains some causes (although it is not exhaustive
As to changing the behavioour, one could try one or more of the following
If everybody thought like you (or me) this whole process would run very smoothly, but the reality is far from this.
It seems to me that there are two rational responses to this issue
1 - do something about it - it is a matter of imprioving communications (that most challenging task)
2- accept it is part of human nature, control your blood pressure, remain polite (whilst remembering that no one ever got sent to jail for unshared thoughts)
I wish you were always boarding in front of me, Nicolai
It should be that easy, shouldn't it?
But it isn't.
As I said in an earlier post, I have a lot of years working with people in the areas of behaviour.
Having observed the 'difficulties of this process' at first hand for many years, I am inclined to believe that the following list contains some causes (although it is not exhaustive
- Some people are distracted by the excitement of their holiday/trip and a re not aware of what is happening in their surroundings (that's why they don't notice that the peeps ahead are showing their boarding passes)
- Some people are not very bright
- Some people are selfish, don't listen and don't care
- Some people think that they have shown the pass on passing the gate, so that is the end of the process (especially those used to flying on airlines who don't check twice - this reinforced by the CC on those airlines dismissing attempts to show the pass)
- Most people do not fly regularly enough for the experience to become a routine (learning decay), in contrast to using a bus or a train for example
- A small percentage don't realise that it is mandatory for some airlines to check the BPs, perceive it as bureaucracy and argue
- A small percentage are drunk and these people should not get as far as the aircraft door
As to changing the behavioour, one could try one or more of the following
- Play a continuous loop video at the gate, in a similar way that some airports show videos of 'how to prepare for security, e.g. Luton or Brussels, stating boarding by row number, keep your boarding pass to show at the aircraft door
- Have reminder multiple signs at the gate and in the corridor to the aircraft (but then what do you do for LH/LX etc, as they don't wish to see your pass?)
- Make regular announcements at the gate, before boarding
If everybody thought like you (or me) this whole process would run very smoothly, but the reality is far from this.
It seems to me that there are two rational responses to this issue
1 - do something about it - it is a matter of imprioving communications (that most challenging task)
2- accept it is part of human nature, control your blood pressure, remain polite (whilst remembering that no one ever got sent to jail for unshared thoughts)
I wish you were always boarding in front of me, Nicolai
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Abusing the sky..
And to the dispatcher posting saying "it wasn't gate staff's fault" well... i know it was their fault, you know it was their fault so save it pal
I am in no doubt that it was their fault. However, as has been said, it is a chain of events because the cabin crew missed it too.
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Originally Posted by jeanyqua
The card game "chase the ace" just came to mind when i was posting.
You stick your chosen card to your forehead with a bit of "spit"
(Tis quite a funny game actually)
Could be a hilarious new trend in a departure lounge...
You stick your chosen card to your forehead with a bit of "spit"
(Tis quite a funny game actually)
Could be a hilarious new trend in a departure lounge...
) One warning...try to snatch that boarding card out of my hand and I will snatch it back and read it top to bottom, front to back, whilst smiling inncocently at you! And you'll be amazed at how slowly I can read!
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all this fuss over a piece of paper......honestly! I think there may be more important things in life to worry about, such as the war in Afganistan or the world's financial troubles. If i got this wound up every time a dispatcher takes longer than usual to locate that loadsheet i need i would have landed in the loony bin years ago!
Am I correct in believing that a US carrier tried 'e' boarding using barcodes on mobile phone text messages rather than printed boarding cards? How would that work at the aircraft door? "Good morning sir, may i see your nokia/blackberry/sony erric-crap phone for your text message from our beloved company to read that there barcode with my robotic eye? please ensure that you do not show me the dirty text from your mistress, or i may feel inclined to call your wife!"........."thankyou sir, W910i?"
Am I correct in believing that a US carrier tried 'e' boarding using barcodes on mobile phone text messages rather than printed boarding cards? How would that work at the aircraft door? "Good morning sir, may i see your nokia/blackberry/sony erric-crap phone for your text message from our beloved company to read that there barcode with my robotic eye? please ensure that you do not show me the dirty text from your mistress, or i may feel inclined to call your wife!"........."thankyou sir, W910i?"
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Sorry, but am I the only one that now has a vision of F3G, sat in the departure lounge, beaming around proudly, with 1A stuck on his forehead!
stamping seat number on the forehead is probably a lot less expensive than printing boarding passes 
the departure lounge[
One warning...try to snatch that boarding card out of my hand and I will snatch it back and read it top to bottom, front to back, whilst smiling inncocently at you! And you'll be amazed at how slowly I can read!
Am I correct in believing that a US carrier tried 'e' boarding using barcodes on mobile phone text messages rather than printed boarding cards? How would that work at the aircraft door?
Last edited by Final 3 Greens; 14th Sep 2009 at 15:28.
I will be using this system with Lufthansa tomorrow
They only really want to shunt people a) into the correct aisle and b) in the rough direction of their seat
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Dare I say it but the operating airline is well aware of the limitations of the staff employed by Aviance, Swissport, Servisair, Alba and the like and have a last chance to ensure their own people ensure a costly delay or expensive error is avoided. The calibre of ground staff has declined with the wages paid.
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The calibre of ground staff has declined with the wages paid
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What a fuss over a piece of paper which forms part of a standard operatig procedure for all UK carriers
It never ceases to amaze me the amount of SLF who feel they have the right to question the standard operating procedures of the carrier they choose to fly with usually because they cannot be bothered to either read or listen to instructions. It is usually the CC who get the butt of this on boarding and also during flight.
A boarding pass is just that. it gives you the right to board that particular flight. The clue is in the word boarding peeps and it is the CC who will board you. Most carriers will require you to produce this at the aircraft door and you are told this at the departure gate.
It is a requirement of the DFT and the CAA that every person airside has a valid reason to be there. This applies to aircrew and employees equally as well as the SLF. I have an airside pass which is valid for particular areas. If I try to board a plane within that area on which I am not operating I can expect to be challenged as to my reasons. The same applies to SLF who try to board a flight they are not meant to be on and it is the boarding pass who will alert us to this. Nobody is infallible and that includes everyone in the boarding process.
There has been a lot of explanations on this thread as to why boarding passes are checked by the CC.....most of which have official credibility. Lets look at a human reason.
A young boy runs away from home and manages to get himself not only to LGW but all the way through it!!!
This includes check in, passport control, security, and the gate check. He was stopped on boarding by the CC.
I'm sure as a parent myself the parents of this young boy were very grateful that Monarch cabin crew check boarding passes.
It never ceases to amaze me the amount of SLF who feel they have the right to question the standard operating procedures of the carrier they choose to fly with usually because they cannot be bothered to either read or listen to instructions. It is usually the CC who get the butt of this on boarding and also during flight.
A boarding pass is just that. it gives you the right to board that particular flight. The clue is in the word boarding peeps and it is the CC who will board you. Most carriers will require you to produce this at the aircraft door and you are told this at the departure gate.
It is a requirement of the DFT and the CAA that every person airside has a valid reason to be there. This applies to aircrew and employees equally as well as the SLF. I have an airside pass which is valid for particular areas. If I try to board a plane within that area on which I am not operating I can expect to be challenged as to my reasons. The same applies to SLF who try to board a flight they are not meant to be on and it is the boarding pass who will alert us to this. Nobody is infallible and that includes everyone in the boarding process.
There has been a lot of explanations on this thread as to why boarding passes are checked by the CC.....most of which have official credibility. Lets look at a human reason.
A young boy runs away from home and manages to get himself not only to LGW but all the way through it!!!
This includes check in, passport control, security, and the gate check. He was stopped on boarding by the CC.I'm sure as a parent myself the parents of this young boy were very grateful that Monarch cabin crew check boarding passes.
Given how easy it is to stick the boarding pass etc in a pocket and pull 'em out if need be I'm amazed we've managed to witter away so much about something that frankly - doesn't matter much to us SLF. You want to see it? Cool. You don't? Also cool. Move on.
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It never ceases to amaze me the amount of SLF who feel they have the right to question the standard operating procedures of the carrier they choose to fly with usually because they cannot be bothered to either read or listen to instructions. It is usually the CC who get the butt of this on boarding and also during flight.
So bite your tongue, suck it up or find another career.
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Skipness,
There are valid reasons for checking the boarding cards, whether you think they're valid or not. No need to get so about it.
Sometimes aircraft park at airbridges, which means your boarding card is checked twice in 10 yards. Sometimes the aircraft is parked on a stand where passengers have to walk across the tarmac, often several aircraft boarding around the same time.
There has to be a standard for each airline, as I'm sure you and others would be even more confused if an airline changed boarding card policy depending on where it was parked.
Also, please remember that Cabin Crew don't make the rules (nor do Pilots), we just implement them, because it's part of our job.
Gg
There are valid reasons for checking the boarding cards, whether you think they're valid or not. No need to get so
about it.Sometimes aircraft park at airbridges, which means your boarding card is checked twice in 10 yards. Sometimes the aircraft is parked on a stand where passengers have to walk across the tarmac, often several aircraft boarding around the same time.
There has to be a standard for each airline, as I'm sure you and others would be even more confused if an airline changed boarding card policy depending on where it was parked.
Also, please remember that Cabin Crew don't make the rules (nor do Pilots), we just implement them, because it's part of our job.
Gg
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Skipness
If you are not SLF then what are you doing posting on the SLF forum?? We are all SLF at some point when we travel are we not? Incidentally you do not pay my wages my employer does. As for tone you are really clever if you can read that into a post that has no voice content or visual body language.
I just get a little tired of pax (note the PC language) questioning every single procedure I carry out for the employer who does pay my wages in the name of safety. Only the other day I was questioned to my face so I can observe both on :
A) Why it was necessary for an infant to be secured in an infant seatbelt during turbulence at a time when the pilots had PA'd the CC to take their seats and baby was bouncing literally on the tray table next to me
B) Why we cannot have the widow blinds open for take off/landing. The short answer is because I'm telling you you can't when securing the cabin as it is a safety regulation. If you want the in depth reason read the recomendations as to why this regulation applies post Kegworth.
C) Why my Ipod has to be switched off on take off and landing? It's so you can hear commands from the CC or pilots in the "unlikely event" something happens on take off/landing. If you are listening to "I will survive" at full blast and are told to brace and don't you probably won't!
A reasonable instruction from the crew of an aircraft forms part of the air navigation orders which you have to obey without question whether or not you feel you have the right to question them......that includes the carriers right to ask you to produce a boarding pass. Don't like it?? Then go by train and pay their wages instead
If you are not SLF then what are you doing posting on the SLF forum?? We are all SLF at some point when we travel are we not? Incidentally you do not pay my wages my employer does. As for tone you are really clever if you can read that into a post that has no voice content or visual body language.
I just get a little tired of pax (note the PC language) questioning every single procedure I carry out for the employer who does pay my wages in the name of safety. Only the other day I was questioned to my face so I can observe both on :
A) Why it was necessary for an infant to be secured in an infant seatbelt during turbulence at a time when the pilots had PA'd the CC to take their seats and baby was bouncing literally on the tray table next to me
B) Why we cannot have the widow blinds open for take off/landing. The short answer is because I'm telling you you can't when securing the cabin as it is a safety regulation. If you want the in depth reason read the recomendations as to why this regulation applies post Kegworth.
C) Why my Ipod has to be switched off on take off and landing? It's so you can hear commands from the CC or pilots in the "unlikely event" something happens on take off/landing. If you are listening to "I will survive" at full blast and are told to brace and don't you probably won't!
A reasonable instruction from the crew of an aircraft forms part of the air navigation orders which you have to obey without question whether or not you feel you have the right to question them......that includes the carriers right to ask you to produce a boarding pass. Don't like it?? Then go by train and pay their wages instead