rgbrock
May I respectfully suggest that you read posts #11 and 30 and then your brain may stop hurting
For the avoidance of doubt, the problem is not with FQTVs, who know who needs to see the passes and have them ready, but with a combination of
- infrequent travellers who don't realise they need to have the passes at hand, put them away and often have trouble retrieving them
- the gate staff for not setting expectations to keep the passes at hand.
It shouldn't be a problem, but it is.