Ryanair-Questions, comments, bouquets & brickbats (Merged)
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Forgive me if I'm wrong but isn't the overzealous lady concerned enforcing Ryanair's rules, not the airport's? As I understand it, bag size and weight limits are up to the airline. If they have someone checking bags on the ground before boarding this person surely is acting as an agent of Ryanair and so it's Ryanair that the complaint should be directed towards?
play the game?
sorry to hear this tale and this cow sounds like a witch BUT with ryanair unless you play their 'game' you will end up getting grief from some jobsworth....and it will all end in tears which is precisley why i do not choose a loco carrier to go with.
if yer cabin bag aint 55cmx40cm and weighs less than 8 or 10 kgs (wotever it is) then u cross the line
be prepared for the evil
witches to start their pathetic games and the scaredy cat pax play hide the sausage or gin bottle wotever
its not just FR its lots of the nasty cheapo's
if yer cabin bag aint 55cmx40cm and weighs less than 8 or 10 kgs (wotever it is) then u cross the line
be prepared for the evil
witches to start their pathetic games and the scaredy cat pax play hide the sausage or gin bottle woteverits not just FR its lots of the nasty cheapo's
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enforcing baggage policy
Xorthis
I get what your saying Xorthis every airline has there own rules concerning hand luggage and rules are there to be enforced and i have seen cage checks of bags before at check in but never , ever at a gate when an aircraft has been boarding .
This was beyond enforcing the rules ..when pensioners are left in tears and threatened with being left on the tarmac then thats going to far !
I get what your saying Xorthis every airline has there own rules concerning hand luggage and rules are there to be enforced and i have seen cage checks of bags before at check in but never , ever at a gate when an aircraft has been boarding .
This was beyond enforcing the rules ..when pensioners are left in tears and threatened with being left on the tarmac then thats going to far !
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Ryanair to Gerona
Dicksorchard. witnessed virtually the same thing at EMA a few weeks ago.
BMIBaby flights called for Amsterdam and Paris. Luckily I was on the Amsterdam
Paris flight - Cabin baggage cage placed near gate. Everyone was instructed by the ground operative to put their bags in the cage - the gent in charge told the passengers 'If it don't fit the the bag will be taken from you at the a/c steps and put in the hold'. Strange to say everybodys bag fitted although quite a few passengers just waited 'til the guy was distracted rejoined the queue and were let out no problem. Let me state that all those who 'cheated' had bags only a few centipedes over the cage size - nothing excessive.
However I do get brassed off with the many pax who just take the p*** regarding cabin bags. I've seen them struggling to get holdalls the size of a small car up in the rack. Then the ones that walk past the "only one bag" signs carrying 3 or 4 each the size of a small cabin trunk - one being the computer bag (must be desk top - not laptop), ladies handbag (the size of a skip) and a camera bag (must be one of the old wooden box cameras with tripod attached).
Rant over - apologies but I'm the one sitting quietly with my rucksack (n/e 50x40x20 tucked under the seat in front of me watching the above blocking the loading while they fill all the racks with their 'cabin baggage'.
BMIBaby flights called for Amsterdam and Paris. Luckily I was on the Amsterdam
Paris flight - Cabin baggage cage placed near gate. Everyone was instructed by the ground operative to put their bags in the cage - the gent in charge told the passengers 'If it don't fit the the bag will be taken from you at the a/c steps and put in the hold'. Strange to say everybodys bag fitted although quite a few passengers just waited 'til the guy was distracted rejoined the queue and were let out no problem. Let me state that all those who 'cheated' had bags only a few centipedes over the cage size - nothing excessive.
However I do get brassed off with the many pax who just take the p*** regarding cabin bags. I've seen them struggling to get holdalls the size of a small car up in the rack. Then the ones that walk past the "only one bag" signs carrying 3 or 4 each the size of a small cabin trunk - one being the computer bag (must be desk top - not laptop), ladies handbag (the size of a skip) and a camera bag (must be one of the old wooden box cameras with tripod attached).
Rant over - apologies but I'm the one sitting quietly with my rucksack (n/e 50x40x20 tucked under the seat in front of me watching the above blocking the loading while they fill all the racks with their 'cabin baggage'.
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Dicksorchard
I was just saying who I thought the complaint should be directed to and how Ryanair I'm sure, would love to hear feedback on the way their agents are treating their customers. There's no way this sort of treatment can be justified and the situation would have never occurred if the handling agent just checked carry on bag size at check in.
On a slight side note, I don't agree with current carry on rules. All anyone should be allowed to bring on with them is a small backpack sized bag, enough to contain a change of clothes and any essential items. The last time I flew I was able to fit my laptop with charger and mouse, DVDs, a change of clothes, travel documents, reading material and some toiletries all in my backpack. People with holdalls that need to be dragged on wheels through the cabin should have them dropped on their heads from a height to demonstrate exactly why it's not safe...
I was just saying who I thought the complaint should be directed to and how Ryanair I'm sure, would love to hear feedback on the way their agents are treating their customers. There's no way this sort of treatment can be justified and the situation would have never occurred if the handling agent just checked carry on bag size at check in.
On a slight side note, I don't agree with current carry on rules. All anyone should be allowed to bring on with them is a small backpack sized bag, enough to contain a change of clothes and any essential items. The last time I flew I was able to fit my laptop with charger and mouse, DVDs, a change of clothes, travel documents, reading material and some toiletries all in my backpack. People with holdalls that need to be dragged on wheels through the cabin should have them dropped on their heads from a height to demonstrate exactly why it's not safe...
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Bag Check
Ryanair crew using Girona* take note:
This was mentioned in the Catalan newspaper "El Punt" three days ago: Ryanair implementing zero tolerance policy in the matter of hand luggage.
If it delays the flights enough Ryanair will scrap it.
* Take note: Girona is the correct spelling.
This was mentioned in the Catalan newspaper "El Punt" three days ago: Ryanair implementing zero tolerance policy in the matter of hand luggage.
If it delays the flights enough Ryanair will scrap it.
* Take note: Girona is the correct spelling.
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Is there a correct spelling of Girona/Gerona? Is there a correct way of spelling Alacant/Alicante? I always thought it depended on what kind of nationalist you were - i.e., Spanish or Catalan/Valencian etc.
To return to the thread. I get the impression that Ryanair has decided to get tough on hand luggage, probably primarily to increase revenue but also to avoid instances when there is absolutely no space left to stow Joe Public's bag.
For the first time I can recall, this week I saw someone at the gate for a Ryanair flight whose sole job it was to ask passengers whose bags looked too large to place it in the gauge. About time!
At the aircraft door there was at least one bag which had been tagged and was about to be taken to the hold (this was a station with airbridge loading). I did wonder if the passenger would be charged the appropriate "checked bag" fee and, if not, whether we'll simply replace one set of chancers (those who know their bags are too big but take a chance) with another (those who gamble that they might be able to avoid the "checked bag" fee but risk having a large bag taken from them at the gate).
I'm all for Ryanair and other airlines' enforcement of the rules. I do not want flying to become more akin to bus travel, where rules about consuming food and drink, playing music etc. are routinely flouted and where staff seem to have given up on enforcing them. The offloading sanction is powerful and even the brain-dead know that this means they have to behave or else. Those of us who follow these reasonable rules have nothing to fear (and could avoid having some huge "carry on" fall on our heads as passengers fail in their attempt to haul it into the overhead).
Rant over!
To return to the thread. I get the impression that Ryanair has decided to get tough on hand luggage, probably primarily to increase revenue but also to avoid instances when there is absolutely no space left to stow Joe Public's bag.
For the first time I can recall, this week I saw someone at the gate for a Ryanair flight whose sole job it was to ask passengers whose bags looked too large to place it in the gauge. About time!
At the aircraft door there was at least one bag which had been tagged and was about to be taken to the hold (this was a station with airbridge loading). I did wonder if the passenger would be charged the appropriate "checked bag" fee and, if not, whether we'll simply replace one set of chancers (those who know their bags are too big but take a chance) with another (those who gamble that they might be able to avoid the "checked bag" fee but risk having a large bag taken from them at the gate).
I'm all for Ryanair and other airlines' enforcement of the rules. I do not want flying to become more akin to bus travel, where rules about consuming food and drink, playing music etc. are routinely flouted and where staff seem to have given up on enforcing them. The offloading sanction is powerful and even the brain-dead know that this means they have to behave or else. Those of us who follow these reasonable rules have nothing to fear (and could avoid having some huge "carry on" fall on our heads as passengers fail in their attempt to haul it into the overhead).
Rant over!
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Horses for Courses
Seat62K asks: Is there a correct spelling of Girona/Gerona? Is there a correct way of spelling Alacant/Alicante? I always thought it depended on what kind of nationalist you were - i.e., Spanish or Catalan/Valencian etc.
If you want to get a smile locally, name the city "Girona" when in Catalunia.
Oh, the number of English and Germans I hear complaining of unfriendliness in Catalunia, especially visiting Government officies: I ask "what language did you use ?" and they reply "Spanish of course".
Sigh.
Nothing to do with nationalism and everything to do with courtesy.
If you want to get a smile locally, name the city "Girona" when in Catalunia.
Oh, the number of English and Germans I hear complaining of unfriendliness in Catalunia, especially visiting Government officies: I ask "what language did you use ?" and they reply "Spanish of course".
Sigh.
Nothing to do with nationalism and everything to do with courtesy.
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Originally Posted by OFSO
Oh, the number of English and Germans I hear complaining of unfriendliness in Catalunia, especially visiting Government officies: I ask "what language did you use ?" and they reply "Spanish of course".
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Cabin luggage
Ryanair have new policy and are advising all customers via email etc prior to their flights. It was also carried by the press when announced on 20 JAN 2009.
I would just like to point out to the poster who said their bag, despite being over limit, fitted the overhead no problem - Im sure it did but it is obvioulsy going to take up more space than allowed and eating into space for other passengers. I often can find no space for a bag about 20cm x 20cm x 15cm. I saw last week a lady place a bag that was at least 75% larger than the max permitted and as the fight only had 45 pax she had no problem finding space for it. I would estimate it was at least 15 maybe even 20 kgs based on the struggle placing it in and removing it from the overhead. It required both hands to move it and she had great difficulty going down the airstairs. At bottom of steps she had to stop and take a "well earned" rest. By the way she was, how would I put it, very strong looking and I certainly would not like to recieve a slap from her!!
I would just like to point out to the poster who said their bag, despite being over limit, fitted the overhead no problem - Im sure it did but it is obvioulsy going to take up more space than allowed and eating into space for other passengers. I often can find no space for a bag about 20cm x 20cm x 15cm. I saw last week a lady place a bag that was at least 75% larger than the max permitted and as the fight only had 45 pax she had no problem finding space for it. I would estimate it was at least 15 maybe even 20 kgs based on the struggle placing it in and removing it from the overhead. It required both hands to move it and she had great difficulty going down the airstairs. At bottom of steps she had to stop and take a "well earned" rest. By the way she was, how would I put it, very strong looking and I certainly would not like to recieve a slap from her!!
News Release
No Exceptions to Ryanair's Cabin Baggage Allowance
Ryanair, Europe’s largest and most punctual low fares airline, today (20th Jan) confirmed that there will be no exceptions to its passenger Cabin Baggage Allowance in response to the growing number of passengers carrying more than one piece of hand baggage and after one passenger attempted to carry FIVE items of hand luggage onboard an aircraft.
Ryanair’s generous free cabin baggage allowance, of 10kg per passenger, is restricted to one bag into which passengers must place all handbags, laptops etc. This policy is enforced across the network, to ensure fairness to all passengers.
Ryanair passengers who do not comply and present with more than one piece of hand luggage will be charged €/£30 at the departure gate and have their bag placed in the aircraft’s hold. Passengers can half this charge by opting to check-in a bag at the time of their booking or before they travel.
Ryanair highlighted its generous FREE 10kg cabin baggage allowance by releasing 1 million €/£10 seats for travel across its European network in February and March which are available for booking on www.ryanair.com before midnight Sunday 25th January.
Ryanair’s Stephen McNamara said:
“Ryanair’s generous cabin baggage allowance permits passengers to carry one piece of cabin baggage of up to 10kg onto our aircraft. Due to the large increase in passengers abusing this allowance Ryanair will now charge passengers for each additional piece of carry on luggage.
“Passengers are made clearly aware of their cabin allowance at the time of their booking and it is also printed on their online boarding cards. Passengers who are unable to place items into one bag and refuse to make the additional payments will not be permitted to travel. We are highlighting our 10kg one bag baggage policy by releasing 1million €/£10 seats for travel in February and March.”
Additional Information
Each passenger (excluding infants) is permitted to carry one piece (in total) of cabin baggage on board (free of charge). It should weigh no more than 10kg and not exceed the maximum dimensions of 55cm x 40cm x 20cm. Due to security restrictions, certain items cannot be carried in cabin baggage. We reserve the right to cancel any reservation without refund and deny boarding if a passenger arrives at the boarding gate with more than one item of cabin baggage or an item that exceeds the maximum dimensions. Infants do not qualify for a cabin baggage allowance (although a pram / buggy will be carried free of charge).
Restrictions apply to liquids, gels, pastes, lotions or cosmetics carried in hand baggage. For further information please see www.ryanair.com.
20.01.09
No Exceptions to Ryanair's Cabin Baggage Allowance
1 MILLION €/£10 SEATS TO CELEBRATE 10KG FREE CABIN BAGGAGE ALLOWANCE
PASSENGER ATTEMPTS TO CARRY FIVE PIECES OF HAND LUGGAGE ONBOARD
Ryanair, Europe’s largest and most punctual low fares airline, today (20th Jan) confirmed that there will be no exceptions to its passenger Cabin Baggage Allowance in response to the growing number of passengers carrying more than one piece of hand baggage and after one passenger attempted to carry FIVE items of hand luggage onboard an aircraft.
Ryanair’s generous free cabin baggage allowance, of 10kg per passenger, is restricted to one bag into which passengers must place all handbags, laptops etc. This policy is enforced across the network, to ensure fairness to all passengers.
Ryanair passengers who do not comply and present with more than one piece of hand luggage will be charged €/£30 at the departure gate and have their bag placed in the aircraft’s hold. Passengers can half this charge by opting to check-in a bag at the time of their booking or before they travel.
Ryanair highlighted its generous FREE 10kg cabin baggage allowance by releasing 1 million €/£10 seats for travel across its European network in February and March which are available for booking on www.ryanair.com before midnight Sunday 25th January.
Ryanair’s Stephen McNamara said:
“Ryanair’s generous cabin baggage allowance permits passengers to carry one piece of cabin baggage of up to 10kg onto our aircraft. Due to the large increase in passengers abusing this allowance Ryanair will now charge passengers for each additional piece of carry on luggage.
“Passengers are made clearly aware of their cabin allowance at the time of their booking and it is also printed on their online boarding cards. Passengers who are unable to place items into one bag and refuse to make the additional payments will not be permitted to travel. We are highlighting our 10kg one bag baggage policy by releasing 1million €/£10 seats for travel in February and March.”
Additional Information
Each passenger (excluding infants) is permitted to carry one piece (in total) of cabin baggage on board (free of charge). It should weigh no more than 10kg and not exceed the maximum dimensions of 55cm x 40cm x 20cm. Due to security restrictions, certain items cannot be carried in cabin baggage. We reserve the right to cancel any reservation without refund and deny boarding if a passenger arrives at the boarding gate with more than one item of cabin baggage or an item that exceeds the maximum dimensions. Infants do not qualify for a cabin baggage allowance (although a pram / buggy will be carried free of charge).
Restrictions apply to liquids, gels, pastes, lotions or cosmetics carried in hand baggage. For further information please see www.ryanair.com.
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Really - to be fined £30 is not that bad considering the baggage charges and check-in fees. I get fined, but I can take an extra bag! Plus - I see it being loaded onto the plane I am getting on.
Also, Ryanair has changed the unaccompanied minors policy? How come? On the Spanish and Polish pages - it has not changed?
Does this mean - that children travelling under a Polish or Spanish passport (probably more EU countries) can still fly on their own; regarding they are with someone 16 or over. But UK passport holders can't?
Thanks
Nikolai
Also, Ryanair has changed the unaccompanied minors policy? How come? On the Spanish and Polish pages - it has not changed?
Does this mean - that children travelling under a Polish or Spanish passport (probably more EU countries) can still fly on their own; regarding they are with someone 16 or over. But UK passport holders can't?
Thanks
Nikolai
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And obviously the charge needs to be increased significantly to make selfish people see it as a real deterrent. 
And that might also help subsidise the ticket prices for those of us who play by the more than reasonable rules
And that might also help subsidise the ticket prices for those of us who play by the more than reasonable rules
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Last time I looked, General Franco won the Civil War and accordingly Castillian remains the official language of Espana.
Incidentally, Alicante was the last sea port to fall...
After living in Andalucia for over 5 years, what happens in a Catalan Ayuntamiento is of course another matter...
Incidentally, Alicante was the last sea port to fall...
After living in Andalucia for over 5 years, what happens in a Catalan Ayuntamiento is of course another matter...
Paxing All Over The World
If only FR had been carrying our it's statement:
for the past years, they would not have to remake and restate it now. The last time I had to use (note, HAD) was last August and all the usual suspects got away with all the usual crimes.
I know that FR have had half heated attempts to get their many, many handling agents to focus on the problem but the out stations with only a couple of FR rotations a day have been 'independently' minded. I suggest that FR have not put the money into monitoring them closely enough. They need to do more 'secret shopper' observations but, oh dear, that costs money.
This policy is enforced across the network, to ensure fairness to all passengers.
I know that FR have had half heated attempts to get their many, many handling agents to focus on the problem but the out stations with only a couple of FR rotations a day have been 'independently' minded. I suggest that FR have not put the money into monitoring them closely enough. They need to do more 'secret shopper' observations but, oh dear, that costs money.
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Anyone know anything about the unaccompanied minors differences?
My question is that, if I flew on a Polish or Spanish passport - from London Stansted to lets say Girona. They wouldn't say a thing but if I tried the exact same thing on a UK passport - they would?
What's the problem? Or is it just that UK nationals have got to be 18 or older to fly on their own?
Nikolai
My question is that, if I flew on a Polish or Spanish passport - from London Stansted to lets say Girona. They wouldn't say a thing but if I tried the exact same thing on a UK passport - they would?
What's the problem? Or is it just that UK nationals have got to be 18 or older to fly on their own?
Nikolai
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Getting it right
Hombre wrote: After living in Andalucia for over 5 years, what happens in a Catalan Ayuntamiento is of course another matter...
Nothing happens there because it doesn't exist. It's called an Ajuntament.
Nothing happens there because it doesn't exist. It's called an Ajuntament.
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The Beast of Girona
Yesterday lunchtime the Beast of Girona wasn't on duty: Ryanair and ground staff were all very pleasant and ladies were allowed a handbag in addition to their carry-on luggage. However FR9228 was forgotten by the ATC and left parked ten minutes after doors were closed until the crew asked for pushback and startup.
OFSO
P.S. Oh and Hombre who wrote: Last time I looked, General Franco won the Civil War and accordingly Castillian remains the official language of Espana.
Might come as a surprise to you that the official language of Catalunia is Catalan, and this is the main language taught in schools - Castilliano is taught as a second language on a level with French and German and English. And don't try to get a job here with any organisation if you don't speak Catalan: you'd be refused and the courts will back the employer.
Incidently Franco didn't win the Civil War: the Catalans lost it and it was their own fault for fighting amongst themselves.
OFSO
P.S. Oh and Hombre who wrote: Last time I looked, General Franco won the Civil War and accordingly Castillian remains the official language of Espana.
Might come as a surprise to you that the official language of Catalunia is Catalan, and this is the main language taught in schools - Castilliano is taught as a second language on a level with French and German and English. And don't try to get a job here with any organisation if you don't speak Catalan: you'd be refused and the courts will back the employer.
Incidently Franco didn't win the Civil War: the Catalans lost it and it was their own fault for fighting amongst themselves.