Ryanair-Questions, comments, bouquets & brickbats (Merged)
Join Date: Jan 2005
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Better not mention Euskera then! (Yet another officially recognised language in Spain since the generalissimo shuffled off this mortal coil, became an ex dictator)
The storing of hand baggage in the hold is common on eg AF regional flights even if it fits in the measurement cage. The pax gives it to ground staff at the a/c steps on boarding and retrieves it there on arrival. Not a problem for me as my normal condition whilst travelling by air is asleep. It's easy enough to remove a book or magazine etc before boarding if necessary.
TS, I plead your indulgence for para1 as I got back on topic in para2.
s37
The storing of hand baggage in the hold is common on eg AF regional flights even if it fits in the measurement cage. The pax gives it to ground staff at the a/c steps on boarding and retrieves it there on arrival. Not a problem for me as my normal condition whilst travelling by air is asleep. It's easy enough to remove a book or magazine etc before boarding if necessary.
TS, I plead your indulgence for para1 as I got back on topic in para2.
s37
Join Date: Jul 2007
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Travelled Prestwick/Gerona return last week and seems there is no common policy re hand baggage.
On outward trip, an airport employee was at the entrance to seurity with a set of scales and was weighing hand baggage and enforcing the 10kg rule. A party of 4 ladies in front of us had a couple of cases slightly over and were told they would have to check-in their luggage. In the end, they had a mad scramble about on the terminal floor swapping stuff from one suitcase to another.
Coming home at Gerona there was absolutely no check by airport staff regarding weight and by the look of the size of some people's cases, there was no way they would be under 10kg. Some of them were enormous. Again there was no checks by cabin crew on boarding the aircraft.
Flight was nowhere near full, so this might have been a factor in lack of interest, although it was same situation with all flights leaving Gerona.
On outward trip, an airport employee was at the entrance to seurity with a set of scales and was weighing hand baggage and enforcing the 10kg rule. A party of 4 ladies in front of us had a couple of cases slightly over and were told they would have to check-in their luggage. In the end, they had a mad scramble about on the terminal floor swapping stuff from one suitcase to another.
Coming home at Gerona there was absolutely no check by airport staff regarding weight and by the look of the size of some people's cases, there was no way they would be under 10kg. Some of them were enormous. Again there was no checks by cabin crew on boarding the aircraft.
Flight was nowhere near full, so this might have been a factor in lack of interest, although it was same situation with all flights leaving Gerona.
Join Date: Nov 2004
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I see part of FR's new hand baggage rules is 1 piece only, no exceptions including duty free. The airport operators should jump down FR's neck at this. I totally agree about the hand baggage size rule, but imagine you are flying home with a few 's in your pocket to spare and pop into the duty free store before boarding and buy a nice bottle of whisky and a carton of fags. This is about the size of the hand baggage restriction itself. The reason we go to tax free store is to save money, and to be charges an extra Ģ30 at the gate would just make it not worth while. The airport operators must be losing a fortune cause of this new rule. They should be telling FR, if you want cheap landing and handling charges you must let people on with duty free, let them provide proof like a yellow plastic bag and a reciept, but let them on. Or do it the American way, order and pay for your stuff in the duty free shop and pick it up on the gate.
The airport operators are shooting themselves in the foot if they let FR get away with this!!!
The airport operators are shooting themselves in the foot if they let FR get away with this!!!
Paxing All Over The World
Expect FR to tighten all such regs and use more enforcers as described above. But, in the recession, they will balance very carefully the times they clamp down and the times they let them go through. After all, if you clamp down EVERY time then people will be cross and stop using them But if they only sent to the check-in desk one flight in ten? They will reckon it worth it overall. As I repeat, never underestimate FR.
Join Date: Dec 2008
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Can anyone answer the question about the children flying? How come on one Ryanair page it says "MUST BE ACCOMPANIED WITH SOMEONE OVER 16" and "ALL CHILDREN MUST BE ACCOMPANIED"
This makes no sense, especially since the Polish and Spanish (probably more) websites say "MUST BE ACCOMPANIED WITH SOMEONE OVER 16"
Thank you
Nikolai
This makes no sense, especially since the Polish and Spanish (probably more) websites say "MUST BE ACCOMPANIED WITH SOMEONE OVER 16"
Thank you
Nikolai
Join Date: Nov 2004
Location: uk
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Just noticed another hidden charge
Flying to Poland and back and as it works out had to book two single tkts.
UK to Poland charges as stated. Poland to UK sector price was in Polish Zlottie (PLN), when got debit card statement Ģ1.50 was added by bank as a foreign transaction fee.
Although this was a bank fee and not FR's it was still a charge I was not expecting.
UK to Poland charges as stated. Poland to UK sector price was in Polish Zlottie (PLN), when got debit card statement Ģ1.50 was added by bank as a foreign transaction fee.
Although this was a bank fee and not FR's it was still a charge I was not expecting.
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Join Date: May 2008
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A Pain in the Rear
Flight FR9229 from LDN Gatwick to Girona on February 10th (today). A party of Spanish youths and their girls embarked but although their handluggage was the approved size, the o/head lockers were full and their backpacks wouldn't fit in.
The cabin staff very politely explained the backpacks would have to go in the hold at no extra cost and they would receive them back after landing.
15 minutes of arguments followed with the Spanish shouting loudly they didn't want to be delayed after landing and having to wait for their bags. Finally they gave in and the bags were put in the hold.
One wonders what the alternative would have been ? Leave the bags behind ? Frankly I'd rather have seen the bags removed - and their abusive owners also.
A bouquet to the FR cabin staff though who delt with the situation with tact and politeness.
The cabin staff very politely explained the backpacks would have to go in the hold at no extra cost and they would receive them back after landing.
15 minutes of arguments followed with the Spanish shouting loudly they didn't want to be delayed after landing and having to wait for their bags. Finally they gave in and the bags were put in the hold.
One wonders what the alternative would have been ? Leave the bags behind ? Frankly I'd rather have seen the bags removed - and their abusive owners also.
A bouquet to the FR cabin staff though who delt with the situation with tact and politeness.
Bus at remote stands
As I live in London, memory suggests this occurs often at STN, but this is probably just because I see more of STN than anywhere else.
Occasionally an FR plane will have to park at a remote stand, sufficiently far from a terminal to necessitate a bus ride rather than a short walk. 189 people necessitates 2 buses rather than 1. Some airports are pretty good at having these buses close to the plane before the plane has even finished dropping its steps to the ground.
Some passengers manage to get down the steps onto the ground pretty quickly and the 1st bus fills rapidly. Neither bus however will move until ALL the pax are off the plane and someone in the crew has given an 'all clear' signal.
If the first of the 2 buses already has 100 people inside, why does it need to wait until the very last passenger has got down the steps and onto the 2nd bus before driving off ? Why can the 1st bus not proceed to the terminal and leave the 2nd bus to collect up those who need more time to get from plane to bus ? At the very least, this would free up the bus earlier for its next use, never mind processing pax more quickly through the airport. It is after all arrivals, and the potential for pax spending on high-margin shopping is usually very limited.
Surely the drivers do ferry operations between terminal and plane sufficiently often to be able to judge when they have 100 people on board their bus ?
Occasionally an FR plane will have to park at a remote stand, sufficiently far from a terminal to necessitate a bus ride rather than a short walk. 189 people necessitates 2 buses rather than 1. Some airports are pretty good at having these buses close to the plane before the plane has even finished dropping its steps to the ground.
Some passengers manage to get down the steps onto the ground pretty quickly and the 1st bus fills rapidly. Neither bus however will move until ALL the pax are off the plane and someone in the crew has given an 'all clear' signal.
If the first of the 2 buses already has 100 people inside, why does it need to wait until the very last passenger has got down the steps and onto the 2nd bus before driving off ? Why can the 1st bus not proceed to the terminal and leave the 2nd bus to collect up those who need more time to get from plane to bus ? At the very least, this would free up the bus earlier for its next use, never mind processing pax more quickly through the airport. It is after all arrivals, and the potential for pax spending on high-margin shopping is usually very limited.
Surely the drivers do ferry operations between terminal and plane sufficiently often to be able to judge when they have 100 people on board their bus ?
Join Date: May 2003
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Ryanair Fees
I recently bought tickets from Jerez to Stansted and return and right at the end I see that Ryanair have charged me a "handling fee." Considering that I booked on-line, will be checking in on-line, and will only have carry-on baggage I wonder what part of my journeys they will be handling. Were I to be a cynic (and in Ryanair's case I probably am), I would suspect that this is another sneaky way of charging passengers extra.
As for the discussion on size/weight/amount of carry-on baggage, I would dearly love to see ALL airlines enforcing the rules with no exceptions. I suspect that there are two types of people who carry too much on board, either they are too stupid to read the rules or else they are too arrogant to believe that the rules actually apply to them. In either case, having the extra bags placed in the hold and being made to pay for it might encourage them to do what they should have done in the first place. However, behaviour like that of the staff female at Gerona/Girona is way OTT.
As for the discussion on size/weight/amount of carry-on baggage, I would dearly love to see ALL airlines enforcing the rules with no exceptions. I suspect that there are two types of people who carry too much on board, either they are too stupid to read the rules or else they are too arrogant to believe that the rules actually apply to them. In either case, having the extra bags placed in the hold and being made to pay for it might encourage them to do what they should have done in the first place. However, behaviour like that of the staff female at Gerona/Girona is way OTT.
Join Date: Aug 2007
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i cant imagine the pressure the ground staff at girona are suffering in order to enforce the 1 bag policy..turnaround after turnaround, argument after argument, this leads to actions as the ones carried out by the ground agent who is being called the beast..i imagine the outcome of a delay code being given to the boarding agents for lack of space in cabin for bags / bags being taken to hold from cabin.
dont pax read the contract they are agreeing to?this is happening in stations everywhere in europe, pax know allready how to trick the ck-in agents and do not show up at the ck-in counters with the carry-on bags etc..producing the boarding festival.will the boarding agent risk a delay given to the boarding, a bad report from FR observers, etc?offcourse not.
i can even imagine FR asking the handling agent for the money not charged at gate from the bags taken to the hold..
dont pax read the contract they are agreeing to?this is happening in stations everywhere in europe, pax know allready how to trick the ck-in agents and do not show up at the ck-in counters with the carry-on bags etc..producing the boarding festival.will the boarding agent risk a delay given to the boarding, a bad report from FR observers, etc?offcourse not.
i can even imagine FR asking the handling agent for the money not charged at gate from the bags taken to the hold..
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Join Date: Oct 2007
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I agree that it's passengers who are primarily to blame. Ryanair makes its rules clear - they're printed on the Check'N'Go boarding passes, for heaven's sake! The problem is that too many people think the rules don't or should not apply to them. Same with arriving at the airport after the minimum check in time and demanding to be checked in etc. (or, for that matter, keeping to the speed limit when driving etc., etc.).
I do feel sorry for agents/cabin crew at the gate but Ryanair should not give in on this one.
I do feel sorry for agents/cabin crew at the gate but Ryanair should not give in on this one.
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hence the beast
agree. the company i work for is experiencing the same problem thus creating lots of "beasts", but itīs demanded from the agents exactly this. itīs a 25/30 mts turnaround, thereīs a limit to the time than can be lost with arguments about hidden ck-in bags, size or payments. But rules are rules and the contract is explicit, if the service is not apropriate one should try to use other airlines service next time.
Red On, Green On
Join Date: May 2004
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The wicked witch of Gerona is alive and well. She was waiting for us at the bottom of the stairs leading up to security/departures. Woe betide anyone whose bag was not presented!
She wore a red jacket and blue trousers, and just stayed at the foot of the stairs fixing all who passed by with an evil stare, and if they did not put the bag in the measuring frame she let loose with a torrent of Spanish invective!
She wore a red jacket and blue trousers, and just stayed at the foot of the stairs fixing all who passed by with an evil stare, and if they did not put the bag in the measuring frame she let loose with a torrent of Spanish invective!
Join Date: Oct 2006
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I Agree With Seat26K
I watched in amazement on a domestic flight (in Australia) as a fellow passenger took a call mid flight - spoke to the person at the other end in chinese, and looked shocked when a member of the cabin crew told her to terminate the call.
(Australian Federal Police were waiting to have a word or two wuth the passenger when we arrived in Sydney)
I can see one day some passenger demanding to open door 1L for some fresh air at FL380.
No matter how cheap and safe, there are always wingers.
(Australian Federal Police were waiting to have a word or two wuth the passenger when we arrived in Sydney)
I can see one day some passenger demanding to open door 1L for some fresh air at FL380.
No matter how cheap and safe, there are always wingers.
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Join Date: May 2008
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Fresh Air ! Fresh Air !
B737800capt06 wrote: I can see one day some passenger demanding to open door 1L for some fresh air at FL380.
Well, it wasn't a door but a window: the chav-ess in the seat behind my wife said very loudly "it's so stuffy in here - now we're up, do you think they could open a window ?" on an FR from GRN to STN last year. My wife looked around but there were no smiles on the row behind so she assumed they were serious.
Well, it wasn't a door but a window: the chav-ess in the seat behind my wife said very loudly "it's so stuffy in here - now we're up, do you think they could open a window ?" on an FR from GRN to STN last year. My wife looked around but there were no smiles on the row behind so she assumed they were serious.
Well done CC March 1st
Just to say well done to the Ryanair CC on the flight I was on today, when there was a medical incident with a PAX a couple of rows in front of me. CC were moving those close by to other seats, performing 1st aid, removing seat cushions etc. within seconds of being alerted. A doctor was found, & the whole thing was well done, with a happy outcome. They were friendly & helpful to everyone else throughout.
Nice to hear the Captain publically thank the CC on the PA when we landed (and good of him to give us a nice detailed route info, heights etc. which is nice).
Don't know if the etiquette is to name the flight, so I won't.
Tim.
Nice to hear the Captain publically thank the CC on the PA when we landed (and good of him to give us a nice detailed route info, heights etc. which is nice).
Don't know if the etiquette is to name the flight, so I won't.
Tim.
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Ryanair into Barcelona Prats
Lots of coverage on Catalan TV news last night and today about Ryanair (possibly ? probably ? sometime Real Soon ?) getting slots to fly into Barcelona Prats airport.
The President of Catalunia, interviewed on last night's news, said he is very much in favour of having FR at the Big Airport.
Ryanair has claimed new flights to Prats will NOT result in a reduction of services to Girona and Reus.
The President of Catalunia, interviewed on last night's news, said he is very much in favour of having FR at the Big Airport.
Ryanair has claimed new flights to Prats will NOT result in a reduction of services to Girona and Reus.
Paxing All Over The World
FR have new a/c coming in and passengers going out in the recession. On the plus side, some people may want to change from other carriers but, the only question is:
How much discount/subsidy will they offer to FR?
That's not cynical, just their very successful business model.
How much discount/subsidy will they offer to FR?
That's not cynical, just their very successful business model.