Dicksorchard
I was just saying who I thought the complaint should be directed to and how Ryanair I'm sure, would love to hear feedback on the way their agents are treating their customers. There's no way this sort of treatment can be justified and the situation would have never occurred if the handling agent just checked carry on bag size at check in.
On a slight side note, I don't agree with current carry on rules. All anyone should be allowed to bring on with them is a small backpack sized bag, enough to contain a change of clothes and any essential items. The last time I flew I was able to fit my laptop with charger and mouse, DVDs, a change of clothes, travel documents, reading material and some toiletries all in my backpack. People with holdalls that need to be dragged on wheels through the cabin should have them dropped on their heads from a height to demonstrate exactly why it's not safe...